Absolutely phenomenal experience at the FedEx Office on Vista Way (at El Camino Real)!…read moreI came in to help my elderly neighbor shred a massive amount of old documents -- we're talking 159 lbs of paper! I wasn't sure how this was going to work, but the assistant manager was incredibly kind, patient, and accommodating from the moment we walked in. He let me take all the time I needed to sort and prep everything, never rushed us, and even checked in to make sure we were doing okay. His positive attitude made what could have been a stressful chore feel easy and almost fun. This guy went so far above and beyond that I honestly can't thank him enough. Everyone working there was friendly, but the assistant manager truly made the visit exceptional. If you need printing, shipping, shredding, or anything else, this is the location to go to -- great people who actually care. Highly recommend!

I came in the evening to print a flyer for Mother's Day. My printing job was an 11 x 17 and when I…read morewalked in it was empty so it seems like a good time to come in. I immediately walked up to the service printing Counter where the registers are located. I was greeted and I explained my printing job to the sales associate. She was kind and respectful and helped me print out what I needed to print in five minutes I was ready to check out and head out. Overall the print job came out great. Based my experience I would say that the confusion with prices comes with the service . FedEx office offers two different printing services... They offer self serve printing and service printing. Basically the difference is the staff can take your item and print it for you. Or you go to the machine and basically figure it out on your own. My flyer was supposed to cost me $1.52 if I did it on my own, But since it looked a little too complicated for me before closing and I asked a staff member to print it for me... they added a service charge which went up to $4.70. Any other day I would take the time and figure it out on my own. I do think it is a bit excessive for FedEx to add a service charge for them to basically provide customer service. It's kind of like you're basically paying for their time. I know there's some people that would probably come in and be confused on how to operate the machine and figure out the dimensions of how they want to print their order out. I think it's just a little bit excessive.

This BS POS place think they're cute and funny! Not only are they working with Uhual too scam…read morecustomers, they can't even get their charges right! WARNING DO NOT GIVE THEM YOUR CREDIT CARD INFO! Pay in cash! I used the Uhual less than 12hrs, was told to drop off at Postal Annex! This broke establishment proceeds to call me and ask where the truck is, you guys must do this often! I moved one damn couch and had no reason to keep it for days. They're claiming I had it for days bc their flawed system. After payment with my Apple Card! I cancelled that card with the quicks bc I could just tell something was weird. They changed my drop off for the truck at the last minute and told me to drop it off at Postal Annex. It was 10, are they open! So, I left it there with the keys with the other trucks that were their. If you go at night you will see many trucks and most probably have the keys inside. It's been over a month and they're still charging and it's all random amounts too

Lady at the counter was extremely friendly…read more Rubber stamps are customizable, and I believe they cost around the upwards of $20+. I think I might do my passport application here, if not at AAA/USPS.

You can improve the customer service. I was discriminated against and left a review and emailed the…read morecompany and never received a apology or response

I hate leaving bad reviews but if you need to take a baby/kid passport photo, don't come here. The…read morelady took it and said it's fine but the postal office said it was too off centered. Also, costs $20 here. Just do it at the postal office next time!

The UPS Store I…read moreusually go there to drop off packages, and I've been a customer for many years because it's close to my home. A few years ago, I felt that the employees were a bit rude. I was even nervous about going there if I didn't follow the exact steps for dropping off a package, even though I was a regular customer. Now it's different. The staff are much nicer. The current employees are very friendly, kind, and extremely helpful to customers. All of the employees are kind,not just one person in particular. I truly appreciate this positive change

Tuuaga went out of her way to help me today. I was a bit unorganized, and she patiently helped me…read morepack all of my boxes with such kindness and care. She truly made the whole process so easy and stress-free. I usually go to another UPS location that's closer to my home, but I will gladly drive the extra distance just to come back here because of her amazing service. Thank you for making an errand I was dreading so pleasant!

Great staff. Very friendly and patient. I am always greeted when I enter and I never have to wait…read morevery long to be helped. And no judgement on how many Amazon returns I have! Being right off El Camino, I love that it doesn't take me out of my way when I run errands. It is convenient to drop off my returns and then shop at Sprouts. My only issue ever is the parking right out front is hit or miss due to the restaurants located on either side. And it's difficult to back out of with the constant flow of traffic in the lot.

I like this UPS store. The parking lot is easy to get in and out of and it's in a convenient…read morelocation. The staff is friendly and they don't nickel and dime you. Another UPS store in the area charges you for tape whereas this store will tape up your box for free. There are usually at least two people working and the line goes quickly.

Came to this UPS store for my (well over due, there were a pretty good amount) holiday Amazon…read morereturns - Molly helped me out she was so pleasant, patient, and helpful. Quick and painless even with toddler in tow and having not printed 2 labels! FYI the labels both cost $3 each printed there, so print your own if you can! But still not too bad! - I was disappointed when Amazon removed the warehouse location for return drop offs, but this was very easy!

Miranda and Varun were so helpful. They went above and beyond. I only go to this location because…read moreof the customer service

I had an envelope accidentally mis-sorted into my PO box, and when I stopped in to drop off some…read moreFedEx envelopes, I asked if I could just place it back in the mail to be re-sorted and delivered correctly. I was told that because of the carrier it originated from, it couldn't simply be dropped back in for re-delivery. That's when Sunny stepped in. Even though it wasn't something they typically handle, Sunny offered to help by creating a new label and getting it back into the system to make sure it reached the right recipient. It appeared to be something urgent for a law firm, so that extra effort really meant a lot. I truly appreciate those small acts of kindness especially when you're unfamiliar with the process. Sunny went above and beyond, and it's a great reminder of why we should continue supporting small businesses like this.

Blessings I truly…read morelove the service here. I have had nothing but the best. All employees are always on one accord with great hospitality a long with customer satisfaction. The owner Sunny Kalanke has always made sure, l left with a smile. Why? Because, he makes sure as his customer you'll feel the red carpet experience like it's been rolled out. His loyalty is too his customer. So, therefore this store deserves 5 plus stars...thank you

I use this location to drop off returns all the time. They are always friendly, welcoming and…read morehelpful. Highly recommended

they charge to print shipping labels. for a free return…read more some shady shit right there

We come to this UPS store all the time with Amazon returns and they are always super friendly and…read moreget everything taken care of. They have mailboxes in here as well. Conveniently right off the 5 at Oside Blvd.

Alan S. Is an incredible associate and always works with a smile and positive attitude. Everyone…read morethat I've interacted with at this store is wonderful and I'm so glad I live close to this location where there are such amazing associates! Highly recommend this location!

The owner here went out of his way to really help me! He is…read morealso the Notary there which is wonderful to have and know about. The staff is friendly and helpful and great to have this place in the neighborhood. You can do just about everything there! Oh even great birthday cards!

My comment was deleted for some reason, so I am posting again. Service here is bad, the customer…read moreservice is terribly rude and amateurish. The young guy who "opens" in the morning is always late, has very poor communication skills and is rude to customers, including myself; barely has a clue on how to put a whole sentence together or greet people, and always says "huh"? instead of "excuse me". Some basic course in etiquette and customer service might do this business a whole lot of good, and it wouldn't be a bad idea to open during the posted business hours instead of 15-20 or 30 minutes later, which has happened on three occasions now. Will no longer use