Very helpful and efficient. Did not charge me for printing label. Jason Statham lookalike working…read morethere.

I would give this place 1 star BUT on the occasion I need to ship something, it's usually handled…read morewith care versus the post office. This review is because of a recent visit I had to return 2 small items to AMAZON. There were two guys working at the time, one older and one younger. The taller older guy started to complain about Amazon returns has the younger guy was scanning some Amazon returns that a lady in front of me brought in. Way to make people feel uncomfortable! By the time she left, it was my turn. The younger guy helped me and the older guy continued to complain stating "We had 1 paying customer all day!" (they opened at 10am today since it's Sunday, I got there slightly before 11am) I'm guessing the paying customer was the lady next to me who was actually shipping something. I said "Well hopefully Amazon pays you guys" and he said "No, they don't" which I HIGHLY doubt they don't pay some sort of fee to UPS and the other stores that they have processing returns... If you've been open for an hour and you had ONE customer shipping something, then basically you wouldn't be doing much if there were no Amazon returns. Sorry for making you work at work. I'll give him 1 point since he did throw "no offense to you and your returns..." in with his complaints but still, the whole thing was awkward. On my way out, I stated that "I will take my returns elsewhere from here on out" (which kind of sucks because they are the closest place to me that takes Amazon returns). He was probably not happy because he said "We didn't do anything to hurt you"(I was basically out the door at that point) True, nothing was done to hurt me. Still, No thanks! ‍

I frequent this UPS store and always receive excellent service. I recently had a difficult package…read moreto processes and Gene's help was nothing short of 100%. I recommend the UPS at 175 S. Sandusky St. in Delaware, OH to all that ask my opinion. All store employees are efficient, knowledgeable and courteous. I hope UPS headquarters realizes and appreciates the hard work of the entire staff.

Bottom Line: This is one of those places that you have to go to for specific needs…read more That being said - THIS UPS ALWAYS has THE most Courteous and Efficient Staff I have ever encountered. Consistently! Yes I go here often for my Amazon returns but I've also come for copies and other mailing needs. They are always so responsive, quick, efficient and it's a pleasure to do business with them. There is almost always a steady traffic of customers - but again - because they are so quick and efficient you never have to wait long. Bottom Line: I will go out of my way to go to this UPS store ANY time I have those specific needs.

I have beem a customer there for 20 years and have always been treated with respect and have…read morereceived excellent service. Great family run business.

Amanda, the manager, is the absolute worst. She is extremely rude, has horrible customer service,…read moreand does not train her employees. She came at me with attitude instead of acting like a civil person and explaining the situation with any sort of grace. Worst of all, she revealed the contents of a package I was supposed to pick up to any employee or customer that was in the vicinity. I was told I was able to pick up the package even if my name did not match the shipping label. An employee literally wrote my name on the box saying I would be picking up the package with permission from the owner (who is my fiance). Our addresses did not match because we literally just moved and my fiance explained that over the phone when she initially called in. After the fact, Amanda refused to talk to her on the phone about the situation, and instead she directed my fiance to a 1 (800) number. If you have to deal with Amanda at this location, good luck.

I went in for a return & that was the nicest customer service ive ever had in a shipment facility…read more 5 stars!

Great place to do business! Professional owner and employees!…read moreCurteous and helpful! Outstanding customer service! Thank you! KPer

The UPS store does a bit of everything. Personally, I've used it for packaging, shipping, copying,…read morelaminating and to buy incidental office supplies. The staff is always very helpful and friendly.

Super disappointing experience. Visited last Monday and was intrigued to find the line out the…read moredoor then I remembered the store further south on route 3 had closed. Makes sense. Curious what's in store for the holidays... Staff was jumping and the line moved quickly which was impressive. Where it all tanked was the UPS associate who helped me. No welcome no greeting. I placed my package to ship on the counter and she irritatingly raised her voice and said,"What! What are you here for to return an Amazon package??" I'm at a UPS store and while I can understand and appreciate you can ship Amazon packages when returning from them, I was disappointed to hear her push out an alternative brand other than her own. Yikes. I gently explained I was shipping a package. She was super frazzled. Not friendly. Not really helpful. I gave her the address of my father-in-law and to her credit, the system was populating an alternative city name with the right zip. She was smart enough to get some support from another peer and then explained this was her second week on the job. We've all been there I get it, however, the intangible experience in any environment is key. Fortunately, he did get his package and loved his Medallion golf shirt. I am unhappy with this experience and have voluntarily shared with other locals to hit up Polaris or New Albany. The next day I had another package and visited one of these other stores. Complete opposite experience from start to finish. I hope with each passing day her experience servicing others improves and she builds confidence for herself. No fun being the new kid on the block including being that paying customer that feels her pain.

What a great place…read more.. There folks are awesome - their store is new so it is well laided out and clean. They were super friendly, very helpful, and all around good people. I have returned Amazon stuff here, shipped packages, had copies made, had copies enlarged, had stuff laminated and gotten sound advise on printing products. Everything they have done for me, i feel is a value - their copies are really inexpensive. They are just awesome when it comes to ups stores.

All of the employees are friendly and helpful. Even if they are busy, the wait is short. The store…read moreis clean and organized. I highly recommend this location.

