We've chosen this UPS Store for quite some time because it's the closest location to Dayton, and…read morewe've always appreciated the helpful service from most of the staff. Unfortunately, our experiences with the manager, Jerome, have been consistently uncomfortable. On multiple visits, his comments and demeanor have given us the impression that our business--particularly Amazon returns--is unwelcome. Today was a good example: we came in with four pre-packaged boxes, one of which simply needed to be dropped off. As soon as we walked in, he looked at the boxes and remarked, "Those can't all be returns." My wife felt put on the spot and replied that they were, and his response was an audible sigh that made us both feel like an inconvenience. Other employees have mentioned that a large portion of the store's daily traffic is Amazon returns, so the attitude is especially confusing. Customers shouldn't feel guilty for using services that are core to the business. Because of these repeated experiences, we've decided it's worth driving to the other Carson City location--despite the extra distance--to avoid feeling unwelcome. We value good service, and it's disappointing to feel pushed away from the store we've supported for so long.

They are all so nice and very helpful. Very convenient. Thank you for your great service.read more

I've been to this UPS location for Amazon return drop offs, fingerprinting, and once for shipping…read moreneeds. I've never had any issues and my experience has always been great. When scheduling fingerprinting, it was fast and easy. When I arrived for my appointment it was on time and simple. The technician was efficient and friendly. My Amazon drop offs have always been easy too. They scan my code and take my item and give me a receipt to send me on my way! Pricing is of course average for a UPS location. Similar to competitors and other locations. Great location and great staff here.

Since moving to Genoa in the Fall of 2020, I've occasionally used this UPS Store (and the one in…read moreGardnerville) for making copies, printing out a flash drive file or so) and returning Amazon packages. I'm usually in and out quickly as my tasks are relatively simple and the line management and service by staff are pretty good.

Samantha was so friendly and helpful. Even though she was really busy preparing packages to be…read moreshipped she made the time to help me print a page. I highly recommend this location, they understand how to treat customers.

If it was possible I'd say MINUS 10 stars and I'd rename them. SHIT STICKS!…read moreMy husband sent our clubs on October 2, to Dublin for an arrival date of October 10th. My clubs arrived a day later than scheduled it is now October 16th and where oh where are my husbands clubs????? Well.... that is a question we'd love an answer to that isn't BS. We received a message on the 9th saying they were still in customs, on the 11th another message saying they were in customs, next we received a message saying they were out for delivery, I stayed 2 extra days at the hotel waiting for them- no delivery. My husband asked for them to be delivered at a location that he was playing in a tournament at on the 15-18 but still no clubs. We have paid to rent clubs at several locations and let's not talk about the tournament... SHIT STICKS WHERE ARE YOU????? WHERE ARE MY HUSBAND'S CLUBS ‍

It's hard for me to believe this is still a business! Out of dosens of packages that have been…read moreunfortunately sent by this "service" not one hase been delivered in a timely manner or most times returned to sender. The app doesn't help me out with these problems either. If you run a business and ship with them please stop using them your customers will thank you for choosing any other delivery service!

Most people what their FedEx, UPS, or DHL shipments to arrive at home on time and whole. Yet, when…read morea signature is required and we're not home (for 3 successive delivery attempts), either the package returns to sender or in my case FedEx was nice enough to call me to arrange delivery options. Wine shipments are the worst, but those aren't the only situations when deliveries can't be completed. I chose to pick it up at the FedEx Ship Center that I've passed many times on the way to the Sassafras Restaurant or Carson Hot Springs. I arrived during the middle of the day and after a little information confusion, my package was securely in my hands on the way to the car. Of course, each individual delivery has its own story and often a review is feast or famine. I'll call this one relief and subject to undefined experiences in the future.

Safe and secure! Lots of security cameras, barbed wire, chain link fences, easy access for tenants…read moreusing their remote app. Very clean facility with gravel pads, electric, and covered parking. Very nice friendly people to deal with.

I love this place! I got an email indicating I hadn't put my lock on correctly and it was…read moreunsecured. I had been there earlier in the day. They were able to find this during their daily walk throughs. Man I'm so happy they caught it! The communication is wonderful! Keep up the great work!

That girl working there is a gem!! Place is good except lobby is a bit dirty where are the…read morecustodians to clean it up?? Also, I co e here often to mail my packages and that girl at the counter never has help. That's not ok!! Lines out the door sometimes and I see she is always alone with no help. Think I'll call the Better Business Bureau on that situation. I think I'll call corporate too. So, awesome e review on the lady that work in there but no stars on cleanliness on the lobby or taking advantage of a postal employee who never has help. Shame on you USPS.

Lunch hour closed 1 to 2 pm : now 2:11 still waiting for PO to re-open - unacceptableread more

I was in Carson and had some time to kill before my next appointment. I decided to get some work…read moredone at this office depot and a grab a bite afterwards. I never anticipated that I would be here this long. Marie was extremely helpful in getting my documents I ordered just right. Ezekiel clocked in and got me the last one I was missing from the bunch. I'm glad I was here and not my local Office depot; eveyone here was willing to help. Marie and Ezekiel went above and beyond for me and I appreciate it more than you'll ever know. Thank you both very much. I recommend this store for all of your printing needs.

Ran into Office Depot to grab computer headset and webcam for a TEAMS meeting I had…read more Staff was great with helping me finding the items I needed and price matched with a competitor, WOO-HOO!! Not only was I able to get in and out of Office Depot quickly but setup of both was easy breezy. Friendly, helpful staff to include well organized store and what's online for in-store availability is actually there added bonus price match. Will return again for office needs in the future ~ thank you Staff and Office Depot.

I came here to sign an emotional legal document with an unexpected time crunch. I was so pleased by…read morethe employees here and how quickly they were able to accomplish printing, notarizing and scanning my documents. Thank you so much to Stevie for being so accommodating, expeditious, and courteous during an incredibly stressful time.

It used to be open on Saturdays, but not any more. It randomly closes early on Fridays so between…read morethese two issues, it is a problem.