Love this store!!! So many items that are way cool. Always something new and unique…read more Everyone who works there is always pleasant and very helpful. You don't have to be a surfer to shop here :)

Pam was so personable and helpful. Came in with my daughter to look and ended up buying quite a…read morebit of stuff. My daughter told me when we left the store that she really liked Pam. This is a great local spot for some quality products.

This place fucking rocks. Every time o go in there, I leave pumped up and ready to catch jaws…read more There is always laughing jokes and of course, fishing story's.

Great small shop with good advice and a good selection of saltwater gear! The owner is often there…read moreand the young folks are friendly and professional!

I had some questions about mountain biking and asked for some recommendations around the area. They…read moreabsolutely nailed it! We were able to walk in and rent two mountain bikes for a day which totaled about $210. They luckily had our sizes but I would definitely call ahead to be sure. They definitely have some pricy stuff but everything here seems super high quality. They also had a pretty good sale (25-33% off) going on while we were there! I know some locations also have secondhand sections. Everyone I talked to was super helpful and willing to help me out. Go visit them!

On Friday afternoon I realized that my bike's rear tire was flat and wobbly plus my shifter sounded…read morelike it was rubbing,, I spent 2hrs taking the bike apart trying to figure it out to little avail. I took it to Sports Basement hoping that Sam was working and he was! He greeted me by name and asked how he could help. I explained my situation and he noted that they were pretty booked out but he would try to get it in because he knows the bike is used on the weekends. He called me 30min later letting me know that one of my spokes was broken and I agreed to the much needed repair. I got a text an hour later saying the bike was ready. I was expecting to pay $100 or more for the repairs when I came in Saturday morning, but was pleasantly surprised on how reasonable the total was. Sam was there again to explain what he found and adjusted. Incredible customer service!

I've been buying and trading in my kids skis/boots here for years and renting my own gear. They…read moreare very knowledgeable about fit and willing to cut you a deal on a rental if you are traveling for say a week or so, but only actually skiing one or two days. It's more convenient to pick up skis at home and take them straight to the mountain than waiting with a kid to rent and miss time on the slopes. I was unsure about buying a pair of boots and he let me rent the boots and offered some cash back to buy them once I returned if I liked them. I didn't like the boots because of an ankle issue I have, but he knew which boots to recommend AND that they would fit the old bindings on my skis better anyway. I walked away happy. Special kudos to Chris who was super patient with my kid during a very busy day.

Great group of really knowledgeable employees. We went in for boots, and although they did not end…read moreup having exactly what we needed, hey had great advice and a willingness to help that exceeded expectation.

Nice spot that offers essential workers a discount!…read more Came here on Fourth of July with my mom and dog. We brought a life jacket for our dog and was able to include him in the kayak for no extra cost! We are beginner kayakers so it took us a while to get used to paddling and directing the direction of the kayak. The kayaking route was decent and safe. We didn't have to worry about currents taking us out to sea. Nice staff and nice little shop! We had fun!

Cort was so nice to my family and I. If you were looking for anything that's water sports related…read more This is the place to go from what suits to boards and sales. I am just amazed that they can get that much inventory inside but when you look out back outside and you see all the boards, paddle boards, sail boards, all the boards in the back it's amazing to see. The place is well lighted and fully stopped, and the employees there are very happy and eager to help you. I would recommend these guys at any time to come in help you figure out what you need if you're a newbie or to help you if you're an old salt of the sea.

I had an absolutely strange, demeaning and wildly unprofessional experience with the General…read moreManager, Mecque Turner. Coming from a hospitality background, I always try to give the benefit of the doubt, but I was absolutely floored with her complete lack of professionalism and frankly odd behavior. I see from a number of other reviews, that my experience is unfortunately common with her. I had purchased shoes from their San Anselmo location just over a month ago -- receiving fantastic help by the way at that location. Fast forward 37 days and I noticed extreme wear to the outsoles of my shoes and they were separating in places. I found this very odd for such a short period of usage and I called the San Anselmo shop and they recommended I go to the Mill Valley location for help, which is where the alternate universe service started. Mecque looked at the shoes, aware that they had been used for just over a month, and replied this is not a fault with the shoe, it is a problem with how I walk...something to the effect of 'you do not pick your heel up enough and walk too flat'. Wait, what? Her first response was telling me that the shoe is fine and that I do not walk correctly! My intention was to first just show the shoes to ask if they were defective or if this was just an easily wearing shoe, not to demand a refund or anything like that. Instead, I was told my walking style was defective! But wait, there is more.... I had thought they would maybe exchange the pair for a new one, or perhaps help me find a shoe that might be a more durable one. When I started to inquire about this, Mecque abruptly stated that she was providing a full refund (again, I had not asked for this) and then she stated multiple times that I would be better served going to another store, because, get this, she told me she had limited time to help customers and that I was not the type of customer that she wanted to help. I was absolutely taken completely off-guard and stunned by her statement, but was able to keep my composure and ask if she meant that their store did not cater to walkers? She reiterated that I should find another store and listed off a few stores that I should go to instead. Really super bizarre behavior. With her declaring a refund as my only option, I even asked if the shoe company would reimburse them, and she confirmed they would, as the last thing I would want is to hurt a local business. Anyway, I would like to reiterate that I was super calm and friendly throughout and asked for nothing when I arrived, only asking their opinion on if it was normal for a shoe to wear out after just 37 days. I am writing this note as a word of caution and to reinforce the myriad similar interactions others have had with this manager. It was pretty deflating to have this experience with a business that I specifically sought out to locally support with a purchase that I really could use personalized, friendly help with. Anyway, hopefully she will at some point understand just how shocking and offensive her service is, and really aim to help all customers, not just the ones that meet her specific customer profile.

