I've only used this UPS to drop an Amazon package, and it was fine. No line. Young workers seemed…read morelike they didn't want to be there, but they were friendly enough.

Being out of state, Caleb helped me to figure out what to do when I had to head out of town before…read morea shipment arrived. While corporate UPS gave me the run around, Caleb actually resolved my issue. Thank you, Caleb, for your impeccable customer service!

I have seen all the google reviews but unfortunately I saw them after dealing with Evolve Global…read moreLogistics. My first red flag should have been once my factoring company refused to factor with them due to their poor payment or should I say non payment rating. One of my drivers delivered a load for them on June 3, 2024, and by June 6, 2024. I communicated with Zack Gessner their ops manager and sent over their ACH payment form along with the POD, BOL and rate con. The load we carried was for $3000 and after numerous phone calls to the accounting department where we got a hold of Mara Flood that we found out later is their Chief of Staff of Evolve Global Logistics. But when you call the accounting department she acts like she doesn't know anything and is just a regular worker. When I asked to talk to someone in management she always claims they are not accepting emails or out of the office. After she told me that they pay on net 30 and it's going on 60 days is absolutely ridiculous and it's a shame that brokers like Evolve Global Logistics are allowed to operate and steal money from hard working carriers. I promise that they have been paid already by the shipper for this load but they refuse to pay my company for the work that we provided for them. We picked up on time and delivered a day early. I was told last week that we would be paid last Monday by Mara Flood and when I called she said that it's been pushed back and she doesn't know when or have a date when we will be paid. She always has an attitude when you call like you owe them something. All you have to do is google them and see all 19 reviews of frustrated carriers that have not been paid by Evolve Global Logistics. STAY AWAY FROM THIS BROKER, they should be shut down by the FMCSA. Make sure you have all of your documentation in order. We have already filed a claim against their insurance bond. We also filed a complaint with the FMCSA through the National Consumer Complaint Data base, Better Business Bureau, Google, and now Yelp. Next is reaching out to their management team which are all on yelp, Carlton D. Dean III (CEO), John Bush (President), and Mara Flood (Chief of staff) that acts like she's just a retailer worker and don't know anything. I will not stop until I get my $3000 that they owe my company.

Attached is the communication we had with Tammy and Zack. This is not the first time we have had…read moresubstantially late payments from Evolve but this will be the last. After numerous emails with their A/P Team and the broker we will never run for them again. They are currently $13,200 overdue with us. I would highly recommend not running for Zack Gressner or the team at Evolve. Here is the owners email address if you are experiencing the same issue. Carlton Dean cdean@evolvegl.com. Its a shame brokers treat driver and other companies this way. If you are looking for a good broker to run for or do business with check out Quick Ship Global. We pay carriers in 2-7 days with no quick pay fees. As a follow up on this review. Evolve has finally paid our invoices. Here was the process you will have to follow to get paid by them. First keep every record you have on your communications with them. Repeatedly ask them for payment. When they keep deferring you will have to hire a lawyer to file a claim against their surety bound. Nationwide insurance will tell you there are several claims against them for the same issue because they wait until someone threatens to sue them or file a claim on their surety bond before paying the claim. This will cost you about $2000- $3000 for attorney fees but you will finally get your money. This is a shame because we all work hard for our money. Dont allow a brokerage such as Evolve cause such a drain on your business. They should and will be out of business within the next 12 months should they continue their current practices.

This store has excellent employees. They are always cheerful and helpful. The store is clean and…read morewell organized. The equipment is always in good working order. Pleasant speedy experience.

No major hurdles to deal with at this location. Nice people, efficient, knowledgeable, and ready to…read morehelp!

I went in for a return & that was the nicest customer service ive ever had in a shipment facility…read more 5 stars!

Great place to do business! Professional owner and employees!…read moreCurteous and helpful! Outstanding customer service! Thank you! KPer

I'm glad we have a Yelp! so we can draw attention to our small businesses. I just got in my car…read morefrom conducting business here and was so pleased with everything I wanted to make sure I submitted this review before I got distracted. I've been here before but I think management may have changed since the last time I was here. Regardless, these folks are excellent. This UPS Store has all of the positive attributes you look for: centrally located, friendly, efficient, patient, helpful, and, surprisingly, quick. They were well staffed and, I'm happy to report, everyone both behind the counter as well as the customers were wearing face masks! I would love to write a longer review, but what more is there to say? Ooh! A couple of more things: This may not be the closest UPS Store to where you are but I would definitely recommend you consider them. I mentioned the location is great but forgot to point out there is plenty of parking. It is located right off a major road in Hilliard with traffic lights on two sides of the shopping center. (I know, that probably seems like a silly thing to mention, but it really makes getting in and out much easier and, if you are like some people that I know and love, you'll feel much more comfortable driving in and out at a light rather than having to time your exit across a few lanes.) Plus there are a lot of other great businesses around including a Kroger, Arby's, a sub shop, a Chinese restaurant, and, at the end, a motor vehicle and driver license bureau so can kill (more than!) two birds with one stone. :-)

I didn't feel welcome, dropping packages here. I was met with brusque service, it was not…read moreforthcoming and accommodating. Once the packages were submitted and accepted, things smoothed out. Compared to other locations, I would revisit the training curriculum here in regards to customer service.

Great and friendly service Short turnaround…read more All goods received intact Highly recommend

This is one of the friendliest UPS stores around the area. I actually go out of my way to go to…read morethis one. They greet you with kindness when you walk in and are very helpful. Every once in a while, I forget or don't have tape for a box and they are always willing to tape it up for me.

