Me and my boyfriend were on the hunt for the perfect hamster- we had spent months and months doing…read moreour own extensive research and had found a massive cage, planned the perfect diet, toys, bedding requirements, ect. So today was finally the day we would get our little hamster: we had gone to all of our local shops.. no such luck due to the fact that the employees would say their hamsters (in all honesty) were bitters/non-social/had anger issues. This was off putting since we had thought store employees would handles their animals daily and reinforce this good behavior of being held and being alert. So now fast forward to the Dulles location (our 5th pet store we had visited that day) I had called ahead to see what gender and breeds of hamsters they carried since they were not close to our home by any means. I spoke with an employee named Grace who let me know they had a variety of hamsters to choose from- both male and female. So we make the drive, get there and this place is HUGE and CLEAN. Both inside and out their logo on the outside was visibly shiny. We go in and to our left as you first step into the store is the SMALL PETS SECTION- where we quickly introduced and welcomed by, no other, Grace! She was very friendly and was saying that she takes time to handle the hamsters personally- seeing that they are familiar with being held or touched. I appreciated that and felt that our hamster would have started in a great place and would surly end up in our sweet home. She introduced us to all the hamsters and let us know about their personality and behavior. We made our decision and also asked if we had everything we needed to care for our new pet- everything from a tank to food. She wanted to make sure this sweet animal went home to a comfortable place. I have never had a high opinion of Petco in the past, probably due to the selection (in my local area) but I would gladly go out of my way if it meant that I revived this type of customer service. In an age where you can find and buy anything online- I was pleasantly surprised by my experience. A huge thank you to Grace. She made the entire experience, from our first step into the store - all the way to checking out.

This is my third time bringing my dog here to get groomed and just like all the other times he…read morelooks terrible. They never do what I ask them to do and when I come to pick up my dog the cashier asking me how much do I want to tip ! What ? I haven't even seen my dog at least let me see my dog first. I have a mini poodle and bison mix I like his tail fluffy and face round so simple but for this petco apparently not I'm done !

This PetSmart location is filthy…read more The photos of the restroom were taken first thing in the morning. The floor was filthy, there was what appeared to be dirt or dried blood on the back of the toilet, and it was just overall disgusting. I notified an employee that the women's restroom could use a quick clean and new toilet paper in the small stall--she was very friendly and said they'd get right to it! I had come back in the afternoon due to needing more pet supplies to find it the exact same if not worse. There's an abundance of living and dead cockroaches throughout the store. I saw multiple PetSmart workers and the manager look at them and just walk away. The photos don't do justice on how large they are. These roaches are not new either, I was here a few weeks ago and spotted a few! This location has gone downhill FAST.

I always have a great experience at this grooming location. Today Kelly groomed my doodle and he…read morelooked adorable. She takes her time and does a great job!

Got my dogs nails trimmed. Same prices as everywhere. They did a decent job but told me after that…read morethey were charging me a $30 fee because they had to use an extra person to help hold him. $30 FOR 5 MINUTES OF WORK and no warning. He's only 26 pounds. $25 nail trim turned into $55. Definitely won't be back.

A few weeks ago I stopped by this place to buy clothes for my puppy and able to find XS in stock …read more Today I visited this place to have my 5 months old maltese's missing shots. Staff was very friendly and answered all my questions. Different then Petsmart , they are not trying to sell you extra stuff that you or your friend don't need. Clean and well organized place. Also , very important, looks like this store locally owned and family run and I always prefer local businesses. I will bring my other 2 dogs for their check-ups.

This cute little pet store has all the bells and whistles including a very clean self serve dog…read morewash. Online appointments are easy and you pay ahead so you don't need to worry about it when you are holding a wet dog. Each wash station has aprons, towels, treats and shampoos. The water pressure is great. The aprons and tubs are clean. The store also has a huge variety of treats and pet foods. I love how the staff is very education on the products they carry.

I have been a happy customer for over two years. I have a dog that has special dietary needs. The…read morestaff has been very helpful with supplying the food I need. When necessary they have special ordered the food for my Lilly. They are always friendly and helpful. I also find their prices very competitive with other pet stores. I would definitely recommend this other pet owners.

I fear that if i give a bad review people won't go give these poor birds a home (which they all…read moreneed). The main problem with it is that there are tons of birds- I mean I have NEVER seen an aviary or bird store with this many birds- 2 levels! there is NO way that these intelligent creatures get the mental stimulation or attention that they need. The place was COVERED in dust, and completely cluttered and disorganized. I also saw caiques eating seed as their main diet, which is bad for birds- they should be on pellets (and good luck converting them it's HARD). Employee said that about half the birds are for sale the rest are the owners- why would a person keep soo many birds and in such small cages?? It's not like there's a huge market and people are out purchasing $1000 birds everyday, these poor guys are gonna be there for a while. Also, when purchasing a bird you should always look for one that is hand-fed and tame, and there is just no way that these birds can be given the amount of them in there and with only 1 employee working. On the other hand, many birds were out of their cages on perches and almost all had another bird to play with which is good (it could be worse). Their selection of toys is poor and none of them have the price, which is annoying. On the other hand they have a million perches- so go figure- i told you it's unorganized.

Quite possibly the most filthiest bird store I have ever been too. Way too many birds crammed into…read moreoctagonal cubicles with other birds of different species. Not enough or no toys given to many of the birds. Just don't go.

They are always friendly, helpful, and a great neighborhood store! Great selection of dog food, and…read morethe only place that has my dog's favorite Pet Deli bones. Good prices too.

Came in for the self serve dog wash. We had a member coupon so we just walked in. No reservations…read morerequired. Pros: The wash room is a separate room. There are 2 metal tubs. They provide aprons, lots of towels and cleaning soap and conditioner. Staff was friendly. Cons: The room itself was very wet. The floor has about an inch of water. The tub looked like it had not been cleaned in months. The water hoses were old and couldn't even reach my dog.

Great pet store with lots of choices and great prices. They have everything from toys to treats to…read moretons of food choices and everything else you could want for your pet. I would highly recommend.

The quality of food and toys is great. The people that work there are also very helpfulread more