Erica was quick to respond, great communication and follow up, friendly and professional service…read morestaff (Laura & Bob). I'm thankful for this quality of service in the Brenham area.

Improve would be provide invoices and refund for charging over $1000 dollars and never repairing…read morerefrigerator after 6 service calls. Steer away from this business

I am now not willing to shop anywhere in Bryan or any other location if there is a Ferguson Home…read morestore!!! The sales staff were very patient, fully explanatory with my questions in layman's terms as they full understood that I simply place items into the appliance and that is as far as my "expertise" is!! In all seriousness, I came away with both two dishwashers that met all of my expectations and the delivery crew is top notch!! They were incredibly patient, delightful guys that I felt great remorse and guilt as the installation of one of the dishwater's was a magic trick that took a few tries but they pulled it off!!! I will never shop anywhere but Ferguson as they give you red carpet service from the moment you walk in to the last bit of card board and bits are taken with their wonderful and delightful crew!!! You will NOT be disappointed, I promise!!

I have ordered several bathroom and kitchen faucets and accessories from them. They are a lot…read morecheaper than anyone in town for name brand fixtures. And very fast in getting in special orders. Highly recommend them!

They asked enough questions by phone to determine they would not likely be able to repair my frig…read more Helpful suggestions got me on the right track. I'm very appreciative.

Manny came out to look at my dishwasher and when the replacement part was not available Manny…read morerigged it to temporarily work until I get a new one. Manny also told me which brands to avoid ! I could not be more pleased

What a nightmare!! Trevor and Victoria came out on 9/10 to diagnose my Under Counter nugget ice…read moremachine. It was reading Error Code 12. I had already used the manual to see what that code meant. It was most likely the thermistor. I told them this and explained all the steps I had already taken. Trevor poured about a gallon of water into the unit and it drained out just fine. He then states that the drain pump was bad and needed to be replaced. This part is $972 and also the thermistor was bad and it is $28 through the company that I purchased the ice machine from. My gut told me that the drain pump was not the problem, but I'm not an appliance repairman. Victoria began searching and found both parts for $775.36. She ordered them and they were to arrive by Saturday (13th). They gave me an invoice for $925.36 which was the cost of the parts plus $150 for their service call. They scheduled to come back on Monday (15th) to install the parts. They called on the 15th to tell me that the part was hung up in Alabama but would arrive on Tuesday (16th) they called and said that they could make me the last call (4-6pm) on Wed. On Wednesday they are a no show. On Thurs (17th) Trevor calls and says they have now ordered the parts "again" and they will have the second order tomorrow (fri 19th) and I will be the last call again (4-6pm). Friday they are a no show again. Mon. 22nd at about 1:30p I get a call from Trevor stating that the parts have finally arrived and they will make me their last call (4-6pm). I was working and had to let my phone go to vm at the time they called. I texted him and told him I would be home by 4:15. He texted back and asked if there was any chance that I could be there by 3:45ish. I told him absolutely not. I get off work at 4. Now for the nightmare part. I was already feeling very nervous after having read reviews on his fb page. When I arrived home at 4:13 on the 22nd they were sitting in my driveway waiting. They came in and began taking off my supposedly bad drain pump, all the while he is whistling and he made the comment that instead of whistling while he works it was whistling while he waits! He gets the old part off, puts the new part on and then removes the thermistor. There was a seal with it that looks somewhat like silly putty that his wife was playing with. He gets the thermistor in, and needs the silly putty stuff to seal it back into place. It's not the best seal so he tries some duct tape which does not stick. So he says that he thinks it should be fine. He puts the ice machine back into its spot and gets it plugged up and by all accounts it should begin making ice...NOT. He next tells me that I have to clean the machine (which had been done, a week before it quit making ice) again because of the new parts being put on and they left without knowing if the machine was going to work. I spent the next 2 hours cleaning the machine and hopefully expecting it to make ice. Nope - once cleaned, and ready for ice production, it gave me the same ERROR CODE 12!!! I texted him at 8:38 pm same evening and said: "$925, 12 days waiting for parts to arrive - installed this afternoon, 2 hrs spent on the cleaning cycle again AND machine still shows the exact same 12 error code. Next day at 11:03 am he texts and says - Let me research and I will reach out to you later today. No he did not. 24th I get a text that says call me when you get off work today. NOW I WILL SAY...I'M DONE WITH URGENT CARE APPLIANCE REPAIR. Sunday at church, I was put in contact with a gentleman that repairs all sort of appliances. He scheduled to come out that very afternoon and look at in. In the meantime, I took some trash out to my dumpster and as I raised the lid, guess what? Yep, I found the drain pump that he took off the ice maker in it. I retrieved it, and had the man that came out test it, and there is NOTHING wrong with it. So, I was scammed out of $775.36 for parts that were not necessary. The gentleman that came out, checked the machine out thoroughly and found that the water inlet valve had some gunk in it. He removed it, washed it out and replaced it, and I've had ice ever since. It took this gentleman about 45 min. start to finish, NO NEW PARTS NEEDED. I would not even Give Urgent Care Appliance Repair 1/4 of a star. They are not knowledgeable, not reliable, and I will never use them again nor would I ever recommend them to anyone that I know.