If I could give ZERO stars I would!…read more I am incredibly disappointed with UPS Store #2514. After my grandmother passed away, I was given a set of her antique pewter measures dating back to the mid-1800s. They were one of the very few family heirlooms I received, and because of their history, they are absolutely irreplaceable to me. My mother took them to UPS Store #2514 to ship to me. She told me the store was not busy, and James assured her he would carefully pack them in a 10×10×10 box and place a Fragile sticker on the package. The shipment was sent on July 27 along with a second package that I had packed myself. When both packages arrived on July 30, I immediately knew something was wrong. Instead of receiving the box my mother described, I received a large reused box with an Amazon shipping label and a "Cold-Shot" product label. Inside was a CST2 General Cold-Shot Pipe Freeze Kit--a product I have never seen before and certainly did not ship. There is no question that the shipping labels were switched. The tracking number on the receipt my mother received from UPS Store #2514 matches the shipping label on the box containing the pipe freeze kit. In other words, the tracking number that should have delivered my grandmother's heirlooms instead delivered someone else's Amazon return. My mother returned to the store the today and was told the manager would need to get involved because my package had gone somewhere else. Unfortunately, no one could tell us where. We were instructed to file a claim, but because we didn't know the monetary value of these mid-1800s heirlooms, the declared value was far below what they were actually worth. Even if UPS reimburses us, no amount of money can replace something that has been in my family for generations. If my package was sent to an Amazon returns facility, it will likely be discarded, recycled, or donated, and I will never see these items again. I am beyond devastated and beyond angry. A mistake like this has potentially cost me one of the only tangible connections I have left to my grandmother. To make matters worse, I am now in possession of someone else's Cold-Shot Pipe Freeze Kit, valued at approximately $573. I contacted Amazon in hopes of locating my grandmother's package or helping ensure the person who returned this item receives their refund, but they were unable to assist. Mistakes happen, but this was an entirely preventable error. If I made a mistake of this magnitude in my own profession, I would likely lose my job. I expect much greater care when entrusting UPS Store #2514 (or any UPS store for that matter) with an irreplaceable family heirloom. I sincerely hope UPS Store #2514 is able to locate my package and reunite me with these priceless pieces of my family's history. If they cannot, I expect them to take full responsibility for this egregious error and find a meaningful way to make this egregious error right, even though I know nothing can truly replace what has been lost. As of 08/13/2026, my grandmother's heirlooms are still missing.

The employees (perhaps owners) are always so nice when I drop off my packages. They greet me with a…read moresmile and work through customers in a tinely manner.

Beautiful Post Office! I love that they are open later than the the other Post Offices…read more Very nice and helpful USPS clerks.

Very friendly staff here. It's too bad my first experience here came off a little bit weird on them…read morebecause it was right when I moved to my home and I was very nervous that the post office lost my wall mount for my TV. Now thinking back to that, I think how silly that I was and I could have approached that situation a little differently back then. Today I learned how nice the post office staff here are and want to help you with your mail. I was just trying to mail out my wedding slideshow for my in-laws today and they were so helpful because I didn't know that the package I selected would have cost so much just to send to Cincinnati. Instead of choosing priority mail, the post office worker had me go with first class which end up costing less than the price priority was costing to send out the CD. I am so happy I came here today and can't wait for my in-laws to open up their package on Wednesday! I know they will be so happy to see our slideshow from my wedding. It will just brighten their day!:)

I used Sunset to ship internationally many fragile items to my other home in Athens, Greece and I…read moremust say that the professionalism and service I received was amazing. I was provided ahead of time with a very reasonable quote and there were never any additional hidden costs added. All of my items were packaged up so secure and in proper sized containers that I felt at ease that there would not be any surprises when the items arrived in Greece. The items arrived in a timely manner and I was even provided with a follow up call afterwards and asked about my experience. If you are going to be shipping internationally, I highly recommend that you call Sunset. You will not be disappointed.

Sunset did a great job with shipping my work equipment out to our new location in Canada. I was…read morevery impressed with their packing skills, staff was professional and highly trained. They ensured that all of my items were safe and secured, which was a huge plus. Everyone was assisting me in every way possible and making sure I was satisfied with the entire move, which I was! They also offered me reasonable rates for shipping by air and overseas, stayed within my budget which was great. I highly recommend working with them.

Extremely incompetent people working here. The service here was so bad and the people working here…read morehad nothing but attitude and incompetency. The simple task that should have taken 3 minutes ended up costing me 15 mins of my time. I would advice to go elsewhere or expect to deal with highschool dropouts that hate their life and work in an understaffed FedEx.

I love Fedex Office's latest option to print from Google Chrome. You just choose the printer as…read moreFedex Office, and then you get a code that's good for 24 hours. You drop by any store location, enter your code, and you're on your way. It's all self-service and easy peasy. Well, it's normally easy - until tonight. I walked into the store and headed straight for the kiosk. It kept giving me an error message and told me to see a team member. When I approached the lady working, she seemed completely disinterested in helping me. When I explained the situation, she continued to ask me unnecessary questions - I actually don't think she understood how the printing worked. But instead of saying that, she honestly just acted like a B. At one point - I shit you not - she told me (almost yelling at me) to stay behind the counter. What did she thinkin was going to do? Way to treat me like a terrorist, lady. But then all of a sudden, her tone changed. It was around the same time when she discovered my account was in Yelp's name. Maybe it was a coincidence, but the same lady who was awful a few minutes later - suddenly became sweet as pie. So I don't know... this whole experience was strange. But in the end, though, I got what I needed.