It makes me sick that people think it's ok to give these guys bad reviews during a pandemic. I…read morehave used them for years, they are always friendly and they go out of the way to help there customers. The lines have been long yes. Guess what it's a tiny store in a neighborhood where people ship absurd amounts of things. Thank you Daniel and the team for putting up with all of this and still staying friendly!!!

Tuesday, June 16, 2026, at approximately 2:10 p.m., I visited this UPS Store to have passport…read morephotos taken. I was actually feeling good that day because I had taken the time to do my hair and makeup, which is not easy for me given that I am currently undergoing physical therapy and treatment for nerve damage and other medical issues. When it was my turn, the manager, Beatriz, turned her back and asked the employees behind her, "Who wants to take a passport photo?" It immediately felt as though she was not interested in assisting me. A young employee wearing glasses, who appeared to be fairly new, ended up helping me. The first photo looked acceptable on the screen, although I was not completely happy with it. I was feeling somewhat shy with so many people around, so I did not initially voice my concerns. However, once the photo was printed, I realized I could not imagine using it as my passport photo. I politely asked, "Can we take it again?" The employee agreed and proceeded to take additional photos. I believe employees who provide this service should be patient and understanding. People come in carrying burdens and struggles that may not be visible to others. After selecting another photo, I asked if it could be printed so I could see how it looked. Printed photos often appear different from what is displayed on the screen. At that point, the employee walked behind the counter to the printer area. I overheard Manager Beatriz tell her, "If she doesn't like this one, you need to tell her we can't print it again because if she doesn't like it, we'll have to keep printing it again and again." She made this comment while holding my photo and speaking to the young employee. The employee then came over to me and said that if they printed the next photo and I did not like it, they would not be able to print another one. I responded that this was fine, but that I was not willing to pay for something I was unhappy with. The only way to properly evaluate the passport photo was to see the printed version. When the employee attempted to print the photo again, she brought me the wrong image. I had made it very clear which photo I had selected. I calmly and politely tried to explain the mistake while she was standing next to me. Instead of listening, she suddenly and loudly yelled directly in front of my face, "I don't have time to waste." I was shocked. My entire demeanor changed because I could not believe what I had just heard. Why was it considered acceptable to speak to a customer in such a disrespectful manner? I mention my disability because the employees had no idea what it took for me to make it into the store that day and even stand for a photo. At one point, I overheard Manager Beatriz speaking about me in the back of the store with a tall dirty-blonde employee and another employee with black hair. While standing together in a group, she stated in Spanish, "No sé, es que la veo y me entra algo por dentro." I sincerely hope the store's security cameras have audio because God is my witness to everything that occurred. In fact, while I was waiting, I smiled at Beatriz because she appeared stressed, and I was simply trying to be kind. I understand what it means to work with the public. I have worked in healthcare and customer service, and I know that professionalism, patience, and respect are essential. Unfortunately, Beatriz and the other employee did not demonstrate those qualities. As a manager, Beatriz also refused to provide me with the name of the employee who yelled at me. From the moment I entered the store, I was polite, respectful, and professional. I left feeling upset, with my heart racing and my hands shaking. The incident was extremely triggering for me given my medical condition and nerve damage. I believe Store Owner Luis Dominguez should seriously reconsider who is managing this location. Customers deserve to be welcomed and treated with kindness, professionalism, and respect. Extremely disappointed with the service I received. To make matters worse, I was not even satisfied with the final passport photo, yet I still paid for it. I refuse to remain silent because this behavior was completely uncalled for and unacceptable. The incident has taken an emotional toll on me, and I hope it serves as a learning opportunity for those who witnessed it. To this day, I still cannot believe that an employee yelled at me simply for trying to ensure I received a passport photo I was comfortable paying for. This was a deeply disappointing and unprofessional experience.

I just got off the phone with a supplier to arrange yet another re-shipment of a "lost" UPS…read morepackage. Packages going through the Hialeah UPS sorting center constantly disappear. UPS doesn't seem to care at all, no matter how many complaints are being filed. I have to side with numerous other reviewers who assume that at this facility organized theft is the standard. It is very sad that UPS management chose to ignore this issue so far.

