Very disappointed in FedEx. Help in the store was fine. Paid for Saturday delivery by 5:00 p.m. Left the store and drove 10 minutes to home. As I pulled into my driveway I received a text and email apologizing that the package would not be delivered until Monday at 5:00 p.m. But they didn't text or email me even though I provided my phone number for the shipment. They text and emailed the recipient. Also, no mention of crediting my account for the difference. It was considerably less money to have it there by Monday. Pretty lame. read more

05/30/23- 1150 Store has plenty of parking spaces. There was no line, Customer Rep took care of me right away. read more

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Went in to have documents shredded, but main employee was busy with another customer so I lined up behind him (meanwhile the manager saw me but didn't say anything). Another person came in, stood behind me and manager came over to ask if he needed help without acknowledging me whatsoever. Very unprofessional staff. read more

Good service and ease of shipping at this location. I've gotten good packing advice here from staff on how to properly pad things that I'm shipping so they arrive safely. They also sell shipping supplies and boxes at a reasonable cost. read more

Jen is absolutely terrible at her job. She is frustrated, angry, and hostile. She caused everyone who walked in to leave unhappy. She provided nothing but poor customer service and a poor attitude the entire time. She didn't provide any solutions to what I needed just told me to go elsewhere basically. read more

FedEx Office Print & Ship Center - JEN the rude associate here - Shipping Centers Near Me - McKinney, Texas

First off, if I can see your nostrils, you're not wearing your mask properly. It's infuriating that the staff here is completely incompetent in following basic COVID measures. Beyond that, they also lack customer service skills. No "hello," no "welcome to FedEx," just a handful of workers clustered together, talking about who cares, and staring at you when you enter the store until they look at each other to determine who's the unlucky 1 who has to deal with you. read more

Rick, the store manager, was very helpful, and very kind. I had to package some items that I needed to drop off for USPS, and he even gave me some pointers for a different packaging store that ships for USPS without having to wait in line at the post office. He has a great attitude and didn't make me feel like a bother! Will go back to this location to be served by Rick, even though it's out of my way. read more

Love this store and their products! Rick and his team go above and beyond to help and exceed my expectations. The quality is fabulous. They call each time my order is ready and I love that. They help me run an efficient business and home. read more

Went In to this location this morning and despite no one greeting me my visit was pleasant once it was finally my turn. They were incredibly helpful In getting the cheapest rate for next day package and ended up saving me fifty dollars by their suggestions. read more

First of all I would like to give credit where credit is due. That is to the staff that keep this location always running like a well oiled machine. So I would like to personally say thank you to Mary, Blake, Rick, Jenn & Kim. I stop by here 5-8 times a week for drop off packages for my online business and they always are friendly, helpful and willing to go out of their way to help me. They always handle my packages with care and are very diligent to always double check to ensure the packages are going to where they need to and are labeled correctly. This team here makes my day so much better knowing when I come in my clients packages are being handled and shipped by the best. They all have amazing patience, I've witnessed first hand how to handle clients w grace and care even when I've seen them be treated rudely. So from my small business to y'all at this location and fed ex. Thank you for all your hard work and amazing customer service. Fed ex and this location have a client for life. read more

FedEx Office Print & Ship Center - Shipping Centers Near Me - McKinney, Texas

Ordered print signs and over nighted a package. They helped with everything and it was quick.

Seriously do not EVER use this location for printing services. Wednesday I brought birth announcements to be printed and cut (because what mom of newborns has time to cut?) and today is Sunday and I finally picked up my jump drive from them because they never got around to making my birth announcements. I was going to pay $120 for 60 announcements. For that price, I expect prompt service and open communication. Wednesday I was told they wouldn't be ready because "they were designed crooked in Photoshop and needed to be fixed" (didn't even know that was possible). Thursday and Friday they were not printed because their system was down; I only know this because I called multiple times to check on my order. No one ever called me. Saturday I called and was informed that the system was back up but they were not printed and they'd print them that evening. Sunday (today) I was informed that they were printed but would not be cut until tomorrow. I told them to forget it and give my jump drive back. I've never received worse customer service IN MY LIFE. read more

