I've been buying and trading in my kids skis/boots here for years and renting my own gear. They…read moreare very knowledgeable about fit and willing to cut you a deal on a rental if you are traveling for say a week or so, but only actually skiing one or two days. It's more convenient to pick up skis at home and take them straight to the mountain than waiting with a kid to rent and miss time on the slopes. I was unsure about buying a pair of boots and he let me rent the boots and offered some cash back to buy them once I returned if I liked them. I didn't like the boots because of an ankle issue I have, but he knew which boots to recommend AND that they would fit the old bindings on my skis better anyway. I walked away happy. Special kudos to Chris who was super patient with my kid during a very busy day.

Great group of really knowledgeable employees. We went in for boots, and although they did not end…read moreup having exactly what we needed, hey had great advice and a willingness to help that exceeded expectation.

REI is known for its customer service, but Johan in the Corte Madera store went above and beyond…read more My Garmin watch broke and Garmin sent me a new part (better than paying $600 for a new device). Johan spent a good 20 minutes making my watch functional again. REI should be really proud that they have such stellar employees as Johan

7/7/2025: Purchasing Yeti Straw Cap--HEADS UP!!!! Less expensive purchasing from REI verses…read moreAmazon! Aside, I have purchased a couple of Pacsafe Backpacks, camping gear, tents, mattress pad, and survival gear which I have religiously used for the past TWENTY-FIVE YEARS and all are in excellent, fully operational condition. Thus, I'm truly satisfied purchasing ALL my hiking/camping/mountain bike riding/survival equipment from REI.

John and the entire team were incredibly helpful, knowledgeable, and genuinely welcoming from the…read moremoment I walked in. After getting hit by a car, the trucks on my Evolve skateboard were bent, and I was worried about finding the right replacement. Thankfully, Last Mile Marin had exactly what I needed in stock. What really stood out was the level of care and service. John took the time to walk me through my options and even let me test ride one of the shop boards equipped with Calirides 105 wheels. I've always been a die-hard tire rider, but after trying those rubber wheels, I'm completely converted--I'll never go back. Huge thanks to John for the patience, expertise, and overall great experience. If you're into electric skateboards or just want top-tier service, this is the place to go.

Came in today with questions regarding a commute bike that I can also use with my kids/ tow them…read morebehind. Was directed to look at two different bikes, but no other assistance was given after that in an empty store... sorry but employees were seemingly disinterested in helping somebody who is ready to purchase.

I returned after a year from my first very good shopping experience…read more This visit I was introduced to Rosie who was so very thorough, patient and so pleasant. I explained my foot problems as I had just returned from my Podiatry Dr Visit. Explained my need for the ideal shoe for work and for non-working days. All the while as I'm trying on shoes she set me up to try, she's juggling other customers graciously and successfully, also stocking shoes. I felt very relieved and happy with my purchases. I highly commend her in her customer service and professionalism. P.S. Several other employees on the floor were pleasant and greeting customers. It is nice to see that because it's not pleasant to shop in a store and employees act as if you're invisible. Thank you for having superb employees!! Sincerely, Katherine C.

I love this sports basement! Great selection of products for all my activities, mountain biking,…read morerock climbing, hiking and camping! And the bike mechanics are so nice and accommodating! They fixed my break on Saturday so I could go on an epic crazy ride in Olema with my step Dad who was visiting with his mountain bike! Thank you sports basement bike mechanics!!!

Nice spot that offers essential workers a discount!…read more Came here on Fourth of July with my mom and dog. We brought a life jacket for our dog and was able to include him in the kayak for no extra cost! We are beginner kayakers so it took us a while to get used to paddling and directing the direction of the kayak. The kayaking route was decent and safe. We didn't have to worry about currents taking us out to sea. Nice staff and nice little shop! We had fun!

Cort was so nice to my family and I. If you were looking for anything that's water sports related…read more This is the place to go from what suits to boards and sales. I am just amazed that they can get that much inventory inside but when you look out back outside and you see all the boards, paddle boards, sail boards, all the boards in the back it's amazing to see. The place is well lighted and fully stopped, and the employees there are very happy and eager to help you. I would recommend these guys at any time to come in help you figure out what you need if you're a newbie or to help you if you're an old salt of the sea.

I give a one star to sales person Tobias. He brought out the wrong size shoe and I actually asked…read morehim if it was the size I requested. And I explained to Tobias his mistake and once again he brought me the wrong size shoe. And Megan brought more shoes out that Tobias didn't bring out for me to decide if I was interested. Tobias couldn't do the job and should be fired. I give two stars because of the customer service from Megan and I did find a pair of shoes that was what I was looking for. It wasn't the color i was looking for though.

Customer service is hit or miss at this store but today, I got excellent service from Kevin. We…read morewere shopping for new folding camp chairs and he patiently set up different chairs for us to try out. We got a great deal on some chaise lounge zero gravity chairs. He even pointed out one was broken and then called the Corte Madera store to reserve two for us. Major kudos for Kevin!

Best fishing boating place ever !! Best customer service ask…read morefor David He Great made my experience smooth quick fun and easy

Set my previously purchased gallon of unopened paint on the counter and the sales person grabbed it…read moreand set it directly in front of her and rung me up for around $197. I told her I just brought it in to return it. She decided that was the time she needed to go take a bathroom break and called a man to come cover for her who yells at her saying he didn't have time for that because he had so much to do!! But here he comes in a huge huff and asks me for my receipt and then looks at the can and said "no, no way...we can't return this because it has some rust on top" THIS IS THE SAME GALLON OF PAINT I WAS JUST RUNG UP IN A SALE FOR BY THE OTHER PERSON! I didn't say anything but you just sold it to me a month ago and he now starts shouting at me that he is positive as soon as a can comes in with any rust on top they discard it immediately and would never sell me that can. Literally tried to sell it me a few seconds before.... I said he can see my receipt under my membership and all frantic attempting to take my member number 3 times and kept messing up the number but wont slow down or listen. He finds the transaction and says nope no can't do it because it is from way too long ago and looks to tell me 7/13/2025, which is last month. I said it is obviously unopened and spoke to a store manager before coming in and if he could get Brian. And he tells me he is the store manager and Brian only manages inventory. I asked for a copy of my receipt And he said no and that he needed to ask me to leave the store immediately! He took the gallon of paint and pulled it toward himself and I said he was unbelievably rude and before I could finish he was shouting again... telling me he is not rude!! This was all after having to watch the prior cashier badger and belittled a customer rolling her eyes, and making other noises a 5 year old would make when exhausted at a customer already spending $300.00 because he was not simply agreeing with what she was incoherently mumbling about a gold member and refused to answer his questions or explain what she even saying to him until all the joy left his face and he just said yes do it to get away from her, it was my turn next.

Nino was amazing to me and my mom a friendly attitude, great customer service overall 10/10 will be…read moreback!

The perfect place to either: 1 - donate nice women's clothing (as like-new as possible) to be…read morescored buy women who need something nicer than they are in a position to buy and might need for a job interview, etc., Or: 2 - if you need some clothing to look the way you'd like to be seen for that special opportunity, be sure to stop by and check out Bloom. It won't be a waste of your time. Drop off what is nice but not needed so that someone who really needs it can have it! Note the specific open hours and donations accepted times on their website. Tip re. Dropping off items: Donations are received at the rear of the building, down the immediately adjacent driveway. Back down it if you can. It's difficult to turn a car around at the bottom!