I had to ship a return via FedEx. It was a heavy package. Employee got a cart, loaded and wheeled the cart in. She printed and affixed the return label. Very friendly and professional. read more

Samantha was so friendly and helpful. Even though she was really busy preparing packages to be shipped she made the time to help me print a page. I highly recommend this location, they understand how to treat customers. read more

If it was possible I'd say MINUS 10 stars and I'd rename them. SHIT STICKS! My husband sent our clubs on October 2, to Dublin for an arrival date of October 10th. My clubs arrived a day later than scheduled it is now October 16th and where oh where are my husbands clubs????? Well.... that is a question we'd love an answer to that isn't BS. We received a message on the 9th saying they were still in customs, on the 11th another message saying they were in customs, next we received a message saying they were out for delivery, I stayed 2 extra days at the hotel waiting for them- no delivery. My husband asked for them to be delivered at a location that he was playing in a tournament at on the 15-18 but still no clubs. We have paid to rent clubs at several locations and let's not talk about the tournament... SHIT STICKS WHERE ARE YOU????? WHERE ARE MY HUSBAND'S CLUBS ‍ read more

Like a lot of services in life, people take for granted it should just be there and work all the time. Just like the cable company, or the bus service. but lo and behold, when something doesn't go right, oh boy do people love to complain with those one star reviews. Fed Ex is the same, it's just supposed to deliver! I come to this location anytime I need to use Fed Ex to send stuff like over night or return online purchases. The staff is fast and efficient. It helps if you have all your sending info together for them to enter into the system. Easy location and plenty of parking, there's even a Starbucks next door! read more

Everyone at this location is so kind and helpful. I always need some assistance with the self service machines. They never hesitate to spend time with me. I feel like a valued customer. read more

I had to stop in here to drop off my AT&T equipment. As soon as I walked in, the three employees looked at me and then turned back around. The loser with his ears pierced told me to stand over in the "6 feet away" spot and wait. A couple minutes later, a female employee had me move back to where I originally was and she took care of me. The employees here need to learn how customer service works because attitudes like that won't get you anywhere. read more

Came to this FedEx to complete something very easy, and something I have done all the time (print labels). The woman said, I could drop it off and pick up on Monday (it was Saturday at 4pm, they close at 6pm). She said the other clerk was leaving and she didn't know how. I would have to ask the other clerk, she couldn't be bothered. It was 3 pages of labels. Rude. Incompetent. Frustrating. read more

I have recently used FedEx for large copies of a map. Yesterday I tried my usual location and their printer was down, the kind I needed. I was in Carson City for business and found another FedEx copy ctr. I was hopeful until I realized my printing would take an extended time. I left thinking that the price was established. I rec'd a Voicemail that it was over $300.. Like WTH!!! I called enroute this AM, reconfirmed the original price and the clerk said he didn't know why it was so high....on my way I said! Upon arrival I still needed to wait for 10 minutes(FedEx right?) and when I got my bill, more than agreed and over $100, the clerk said, I know I quoted you a lower price, but this is what it is. So, this review is, what it is. What I should have done was get my quote in writing versus trusting the clerk. Memory fades but ink doesn't! read more

I brought some returns into JEN AND BRYCE and had outstanding service!!! Top notch, very well organized store and really friendly. Thanks again Jen and Bryce! You're awesome! ;) read more

I took the box there with pre shipping ground lable , I reused fedex overnight package with extra lables and they in very in professional way refuse to accept the package, I asked why? He and her manager( who supposed to be experienced person) said because of battery labels, they didn't even offer to cover them with white paper or something, I came back to office put a white lable, few minutes later the overnight driver came in and he took the same box. Unbelievable . Very disappointed. Never go there again. read more

On line via YELP says this location opens at 730 am - got to the store and it opens at 9am. Please keep your presence updated people.

