***This review is for cat grooming service only at Purrsitively Pampered inside Pet Supplies Plus…read moreSterling*** Nisa was able to do the impossible task of clipping my daughter's cat's nails. I recently got temporary custody of my daughter's cat and I can't get close to her claws without her trying to murder me. So glad I found Nisa. I dont know how she did it but she was able to trim her nails with no problem. It was like I was looking at a totally different cat. She will definitely be back to get regular nail trims and maybe even sanitary grooming. If she lets her. Oh, and on top of that, we were running late for our appt and Nisa was so kind and understanding about the whole thing. Rescheduled our appt 30 min later. No issues, no attitude, no late fees, no complaints. It was such a pleasant surprise!!!! If you have a cat who needs some pam-purr-ing, I highly recommend Nisa.

The staff is very friendly and eager to help. Always a pleasure to shop here. I asked about a…read moreparticular dog food they didn't have and they said they could start stocking it and they do now. Same price as Chewy - cheaper actually when you factor in reward discounts, free delivery, and I like supporting local businesses whenever possible.

Me and my boyfriend were on the hunt for the perfect hamster- we had spent months and months doing…read moreour own extensive research and had found a massive cage, planned the perfect diet, toys, bedding requirements, ect. So today was finally the day we would get our little hamster: we had gone to all of our local shops.. no such luck due to the fact that the employees would say their hamsters (in all honesty) were bitters/non-social/had anger issues. This was off putting since we had thought store employees would handles their animals daily and reinforce this good behavior of being held and being alert. So now fast forward to the Dulles location (our 5th pet store we had visited that day) I had called ahead to see what gender and breeds of hamsters they carried since they were not close to our home by any means. I spoke with an employee named Grace who let me know they had a variety of hamsters to choose from- both male and female. So we make the drive, get there and this place is HUGE and CLEAN. Both inside and out their logo on the outside was visibly shiny. We go in and to our left as you first step into the store is the SMALL PETS SECTION- where we quickly introduced and welcomed by, no other, Grace! She was very friendly and was saying that she takes time to handle the hamsters personally- seeing that they are familiar with being held or touched. I appreciated that and felt that our hamster would have started in a great place and would surly end up in our sweet home. She introduced us to all the hamsters and let us know about their personality and behavior. We made our decision and also asked if we had everything we needed to care for our new pet- everything from a tank to food. She wanted to make sure this sweet animal went home to a comfortable place. I have never had a high opinion of Petco in the past, probably due to the selection (in my local area) but I would gladly go out of my way if it meant that I revived this type of customer service. In an age where you can find and buy anything online- I was pleasantly surprised by my experience. A huge thank you to Grace. She made the entire experience, from our first step into the store - all the way to checking out.

Kevin is horrible at his job and should be fired. I was delivering food for someone and he was the…read moreworst cashier I've ever encountered. Please teach him how to be a decent human bring and how to treat customers. 0 stars if I could.

This PetSmart location is filthy…read more The photos of the restroom were taken first thing in the morning. The floor was filthy, there was what appeared to be dirt or dried blood on the back of the toilet, and it was just overall disgusting. I notified an employee that the women's restroom could use a quick clean and new toilet paper in the small stall--she was very friendly and said they'd get right to it! I had come back in the afternoon due to needing more pet supplies to find it the exact same if not worse. There's an abundance of living and dead cockroaches throughout the store. I saw multiple PetSmart workers and the manager look at them and just walk away. The photos don't do justice on how large they are. These roaches are not new either, I was here a few weeks ago and spotted a few! This location has gone downhill FAST.

I always have a great experience at this grooming location. Today Kelly groomed my doodle and he…read morelooked adorable. She takes her time and does a great job!

