In some regards this review is a variation of a "toss-up" aka Heads or Tails. And the outcome very…read morewell could be dependent on customer service. In previous excursions to HD stores at various locations over the years and across the US, my experiences have run the gamut of fantastic (Heads) to Absolutely Awful (Tails) to Phenomenally Disrespectful (Lost the Coin). Bottom line for the most part is my perception is that Customer Service often is reflective of managerial training and support of local staff...and that goes all the way to the top of the HD Chain. (IMHO respect for Veterans often touted in their ads, needs to be more honest and more consistent. I'm not looking for a handout...just the respect HD says it provides....but only sometimes.) Fortunately, for this specific Franklin Home Depot and this curbside trip, Customer Service was a "Heads." It came with prompt, courteous attention to my purchase and the process of pickup. The store had what I ordered on line (in stock) and they delivered it curbside only minutes after arriving and checking in (via phone). The process of checking is was a bit cumbersome, but it worked! And ultimately it worked well. Heads!

This company is trash, I purchased a Dish Washer on 10/4 I was told it would be delivered on 10/21,…read morethey called at 3:00 pm it will not be delivered tomorrow, 10/23 we will fix it and make it right. 10/23 they show up 2 guys coming in calling me boss and man, and say you need a plumber, keep in mind I paid for delivery and installation, maybe they should have sent a plumber or, or I should of just went to Lowe's. edit: no need I have cancelled that order, cancelled my card and went to Lowe's down from your store and purchased the EXACT SAME product that will be delivered on 10/29. You guys dropped the ball about 4 times to many. Lowe's said the will send out a plumber or professional installer. How do you send someone to install something and they don't know how? Do you just toss appliances in box trucks in the morning and they put 2 random people in those trucks????? I'd love an answer? Also the link you sent doesn't work, that's PERFECT Home Depot standard!!!!!!

Bought about $400 worth of door knobs for my new house because there was no key starting with gift…read morecards from Rudy title. Then I found the key. Because I paid starting with gift cards and because I didn't have my house setup the receipt is gone, and evidently their system cannot lookup credit card transactions when it starts with a gift card. I spent about $1000 on that transaction and only $200 of which from gift cards. The inability of their software to lookup my information is not my problem, and they refused refunding. The items were unopened and in mint condition.

We ordered a toilet from Home Depot for a home remodel and waited ... and waited ... and waited …read more.. for a month. They had promised to deliver the toilet in four days!! We tracked the order which was tantalizingly close to Nashville after a week, sitting on the outskirts of town in La Vergne for a few days. Why wasn't it moving? We probably should have driven down and swiped it. Because next, it traveled to Virginia to New Jersey to Dallas to Virginia again. It continued its cross-country adventure through various states before arriving at our house a month late, interfering significantly with our remodel schedule! After considering for years to switch to Home Depot's main competitor just 7,007 feet away, we finally had the last straw. After spending hundreds of thousands of dollars at this singular location for a decade's worth of remodels and being perpetually disappointed, the 2026 ice storm hit Nashville. Tenuously making our way over the ice and out of our neighborhood, we were thankful to find Home Depot opened with the rest of Cool Springs being a ghost town. We desperately needed a generator after losing power, and they were prepared with stacks of them by the front door along with space heaters and flashlights. We had a $500 generator rung up and asked the employee how to use it, being a style of generator we had never used before. This bear of a man his grumbled "Look it up in the Internet!" There were no other customers, there was no reason to rush us out of the store, everyone was desperate in the middle of an unparalleled power outage in Middle Tennessee, and the brusque attitude was completely uncalled for. Look it up on the Internet? HEY, DUMMY! We have no power, no heat, no hot water, no Internet, and no cell service. How do you recommend we "look it up" on the Internet. Needless to say, we shall never return.

They had exactly what we needed to get a couple projects done around the house. The team helped us…read moreout by locating a couple things and we were happy with the prices. My wife even found some new Christmas decorations that she wanted.

Pretty good store. I picked up a ceiling fan I ordered online last week. It was delivered to the…read morestore. The pickup was smooth and my purchase was ready when I got to the store. The price was right also.

Nice Loews . They have a good garden selection but not the same merchandise I saw at another . They…read morehad some nice house plants . I picked up two different varieties of pothos plants .

I went in on Sunday was greeted by a nice young man who was kind enough to ask me if he could help…read moreme find anything. I stated I what I was looking for and he directed me to the right place. Once I ready to check out this rude Indian lady started to check me out. I had a gift card, when I went to pay, she did not speak English well and told me I had to give her the pin. I had not scratched that off the back of the card, so I simply asked her if she had anything that I could scratch off the area with she said no rudely. I said do you have a coin she said rudely again no I said you have a pen. She said no the third time I said, do you have scissors or anything that I can scratch it off with? I don't have anything and she raised her voice and said no again. She was extremely hateful. I don't even understand why your company would hire someone who could not speak English well and who did not have any Customer Service skills. I would think that would be a quality you would need to work with the public. I suggest the manager retrain Anusha the Indian rude lady to know how to treat customers. After all this is Franklin not Antioch.

