I was ready to pay in full for trailer and a guy working in office with gray hair was rude and condescending when I asked if there was any discount if I paid for the trailer in full instead of financing. We walked out and purchased a trailer elsewhere. I had my own business for 25 years , in sales and never would have addressed a potential customer as he did . Wow. I felt bad for salesman Chris as he was outstanding . We are part of a large side x side group and 2 other members are looking to buy new trailers. It all about customer service. read more

Hardly knew a thing about owning or working a tractor but Chris took us through it start to finish. Appreciate his patience for us city-folk flat-landers! Not only that but gave me a great recommendation on someone to help us haul it. Turned out to be one of the most clutch post-wildfire purchases. We continue to use them for our implements. Thank you Featherlite of Reno! read more

Featherlite of Reno - Two newbies and their bright red tractor - Trailer Dealers Near Me - Reno, Nevada

We ordered a custom built double axle dump trailer for our bobcat from Dustin, the new dump trailer was very poorly built & without any reinforcements on the front the corners & the sides, the front & the sides bowed out as they only used shallow thin metal channel instead of tubing as reinforcement around the trailer, I had bought another trailer from their stock a few years ago & this older trailer was very strong & still running decent, I though the new custom built trailer was going to be just as good, what a disappointment, I went back to Dustin for an estimate hoping to get the trailer repaired, he said he would send an estimate back to me in a couple of days, after a couple of weeks & a couple of calls I never heard anything back from him. Will never buy anything from Featherlite of Reno ever again. read more

Featherlite of Reno - Trailer Dealers Near Me - Reno, Nevada

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After a long needed conversation with "Dustin", my previous review was based on a big misunderstanding on how things played out and what was meant instead of what was heard. I am Changing my review, one thing I hope. that Featherlite does is expand, wait times for service are longer than expected. read more

I've purchased two trailers from Dustin at Reno Featherlite. Both were excellent trailers. Really good sales experience and after the sale service. Good guy and good company. read more

I have called every dealer within 200 miles to check on a trailer I was looking for. No one answered the phones, no one called me back or answered my emails except Featherlite Of Reno! This is the 3rd trailer I have purchased and this was the best experience so far by a long shot. They always answer the phones, always answer emails quickly, they don't charge any mark ups and don't raise the price when you go to pick up your trailer like 2 other dealers I have dealt with. Thank you for staying honest and being there with the best customer service and not taking advantage on people :) read more

Called to get a quote on installation of a trailer hitch. The man said they were booked until middle of January, which is totally fine. But what he said made me take my business else where. He asked me if that time frame will work for me, because, "I don't want to waste my time getting you a quote if it won't." I couldn't believe he said this! We weren't even on the phone more than 1 minute before he lost my business. I told him I will call around, because I didn't want to waste his time. Then he hung up on me. Absolutely the worst customer service I have experienced in a long time, and I do not recommend this place of business because of the experience I had within 1 minute of calling. I wish he would have said his name when he got on the phone so I can personally call him out. read more

I really, REALLY did not want to write this review. In fact, I had drafted a stellar review for Featherlight of Reno, but my last phone call with them forced my hand in changing opinion of them. I was in the final stages of a move, and due to the horrid service from the actual Reno Big Tex dealer, was left scrambling to buy a utility trailer. On a family members recommendation, we purchase the trailer through Featherlight. The paperwork portion with Chris went phenomenal. This is as far as the smoothness goes, and where the red flags start coming up. Upon pickup of the trailer the day prior to the move, I arrived after giving them notice of my arrival to wait about an hour and 1/2 as they attend another customer. No biggie. My turn comes up, and the trailer is bright up from a hill and coupled to my truck. Immediately my friend and I notice the tongue Jack has grease seeping, and the wheels with a outward facing camber. As this is our first experience with Big Tex trailers, we ask them if these items are normal, to witch we are told "yes" by the featherlight employee. Accepting responsibility for my shortcomings, I should have been more resistant to that and had a better eye for inspecting the trailer, but being under a time crunch and standing outside in blowing cold winds made me just want to take the trailer and leave. Fast forward a couple of days now on the road with trainer loaded under its capacity, we notice the tires camber worsen, and the tongue jack loose grease and become stiff. I reach back out to Chris at featherlight who advised to push to our destination, If possible and take the trailer to a Big Tex here. I mentioned about now being worried the camber being a result of a bent axle all along, to witch the reply was "You have both a fantastic warranty and us to stand behind what we sold you, this is why you bought a big Tex, and bought it from us" Assured, we pressed on with caution to our destination. After offloading, we immediately limp the trailer to a big Tex dealer. After a few weeks of the dealer working out the time to take a look at my trailer, they came to the concluding that the trailer needed a new jack, hub bearings serviced, and worse off, a replacement axle due to the original axle being bent. All was covered under warranty minus the axle. Just as I feared. All on a "brand new" trailer. I reached out to Featherlight as they assured me they would stand behind their product should I be in this precise scenario. Talking to the manager per the employees request, tried explaining the situation and the hefty repair bill for a replacement axle, the manager immediately went into defensive, "screw you" mode. In a hostile voice saying "That trailer was new and it was up to Big Tex/ Dexter axles to decide to warranty or charge me" With a what seemed to be a sarcastic "Good Luck" hung up. Bro, you didn't even ask for my name, or let me finish explaining. So much for standing behind our product. So here I am, having to pay out of pocket a hefty repair bill for work on a "brand new" trailer, writing this review instead of the stellar one I WANTED to write, shadowing the also negative review of another customer. I can only share my experience with Featherlight of Reno, and advise customers to inspect their purchases with a fine tooth comb and firm up if anything is amiss as they will indeed, NOT stand behind their product. read more

Very nice selection of trailers. I talked to the guy and he was nice enough. He wasn't pushy to sell anything. They just moved in around July so they are still getting the office set up. The trailers are new and I think he said they had only a few used trailers. But you would go here to buy a new trailer. If they don't have the trailer they will order one for you. Thanks for reading my review and I have a great day. read more

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These guys are awesome!! Went to the other place on s.virginia 3 times and they just kind of blew me off. Or just didn't care. Went right up to featherlight & they were just great!! Bought my trailer that day!! These guys are very knowledgeable & helpful. read more

Nice, helpful, they have lots of trailer related parts and supplies. Easy parking,

Dustin was extremely helpful with explaining the trailer to me, what accessories had been added, service work they had done, and suggestions given what I was going to be using it for. I also purchased a leveling hitch and he helped install it on the spot, after they were supposed to close! I put 1500 miles on it last weekend and performed like a champ. Great quality! So much better then other cheap trailers I had used. Thanks Dustin!!! read more

I ordered a trailer from here in April. Was told 6 to 8 weeks for delivery. I can't complain it got there at 8 weeks. The trailer was set up as requested. It was clean at delivery. read more

I bought my trailer from them 5 years ago and lost be it. Beyond that, the service u have received since then has been impeccable. Highly recommended. read more