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    Fastenal

    2.3 (3 reviews)
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    2 years ago

    Can't find any location still open on the Sacramento area for walk in business. Very disappointing!

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    2 years ago

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    9 years ago

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    Davis Ace Hardware

    Davis Ace Hardware

    (162 reviews)

    $$

    3 stars for inventory. I was in the area and decided to check out what used to be one of my…read morefavorite garden stores. I've always loved their plants. They sometimes have varieties that aren't in the big box stores. Today was no exception. I selected some rare succulents and proceeded to the outdoor checkstand to pay. That is where things went downhill. This usually open checkstand had a note stating it was closed and to pay inside. So back inside I went. After a short wait I approached the check stand and after the young man rang my purchases he handed me the receipt. I said well I need to pay you. And as I unzipped my RFID-shielded wallet to obtain my debit card the young male cashier said, "oh it already took your payment" (and he pointed to the "tap here" feature on the credit/debit card machine on the counter). I was flabbergasted! So after looking at the receipt I saw that the machine had charged a credit card that was located several cards deep inside my wallet in my crossbody bag that I was wearing at the time. I asked him to refund that and place the items on a debit card instead. Wow. After a brief discussion, both he and his "Lead" admitted that machine is super sensitive so my recommendations are to the consumer be careful when shopping here, and to ACE replace the machine or post a warning to customers. Lastly, the attitude of the Lead was a bit condescending - loud, and restating the obvious. And the cashier was aloof - detached and not listening.

    BEWARE - Poor Quality Compost and Poor Customer Service…read more On Saturday, July 26, my husband purchased half a yard of "humus blend" compost from the Davis Ace rock yard. When he got home, I immediately noticed several large rocks, glass shards, and bits of plastic mixed in. I called the store right away and was told there had been previous complaints, but they thought this was a new delivery. The store manager apologized and said we could return the compost for a full refund. When we returned it, the yard staff were kind and helpful in removing it from our truck. However, when I went inside to process the refund, the rock yard manager was curt -- both to us and to the associate handling the return. When I explained why we were returning the product, his only response was that it was our responsibility to inspect the compost before purchase. This was shocking and completely inappropriate. A customer buying a "humus blend" should not have to sift through it on-site to make sure it doesn't contain glass and debris. I followed up with an email and a letter to the store owner, Mark Schulein, but received no response. Needless to say, we will be purchasing our landscape products elsewhere. I was willing to write this off as a one-time mistake, but the manager's dismissive attitude and lack of accountability have made me lose trust in the quality and integrity of Davis Ace Hardware.

    Dixon Hardware & Lumber

    Dixon Hardware & Lumber

    (49 reviews)

    $$

    Not my typical place to review, as I am no handyman or gardener…read more However, on every visit the past 18 years, the staff has always been extremely helpful. The store is also wonderfully stocked and maintained. I recently decided to try to attract some hummingbirds into my yard and figured a nice hanging plant should do the trick. With my limited knowledge of such things, I immediately asked for some assistance and recommendations. I was referred to Ava, who was just an absolute delight. She was genuinely excited about my pursuit and immediately gave me many options. With her help, I was able to choose a beautiful calibrachoa. She was nice enough to trim it up a bit for me, while also offering recommendations on care and watering. I tend to like to highlight when I receive service that I believe goes above and beyond my normal expectations. This was one of those occasions. Ava is knowledgeable and just has a radiant personality. A true asset to the staff at Ace.

    Our air conditioner died on a 100 degree day. My husband thought that the problem might be the…read morecapacitor so the search was on to find one available immediately. The Davis and Woodland Ace Hardware did not have any, nor did the Woodland Home Depot. Who knew that the Dixon Ace Hardware would carry them and have them in stock. They set one aside for us and we immediately made the trip to Dixon. The capacitor was waiting for us and the sales person mentioned that they are the only ones in the area that carry items like that. We wandered about the store a bit, it's larger than the Davis Ace. My husband was also looking for a specific drip irrigation plug but they didn't have it in stock. Two sales members helped us look for the item and then they explained that the store will be doing a major re-do in October so they are starting to reduce inventory and the plug seemed to be one of the current reductions. Even so, the store was orderly and well stocked with other items. Our $40 purchase in hand, my husband installed it once we got home, saving probably hundreds of dollars if we had called a HVAC company to diagnose the problem and replace the capacitor. BTW, it worked and we have cool air again.

    Leslie's Pool Supplies - Free Pool Water Test Station

    Leslie's Pool Supplies

    (28 reviews)

    $$

    Both the staff and district manager at this location were unhelpful in resolving an ordering issue…read more I ordered a $1600 pool cleaning robot for same day delivery after seeing that option available on the Leslie's Pool website. I selected Davis, and what could have been the start of a great relationship with a local business quickly became a disappointment due to their disinterest in helping resolve a Leslie's end error. Unfortunately the staff and the district manager made it very apparent they could not be bothered with me and tried to pass the buck for the Leslie's error telling me to call Uber, who of course insisted it was a Leslie's error. Uber thankfully told me to call Leslie's Corporate although I had to find that number on my own. Leslie's Corporate confirmed I entered the correct delivery address as screenshots and an invoice show (and as I had explained) and is working to resolve the problem and get me my apparently no longer arriving same day product... Even sending me to Leslie's corporate and a general knowledge of what was going on and some empathy from the local staff could have resolved the issue that morning instead of in the afternoon after a day spent chasing around a $1600 item, mostly for the benefit of Leslie's or Uber; one of whom was going to have to eat the cost with AMEX if they didn't get it back. Regardless of whose fault it was I will not be visiting Leslie's in Davis or getting a quote for pool service from them. I want to work with businesses that go out of their way to help customers, especially when the error is due to their brand.

    We had a very simple transaction and it went perfectly. We needed some chlorine cartridges for our…read morefrog system in our hot tub. They were one of the only vendors we could find it from and it was perfect. We placed an online order and it was ready almost instantly! Friendly staff and great service. Can't ask for more than that. Thank you for keeping it simple.

    Fastenal - buildingsupplies - Updated August 2026

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