The staff are very nice and helpful, and I prefer to support a local business; however, this store…read morenever has anything in stock. This has been going on since Covid. 1/4 of the shelves are bare. I needed several items that any hardware store should carry. Until they address their inventory issues, I will not be returning. Skip the wasted trip and drive to Home Depot. Items I wanted to pick up today, that were out of stock- Flag pole mounting bracket, outdoor water resistant receptacle cover (had 1 in stock, but wasn't the correct style), 3/4" copper union (had 1 in stock but I needed 2). After that I stopped looking for the other items and left.

Fantastic local hardware store that has the basics you need for home repairs. The staff is…read moreextremely friendly and knowledgeable. It is nice to be able to ask basic questions and have them happy to help and talk to you in words you can understand. I recommend this great local business.

Na. There are far better nurseries in the area. My plants did not make it 3 weeks until they died…read moreand I had to have a 3 rd party install. Thank you but I can't recommend.

such a cute lil spot. Had a wide selection of annuals, flowers and smaller bushes/trees. The staff…read morewas so kind and helpful. The place itself was so beautiful and vibrant. All plants seemed very well taken care of. the house plant selection was limited but I was told they were waiting on a new shipment. Lots of snake plants and begonias!

Cute little stop in with a lot of charm for being on old Nolensville Road. Settled in a historic…read morebuilding they renovated and made it a cozy little place to get boutique style gifts or customs planted bonsai and all the accoutrements that come with the job. The store keep was nice and helpful with questioned letting us know in the warmer months they host live shows and have a food truck. They also have a pay to play dog park and small playground for children. Definitely worth a peek I think, may need to stop in when the weather warms up as well.

Ashton is the best!!! She will help you pick out what you need/want and you will leave super happy!read more

I would challenge you to find a less organized nursery. I…read morecalled to order gravel, was told it was in stock and someone would call and set up delivery. They took my deposit or half. I had to call back a few days later to figure out why no one has called to schedule a delivery, and learn it is in fact not in stock. I said that I would then opt for a smaller size gravel than what I originally asked for so I could get it sooner. Was told again they would call to schedule delivery. I ending up having to call 2 days in a row and still never got a straight answer. I was hung up on multiple times. Finally when we did schedule delivery almost a whole week out, they told me they would be there between 8am and 10am, that we would be first delivery of the day because it has been such a headache getting it figured out. Fast forward to delivery day, they call me at 10am saying that they are running a bit behind. I had someone waiting for the delivery at the house, so I let them know. When I asked nature's best how long they couldn't give me an estimate. I called them at 2pm to ask where the hell my gravel was, as I had someone sitting outside in the heat waiting for this ridiculous debacle to be over with. They told me they would get there around 5:30. This was the final straw. I cancelled and told them they better refund my deposit. I have never dealt with a company this disorganized. I ended up going to southern nurseries on dickerson and they delivered the gravel next day for cheaper. I will never again deal with Nature's best.

Jeff/Karen G Terrific folks! Heath was super knowledgeable,…read moreproviding helpful advice and suggestions. He made the experience educational and enjoyable. And Lauren is great as well! Products are creatively organized and top quality. We were planning to use another nursery in Nashville /Williamson Co. area or even go to Mcminnville but after seeing their great selection, fair pricing and such helpful folks, no reason to go anywhere else!! Highly recommend you give Natures Best a try - and be sure to ask for Heath and/or Lauren!!

Was heading for the antique shops in Nolensville for a bit of window shopping when I passed a shop…read moreI had not seen before. Got turned around and dropped in on Backroads Revival. Met Cherie who was manning the shop while her husband was out. She has a number of photographs she has taken displayed in the store...she has an incredible eye for detail and subject matter. Her animal images are really wonderful and quite vivid. Spent some time talking with Shawn...the co-owner. This store houses all kinds of vintage industrial items, some they have converted into usable household items. There is some really neat items here to create a one of a kind item for your home and they are adding items all the time. Shawn was fun to talk to and shared all kinds of ideas that some of the items there could be used for. Highly recommend you stop and visit with Cherie and Shawn...great people and a wonderful shop and barn to poke around in and find yourself a new treasure.

Love the antiques they have, changing constantly and the people that run the store and very nice…read more I've heard if you're looking for something special, ask and they will attempt to find. Very nice local art as well.

Jeff Burgeson was incredibly helpful in our decision-making process. Although we're experienced…read moreGardner's, we had dozens of questions and he seemed to have the answer to every single one of them. Our favorite part of the experience was the fact that some of the very large trees would be planted by Moonvalley and warrantied for a year. We'll be back!

Alex and Jeff were friendly. We were greeted upon arrival and Jeff lead us to the Christmas trees…read more Jeff pointed out a few things to help us pick a tree. Alex and Jeff assisted loading the tree and securing it to our vehicle. Alex even snapped a photo for us before we left.