Jack W.

=== 1. VERDICT/VALUE 2.5 stars: the jury is out, but with burgers tasting like this, there's a lot of upside possible here! === 2. FOOD Somebody wanted French fries (not sure why I listen to my two year-old all of the time!) and so quick stop here while waiting for pizza next door was in order. A 1/4lb Cheeseburger Meal ($9.99) comes with a burger, fries, and a drink. The burger was small-ish but good - the seemingly-handmade burger patty made the difference. The onions, ketchup and cheese were good complements, but I wonder if I was supposed to have received lettuce and tomato as well... Either way, the drink was self serve and the upgrade to curly fries for the meal ($1.50) was worth it - you get your choice of seasoning: original or spicy. === 3. SERVICE My fellow Yelpers were right in that we didn't get a reception upon entry. Looks over to us were made when we were at the counter, hopefully and presumably because they were busy. A young lady who helped us must have been a trainee and so it was a bit of a challenge getting our order in. Once it was in, the meal was prepared in a reasonable time. === 4. ENVIRONMENT It's relatively new and modern, like the rest of the shopping complex. The space makes it easy to maneuver a wheelchair or baby stroller. Parking is best found underground in front of the Walmart entrance.

Masanori D.

First time at Fatburger. Parking is easy for this location, but the service pretty bad (borderline rude). I ordered a bacon and cheddar burger. It was fine. The patty was juicy, and the size was on the generous size. However, I would not come back here because I do not want to pay 10.59CAD plus tax for that ok burger and the bad service. ***************************** If you found something useful in my review, please hit "useful" so that I can improve my future reviews. If you love food and traveling, follow me, or better yet, let's become Yelp friends! Thank you and happy Yelping! If you think your friends will find my review useful, please share it with them!

Paolo M.

The Richmond Fatburger is located in the big Walmart complex. I have visited locations in the US as well as the Ladner location (which gets props for excellent customer service and experience). This location is good but not great. Service and employee disposition can certainly be improved. In defence of some Yelpers I have to agree the value to satisfaction ratio is a little off but to compare it to a fast food location also isn't fair. Burgers and fries are made a la minute (fancy for made to order lol) and the food did come out fresh, hot and delicious. This is not a place you go to to get a quick burger fix but rather a place to go if you're feeling like a step up in quality and a place to actually enjoy the food (and not necessarily just to get some food in you). Overall it's a decent burger place in Richmond which has few choices in this catagory UPDATE: service has taken a severe nose dive. Came today around 5pm (April 1, 2020) and the staff didn't not even acknowledge my presence. Yes they were fairly busy as there was only 2 of them but to make me stand there without even looking in my direction for over 5min is NOT acceptable even during these very strange times. It's not like they didn't know i was there, they just completely ignored me (and the others waiting). I decided to leave and never come back. Thumbs way down. Star rating down from 3 to 2 too bad

Nancy L.

Overall experience : meh. Ordered a fat burger, side of fries and mocha Java milkshake. While I sat waiting for my food, I checked out the various marketing pieces around the restaurant. My impression was that I was about to get a big fat and juicy burger. I couldn't wait. When my food came, I was surprised at how small the burger was in reality. It wasn't juicy at all like they marketed. The beef patty was better than your average burger fast food chain but the overall taste was fast food grade. In fact, it reminded me of McDonald's big extra except with a better patty. The fries were quite bad. They were too hard. I think they needed a bit more frying time. The milkshake was mediocre as well. Seriously, with this kind of taste, I rather go to McDonald's.

Leena S.

Fat-burger is definitely my favourite veggie burger spot. They have such a delicious veggie burger, and the newly added beyond meat patty makes it even better! I am always happy with my regular meal, I usually always get my veggie burger lettuce wrap, and with fries & every time it is always good! I also like how they know have options for choosing to make your meal a "small size" vs the medium, or large which can be quite big This particular restaurant the staff are usually under staffed for how busy they generally are - but they manage.

Winona C.

You ever have one of those days where you're just craving a burger and then feel super guilty after but also super satisfied-- I can't be the only one right? Anyone have a particular favorite burger spot they go to? It's been a while since I've been to Fat Burger, not sure if they've always had it but I got their curly fries for the first time and it was super good! Their 4 seasoning flavors you can choose from too! I got a classic bacon and cheese burger with added on sautéed mushrooms I love adding mushrooms to burgers cause it give it an extra juicy flavor to it!

Lauren L.

I think it was a sign when I first came here and they had JUST closed up early because of the snow. The place was half full and literally they just locked it up as I grabbed the door handle. I drove through the snow storm just to try the place. So sad. :( That was then. And this is now. Came for a quick lunch and was feeling like having meat. Not too much, so I ordered the 1/4 lb burger all dressed with meal deal. The burger didn't have tomatoes or lettuce or relish. I ordered the all dressed version too. Also didn't get my drink and got fries instead of my substitution for onion rings. Ordered up a hotdog with chili and it was alright but only half as good as the Orange Julius chili dog but almost twice the price. The hotdog was very salty. On the plus side the burger as plain as it could be was ok in flavour. Had a look at other peoples burgers and they looked ok. Will have to try some other items. Not all locations are equal. Bang for the buck? Go next door and you'll be just as satisfied for less. ****updated on last visit. Came for dinner. Tried some of the bigger specialty burgers hoping we could get some real lettuce and tomatoes like they always show in their pictures. The more expensive specialty burgers just looked too plain and nothing special. The buns were cold which doesn't help the burger any. You get the feeling they don't know what hamburger lovers want in their burgers. The buns should always be toasted or placed in the grill to be warmed up. It also changes the characteristics of the bun. Fries and gravy were average. I guess they're still figuring out what makes a good burger besides just following the franchise handbook. If they want to keep the customers the food has to look, feel and taste as good as the pictures they show them in. I really hope the franchise just isn't taking people's money without proper support. Hopefully they'll get the newness kinks worked out. So for now, I still can't give them a better review. Sorry guys. One day, you'll be the five star location against the other burger competition nearby and against the other Fatburgers out there.

Poonam R.

Just ordered fat burger from skip the dishes. Food was good. However, a little dryness I experienced from my burger and fries. The poutine and wings were definitely my favourite!

Heather Kibbles B.

I went to Fatburger in Richmond and ordered the California Burger which comes with applewood smoked bacon, cheese and guacamole- I paid $1 more to swap out the beef for grilled chicken breast. It was absolutely delicious. The girl taking orders at the counter was really friendly. The only slight downside is the buns the burgers come on. They always fall apart half way through. The burger was really yummy though. I will be back for sure