I decided to make Christmas presents for my family this year. My package was due to arrive on 12/7. For the past five days it's been "in transit" from Tracy to San Jose (which is about an hour drive). The Fedex agent I spoke to said I can't pick-up my package nor can they give me an updated delivery date. FedEx is definitely on the naughty list this year. read more

Let me show you what one of your drivers did to a valuable package. This is absolutely unacceptable. The package is damaged and I have video footage from two separate cameras of the driver throwing my package while talking on his bluetooth. Instead of walking up to the door and ringing the doorbell he throws it and then leaves the gate wide open for any thief to steal the package. There will be an insurance claim for the unacceptable and unprofessional behavior! read more

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Two deliveries in three days ended up next to the road, while there was clear access to porch first was damaged , second was luckily found before stolen. I called Fed Ex, and they would not take responsibility, only stating it was delivered read more

Fedex Ground Package System - Dumped by road - Shipping Centers Near Me - Tracy, California

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If your package ends up at the FedEx in Tracy, CA you can be assured you will not receive it. Why hasn't the FedEx headquarters done something about this horrible black hole? I don't understand why companies still use FedEx for shipping. I the future I will not be ordering from any companies that use FedEx. NO STARS!!! read more

My speaker was supposed to be delivered on Thursday, finally went out for delivery on Friday the 16th, but came back to the facility undelivered. They changed the date until Monday the 19th, and it didn't get delivered. So now I get a message that there is no delivery date. It's been sitting in Tracy for 5 days. Why would it go on the truck, come back, and just sit in the Hub? I've been hearing stories about packages sitting at the Tracy hub for weeks on end. Inexcusable. Going forward, I will never purchase merchandise from a company that utilizes FedEx for shipping, ever again. read more

Worst service of all carriers. Not the first messed up shipment. Ordered surge tank on June 28 2021. 3 days to me. Got notice shipment a day late but never came. Checked route. Went from Eugene Oregon to Bakersfield and I live in Lodi. On down to City of Industry. Sat there 2 days. Back to Madera CA. Lost shipment tag. Went back past Tracy distribution to Sacramento. Sat there until shipped back to Tracy on July 3rd. Got notice I could pick it up. Called as it was a Saturday. Person said oh ye they are open all day. Drove 45 miles one way. Doors locked and office closed at 11:30 am. Well I needed it so ordered another tank and shipped to friend closer to where my motorhome was stuck. Sent overnight had to pay $180 to get it. Took until July 16th to get first tank returned. Shipment from hell. I will never use Fed Ex again. They deserve 0 stars. read more

Ridiculous. Seems like every single package that comes through FedEx is always delayed at this location. And that's really annoying since it's a couple miles from my house. So yet again I sit here and wonder if my package was damaged, stolen, or lost this time and if/when they'll actually deliver it. read more

Fedex Ground Package System - Shipping Centers Near Me - Tracy, California

Another 1 star...they just can't get their crap together, they lie saying they attempted delivery, and now they can't seem to get the package to me at all (loading on the wrong truck, blah blah). Pretty sure they either lost or stole package and won't fess up to it. The people in customer service don't really care, and when you escalate, they still don't care. I wish it went out UPS, I likely wouldn't have this issue. read more

FedEx ground in TRACY, CA has a horrible reputation. Hundreds of online consumer reviews have labeled FedEx ground in Tracy, CA the "graveyard", "abyss" and "black hole" for packages. Over the past 4 years all of my packages that go through this location is either delayed, damaged, or completely lost. I have filed multiple complaints and many other consumers have voiced their negative experiences. This location makes FedEx as a company look bad and what's even worse is that FedEx is not doing anything to improve this location despite so many negative reviews/feedback/complaints. Personally, going forward I will take the extra step to ensure that my packages are not being delivered via FedEx to prevent any issues. It is obvious this location does not care about customer satisfaction and FedEx management is ineffective in rectifying problems. read more

