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    Featherlite of Reno

    3.8 (14 reviews)
    Open 8:00 am - 5:30 pm
    Updated 2 months ago

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    5.0
    (1 review)
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    Nice, helpful, they have lots of trailer related parts and supplies. Easy parking,

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    RV Country

    RV Country

    1.9
    (107 reviews)

    Some parts of the purchase of our new Brinkley rv from RV Country were absolutely fantastic but…read morethere were parts that were an absolute horrible experience. We were at an RV Show in March (28 & 29) and that is where we decided to purchase this rig. We pointed out a number of things that needed attention to the rv. We were assured by a number of representatives (& the owner) that all would be good upon us taking possession on April 25. We arrived on Saturday, April 25 at 11:23 and were greeted by a man named Ted... a less than stellar interaction began. First of all, he was the person who did the entire PDI - Pre Delivery Inspection - & unfortunately it seemed that he had never looked at the rv... None of the issues on the outside of the Brinkley were repaired. He was shocked that we pointed these problems out to him. He didn't know how some of the exterior systems even operated. When we moved to the inside and we pointed out several issues, he rudely said "look, we don't fix things ahead of time, you gotta acquire the right, bring it back, and then we'll order parts and fix it"... are you sh!tt!ng me? So the sofa that was broken at the show in March is still broken over 30 days later. The microwave oven that has a blood curdling screech when you open the door is still there, and Ted laughed and said "oh, that's not that bad". So many other things he didn't that day was nonsense. When we went inside to finalize paperwork, Tucker was the man! Very easygoing and knowledgeable. He answered every question, helped with a number of items that had issues. He cares about customer service! Unfortunately, we could go on, but that email will be sent to the owner. He requested that we send him a detailed synopsis of our experiences.

    Don't buy from these people. Terrible sales person and finance manager, (Married couple)…read more Service Department does not answer their phones. I have lots more to bring later. Absolutely the worst RV sales company I have ever purchased from. BEWARE!

    Sonsray Fleet Services

    Sonsray Fleet Services

    4.5
    (2 reviews)

    So being summer, and loaded reefer trailers taking priority, which is totally understandable and…read moreacceptable, I called and was told to come in, drop off my truck for a day or two if I could. I needed to get my APU service and fixed. I think Ricardo was my tech, and this guy was an absolute wizard! They tore my unit apart in search for the issues that I was experiencing throughout the past couple months and couldn't find any. We sat and troubleshooted for about 15 minutes. I then reminded him that I needed a PM service, which at that point he found my issue that was triggering the problems on my tripac. On a totally unrelated issue, upon leaving TK, I blew my AC compressor in my engine bay. I went back in and ask Ricardo to give me some advice, and he brought back another tech that works on trucks, so they gave me a pretty good idea and had start on what I need to get checked out at Peterbilt up the road on the 15th.. It took a little bit of time to get in, but I was just sitting anyways and I live right down the street. I've called this place before, sometimes they're busy, other times they're not. But for the service and professionalism you will get here, it's definitely best to wait if you can. Thank you SonsRay! You know I'll definitely be back, being a local boy! ***DISCLAIMER*** This review is federally protected under Federal Law by way of Bill #EO14149. Removal or alteration of this review by Yelp and/or their affiliates without Expressed consent by it's author is strictly prohibited by FEDERAL law. VIolators will be prosecuted.

    My go to for rental services! They'll treat you like family they are very thorough and knowledgeableread more

    Reno Airstream Adventures

    Reno Airstream Adventures

    3.8
    (8 reviews)

    We brought our 2022 Atlas Airstream into the Lithia Airstream of Reno service department and was…read morethrilled with the whole experience. Tim the service manager was great, he had us in one day and out the next. Friendly courteous interaction and unbelievable fas around. Michael the Assistant GM dropped by to check in to make sure everything was going as it should, he also seems like a great asset to this organization. If I need service on my airstream, there's no doubt in my mind this is where I'm gonna be going.

    We own a 2020 Globetrotter Airstream which started to have brake problems in 2024. I brought my…read moretrailer into the Reno, NV, Airstream for service and the brakes were replaced for $4996. Less than a year later my brakes failed and it cost me $5967 to replace them. Despite a one year warranty, this replacement was denied by the brake vendor company. When I had new tires installed, I noted that one front wheel brake was too tightly set. We brought the trailer back to fix it. I took my trailer in for body work in August, 2025, which took until November, 2025. In December, we had to bring our trailer back to address an interior water leak at a seam in a bedroom panel. Part of the body work involved pulling out the water heater. On March 31, 2026, we started out on a trip to Palm Springs, CA. We stayed overnight at Lone Pine, CA. I decided to turn the water heater on, using propane, and heard a loud bang coming from outside the trailer. I got out and saw fire coming out of the water heater cover. With my wife's help we managed to extinguish the fire but the water heater was no longer operational. My wife called the dealership the next day and explained to the service adviser what happened, also saying we knew the water heater was pulled out when body work was done and was poorly reinstalled. The service adviser amazingly stated that he didn't think it had been pulled out. We cut our time short in Palm Springs as we did not have use of the water heater. We brought the trailer to the shop to fix the water heater and the Airstream company paid for replacing the damaged water heater. When returning from our last camping trip in May, we found out that the service manager and two service advisers were gone and a new service manager came in with RV experience. Additional body work, unrelated to the above, was finished on in June 2026. As we were picking up the trailer, I found out that the trailer batteries were dead. I notified the service front desk person of this issue who then called in a technician. He connected the trailer cable to my truck and thus we could hitch the trailer to my truck. We wanted to share our experiences with store manager. We asked for an appointment and he did not want to talk to us in person. He referred us to the new service manager. I guess it was not important for him to address customer feedback.

    Featherlite of Reno - trailerdealers - Updated July 2026

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