I really appreciate Chris, Mecque, Jacques, Jo Jo and others for hosting a friendly and welcoming…read moreSaturday morning run every week. I'm happy to support this store just because of the so many free events they've put on. Folks here love running. I'm sad to see many other reviews recently questioning professionalism, but personally I've had nothing but smiles here on a number of Saturday mornings.

Charming store that I fell in love with! Great for one-of-a-kind gifts. A magical place fill of…read moretreasures that delight both the eyes and senses. Something for everyone: handmade jewelry, sensual, comfy yoga clothes, to soaps, kitchenware, and earthy toys, and ornaments. A treasure trove of Earthly Delights.

The Herban Garden is not your run of the mill fair trade shop-sure it has all ethically sourced…read moreitems but the depth of what they offer far surpasses other shops of that genre. Their home goods and beauty sections are high quality and one-of-a-kind. They also feature crystals, jewelry and clothing. I didn't get a chance to check out prices. Seems to be a popular spot in downtown Fairfax and a perfect compliment to the locally owned businesses. Definitely need to stop back and spend more time (it was getting near closing time and I had a few other stops in town.)

John and the entire team were incredibly helpful, knowledgeable, and genuinely welcoming from the…read moremoment I walked in. After getting hit by a car, the trucks on my Evolve skateboard were bent, and I was worried about finding the right replacement. Thankfully, Last Mile Marin had exactly what I needed in stock. What really stood out was the level of care and service. John took the time to walk me through my options and even let me test ride one of the shop boards equipped with Calirides 105 wheels. I've always been a die-hard tire rider, but after trying those rubber wheels, I'm completely converted--I'll never go back. Huge thanks to John for the patience, expertise, and overall great experience. If you're into electric skateboards or just want top-tier service, this is the place to go.

I would strongly caution anyone against trusting Last Mile Marin to diagnose or repair an eRide…read morePro. We brought my girlfriends son's eRide Pro in because the bike would turn on, but it would not send power to the motor. From the beginning, I specifically asked them to check the BMS fuse. I asked more than once because my understanding was that eRide Pro dealers have diagnostic tools available to help identify battery/BMS issues. After having the bike for weeks with very little communication, we were told the battery was bad and needed to be replaced for approximately $2,000. They also told us they would look into aftermarket battery options and call us back. That call never came. After more waiting and following up, I again specifically asked them to check the BMS fuse. A couple more weeks went by, and we were again told the battery was bad. This time, the replacement quote was approximately $2,900. Fortunately, we did not authorize the repair. We picked up the bike and had someone else look at it. And guess what the problem was? The BMS fuse. The exact thing I repeatedly asked Last Mile Marin to check. The fuse is approximately an $8 part. There were also some loose connections that needed attention. Once those issues were addressed, the bike worked. So instead of a $2,000-$2,900 battery, the actual problem included an $8 fuse and loose connections. What makes this so frustrating isn't simply that a diagnosis was wrong. Mechanics and technicians can make mistakes. It's that I specifically asked them multiple times to check the component that ultimately turned out to be the problem, and we waited weeks while being told we needed an extremely expensive replacement battery. Had we simply trusted their diagnosis, we could have spent thousands of dollars unnecessarily. The lack of communication was also unacceptable. Weeks would pass without updates, promises to call us back weren't kept, and we had to repeatedly chase them for information. I will be contacting the owner directly because I believe they need to know exactly how this was handled. Based on our experience, I would not recommend Last Mile Marin for eRide Pro diagnostics. If you're told you need an expensive battery replacement, get a second opinion before spending the money. In our case, that second opinion saved us thousands of dollars.