This company installed a "myQ Sidewinder" garage door opener for us, and raised the tracks. They…read moreknew exactly what we were trying to accomplish and how to do it. They had good communication with us, and once it was in from the manufacturer, they got it installed properly and promptly! They knew exactly what they were doing. About a week later, it needed an adjustment and someone came out the next day and made the adjustment. He also went above and beyond by greasing the system too! It's nice to work with friendly people who know their equipment so well. We are very pleased and highly recommend them.

The technician was very personable. He knew what he was doing, and the price was right.read more

I had Michigan Screen & Window do a number of door and window replacements at my house. I was very…read moreimpressed with their attention to detail, cleanliness, and well executed installations. I had a very old door that we wanted to preserve, but add a deadbolt to. They came up with a really clever solution to make it work. I will definitely hire them again this summer to install a larger window in my attic!

Had Michigan Screen & Window out to do replacement side windows off my deck windows as well as…read morereplace a very old screen slider to my French doors. They came up with an improved product and method that works like a charm. Such an improvement. Jamison came out to do the quote and measurements and Rob did the repairs. He did an excellent job. Friendly, skilled and exceeded all and more of our expectations. So refreshing to see such attention to detail. Highly recommend!

Brett Reighard came to our home this morning and made a very convincing sales presentation. We…read moreespecially liked the way he addressed our concerns and covered all aspects of a major purchase. Mr. Reighard sold us on the quality and beauty of the door we were considering and although I had not planned to make a purchase today we did buy the Pella door. We are replacing a Pella door that has seen 30 years of hard use. The price was almost half of what I was quoted by a major competitor we think it's an outstanding value.

I am not a person who normally complains a lot, but our experience with Pella was infuriating…read more They sold us 5 new windows and aluminum wrap on those and 3 existing windows. The installers were nice, but they did an incredibly shoddy job on the wrap, with pieces buckling and hanging long past the edges and/or partially split. Each of the 8 wraps had issues, many had multiple issues, and some were large enough that you could see it from a significant distance. We pointed it out to the sub and they tried to claim it was supposed to be like that and would let the water run off, which even if it was true wouldn't make sense since they had a couple that didn't stick out on one side! We are getting our siding done and the measurer for that project happened to come the next day and confirmed it was poorly done and would prevent them from installing the new J channels flush to the windows. The person I spoke to at Pella later and the person the subcontract managing the install both saw pictures and at least acknowledged it was badly done. The Pella measurer did a lead test and told me it was negative. I thought that was surprising since our house was built in 1941, and told him so, but figured it was possible. When the sub came to do the install they had a positive test and said they would do lead safe practices, but that didn't happen - they did nothing to contain the risk of dust entering the inside of our house - no plastic, but they later lied and claimed they did to Pella. They even told Pella that they put up a lead hazard sign, which is also a total lie and was easy enough for us to get confirmation from our neighbors, other contractors doing separate work on our house, and my own eyes, as I was present for some of the work. The measurer also did a poor job as they had to add stops on some of the windows to plug the gaps in the difference in the size from the order. Pella originally sold us new basement windows only for the measurer to come out later and say the salesperson never should have sold us them and installation wasn't possible. So we had to redo that contract and find a new company to do the basement windows. We went with Pella, knowing we were paying more than we would with other contractors who even install Pella windows themselves, because we expected quality service. I got a call from the person whom Pella subcontracts managing the install and she was nice but wanted to have the same subcontractor come out to redo the work. I was hesitant given the initial shoddy quality but agreed. I asked about the lead and she explained that wasn't her area but said she would have a manager at Pella call me (I guess they weren't going to?). I got a call from Mike Nelson at Pella, who never apologized and just said they would make it right by having the people come out to redo it. When I asked about the lead he said the installers indicated they followed lead safe practices, including putting up plastic and a lead hazard sign. At that point I got upset because I knew it was a bold faced lie. I just want my money back on the wraps and get someone else to do the work because I do not trust those subcontractors. Supposedly I will hear back by the end of the next business day from someone else about refunds (I was told I was not allowed to have their number myself) but my experience so far indicates Pella will refuse to take responsibility.

Howe Patio & Windows sells and services the finest quality building products in West Michigan!…read more Locally family owned and operated business for 33 years located in Plainwell, Michigan! The Good: -We've already had excellent service with our window screen purchase and installation that it was a no-brainer to choose Howe Patio & Windows for our patio door replacement. -From start to finish the Howe Patio & Windows sales associates and the installers of our patio door were not only knowledgeable and professional but also friendly. -Excellent customer service! -Everything occurred within a timely manner and on schedule with sufficient follow-ups along the way. -The installation team worked like a well-oiled machine and was very meticulous about their workmanship and the finished product. -Did a great job cleaning up the mess from the install - no dirt was left behind! The Needs Improvement: Nothing needs improving!!! Overall: A solid 5 stars - we recommend Howe Patio & Windows to all our family, friends and neighbors!

Like the sunroom but not happy with the service. We have had a leak in one corner that they have…read morenot been able to fix. Called again and was told not working but looked on website and they are. I want to finish the interior but can't put flooring down due to the leak.