Both the staff and district manager at this location were unhelpful in resolving an ordering issue. I ordered a $1600 pool cleaning robot for same day delivery after seeing that option available on the Leslie's Pool website. I selected Davis, and what could have been the start of a great relationship with a local business quickly became a disappointment due to their disinterest in helping resolve a Leslie's end error. Unfortunately the staff and the district manager made it very apparent they could not be bothered with me and tried to pass the buck for the Leslie's error telling me to call Uber, who of course insisted it was a Leslie's error. Uber thankfully told me to call Leslie's Corporate although I had to find that number on my own. Leslie's Corporate confirmed I entered the correct delivery address as screenshots and an invoice show (and as I had explained) and is working to resolve the problem and get me my apparently no longer arriving same day product... Even sending me to Leslie's corporate and a general knowledge of what was going on and some empathy from the local staff could have resolved the issue that morning instead of in the afternoon after a day spent chasing around a $1600 item, mostly for the benefit of Leslie's or Uber; one of whom was going to have to eat the cost with AMEX if they didn't get it back. Regardless of whose fault it was I will not be visiting Leslie's in Davis or getting a quote for pool service from them. I want to work with businesses that go out of their way to help customers, especially when the error is due to their brand. read more

We have a Polaris Robotic Sweeper that stopped working wile under warranty. It was purchased at Leslie's in Vacaville. We attempted to have it serviced at the Vacaville location but the manager was short with us and would not allow us to leave it to be serviced. We contacted Leslie's main office and they suggest we try their store in Davis. We drove to Davis and spoke with the store manager, Paula. Paula was great! She took the time to listen about the sweeper and how it wasn't operating. Paula explained that 1) they would be more than happy to take the sweeper and repair it. 2) Paula also let us know that Polaris is backlogged and slow shipping parts out. 3) Paula said she our keep us updated on the sweeper. Paula called us weekly to update us on what was actually wrong with the sweeper and that the parts had been ordered. Approximately 3 weeks later Paula called and said the motor has been replaced, they also wanted to replace the cord but that had not come in yet. Paula said if wanted to pick up the sweeper we could and they would notify us when the cord came in. We picked up the sweeper and approximately a week later Paula called us again. This time she said the sweeper cord still hadn't came in BUT we were getting a new sweeper to replace the one that was under warranty. I can't say enough good things about Paula and the Davis, Leslie's Pool Supply. I have no doubt that Paula's tenacity and Pierre's, the District Manager's concern for taking care of customers was what led to this positive outcome. We definitely would say that if you live in Vacaville it s we'll worth the drive to Leslie's in Davis. We will be spending our money at Leslie's in Davis. We even brought Paula a present for her great customer service. read more

Leslie's Pool Supplies - Manager Paula, my wife Nicole and the plant we brought Paula for her expert customer service. - Hot Tub & Pool Near Me - Davis, California

First time here and it was nothing less than an amazing experience. They tested my water and gave me recommendations. They didn't push anything on me and even helped me out to my car. Clean store and fully stocked. Manager and sales person were very nice! Found my new store for all my pool needs! read more

Leslie's Pool Supplies - Leslies Pool Supplies. - Hot Tub & Pool Near Me - Davis, California

This place up sales and cons you into buying all their product. I am very disappointed. I had a green pool with problems, and was sold close to $400 on various chemicals I ended up not even needing. They did this water test and I got sent home with 12 different chemicals. I ended up going with a pool guy that just came over and laughed at the mountain of bullshit I got sent home with. The independent hippie pool dude said take that stuff back. The only nice thing is the people were nice. But I bet they get commission on read more

Wow, never had such a positive experience at this store as I had today. Been going to this store since opening in the Marketplace. Joey who is the assistant manager provided more help and support on my 2 visits today than I have ever received at this location. Her sincere support, knowledge, and help identifying and finding a specific product that was not in stock at another location was very much appreciated and allowed me to complete a pool project that I needed to complete asap. Usually don't provide feedback but the level of support and service was the best I have ever experienced at this store. read more

I bought a pool vacuum from the Leslie's in Vacaville just shy of 2 years ago. 1 year ago I took it to the Vacaville location to get fixed under warranty. The parts were back ordered and it took 3-4 weeks to finally get back. The vacuum just stopped working again, so this time I took to the Davis location and Rebecca was working. She was very polite and kind and felt confident that she was able to address the issue and have it ready to go in just a few working days. Not only did she fulfill her promise, she also went out of her way to drive to the Folsom location to pick up a part that was needed to make sure it was done by the time frame she had told me. She went above and beyond and the whole time was very nice. I truly appreciate her more than she can understand. I think she needs a higher position and a raise because she seems to be that great of an employee! I highly recommend Rebecca at the Davis location!! read more

The team at this location are amazing. I took over caring for my mother's pool, it was a mess! They have guided me in what I need to do, what chemicals to use, and when to use them. It was not an overnight fix, in fact, we are still in the middle of it. There have been noticeable changes in the pool so far and I can't thank them enough. Yes, have the knowledge and are more than happy to share and teach. read more

I've come in numerous times for chlorine and other supplies. Paula, the manager, is ever so polite and resourceful. Since Covid-19, she is always wearing a mask and is respectful of physical distancing, a true reflection of a person who cares about her customers and the community. read more

Daniel and Richard performed fantastic as usual but they should not have to work in an oven. The store is really hot. I broke into a sweat within a couple minutes of entering. read more

Paula knows her stuff and was very friendly and steered me in the right direction! Will definitely come back!