This location has some very average type people working in management that aren't willing to help people more than they have to. Seems like they don't want to be working there. There is not one person smiling or pleasant to deal with in this store. read more

I came to this FedEx location to ship some items one week after my mother's passing, maybe this influenced my frustration but I believe I was quite patient. Upon my arrival I brought in all my items for shipping with three trips, the customer service rep failed to inform they have carts to use. When I got back in, the rep that was helping me had decided to send his own package so I waited 5-10 minutes while the only other rep helped him. After that he began to help then proceeded to walk away and help 4-5 other customers while I waited. Came back to help again, then left again to help additional customers. They had to re-enter my shipping information 4 different times because the system timed out while they shifted to other customers or their system had some other issue. Every time they gave me a different price. While wrapping some of my photos the employee banged the corners of the frame on the counter multiple times. Overall, their customer service and professionalism left a lot to be desired... read more

Unlike most FedEx Offices this place has zippy, responsive, new-looking computers with perfectly clean keyboards. FINALLY. Only one Lapnet station though, but this isn't in a place where there would be a lot of computer traffic I'd imagine. Small store but very well kept and seems to have all the basics. read more

I visited this facility to scan 11 photos onto a memory stick. I was told that the scanner was down for repairs and that it could be 2 hours or two days before it was fixed. The assistant took my photos to scan them on one of her large machines in the back. It took her 35 minutes. Everytime the phone rang she had to stop an answer it. I watched her stare at the machine or the screen on the machine for long minutes at a time, trying to figure it out. Finally I approached the other employee or manager and asked her to help her so I could leave. After complaining how long it took , she gave me $3 off. I paid $8 and 30 minutes of my life for the scans. When l checked the drive at home I was surprised to see they were saved as .pdf files. I had to spend another hour converting and editing to .jpg. read more

I had a critical shipment to get out on a deadline and Kristen made it happen with an extra positive, can do attitude and awesome sense of humor! This location is easy to navigate complete with oversized printing, laminating, scanning regular size prints, any kind of packaging or presentation materials, approachable staff and all of the usual benefits of fedex shipping. Thank you for your help Kristen, you are an outstanding face of this stellar office and shipping center!! read more

Nice Frieny staff. Clean spacious facilities. I stopped in here to do some business computing and printing. The machine and work area were great, and I got in an out with all my needs met with ease. read more

So I went in to make color copies. I asked for help because all copiers are different and I'm paying for copies with my cc and I told the employee what I needed. She helped me and the copies came out wrong, so I asked again and wrong again. I felt like I was bugging her so I tried a few on my own. I asked her if I could get my money back on the wrong ones, at least the ones she helped with and I was told "we are not suppose to, but I will" apparently she didn't know how or couldn't and said "sorry, i can't refund you". Great, I spent $16 bucks on jacked up color copies?? You're better off trying to enlarge on your home printer. I ended up not using any of the copies, one was even a blank piece of paper, (one she did) Won't go back. Ever. read more

I just there this morning to make copies of important documents and send them by FedEx. What great service we received from Bella. She was awesome. Thank you Bella. read more

Cannot recommend these jokers for shipping, ever...The staff there carelessly changed my Fed Ex shipping number,(Huh-they claimed a "new system" had been implemented )and my important package was accidentally sent to Orlando, Florida , instead of Tempe, Arizona. After my 8 phone calls, Fed Ex caught the mistake next day, but the attitude of this staff is either helpful or distant...I trust them only for photocopying...If you need shipping done, go see the Fed Ex office on Research Way...They are helpful, and always have a great attitude... read more

Fast service. Just an FYI this place doesn't do USPS mailing unless you have a quick scan label on the item being sent already.