This location has Great customer service!!! I had a small issue that was resolved on the spot. The manager (I think he was the manager) gladly stepped in to assist with my issue.... I will definitely give this location my business! read more

Terrible customer service! I went in there one night 40 mins before they were closing there was one person being helped and just me waiting needing a few business cards cut, the guy working behind the counter said he probably wouldn't have time to cut them before closing, so irritated I left and said I'd come back tomorrow. I return the next day there is nobody in line, the same guy takes about 3 minutes just to respond to my presence and then asks me if he could finish up a print before getting to them, assuming It would only be a couple mins I said sure to my mistake 10 minutes later Im still standing there waiting with another guy also waiting that the employee has not even acknowledged. I finally said this is taking way too long I'm gonna go somewhere else and left. What a waste of time, I'll never go back here. read more

I went to Fedex this mornng to have a huge big box shipped out. one of the employees name Jen that work there had told me I can mail it out a certain way and then changed her mind and said it had to be shipped out another way. By then she had me so confuse. She got very rude and had a awful disposition about herself. Then I was told that my big box had to had to be repackage right in order to be shipped out. There was another employee that was working there name Doug stepped up and offered me equipment that I needed. He was very helpful and courteous to my needs. On the other hand other lady employee that worked there did not apologized and say thank you or goodbye. That is what "I call BAD customer service" read more

I don't really ship much from here, so I am reviewing the place more from the standpoint of the printing etc. The staff do try hard at this location and are not rude in anyway ( as I have experienced at other locations), but are still understaffed, which means if you can't do something yourself or if you have trouble with their machines, you will be there for a while. As with all locations, if you need to do anything on a computer they charge you ridiculous prices for a few minutes of on-line time. I wish FedEx/ Kinkos would come up with a better system. read more

I came in to ship a package and all the employees where in the back. So I proceeded to walk to the back of the store where everyone one was working. There was one person in the store. Then the bald man with glasses rudely told me that if I was shipping a package I needed to go up to the front. He said he would be with me in one second. I don't see why he felt that I had to go to the front to be helped. All the computers are multipurpose. His tone of voice was condescending also! read more

This place is a joke. I get a stick on the door saying that they tried to deliver but no one was home and to pick up at this location. Go to the location and then I'm told that I have to have the door tag to pick up my package.....which by the way is NOT said on the tag. I go back home, get the tag and go back to the FedEx store. Oh, did I mention it's 39 degrees outside and I'm having to take my 15 month old daughter with me. So, I go back to the store get the package which had fragile stickers on it....and low and behold, the box is crushed like someone was living their dream as a NFL kicker. Open the box and all the contents are crushed. Now I have to call the customer support number to put a claim in because this store SUCKS! UPS has all my business now! read more

Every time I come here it seems like Cari is at work. She's always super sweet and helpful. Knowledgeable about small tweaks that can make a big difference in print jobs. read more

Terrible customer service. One person working during lunch and don't care about other people having to wait in line. FedEx corporate should shut this office down read more

I wished I could give this store zero star because one of the white guy who worked yesterday was not being nice to us! he said, "if you don't have a return labels there's nothing I can do because you didn't pay us but the company did!" If I didn't pay the company, how is the company pay for you all?" There was a skinny white guy with a Mexican girl worked yesterday, that's him! Looks like he discriminated us yesterday and was so disrespectful! Actually both of them aren't that friendly! read more

The employees here are competent however the management is sincerely inept. Every time I come here there is a huge line and only one employee to help. Go somewhere else if you don't want to wait 40 minutes for a service. read more

I stood at the register for a bit waiting to be helped. The two employees that were working never acknowledged me. They kept talking to themselves. Horrible customer service, if you can call what that was. I walked out. Went to another location and there was another customer there who had gotten screwed from this location. Avoid this place read more