Wouldn't test my pool water because I don't have a Leslie's account. Didn't assume a membership would be required for simple service. Just lost a potential customer for sure. read more

I have had terrible experiences with the pool shop in Vacaville ... Spent hundreds of dollars trying to fix my pool vacs(only to find them still broken when I brought them home to test) The manager here is awesome in Davis ! She clearly is a professional in her field and provides awesome customer service! She asked us to bring our pool vac in...looked at them on the spot and tightened up a loose casing the pool vac works like new!! She didn't charge us for this service and she is fixing our new vac under warranty and charging minimal amount for new treads!! I highly recommend them. Thank you for finally getting someone who knows what they are doing!! read more

Never never again. Go to Davis home trends. The employees can't answer questions, unless the answers are printed on the back of the product. They are the McDonald's of pool supplies. read more

Extrememely expensive. We needed a product to remove phosphates--I found it for almost half the price on-line. I have bought emergency items there, mostly chlorine. I check their prices for other chemicals, and they are always much more expensive than other places. Also, they tried to talk me into to a whole new filter system. Never mind the fact that our system was less than a year old at the time. read more

The sales staff are so nice and helpful! Knowledgeable doesn't even begin to cover it. I told them about my algea problem in my pool, they hooked me up with a plan and the chemicals I needed to make my pool beautiful again! Now I am on a two week free water testing schedule so I can maintain my pool. I appreciate the help and guidance they have given me. Who needs a pool service where you have Leslie's?! read more

Everytime I have to come in this store I dread it, customer service is so bad. They are rude and don't value their customers.

Brandon is amazing!! He is very knowledgeable, takes time to explain the test results and how the different products work. Even though the store closed soon he took the time to provide me with excellent customer service. So far Leslie's products have been working great. read more

This is the most unprofessional place of business. They sold us $250 worth of useless chemicals to treat our pool. I went to return the chemicals the employee told us we needed to fix the problem. If not a cash refund than a store credit would have been just fine. The person behind the counter was extremely rude and condescending. No, I would not have bought he product if I'd known we didn't need it! Thank you for ripping us off!!! One star is way too many!!! read more

Had an excellent experience with Paula the manager of the Davis location. She got the repair person to my house within hours. During the process she checked in with me to see how all was going and asked to be contacted after completion to be sure that all was well. Excellent customer service. read more

Went in here with a friend looking for kiddie pools. The staff greeted us immediately and actually came over and helped us look for supplies, rather than hanging back behind the counter as so many retail staff do these days! They seemed to have a great selection. Hopefully they fare well in this location. It's been notoriously hard to keep a business in here. read more

Worst place ever lacks costumer kindness went there to return a item with receipt in hand and was treated like if I was a criminal I wanted credit back to my charge card after the night mare I had Pryor at leslis in Vacaville they sold me the wrong part even after I took the old skimmer in I was just trying to replace it I was not going to be disrespected the person was full of hate and when I walk in he just turned red and started making excuses as to why he was not going to get me credit on my card I was not going to put up whit his b s go to amazon from now on I will never set foot at these toilets read more

I won't go back. The very first time I went in months ago the woman I worked with was great. Since then I have had to wait at least 30 minutes or more every single time even if I was the only person in the store. They also try and upsale hard. This last time broke my patience though. They don't know anything about their products either unless they are reading it off the package. Done, done, and done. read more

I needed a plug for a pump. Without that water would flood out constantly. I went to Leslie's in Davis. The person in the store was very professional and helped me finding out, what was the exact product name and number. She printed the pages for replacement parts out for me also for future problems. The item was not in the store, but by searching other stores in the area, she found stores, which were listed to probably have the item and to confirm contacted them. This shows a great attitude towards customers. So I was able to get the part and repair the pump the same day. read more

As a new pool owner I was hungry for knowledge and help. I thought I found that with Leslie's however I quickly began to feel taken advantage of by being upsold their branded products every time I went in. My pool manufacture warned me that most pool stores will try to sell you chemicals you do not need and not to buy them but hey what do I know? what if I DID need them? So then the doubt set in. Then a friend recommended Davis Home Trends. I love Davis Home Trends. I highly recommend them, they are knowledgeable and honest. They have never tried to sell me any of their products. So if you are in doubt or not happy with Leslies, try Davis Home Trends you will be in good hands. read more

I will never go back to Leslie Pool Supplies EVER AGAIN in Davis or anywhere they reside. They totally messed up my pool recommending treatments that caused me to have to take additional time consuming measures to correct their WRONG assessment and solution which made things worse. Now my pool has the proper balance back again. I went back to my standard place "DAVIS HOME TRENDS" (where I always had gone) and they helped me understand what ACTUALLY needed to be addressed. I was told Leslie Pool went in the wrong direction due to mis diagosing and what to address first. Leslie Pool did not address the most critical issues first. MY POOL IS GREAT and healthy NOW. Thanks DAVIS HOME TRENDS. SO Support a family owned business who is very knowledgable and provides great customer service for over 32 years in our commuity. Leslie Pool is a huge company. They just want to sell you product, after product, after product. They have staff turn over and DAVIS HOME TREND is consistent and experts in the field. read more

I have never had any issue here. They are friendly and helpful and have a lot of different products and supplies. Much better than the alternative which is the Ace hardware with very limited supplies. read more

Watch out for this business. I bought a patio umbrella. I was told the credit card machine was not working and they had to hand fill out the information to post to my credit card. They double charged me. Two days later corporate headquarters reversed the charge. In the meantime, somebody at the store used my credit card number to purchase pool supplies from this business. I don't have a pool and do not know anyone who does. When I called the store about the bogus charges, they told me to call corporate headquarters. Corporate gave me the run-around and essentially told me to go pound sand and call my bank. Unfortunately, that means the bank has had to reissue the card, I am without a credit card for several days until the new one arrives. I also get to enjoy all the associated hassle of changing all my on-line accounts to reflect the new credit card number. So either someone at the store is a thief or they are being mighty careless with customer credit card information. I will never return to this store. read more