I don't usually get my appliances repaired after a certain age, but really loved her washer so I…read morewent for it. I'm glad I did because he was able to repair it for about a quarter of what the new one would've cost me. The machine ended up having two different problems but he returned and warranty the problem without a second diagnostic fee so even though it was a little more than anticipated, it was well worth getting my machine back. I'm happy to be washing clothes again.

Jerry was great to help me find the best refrigerator for our home. Justin & David got my old…read morerefrigerator out & my new refrigerator in and running quickly! This is our 3 appliance we've bought from Buddys Applaince's since we moved here. A great company!

I wish I could give 0 stars. We had a power outage recently, and the resulting surge when it was…read morerestored damaged our clothes dryer. My wife and I went to Buddy's. The sales person who directed us to parts and service was nice. The niceness ended there. We went back to the service area. Three women were working. I talked with the one sitting at the desk who seemed to be in charge and explained the problem to her. They all seemed a bit ticked that I interrupted the conversation they were having. They asked if I bought the dryer there. I said no. They said that they could not send someone to our place because 25 miles was too far to travel. They told me I could bring it in for a $75 service fee. As soon as I said I didn't buy it there, the attitude shifted I felt like I wasn't good enough for them because I didn't buy from them, even though I was willing to pay for repairs. Then, they asked me what type of dryer it was. When I said LG, I kinda got a sigh and a sneer, and was told that they don't work on LG appliances. It now become very obvious that I was bothering them, wasn't good enough for them, and that we were no longer wanted. Had I been looking for any other new appliances, I definitely wouldn't have looked there. I won't go back. I don't recommend this business to anyone. It seems as if your business is not wanted if you didn't buy your appliance from them, or if you're not planning on buying a new one from them.

Nick never gave me a receipt for services rendered and I paid him for my deductible. Nor did Nick…read morecontact my insurance company which I had asked him on several occasions and provided him the information and a contact person in order to provide them with a copy of the invoice with his conclusion so that the issue can be resolved. I have tried several times to contact him with no return phone calls. His voicemail is full and I'm unable to leave a voice message. He was very pleasant while he was here and seemed to be very honest. He reviewed my situation he said it's beyond repair he then took my money without providing a receipt and without his conclusion in writing. He never bothered to complete the job by sending a resolution to the Insurance Company. I do not recommend this man since he does not stay on top of his jobs. I'm really sorry and wish I had something more positive to say about this man but, I'm not one to praise someone who doesn't care about his customers or even care enough to help resolve the issue. I 76 years on a fixed income and I am now without a washer and cannot get reimbursed from the insurance company because he has not submitted an invoice of completion with diagnostic concerning the issue. That's what we pay for insurance for and he doesn't appear to care about my needs as a Professional.

Could not be happier with the service from Advanced Appliance Service. Nick responded to my call…read morepromptly, gave me an appointment the following day & showed up promptly. When here, he quickly found the problem, explained it to me thoroughly and fixed it at a very reasonable cost. Then actually followed up to make sure that my dryer was running well. I can't give enough praise.

Let me update since they have a new store manager... I…read morecalled in a little after the lockdown to let them know the issues I experienced when I first purchased from them and spoke with Terrell. He was very apologetic and let me know that he would try his best to accommodate me. I told him that I was unsatisfied with the previous delivery service and since I live in Elgin (2 hours away) I would just come pick up my replacement items....y'all this man was soooo freaking nice!!! He helped me strap everything down and made sure I was straight before pulling off. Before, I would give this place 0 stars if I could; but with the new management, I have to say... they deserve 5+!!!

Their prices are good and the people IN the store are nice and helpful, but the delivery is AWFUL…read more They told me they would be at my location in 30 minutes, so I had someone there waiting. An HOUR later, we'd heard nothing. I called the delivery person, and he said, "oh, I was having truck trouble. Sorry, should have called you." I asked when he'd be there, and he said "they're almost finished cleaning my truck." So which was it? Trouble, or dirty? He wouldn't give me a time. 30 minutes after that, I still hadn't heard anything, so I told the person at my apartment to leave so he could go back to work. The mattress wasn't delivered for another HOUR AND A HALF, while I'm supposed to be at dinner with family in from out of state. He also said, as he was leaving, "I'm so f*cking rich, I don't need to deal with bullsh*t apartment livers [sic] like this." If you buy from here, never, ever, ever use their delivery.