In the last couple months I have placed two separate orders. One at Nike for a pair of Jordan shoes and one at Walmart for a 55" TV. Both were gifts for family. Both were lost at the Tracy, CA hub. Completely unacceptable. I wish I could say this is a fluke but the Tracy, CA location is notorious for this. I have never had another delivery company lose my packages but FedEx has multiple times. I would like to know how many packages they lose each month/year. What is going on there and who is holding them accountable? The Nike's were supposed to be delivered on 08/30/22. Nothing showed up and after talking with multiple people they said they were lost. Due to the date that I needed them, I had to request a refund from Nike (09/04/22). These shoes were later delivered on 09/18/22. I guess they weren't lost after all. I then had to go through the hassle of returning them to Nike. We ordered a 55" TCL TV on a Black Friday deal from Walmart on 11/09/22. It arrived at the Tracy, CA hub on 11/16/2022 @5:20am and was supposed to be delivered that day. I received an email & text from FedEx stating so. That was the last communication I got from them. After speaking with multiple people again they're telling me it's lost. How do you just lose a 55" TV? It's not a small package. I would like to have it delivered. Since this TV is no longer available, buying a comparable TCL TV will cost me even more money. Both times that they've lost my packages, the representatives that contacted me were very nonchalant like it's no big deal. Good luck getting ahold of anybody at the hub. They never answer the phone. Contacting customer service at the 1-800 number is just as helpful. You get hung up on or put on hold and hung up on. Nobody can answer your questions and refuse to tell you how to contact someone higher up. read more

Stole my package trynna say its "lost" yea lost at an employees house ‍ Most unorganized and the most terrible shipping service by far especially Tracy depot . Worked there for 1 day and quit the next because of how cluttered and unorganized that mf is ‍ read more

Fedex Ground Package System - Shipping Centers Near Me - Tracy, California

Forget about expensive shoes, my $10 earbuds got stolen/lost at this place.I can't believe that this place is still open. read more

Fedex Ground Package System - Shipping Centers Near Me - Tracy, California

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They steal here it's obvious they give the same excuse claiming attempted or it was on the wrong truck I ordered through Amazon only to be pissed that the delivery was through FEDEX and FedEx customer service are liars as well...Moral of the story they be stealing at this location internal investigation now!!!!!!!! read more

From pending delivery and expected to no delivery date at this time.. even my neighbors have issues with this place. What do they do? Hire a third party company that must be holding onto our packages until there are multiple deliveries in my area. Seriously you guys need new management. I can't wait to file with corporate Anyone interested in sending a letter because they're sooo frustrated with the continuing systematic problems they clearly have getting packages out on time I strongly suggest you write a letter to corporate as I'm going to. Fed Ex Corporation Attn : Customer relations department 3975 airways blvd module e-3 Memphis Tennessee 38116 And I'll find out who runs this place if it's the last thing I do. Believe that. So you can address it about the right person. This place has clearly been an issue for a while. read more

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By far the worst fedex in California. Someone at their facility stole my package and Fedex isn't taking responsibility for their actions. My mattress is destroyed and i've been sleeping on an air mattress for 2 weeks now. [[HIGHLIGHT]]No updates, customer service is basically a scam and the lady I talked to on the phone is ignorant.[[ENDHIGHLIGHT]] Saying my package was on the belt at their facility and then somehow got "lost". FEDEX should be responsible for reimbursement but they told me to file a claim or go back to mattress firm and take it up with them. [[HIGHLIGHT]]They don't get back to you on claims and there's no updates.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]poor communication all around.[[ENDHIGHLIGHT]] Everyone here is incompetent in their job and it's crazy any of the workers are still employed after reading all their 1 star reviews. If you can, avoid fedex!! read more

FedEx has had my package for 6 days, sitting in the warehouse. It shows that it is "in transit", but it is not. I have been consistently misled by FedEx. [[HIGHLIGHT]]They have been entirely unresponsive and unhelpful.[[ENDHIGHLIGHT]] The incompetence is astounding. read more