If I could give ZERO stars I would!…read more I am incredibly disappointed with UPS Store #2514. After my grandmother passed away, I was given a set of her antique pewter measures dating back to the mid-1800s. They were one of the very few family heirlooms I received, and because of their history, they are absolutely irreplaceable to me. My mother took them to UPS Store #2514 to ship to me. She told me the store was not busy, and James assured her he would carefully pack them in a 10×10×10 box and place a Fragile sticker on the package. The shipment was sent on July 27 along with a second package that I had packed myself. When both packages arrived on July 30, I immediately knew something was wrong. Instead of receiving the box my mother described, I received a large reused box with an Amazon shipping label and a "Cold-Shot" product label. Inside was a CST2 General Cold-Shot Pipe Freeze Kit--a product I have never seen before and certainly did not ship. There is no question that the shipping labels were switched. The tracking number on the receipt my mother received from UPS Store #2514 matches the shipping label on the box containing the pipe freeze kit. In other words, the tracking number that should have delivered my grandmother's heirlooms instead delivered someone else's Amazon return. My mother returned to the store the today and was told the manager would need to get involved because my package had gone somewhere else. Unfortunately, no one could tell us where. We were instructed to file a claim, but because we didn't know the monetary value of these mid-1800s heirlooms, the declared value was far below what they were actually worth. Even if UPS reimburses us, no amount of money can replace something that has been in my family for generations. If my package was sent to an Amazon returns facility, it will likely be discarded, recycled, or donated, and I will never see these items again. I am beyond devastated and beyond angry. A mistake like this has potentially cost me one of the only tangible connections I have left to my grandmother. To make matters worse, I am now in possession of someone else's Cold-Shot Pipe Freeze Kit, valued at approximately $573. I contacted Amazon in hopes of locating my grandmother's package or helping ensure the person who returned this item receives their refund, but they were unable to assist. Mistakes happen, but this was an entirely preventable error. If I made a mistake of this magnitude in my own profession, I would likely lose my job. I expect much greater care when entrusting UPS Store #2514 (or any UPS store for that matter) with an irreplaceable family heirloom. I sincerely hope UPS Store #2514 is able to locate my package and reunite me with these priceless pieces of my family's history. If they cannot, I expect them to take full responsibility for this egregious error and find a meaningful way to make this egregious error right, even though I know nothing can truly replace what has been lost. As of 08/13/2026, my grandmother's heirlooms are still missing.

The employees (perhaps owners) are always so nice when I drop off my packages. They greet me with a…read moresmile and work through customers in a tinely manner.

Sent a package two weeks ago. The employee kept asking me what was in my package. Today I received…read morea package from where my package was sent stating that my item in the original package wasn't in the original package. I believe it is a fault of the UPS store because your employee kept asking what was in the package

Quick fast friendly. Will give suggestions on how to ship and save. Will remember you and the…read moreplace is clean

So, they are running out of their own packing supplies here, so you'll definitely want to get your…read moreown before shipping anything.

I dropped off my son's Nintendo switch. Nintendo gave me instructions on how to package it. I…read moreshared the info with the employee. I thought we'd package it together but he said he'd do it later. I paid, got my receipts and left. Then I got an email and call from Nintendo and they said an empty package arrived to them. Nintendo is investigating for theft. So either the employee stole my son's switch or they packaged it up and it was stolen in route to Nintendo. Luckily Nintendo is going to replace the switch and I'm filling a claim with ups and reporting the store. My son is attached to his stuff. And even though he's getting a new one, he's upset because he just wants his stuff. I really really don't like thieves. I'm not accusing this store but it didn't feel right not seeing my sons switch packaged up. I should have demanded to see them package it because now I have no idea if it was ever in the box. At least if I saw them package it up I'd know it wasnt someone at the store who stole it. Nintendo told me they received a perfectly packaged unopened box with nothing in it but padding. Overall we got a bad deal from this store and I'll never go back accept to file my claim. If I could give no stars then I would. We are so disappointed. I took my son with me to use the whole experience as a teachable moment and the only teachable moment I have now is that people steal and you have to protect yourself.

I'm from the cities, time is money to me. What I hated the…read moremost is people wasting my time I went inside and tried to print 1 page. . I know right. So I saw a sign that says "Self Service", okay, cool You gotta download the app, log in, crate password, user name blah blah blah like I'm freaking getting ready to do a heart surgery, I only one to print 1 page!!! After all that, still not connect. I went to the front desk, because it says gonna be $5, and I still unable to connect One lady told me. Oh...is not $5, they just authorize $5, and once you print out how many page, it will return back to you, and only charge you for whatever amount you printed. So I went back and still unable to connect, I went back again, now another lady told me, oh you have to email it in, and they will send you a code to connect. I'm like Man...you can't tell me in the first place? Why you wasting my time like that? They should have a big ass sign says, email here, they will send you a code and you be able to connect! I mean these people are not helpful, when it says self service, you on your own

I had to send a phone back to Verizon and was given a shipping label by Verizon at their store…read more This was the closet FedEx so in I went. I went to the counter closest to the door, not knowing if there was a clerk coming or not. The guy in the back was staring at me, so I finally said Hi. He said do you need help? I said Yes. He then said I'm back here. Unfortunately Anthony needs training in customer service. A better way to greet me would have been "I can help you back here, Ma'am." To further frustrate my experience, I had to purchase a shipping box for my phone to be sent. I'll take that up with Verizon.