She was on time, personable, professional and did an amazing job to my hair. I will see her soon!…read moreHer vibe and location was awesome!

Ayanah is so sweet!! Professional and did an AWESOME job. Still getting compliments. I will…read moredefinitely be a regular client.

I originally left this salon a 5 star review because I had been coming here for almost a year and…read moregenuinely loved the service I received. Unfortunately, I'm updating my review because of how I was treated during my most recent experience. I booked an appointment through GlossGenius, which is the salon's own online booking system. After booking, I sent a text to confirm. The only response I received, twice, was that she was the only person there and was currently braiding someone else's hair. She never offered another available appointment time or attempted to accommodate me. Instead, I was made to feel like I had done something wrong for using the booking system that THEY provide. As a customer, that's not my responsibility. If your booking system allows appointments that aren't actually available, that issue should be addressed internally, not taken out on your clients. To make matters worse, I was left with a $20 authorization hold on my card while also having to find another braider. I work hard for my money, and I'll never beg someone to let me spend it. During our conversation, I was also spoken to unprofessionally and profanity was used, which was completely unnecessary. I even drove to the salon around 3:00 p.m. on a Thursday, and the shop was completely closed. The doors were locked, the lights were off, and no one was there. This isn't about one scheduling conflict because those happen. It's about communication, professionalism, and customer service. A simple apology and an alternative appointment time would have gone a long way. Instead, I was blamed for booking an appointment through the salon's own scheduling system. It's disappointing because I genuinely supported this business for almost a year and happily recommended it to others. Sadly, after this experience, I'll be taking my business elsewhere. I hope this review encourages improvements in communication so future customers don't have the same experience.

I had my hair done at Afro BRAIDS & Beauty Bar by the Ms. Fatoumata Keita Canner daughter, sister…read more Apprentice. Whom even the light skin girl name on Saturday, and by Monday it already looked old, messy, and completely unprofessional. The stylist allowed someone who was clearly not properly trained to work on my hair, and the results show it. I specifically asked for knotless braids, but half of my head is box braids. On top of that, she ran out of the hair color I paid for, leaving me with three different colors in my head. It looks uneven and sloppy. I paid $220 for this service, and when I reached out for help, Ms. Canner ignored my calls and texts. She initially admitted fault and talked about fixing it, but then refused to reschedule or issue a refund. This was extremely unprofessional and disrespectful. No client should leave a salon with damaged, mismatched, and incomplete work--then be ignored when asking for a solution. I cannot recommend this business to anyone.

Everything is amazing about this beauty bar. From the conversation on the phone for scheduling, to…read morethe front desk staff and all the way to Mason. Mason is very patient, so knowledgeable and easy with explaining everything you need for your skin care. I'm looking forward to my experience next time!

I am very disappointed with Mason and her business. I have been a loyal customer coming every 3-4…read moreweeks since November 2022 but in her recent acts of desperation to make money she has lost me as a customer. I have come to all my appointments and paid full price and only had to cancel one time the day off when I was sick with COVID and she accommodated. I have put up with her being consistently late to appoinments, cancelling on me less than an hour to my appointment and last month she rescheduled me 3 times at the last minute for my appointment and even cancelled on me when I had already showed up and was waiting on her. Recently I lost my job so I wanted to move my May 2024 appt to June when I would start my new job. I rescheduled online like I usually do. She implemented a new policy and made no one aware that now to cancel or reschedule an appointment you have to call in or it won't count and you will be subject to the cancellation fee which is 75% of service cost. I let her know if am still going to be charged even though I rescheduled days in advance I rather come in then get a $250 charge and not be serviced. She still tried to cancel until I pushed back and insisted I still be serviced. After the appt I saw she deleted my email out of my customer portal so I would no longer be notified when they make transactions on my card saved on my account. It just gives shady and grimey business practices. I know she expressed that business has been slow but it is probably due to the economy and she said the new cancellation policy came as a result of them not trying to lose any more money. But strategy makes no sense if it is causing you to lose loyal customers. Overall I don't recommended because they will try to charge you without servicing you and charge your card with out your knowledge. It was nice to see a black owned woman business that you did not have to trek to the city for but her recent business practices are disappointing and deplorable.