Deals and steals! So delighted this consignment shop exists on the Westside. I've come across and…read morepurchased some amazing consigned men's items at this store -- Chrome Hearts hoodie, sweats, and sunglasses; Balenciaga trench coat; Rimowa luggage; Bottega Veneta & Loewe tote bags. The staff here is so welcoming and sincere, and are not afraid to strike up a warm conversation. The store is run very efficiently for consignors as well -- I've consigned many men's designer that have sold quickly here. I'd say it's easier to find nice designer womenswear. Men's designer is harder to find, but at times you'l get lucky with designer menswear.

Used to love this place but now it's more of a buyer beware situation, based on a recent…read moreexperience. I purchased two candle holders and later got a voicemail saying I owed an additional 33 cents because they'd undercharged me. Odd amount to call about, but I was out of town and didn't call back right away. The next day I answered a call (that turned out to be from them) asking for someone else entirely. Assuming the number was possibly spam, I googled the number, saw it was Trove, and then emailed them directly, saying I understood I owed 33 cents and asking for an invoice. They corrected me. I actually owed $33, not 33 cents, they couldn't send an invoice by email, and wanted me to call and give my card info over the phone instead. After everything already off with this (the wrong number call, the 33-cent voicemail, no email invoicing), I didn't feel comfortable reading my card number to someone over the phone. I offered to stop by in person instead, and asked in advance if they could have a receipt ready showing my original 33 cent charge, so I wouldn't be making the trip for nothing. I rearranged my lunch break to make this happen and showed up as planned. No receipt. They said they'd emailed it, but I'd specifically asked for a printed copy, the least they could do given this was their error to begin with. That request took several days notice and still didn't happen. Their printer was "acting up," so I got no receipt for the original charge and none for the new $33 charge, either! An error on their end turned into a special trip, wasted time on my lunch break, and still no paperwork to show for any of it. Disappointing customer service, especially when the customer is the one who has to burn their own time fixing your mistake. Edited to add, following their reply: I was never contesting the dollar amount being charged. I was happy to pay for what I purchased. I stated that they asked me to call in my card over the phone. I addressed why I was uncomfortable with doing that, and had asked for a way to provide payment electronically. When that option was not available I offered to come in. My disappointment is that despite their error, the wrong amount owed left on my voicemail, a random "wrong number" phone call from them, and inability to accept payment over something like square invoicing / Venmo / etc., all I asked for was a printed receipt. If someone has to make time to come in and fix your error, it's the least you could have done. I'm now even more disappointed in them after this response.

This is my favourite store in Sawtelle!!! It's so unique with really fun and curated items!…read more The staff are lovely with great knowledge of every product. Every time I come I always find really great pieces that I never knew I needed!

Owned by Sung and his super cool sister Jisook, we found so many interesting and unique things!…read moreFrom super interesting art, cards, glasses, clothing and a host of fun offerings that kept my bff fascinated and smiling. She's a NYer and had never seen such an establishment that could compare! Huge compliment. With the holidays approaching, there are plenty of fun and useful choices. I bought a fabulous black sweater that feels so light and comfy and will be perfect for our chilly upcoming days! Stylish and reasonably priced! I support small businesses in our west side, which is the best side area of town! A must visit for us Angelenos and visiting friends and family! My friend bought a lot of things too! Never have seen her get so excited about her purchases... And all the customers that we saw inside the store were feeling the same excitement! Highly recommended for sure! PS so many stocking stuffers that will put smiles on every single person that receive them!!! I definitely picked up several and will return this week for Hanukkah goodies for my friends and family too!

I love the jewelry selection which is inspired by the Japanese concept of Kintsugi. I can't wait…read moreto go back and pick up a few more pieces. They also sell clothes, shoes, and some home decor and vintage items. Fun store to browse. The pricing is a little high for some items so pay attention to the price tags.

Love this place! Cute stickers and gifts and pretty kimonos! Incense, and knick knacks as well…read more Very nice staff.

Honestly, I feel like I got scammed. A lot of items didn't have prices listed so I had no idea what…read moreI was being charged until checkout. I later found out one item I bought was about 6x more expensive than the same product on Amazon. If prices had been clearly displayed, I never would have purchased it. Will never go here again and he was very unfriendly and not nice

Unfriendly seller. The items had no price and were priced according to the buyer. The prices are…read morevery high for no reason. Lots of variety but no price.

What I love most about reviews is, different strokes for different folks- I say it all the time…read more The reviews are such trash for this Brandy Melville which I find amusing. I recently began working in the area and have started to slowly venture out to try and get in some part of my regular mid day walks. I searched maps for "shopping" to try and get a feel for what's around and Brandy Melville was one of the selections that caught my interest. The store is small, yes and it's fully stocked - every last square inch. I felt the pricing was totally reasonable/affordable and did notice the one size sizing which is interesting but works for some pieces. I tried on a few items that I didn't love but ultimately snagged the perfect little knit American Flag sweater just in time for Memorial Day weekend. Service was excellent! All the girls working here were totally sweet and helpful. I'll definitely be popping in from time to time. In fact, I just stopped in this week and spotted other cute sweaters - this may be a new go to sweater spot for me. In terms of parking, I walked from my office so I have no clue what the parking situation is like since it was totally non applicable in my case.