This is about FedEx ground, not the local center. This is not the first time that FedEx ground caused me to waste an entire day waiting for a shipment that never arrived. Their web page for several days as I tracked my package, indicated the shipment should be delivered between 09:30 and 11:55 AM or the end of the day. Around 8PM I called FedEx and now they don't know when the box will arrive. I'm sure the local office is run better than the nation wide FedEx ground and their inability to properly track and estimate delivery dates and times. The FedEx ground system is completely incompetent. Their overnight is great, but their ground game is the worst, from now on, I will use their competition. read more

There is one lady ahead of me, and then me as the only other customer...2 employees neither of which greeted me. 40 minutes to have 2 postcards printed, seriously! Then what I get is just pictures printed on a little heavier paper...no postcard measurements, no warning that the pictures were going to be so pixelated that you could barely see what they were, and on top of that, they printed one from a screen shot and did not ask if I wanted the time, date, battery edited out, and failed to ask me to send a new edited picture (if they could not do it themselves). So overall customer service sucks, quality sucks. read more

I had a proof-copy of a book printed and bound today at this location. I was taken care of in the most exemplary manner by Willow. She provided some of the best customer service I have had from anyone in a long time. She answered all of my questions, provided attention to detail, and made sure that I was a very satisfied customer at the end of the process. I would happily return here for assistance on printing my projects anytime. read more

I have had my FedEx package held at this location a few times now. They always call me as soon as it delivers, their picking up process is fast and the location is convenient. read more

Matt exemplifies the purple promise. We came into the center with a pressing deadline and a huge workload to accomplish. Matt gladly assisted us throughout the process and ensured for our supported success. I would identify this team member for leadership as he is a credit to your organization and maintains the finest traditions of FedEx Office. read more

Called store and asked if they could scan a document and e-mail. Was I could do it myself at store. Told I wanted them to do it. They said they offered that service. When I arrived was told they could not e-mail and I would have to buy a flashdrive to hold scanned material. Very inconvient. I explained to person at counter I was mislead by person on phone. At no time did she apologize or offer any help besides a blank stare. Will NEVER use this store again. read more

I live in Minnesota, and so I doubt that I will be able to return to this fine store. I have to thank Matt, a very hard-working and kind young man. He tended to all of our needs as we prepared displays of photographs and handouts to people attending our nephew's funeral service. I recommend this store highly, and hope you will enjoy their fine services in the near future. Efficiency is expected, but kindness is not. Thank God this young man, Matt, and his co-workers, gave us both. Good job being knowledgeable and respectful! read more

Never would have believed this company would deserve such a low rating. But, they are short staffed, untrained, and overwhelmed with business. Guess they won't miss me. read more

First off I would prefer an option to leave no stars but I had no choice but to leave one. The service was horrible from the second I walked in. The girl that helped me didn't even have her hair brushed. Very unprofessional. Looked like she had just got out of bed. I didn't want to judge but the service was beyond horrible. I believe her name was Alisha. She didn't even acknowledge I was there and just looked at me. She had nothing but attitude and didn't offer much help at all. She couldn't even put on a fake smile. I decided I'd rather drive the extra miles to a different location. Please consider my review when hiring future employees. Thank you. Nate. read more

I do not live in the area. I bought a set of dishes off Craigslist and needed them shipped to me from Carson City NV to the Bay Area in CA. I called several places that said they "shipped" in Carson City and only this store actually answered their phone with a real person! Brittany helped me and although we had a misunderstanding about how many dishes I needed to ship, she gave me cheerful, attentive customer service. When my dishes were actually delivered to the FedEx store by the seller they were a little surprised at how many there were! Even so, everyone seemed to move into action to get me taken care of. I could go into a long diatribe about what happened next but it would simply bore the average person. So lets just finish this with: my well-packed dishes arrived safely at my local FedEx center in my hometown, and I was charged a "reasonable" amount considering how huge and heavy my order ended up being. Everyone I had to deal with there gave me the utmost respect and personal customer service, including George and Bella, Brittany and whom ever the manager is there (I didn't get their name darn it!) Excellent work, all! I am thrilled with my new dishes, and even more thrilled with the service I received at the FedEx Print and Ship Center on E. William in Carson City, Nevada! Thank you one and all! read more