I give a one star to sales person Tobias. He brought out the wrong size shoe and I actually asked…read morehim if it was the size I requested. And I explained to Tobias his mistake and once again he brought me the wrong size shoe. And Megan brought more shoes out that Tobias didn't bring out for me to decide if I was interested. Tobias couldn't do the job and should be fired. I give two stars because of the customer service from Megan and I did find a pair of shoes that was what I was looking for. It wasn't the color i was looking for though.

Customer service is hit or miss at this store but today, I got excellent service from Kevin. We…read morewere shopping for new folding camp chairs and he patiently set up different chairs for us to try out. We got a great deal on some chaise lounge zero gravity chairs. He even pointed out one was broken and then called the Corte Madera store to reserve two for us. Major kudos for Kevin!

They offer a huge selection of sporting goods and they have a history of having it in stock all the…read moretime. I really enjoy going into the store because they're always fast efficient and have plenty of staff on hand. I went in for a fishing license for my wife and I, which was awesome. I hope I have some fish before the end of the year to prove it was worth it. Actually the laws changed on fishing licenses. Now it seems that fishing license is good from one year of purchase so I have till this time next year to catch that fatty. Good job team Big Five.

I came in to buy Nike running glasses, and I'm really happy with my purchase. I get it, people…read morewould rather buy online these days. But I'm surprised by how often I need to stop in and buy something here. I don't shop a lot but when I do I tend to buy athletic items. I'll be coming back.

If you like name-brand outdoor clothing but not name-brand outdoor clothing prices, Marin Outdoor…read moreTrading Company should be on your radar. With a mix of consignment clothing and manufacturer samples, MOTC is a small, local shop with an enticing mix of offerings. Even though the consignment clothing would never count as cheap, every piece appears to be in great shape with no evidence of wear. The sample pieces, still sporting manufacturer tags, also sport a huge discount off their recommended sales price. I picked up a pre-worn, stylish fleece from The North Face for $30 and felt that price was reasonable and returned home to tell my son he should check the place out for the sort of outdoor men's pants he likes. The array of offerings is not dissimilar from what one finds at REI, but on a much smaller scale. There's other outdoor stuff here too - including a proprietor with whom one can engage in for everything fishing related. Despite its size, the store features clothes for all ages and genders as well as outdoor equipment. Whether you've outgrown something or just want something new or gently worn, if you're seeking outdoor clothing and like those name brands, MOTC should be on your radar.

The owner is a very sweet and easy going guy and the prices are incredibly reasonable. It was a…read morequieter environment to shop in and I greatly prefer that to the overwhelm and sensory overload of big box stores. No blaring loud music or bright lights! And if you like being outside that's probably your preference, too. :) Highly recommend visiting this shop.

If you're looking for a top-notch, personalized experience when it comes to finding the right…read moreshoes, San Francisco Running Company in downtown San Anselmo is the place to go. I recently stopped by in search of new shoes for my travels, and I was blown away by the level of care, patience, and expertise that Chris and Mecque brought to the experience. They took the time to walk me through multiple shoe options, encouraging me to try on different styles and really pay attention to what felt good and what didn't. They didn't rush the process, and their knowledge and kindness made it such an enjoyable experience. It's rare these days to find that kind of thoughtful, patient service where the goal is to truly help you find the right fit--not just make a sale. Supporting local businesses like this is so important, especially when they go above and beyond to offer genuine, personalized service. I'm thrilled with my new cushioned shoes and feel so much more prepared for my upcoming travels. Huge thanks to Chris and Mecque for their care and attention to detail! If you're in the area, definitely check them out. It's the kind of shopping experience that reminds you why buying local matters.

Had such a disgusting experience shopping with this store on the SHOP app! I paid $282+ for these…read moresneakers which were a rare Nike Prototype and they really sent them in a shipper bag from CA to NY via USPS Ground! Of course, upon receipt, the box was crushed and torn in a corner. As you can imagine, I was highly disappointed and commented on their instagram page expressing my dissatisfaction. I then called yesterday on 03/22/2025 and spoke with a manager named Crystal. This woman was completely unprofessional, disrespectful and threatening! She was totally unhinged. Not only did she insult me, but she actually said I wasn't a runner (which couldn't be further from the truth as I actually run a 5k approximately 3-4x a week). She said I needed to "put on my shoes, go outside, be happy and smile." Unbelievably presumptuous and rude! Then she ended our call by hanging up on me right before calling me a scammer then she was going to report me to the Shop app. Even if I wasn't a runner, which I am, whether I chose to wear my shoes or take a dump in them is entirely my business! When I purchase something new, especially when it's close to $300, I would expect that not only the shoes, but the box arrives to me in new condition. To add insult to injury, she demanded I send the shoes back "in a box," which I found to be totally rich as they hadn't even sent it to me in a box! The woman is mentally unstable. I could even hear her shaking through the phone. Not once did I raise my voice or use profanity and her reaction was 100% unwarranted. Update: I'm changing my feedback from 1 star to 3 because apparently I was issued a refund, but unbeknownst to me. I only saw it appear on my account after the fact. As I had previosly mentioned to leadership, an apology would have gone a long way with me. No one was asking for money back or charity, but I appreciate the initiative nonetheless. I still feel the manager Crystal is problematic and should be spoken to by whoever she reports to in addition to receiving some much needed sensitivity and customer service training.

REI is known for its customer service, but Johan in the Corte Madera store went above and beyond…read more My Garmin watch broke and Garmin sent me a new part (better than paying $600 for a new device). Johan spent a good 20 minutes making my watch functional again. REI should be really proud that they have such stellar employees as Johan

7/7/2025: Purchasing Yeti Straw Cap--HEADS UP!!!! Less expensive purchasing from REI verses…read moreAmazon! Aside, I have purchased a couple of Pacsafe Backpacks, camping gear, tents, mattress pad, and survival gear which I have religiously used for the past TWENTY-FIVE YEARS and all are in excellent, fully operational condition. Thus, I'm truly satisfied purchasing ALL my hiking/camping/mountain bike riding/survival equipment from REI.

Good selection of soccer related gear, friendly staff (especially Winston - I think that's his…read morename), and this might be single handedly keeping the north gate mall alive.

The Coliseum rocks my (soccer) socks!…read more I was recently pure-pressured into joining the soccer team at my school. I finally caved in and decided to join. My good friend recommended the Coliseum to purchase my soccer gear and I had a great experience! The store is right off of the San Pedro exit on Highway 101 in San Rafael. It's a relatively small store, but they carry a large selection of merchandise. When I arrived, the employee working fit me for cleats. He was incredibly helpful and gave great suggestions for styles that fit my very narrow feet. I finally decided on a pair of Nike women's cleats, which were the last pair on sale (score!) He also helped me pick out a few pairs of socks and shin guards. I really appreciate all of the help from the crew at the Coliseum. I found everything that I was looking for during my visit and I plan to return for future purchases. If you're looking into buying gear in bulk, I was told that they offer discounts to teams. Check it out!

I am sooooooo happy with my gym flooring from them. Super primo top notch flooring. Its everything…read moreI wanted and some. I drove all the way from Sonoma County for this flooring. This place is packed with tons of fun equipment. One day I'll go back for a Marpo rope trainer system. Collin was super helpful and really took his time with me. Cream of the crop here

Installation team was great. They placed the rack where we wanted it, noticed our floor was slanted…read moreand placed foam under to even it out to ensure we have a safe workout. Do to popular demand, we have to wait a little for the smith machine part because it is on back order but we are excited to start using it!