I use this UPS location all the time. Even when I've brought in 25 or 30 packages. They are…read morepatient, kind, and are willing to scan in everything that I have pre-labeled. Was actually kind of surprised by some of the reviews that I read.

This UPS Store #3728 at Polaris mislabeled my return, costing me my refund. Staff admitted the…read moreemployee rushes tasks when I initially reported. After several reach outs and effort on my end to resolve, I got a call from the manager who refused to give his name and blamed me for the issue. He offered no insight into what they had done to investigate, and eventually told me not to come back to the store. Extremely unprofessional service and no accountability for their mistake.

I have beem a customer there for 20 years and have always been treated with respect and have…read morereceived excellent service. Great family run business.

Amanda, the manager, is the absolute worst. She is extremely rude, has horrible customer service,…read moreand does not train her employees. She came at me with attitude instead of acting like a civil person and explaining the situation with any sort of grace. Worst of all, she revealed the contents of a package I was supposed to pick up to any employee or customer that was in the vicinity. I was told I was able to pick up the package even if my name did not match the shipping label. An employee literally wrote my name on the box saying I would be picking up the package with permission from the owner (who is my fiance). Our addresses did not match because we literally just moved and my fiance explained that over the phone when she initially called in. After the fact, Amanda refused to talk to her on the phone about the situation, and instead she directed my fiance to a 1 (800) number. If you have to deal with Amanda at this location, good luck.

I went in for a return & that was the nicest customer service ive ever had in a shipment facility…read more 5 stars!

Great place to do business! Professional owner and employees!…read moreCurteous and helpful! Outstanding customer service! Thank you! KPer

The UPS store does a bit of everything. Personally, I've used it for packaging, shipping, copying,…read morelaminating and to buy incidental office supplies. The staff is always very helpful and friendly.

Super disappointing experience. Visited last Monday and was intrigued to find the line out the…read moredoor then I remembered the store further south on route 3 had closed. Makes sense. Curious what's in store for the holidays... Staff was jumping and the line moved quickly which was impressive. Where it all tanked was the UPS associate who helped me. No welcome no greeting. I placed my package to ship on the counter and she irritatingly raised her voice and said,"What! What are you here for to return an Amazon package??" I'm at a UPS store and while I can understand and appreciate you can ship Amazon packages when returning from them, I was disappointed to hear her push out an alternative brand other than her own. Yikes. I gently explained I was shipping a package. She was super frazzled. Not friendly. Not really helpful. I gave her the address of my father-in-law and to her credit, the system was populating an alternative city name with the right zip. She was smart enough to get some support from another peer and then explained this was her second week on the job. We've all been there I get it, however, the intangible experience in any environment is key. Fortunately, he did get his package and loved his Medallion golf shirt. I am unhappy with this experience and have voluntarily shared with other locals to hit up Polaris or New Albany. The next day I had another package and visited one of these other stores. Complete opposite experience from start to finish. I hope with each passing day her experience servicing others improves and she builds confidence for herself. No fun being the new kid on the block including being that paying customer that feels her pain.

I think this store may be under new ownership. The last few times I have been in, they really have…read moretheir act together. I have never had to wait in a long line and they are very efficient. I have just used the shipping and Amazon returns services, but they also offer PO boxes, mailing supplies, and printing services.

Service friendly. Good value for service. Service is fast . ..........................read more

I came here to get a paper notarized, and the service was quick, affordable, and friendly. Highly…read morerecommend! I also noticed that they offer expedited passports, which is good to know for the future.

We Ship It is legit!! They double bubble wrapped every item and double boxed my Mother's antique…read moredishes and shipped across the United States. It arrived on time, nothing broken, and at a responsible price. Highly recommend.

The employees (perhaps owners) are always so nice when I drop off my packages. They greet me with a…read moresmile and work through customers in a tinely manner.

Needed to drop off a package so found the closest UPS Store while I was out running errands…read more Understaffed but a convenient location off Sawmill Road. Service was friendly and when it was my turned I handed my boxed item, pre-paid return label was scanned, and receipt was printed. Would recommend and was a nice store/location inside and out.

I frequent this UPS store and always receive excellent service. I recently had a difficult package…read moreto processes and Gene's help was nothing short of 100%. I recommend the UPS at 175 S. Sandusky St. in Delaware, OH to all that ask my opinion. All store employees are efficient, knowledgeable and courteous. I hope UPS headquarters realizes and appreciates the hard work of the entire staff.

Bottom Line: This is one of those places that you have to go to for specific needs…read more That being said - THIS UPS ALWAYS has THE most Courteous and Efficient Staff I have ever encountered. Consistently! Yes I go here often for my Amazon returns but I've also come for copies and other mailing needs. They are always so responsive, quick, efficient and it's a pleasure to do business with them. There is almost always a steady traffic of customers - but again - because they are so quick and efficient you never have to wait long. Bottom Line: I will go out of my way to go to this UPS store ANY time I have those specific needs.