Firstly, we were told to wait outside for a good 25 minutes which is no biggie as that is the…read moreindividuals choice. However, I wanted to bring up this service because I see it is a pattern for this store. The main reason why I give this store 1 star is because when I reached for a sweater, the employee quickly let me know that they dont allow try ons. Again, this is totally fine because it is store policy; however, I looked to my right and there is a white girl trying on a sweater in front of the mirror as the staff is telling me that i cant try on a sweater. I don't want to make assumptions however it was crazy to me that the policy didn't apply to the white girl but it did to me (I am a person of color). This was just my experience but I wanted to share it.

Super impressed by the variety of the styles they offered. From the outside, it seemed to be more…read moreof a trendy sort of establishment, but they had some very nice pieces that you could wear to work and going out. They also carry accessories like hats, belts and purses. The prices ranged, but it wasn't all "Brentwood" priced, as you would expect. Plus, when you check in, they give 20% off (with some limitations). The salesperson was really nice and allowed me to peruse at my leisure and did not seem bothered if she had to go back to check on something to answer my questions. I definitely appreciate the attention to service.

I'm aware of the fact that a ton of celebrities shop at Milk. But then again a ton of celebrities…read moredon't know how to dress themselves, and most of their stylists just pore through runway images and slap on whatever the general trend is on their clients. Milk is genius in picking apart all the ugliest and most unflattering silhouettes from the runway--voluminous balloon dresses, remember? And the "hottest" (trendiest) labels--I believe they call this "minimalist chic" which in fact is a piece of fabric sewn to a smaller piece of fabric, worn over your head with a $350 price tag. I can see how rich folks can buy their overpriced, ugly "designer" clothing here, this is where all of it can be found. The salespeople don't care about you either, well, unless you were some sort of Mischa Barton or out-of-work celebrity who graced the covers of tabloid magazines for a couple months. I bought 2 notepads here. Don't get me wrong, I like some of the designers they carry at Milk, but the merchandise is just flat and unexciting. If I'm going to pay $300 for a tee, it had better not look like I got it at Wal-Mart.

My daughters surprised me with a private styling session at Aritzia, Century City Mall. We met…read morewith Kitty and she was beyond fabulous! She had several outfits ready for me to try and showed me how to create a wardrobe and how to style each piece. Kitty is friendly, professional and knowledgeable. We laughed, we cried, we bonded and we shopped. We will definitely be back and hope Kitty is available to assist

Had such a great experience at Aritzia Century City today. Everyone was very kind, but Emily and…read moreRaquel especially went above and beyond helping me. I came in feeling stressed and overwhelmed because I couldn't find what I needed, and they were both so patient, professional, genuinely kind, and incredibly helpful the entire time. They never made me feel rushed or uncomfortable, and they truly didn't give up on helping me until I found what I needed. Their warmth, positive attitude, and genuine care really stood out to me. They made the whole shopping experience feel easy, comfortable, and enjoyable instead of stressful. Customer service like this is rare these days, and it honestly made such a difference in my day. Thank you, Emily and Raquel, for being so thoughtful, professional, and wonderful at what you do.

The service is good at this location and the fitting room experience is pleasant. I like that they…read morehave multiple touch screens to see what the store has in stock.

Would give this staff 10 stars if I could…read more I came into the store needing help that was very much out of their job description. They went above and beyond to help, even calling over a second associate, and never even hinted at it being inconvenient. I'm so thankful for them. The store had some beautiful options and was so beautifully laid out with a summer selection of high quality dresses, shirts, etc. Can't wait to go back to actually shop.

I think the associates were so nice and reminded me to smile more and it threw me back to working…read moreretail and that I kinda missed it the whole idea of it. This store is ZEN for men, I think that it's important to have stores like this! The associate was asking how my day was and that was so kind trying on the items was simple and no hassle! Highly recommend

Horrible service. I was literally the only person in the store. I had to hunt down the sales girl…read morewho looked at me like I was such a bother. You have awesome products - why why why would you hire unpleasant people...

Having moved to a new location(12801 Venice Blvd) just 5 minutes form their old spot…read more Being one of the fashionable places west of the 405 . Design meets Social Consciousness, Staff is amazing trendsetters with heart. Their are no wrong choices here,stop by and find that gift

I really love their clothes and it's such an amazing brand but the one thing they need to really…read moreimprove on is their customer service online. I'm not sure if it's bc of Covid but they need to be on top of their emails. I've sent emails inquiring about returns and never received a response. Granted you do receive the refund back but they just don't reply to emails even if you have a question about sizing. They need to be stronger in this area especially during this time and all the time actually. Don't send them direct messages on IG either bc it will go unnoticed and unanswered. The best is to call (which I have) if you have any questions. However there are times when calling is not option but sending an email is. I hope they improve on this area of their customer service in the near future. Looking forward to visiting the store when it's safe to reopen.