The veterinarian at this place is unbelievable. I went to him with an emergency, they had found a…read moremass in my little girls stomach. It was blocking her from eating. I called around trying to get an appointment somewhere anywhere for endoscopy and biopsy. And no exaggeration, I called from Pennsylvania, Delaware, Maryland, Virginia to Ohio to try to find someone who could do a endoscopy and biopsy right away. My dog had already gone a few days without eating. I am talking about all the emergency centers as well the life center and all other emergency, veterinarian hospitals. The problem was, it was a Friday and no one was going to be back until Monday. This was Friday.I need a doctor for internal medicine to do the scope and biopsy . I found a place in Cascades that could do endoscopy but not a biopsy. They could take something out of the dog stomach, for example sock a toy a chewy anything that was lodging in somebody's belly, but they could not do a biopsy or remove a tumor. I promise you I called maybe 25 places. Everyone every office I talked to could only give me advise that I can put her in the emergency and keep her there until Monday so the Vets keep her alive till they could look at her . That is a internal Medicine doctor can look at her and then if they could possibly fit her in for endoscopy, but as they were looking at their books and with seven different dates the closest date I can get it for the endoscopy was August 11. Now this is a dog who has not eaten in a few days is going downhill rapidly, I asked the one tech that was a tech in the urgent care. If there was absolutely anything they can do on an emergency basis. She said that she cannot promise me that . They will look at her on Monday and if they can fit her into the schedule, then they'll do it as soon as they can. I might be wrong about this, but I was not willing to take that chance and then not have anything done all weekend on top of it to be charged anywhere from $1500 a day to $3000 a day to keep her own fluids and alive until the vet had time to operate. I cannot believe that I am living in United States of America and we can't get a veterinarian to take care of our dogs after we pay insurance pay their astronomical bills and do everything we possibly can do for the betterment and health of our dogs. They're always encouraging. Do a rescue dog get a rescue dog so you get a rescue dog and what happens you pay the insurance you make your appointment but as soon as you need a veterinarian, it's either $10,000 $5000 or you're just out of luck. I am sick to death of this. I am so sorry for anyone out there. That's a veterinarian that is not like this and could've done something to help me, but please make yourself known in the community so we at least know we have one place to go that we don't have to go mortgage at our house for. To try and help our pets. I got off track. Anyway, I walked into Pet Depot the veterinarian there I was talking to him, I cannot believe that this veterinarian was so concerned about my dog and about my mental well being that he on an emergency basis was able to get a set up date for my dog to get her ultrasound the next day and move forward with what had to be done to save her life. So it begun. His name is Doctor Saini ,,Jaswinder Saini THE HOSPITAL IS CASCADES PET HOSPITAL 21435 EPICERIE PLZ. SUITE 170 I am going to do my best to expose what is going on with this unreasonable care we are getting from our veterinarians. I am ready to call, e-mail ABC NBC CBS in any cable channel that will receive an email or phone call from me, but I am going to find out this craziness has to stop.i If nobody begins to stop it then we are going to keep paying this price for a very long time and that times like this could've cost me my pets life. So my girl has had her mass removed , sent in for biopsy and she is on her 4-th day of healing. I am on the hunt for anyone who wants to join forces. Thank your. Saini for doing all you can to help me. Donna Weeden

Got my dogs nails trimmed. Same prices as everywhere. They did a decent job but told me after that…read morethey were charging me a $30 fee because they had to use an extra person to help hold him. $30 FOR 5 MINUTES OF WORK and no warning. He's only 26 pounds. $25 nail trim turned into $55. Definitely won't be back.

They accidentally sent me the wrong cat activity/fun center board. I let them know. They…read moreimmediately shipped out the correct cat activity/fun center board with a tracking number. They apologized. They didn't want me to be out any money so they let me keep the wrong cat activity/fun center board as well as the correct one. I was so impressed!!!! I got everything really fast. They responded to my email very fast. I was surprised by how fast they were at getting things done. I have never had a website email me back so promptly when there was a mistake. I am so happy!!!! I was so worried about how things would go because I had never heard of them or used their website before or ordered from their website before. I could not be happier!!!! I recommend them to everyone who has an animal companion.

From the owner: We sell products that promote the mental and physical well-being of furry and feathered family…read moremembers. Providing the best, personalized customer service is also top priority for us!

This cute little pet store has all the bells and whistles including a very clean self serve dog…read morewash. Online appointments are easy and you pay ahead so you don't need to worry about it when you are holding a wet dog. Each wash station has aprons, towels, treats and shampoos. The water pressure is great. The aprons and tubs are clean. The store also has a huge variety of treats and pet foods. I love how the staff is very education on the products they carry.

I have been a happy customer for over two years. I have a dog that has special dietary needs. The…read morestaff has been very helpful with supplying the food I need. When necessary they have special ordered the food for my Lilly. They are always friendly and helpful. I also find their prices very competitive with other pet stores. I would definitely recommend this other pet owners.

DIdn't see pricing for the self-service dog wash on their website, so I called... $15 includes…read moresupplies, towels, etc.

Came in for the self serve dog wash. We had a member coupon so we just walked in. No reservations…read morerequired. Pros: The wash room is a separate room. There are 2 metal tubs. They provide aprons, lots of towels and cleaning soap and conditioner. Staff was friendly. Cons: The room itself was very wet. The floor has about an inch of water. The tub looked like it had not been cleaned in months. The water hoses were old and couldn't even reach my dog.

Great pet store with lots of choices and great prices. They have everything from toys to treats to…read moretons of food choices and everything else you could want for your pet. I would highly recommend.

The quality of food and toys is great. The people that work there are also very helpfulread more

Manny is very knowledgeable and care about his clients. They transported our kois to our new house…read morein February with no issues. Thanks so much Mocean Performance!

They did a fantastic job when my tank crashed of helping clean the tank and find an immediate…read moresolution of how to go forward with a new tank.