One of the things myself and many others have come to rely on "these times" is online ordering and…read moredelivery services such as UPS. My current experience cements that UPS is definitely the worst of them! I ordered a new iPhone, and for whatever reason my carrier delivered through this company. Sidetracking for sake of comparison, I ordered the new Apple Watch directly from Apple. They shipped thru UPS competition. My watch came on the promised date and time, well packaged and I'm already using said watch. Now, with regard to my erstwhile new phone. Even though my delivery clearly states that delivery is to a business address, UPS gives themselves a delivery window to 9pm. At that time, I'm typically at the gym and my office lobby is closed. The only thing this place has going for it is that it has a historical marker for where Amelia Earhart took off for on her fateful flight. Sadly, it appears my phone order is in a similar limbo. Tracking the package on the ups app, it showed "Out for Delivery " yet another line item on the screen shows that it was at the UPS customer center. I don't remember what combination I pressed in their extremely customer unfriendly Voice response system because it in ear impossible to speak directly to an agent, but said agent said the package was at the Hialeah location. Off I drive to this facility and it's extremely austere waiting room only to find that my package was..NOT THERE. I try calling the 800 number again but alas no luck this time in speaking with a person. As of this moment, the app shows my order as "Information Unavailable ". Hence the 1 star review. Most people are tech savvy enough that we would use apps for a majority of dealings with a business. In my case, I only call when it's something significant. Therefore, make it easier to directly talk to an agent!

They are very professional and reliable when it comes to shipping and handling your goods. Highly…read morerecommend!

Beware of this company... week after week they have been lying about my goods. There has been two…read moremonths since the package was sent, a total of 120 pounds, and every week they have a new lie about it... it seems I lost my money time and energy with this company.

Ups cargo it's the worst company All the time we bring…read morecargo for South America and it's the biggest mess on the Miami's airport Do you want the nightmares experience use UPS

I waited 2 weeks for my cargo to reach Miami. The air cargo was in the USA for 2 weeks. During this…read moretime no one in the company could tell me where my cargo was. I was on the phone for maybe five hours in 2 weeks and on hold for majority of the time. I will never use the service again and I highly recommend you avoid it too.

Quick with service and super friendly. They always give me…read morea receipt even is it's a usps package and I love that

I just leave a package at this store April 20 and the package was lost I contacted fedex's…read morecompany about this and open a claim and they said that the package never get to them so this look like is the guy working there stolen the item never seen something lime this before I really don't recommend this place

Maria and her husband are top notch business owners. They…read moretreat you like you're family. it was Wonderful to do business with them today. They are very fair in their prices and parking is easy as it is right behind the back door. Great hidden gem of a mom and pop, Pak and Ship store.

I hired Pakmail Miami to pick-up, pack and ship to me, fully insured, my auction purchases which…read moreconsisted of multiple breakable items. Despite my request for a receipt I never received one. Almost half the items arrived broken and I IMMEDIATELY contacted Maria and Ricardo the owners, and was assured by them that UPS would be in touch with me. They never claimed at the time I contacted them that I had not requested full coverage. I regularly purchase items at auction and always purchase full coverage for my cost of the items. Many, many weeks went by without a word from UPS or Pakmail Miami and I contacted Maria and Ricardo again to inform that no one from UPS had contacted me (entirely on my own initiative I had sent a complete photographic record of the damages) They emailed me claiming FOR THE VERY FIRST TIME that I had only been covered by insurance for the minimum amount of $100, claiming falsely that I had wanted to save money on insurance and also that too much time had passed and UPS would not consider any claim. ***I NEVER RECEIVED ANY COMPENSATION THAT I WAS ENTITLED TO AS A RESULT OF WHAT I CONSIDER BLANTANT NEGLIGENCE ON THE PART OF PAKMAIL MIAMI. ***IT IS ALSO MY OPINION, if that isn't clear, THAT THE OWNERS OF PAKMAIL MIAMI ARE UNTRUSTWORTHY! ***All supporting emails are available for review.