[[HIGHLIGHT]]The absolute worst delivery hub of all.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Every time I order something and I see it is being delivered by FedEx via the Tracy hub I just cringe and say oh no.[[ENDHIGHLIGHT]] Shipments arrive there and just sit, they show as out for delivery and don't arrive, they get delivered to the wrong address, etc. There were two issues with shipments to me just this week! [[HIGHLIGHT]]I sincerely wish FedEx would permanently close that hub and figure out a better one.[[ENDHIGHLIGHT]] read more

(One star only because it won't post without something checked) it's a ZERO for me though. This FEDEX in Tracy, Ca has some serious problems. I ordered something December 12th, it shipped on the 14th and everything was going smoothly until it got to the Tracy FEDEX destination. It took only 4 days to go from NJ to California and has spent from the 18-23 SITTING IN A TRAILER THAT HAS NOT BEEN UNPACKED!!! FEDEX has now informed me that it WILL NOT GET UNPACKED UNTIL DEC 30th!!!! Are you freakin kidding me!!! We're talking about perishables that we're to be distributed to family for CHRISTMAS! GREAT FAIL FEDEX!! Thanks so much for dropping the ball ONCE AGAIN! Lots of companies I've bought from lately are in contract till this next year and then are going to be using a different service! I can't wait till they feel the belt tightening! Lazy, Lazy, Lazy, incompetent and in way over their heads. SIDE NOTE: Thank you to "UPS" for delivering on time, every time including through COVID AND THE HOLIDAYS! read more

This place is stealing packages! I ordered two shoes from Nike , both Jordan's and the first set was "damaged" apparently and now this time they weren't delivered when it said it would be delivered! Screw this place! read more

Fed Ex Ground Package System in Tracy, California has had some tough reviews. After reading these review and still having no sign of getting my package, I drove an hour to get to the Fed Ex Ground Package hub in Tracy. It was a good call, as I got the help I needed and was able to get my package. Some things you should know... 1) the streets around the Tracy Fed Ex hub are torn to shreds. There is a four mile detour just to get to a street that is open and can take you to the hub. 2) After I got there, the security guard showed me the door to go to (Package Pickup, just to the right of the employee entrance), and showed me how to work the speaker phone. 3) the Fed Ex employee that I spoke to was patient, and confirmed that my package had not in fact been placed on a delivery truck (which was the opposite of what both the Fed Ex web and on the telephone center had said). She asked me to wait and would call me when she found it. 4) 45 minutes later she found it, and (after confirming that it was going to me) handed over the package. So after a week of not being able to get through by phone or knowing when or if I was going to get my package, I was able to solve this by just going to the Tracy location. Folks, more people than ever are sending stuff via Fed Ex. Also, due to the pandemic, I'm sure that Fed Ex is understaffed. There are definitely some communication issues between this hub and Fed Ex customer service. However, I think they are doing the best that they can under the circumstances. read more

Packages that are routed through this facility are consistently late and rescheduled. I have had packages delivered up to 10-days late on off-peak seasons. You have to call to schedule a pickup, but you don't know this UNTIL you get to the pickup counter. UPDATE 12 24/20: I changed my review to three stars after emailing the CEO, Frederick Smith @ fwsmith@fedex.com, and the Executive Office called me in less than 24-hours and had my package ready for pickup. read more

Fedex Ground Package System - Phone numbers, which you MIGHT get someone to pick. Some at 209-830-2522 picked up when I called from the phone inside the lobby. - Shipping Centers Near Me - Tracy, California

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The Tracy FedEx distribution center is 100% garbage. I know if I see a delivery arrive at that distribution center, that it's going to be delayed for at least a week. I spoke with customer service and they gave some lame excuse about how they get large freight orders which they prioritize over everything else (why exactly? She couldn't say), then she tried to change tactics to say they didn't have personnel available. Of course, magically the dates on their tracking website change once the package is delivered to make it seem like it was delivered after one day of arriving at the distribution center, even though it was there for a week. This has happened with the last SEVERAL packages I've had pass through the Tracy center. I don't have this problem with UPS or even the USPS. It is JUST FedEx, and ONLY their Tracy distribution facility. This is unacceptable FedEx. Get your Tracy distribution center in order already! read more

FedEx Tracy distribution hub is the black hole of their service. If I could give them no stars that would be a high rating for their service. My son ordered a very expensive computer that was supposed to be delivered on August 1. After that date it showed delivery pending through August 5. No more information after that date. The company that we purchased the computer from filed a claim on August 10. FedEx finally got in the ball and finally delivered by the 12th as seen in the attached photo. I now have a pressure washer that I purchase in limbo at FedEx Tracy. COMPANIES, PLEASE STOP SHIPPING THROUGH FEDEX! They will ruin your reputation too! read more

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The Black Hole of packages! Any packages getting close to them Tracy distribution center get sucked in and never return! (We have Many group discussions & Next door threads on this phenomenon) read more

Ok so just like all the other post about the terrible service at this facility I experienced the same thing. No one answered the phone for 3 weeks I made countless calls to customer service no one could tell me why my package was just sitting in Tracy. So I went to the Fed Ex facility and held up a sign asking for help i even offered $75. Cash to any employee willing to get my package out of there. After about 30 minutes of picketing 3 managers came out and within 2 hrs I had my package. So if you picket Fed ex you can get your stuff. Hope this was helpful read more

Fedex Ground Package System - Shipping Centers Near Me - Tracy, California

Like the myriad reviews already posted about this facility, it is sub par. If your package gets routed through this facility prepare for days and days of delays. My package was schedule for delivery yesterday, August 18, 2020. By the afternoon it hadn't arrive so I checked tracking. It had been sitting at the Tracy, CA facility from the 14-18. Then on the day it was supposed to arrive in Texas it left the Tray facility. So from August 13th until August 18th it made its way from pick up in San Francisco to Tracy and no further. Is FedEx backpacking packages to their destination now? read more

Fedex Ground Package System - Tracking history from FedEx app. - Shipping Centers Near Me - Tracy, California

The trace agent in a recent call actually called the Tracy Center "the bane of my existence". Yep, a FedEx employee summed it up. My package was delivered to Tracy nine days ago. Scheduled delivery at my house 8 days ago. Went "pending" at the end of the "out for delivery" day. Pending for five days. Went "out for delivery" then "no one home". Really? Three adults and three barking dogs were home. "Out for delivery" again and then it's gone "pending" again. I am in purgatory as a signature is required by the vendor and so I'm home again today, waiting for this product that I needed a week ago. read more

Funny how a quick google search of FedEx Tracy,CA has led me here to find many other disgruntled customers who have had packages go missing at this location. There definitely needs to be an investigation into this facility. Waaay too many packages go missing here. read more

Remember your Experience with FEDEX next time a Republican says they want to "Defund the US Postal Service". Can you imagine if they had all the deliveries of the US Post Office on top of their own? It would take months to Recieve a delivery that the US Postal Sevice now does Much faster then FEDEX does now. FEDEX Hubs are located in GETTOS like Tracy not only for the cheap Real Estate but for the Minority Labor that they Over work and SUPPRESS PAY. SHAME ON FEDEX. I WILL NEVER AGAIN PURCHASE ANY PRODUCT THAT SHIPS FEDEX. read more

FedEx ground delivery service leaves much to be desired. If you are ordering something you actually really want and need, and especially something valuable, consider not ordering it if FedEx shipping is your only option. This place is very vague about when your delivery will get to you, and oftentimes they are a day or two later than their promised date. This is especially infuriating when you stay home all day because you need to sign for the package, and their tracking info is telling you it's coming and then, at the very end of the day, they inform you via their tracking page that it's been rescheduled for the NEXT day -- sometime by the "end of the day". I think they could and should do a lot better than this. EDIT: I did receive my computer a full day late and it was in good condition, so at least they do get it to you in one piece! read more

Package has been stuck in Tracy for a week now. FedEx can't supply any update or info on what's going on. Not the first time one of my FedEx deliveries has disappeared here. read more

HORRIBLE! My package has been stuck at this hub for five days now! The only excuse I get when I call customer service is that they are short staffed. Why then, take my money for 5 day ground if they can't deliver? ROBBERY in my opinion! Avoid this hub! read more

The Tracy facility is a black hole where packages sit "in transit" for days and weeks. Customer service with FedEx is abysmal both at the local level and at corporate. A completely useless "case number for my case. Promised calls never happen. Packages don't get delivered. I recommend any other shipping service besides FedEx. I shouldn't have to wait 2 weeks or more! for a package to travel the last 16 miles after traveling by ground from Gardena CA to Tracy in 3 days. read more

Fedex Ground Package System - This is only part of the sit and spin. It's been at Tracy since the 17th! - Shipping Centers Near Me - Tracy, California

Although tons of reviews on here are complaining about certain items being delayed or not being able to pick up at this location. People are shipping more then ever and are probably ordering USELESS items that are increasing the amount of deliveries Happening and complaining why it's delayed. Thats unfortunate , due to those people expecting Medications, food, water. Covid essentials and anything else that isn't a "TV, a Video game, toys, laptop, air pods, phones, hair cutting clippers, couches and If it's not ESSENTIAL, it's USELESS!!" And why complain. Definitely improved since my last written yelp review. I haven't picked up any items at his location but their deliveries have been made better and on time. Deliveries have been made perfectly and at my door nicely! My Ring cameras shows them handling my packages with care and I can't blame them for being over worked. I just had a bad experience along with everyone else about picking up their packages at this location and getting the run around. Although online tracking isn't as accurate as other mail tracking websites, as long as it's delivered the day it says "out for delivery..." We're golden!! (Previous review I left was in regards of this actual location for package pickup , although I had 1 bad experience.) ( shipping to my home has been phenomenal! Thanks to the delivery drivers in my area) read more

Package has be stuck there since Friday Is a snail riding a turtle delivering my package read more

The theft rate at this location is outrages! High end products that are not packaged in plan boxes mysteriously disappear after they come off of the big truck and before they get to the belts. When you call FedEx they tell you it will be delivered the next business day. When it never shows up you are told to contact the shipper to file a claim. Nobody cares! We have a friend that drives the small delivery trucks, and tells us all the time how packages disappear from the distribution centers all the time. How do they stay in business? read more

We were sent here by your customer service to pick up our package that they can't figure out the reason why it wasn't deliver. So here we are- waiting for 25 minutes and calling the number listed with zero answers. We left a message and can't get ahold of anyone. This is for work. It's 11am and no one is here. Why would your customer service guy send us right away if we can't find a single person here to get this package. So I guess we drive 40 minutes back home? You're terrible Fed-ex. We will ship any other way possible now. read more

Fedex Ground Package System - This number is " not available " but it's the number you have listen to call - Shipping Centers Near Me - Tracy, California

[[HIGHLIGHT]]It's been over 10 days and I'm still waiting for my package.[[ENDHIGHLIGHT]] I cannot get a hold of some one to talk to over the phone. read more

Thousands of negative reviews over so many years and Fedex does not care. We are all tired of this. What else can we do? Petition to close this place down? Contact a news channel to broadcast this horrible place and maybe get a response from Fedex? I been making sure all the sellers I buy from do not ship with FedEx and sometimes I even pay extra to change shipping to UPS. Unfortunately, sometimes I forget and the seller ends up shipping through Fedex and I have to deal with losing my package at Tracy Fedex. read more

The fedex tracy hub is a blackhole for products. Shipments pass through here and it can take weeks or its completly gone missing. Dont know what goes on there, but i hate when a package ends up here. No shipping updates and customer service dont care. Theres nothing i can do about it though. I just cross my fingers and hope that the package gets picked and and mov3d on to its next destination. FEDEX corporate, i hope you read this. read more