I needed some important documents printed. Upon arrival each associate was busy with customers. No problem whatsoever. In the process of printing, the printer wouldn't print due to me running out of time. Lol... Plus, the paper size was incorrect. After getting assistance from Abudoul, everything went great. He was very professional, nice and extremely helpful. The store was clean, spacious and very bright with lightning. I like the atmosphere and the ability to move at my own pace and not feeling rushed. Again, Abdul, thank you so much for your help. read more

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This locations service leaves a lot to be desired. Several issues with trying to even get someone on the phone to help, on holds, transferred around, then lost orders. When I went to pickup my order, after I was assured my print order would be handled And confirmation sent that it was completed. I arrive and was told there was no order, after showing my confirmation receipt I was told "sorry we didn't get it". You can self service for part and the rest you can pickup next business day. Arrived 3-4 minutes before they close and they are already locked up. I get it, it's Close to closing but think that customer service should matter A Little more here. read more

This is a cool spot when you are in need of a printing, packaging, and shipping products and/or services. I have gone in several times to purchase products and take care of some office needs. The prices can be a bit much depending on what you are doing. However, you pay for convenience right?! It is located in the heart of midtown, so there may be a bit of traffic depending on the time of day. The staff that I have worked with so far on a few of my visits have been extremely helpful and willing to assist. read more

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I'm FedUp!!! Why don't FedEx drivers knock on our doors or ring our doorbells when they deliver packages? Today, AGAIN, the FedEx driver, uncaring and disrespectful, threw a package onto our front porch, which package is now in plain view from anybody on the sidewalk or in the street inviting its theft, and this FedEx driver AGAIN FAILED to knock on our door or ring our doorbell. Luckily for me I was close enough that I heard the package as it landed onto our front porch. Clearly, "I'm from a corporation and I'm here to help," means help the corporation NOT we the corporation's customers. FedEx talks too much about its rights and not enough about its duties. There is nothing Christian about FedEx. "Let each of you look not only to his own interests, but also to the interests of others." Philippians 2:4. The impression that FedEx is greedy and uncaring has been cemented: FedEx is again proving that a certain kind of business practices is ill-suited for--and even obsolete during--the Covid-19 era when everyone has become even more dependent upon dependable package delivery. read more

On 1/25/24...no ice bc it had rained for the past 3 days and washed away all the ice n snow. We went to the Germantown n Kirby store on 1/25/24, Thursday, to ship a pkg to a family member in Houston, Tx to arrive on 1/27/24, Saturday. All the information was taken and checked for accuracy. It was accurate. Well to our shock today the package arrived at our home instead of in Houston on Saturday as promised. My husband went to Union Ave Store to get it corrected. Much to our dismay they don't correct errors they caused at their store. We have the receipt with the family member listed properly as the receipent in Houston yet it arrived at my house here in Memphis. He was told to call claims from a customer service agent wherever claims is to fight with them for a refund n pay another $26 in the meantime to get the order out. It is outrageous that this could not be handled at the store since it clear it's their screw up. I used to hold FedEx in high esteem re their reliability and fast customer care. We were told it will take at least a month of fighting to get the refund n to keep calling to check on it...really. I should have just gone to UPS store. Next time I will!!!! Oh and the clerk said it was most likely the ice storm that caused the confusion.... NOT! It was all rained away over 3 days prior to arriving at the store to ship out!!! Pathetic!!! read more

On 12/21/2021, I shipped a package at a local fed ex office in Austin, TX. This was a Tuesday. I paid for 2 day shipping and was promised the package would arrive by Friday 12/24, Christmas Eve. I paid $598.14 just for delivery and another $17.43 for the box. With tax and everything included it came to $617.06. I still have the receipt. They attempted to deliver around noon to my mother's home on 12/24/2021. There was a door tag left saying there would be a second attempt later that same day. My mom stayed at home and waited for 8 hours on Christmas Eve for the second attempt. When she finally realized the package wouldn't be delivered the second attempt, she called the local FedEx store. The employee she spoke to there said the delivery driver went home EARLY and the second attempt wouldn't be made. At that time, she didn't have enough time before the store closed to go pick the package up since the store would be closing soon. The package wasn't delivered until after Christmas. So because of FedEx's negligence, her Christmas Eve was completely ruined from waiting around all day and our long distance Christmas was also ruined because the presents that I spent hundreds of dollars on wouldn't arrive until days after Christmas. I've filed a refund request and was denied right away with an unclear and very inaccurate reason why I was denied. They didn't state that the "money back guarantee" was suspended at all at that time. I have made numerous phone calls and was told I can't even file a complaint, so basically they just don't care about their customers. I have sent multiple emails, spent probably hours and hours on the phone with numerous customer service agents to no avail. I have and will continue to leave bad reviews on every platform possible. I have made numerous attempts to contact FedEx to fix this issue and no one has helped or even cares. WORST CUSTOMER SERVICE EVER! I paid ALOT of money for that package to arrive on Christmas Eve and it was not delivered then. They are taking advantage of people by jacking up their prices for the holidays and not being able to deliver on their promises. How convenient that they suspended the money back guarantee until mid January so they don't even have to see or hear our complaints and pay for their utter negligence. read more

Always dependable when you need a quick copy. Wasn't overrun with other customers so was in/out in less than 2:00.

This location is and its employees are very rude except for one young employee. I was trying to type and print a very short 11 sentence piece to my child's project and the pc cut off on me. Keep on mind this was 30 - 45 minutes before they closed. I had to get a refund. This took maybe 5-6 minutes. This was not the issue. I stated to the young employee that was assisting me that I knew they were about to close and asked if it would be alright if I retyped and printed the information. He stated that it should not be an issue. So, I started typing. This is when the issue started. As I typed 3 employees, one of which I assume was the manager, within 2 minutes loudly told me that they were about to close. They were very rude and argumentative. The manager did state they would give me a second, but the way it was done was far from good customer service. And that minute was very short the last employee came and said what the previous two did as I noted very rudely. As I was being berated I explained what I was doing and that I was almost done. I told them that I was sorry for the inconvenience, I knew they wanted to go home and again that I was almost done. Literally on sentence 9. The last employee yelled that they were setting the alarm and told me the police would be called as I finished. I printed out the work and left. This location and all of the employees except the one young person was very horrible and should be fired, but I am sure they will come up with a bullshit reason why they behaved the piss poor way they did and retain their job. Keep in mind, I have over 10 years of customer service experience and retained a management position. I understand the stresses of the job, but the way they went about it was bad and I would CLEAN HOUSE if I was the owner of that location. But I will tell anyone that will listen. This happened the night of 02/28. read more

To say I was having a bad day is understating how I felt when I entered the Union location. Julie greeted me enthusiastically with a beautiful kind smile. She promptly offered options to get my letter to its destination as quickly and economically as possible. Not only was Julie helpful she brought a human touch to this simple transaction that lifted my spirits; I felt like she cared, and at that moment, I needed to feel like someone cared. I'm a marketing director for a small organization; in my opinion, Julie is a tremendous asset to the FedEx organization; her willingness to go above and beyond is the best marketing tool FedEx could wish for. Thank you, Julie, for being authentically kind. read more

This review is for FedEx corporate. FedEx doesn't care about your packages. They don't care about you. Nor do they care about your elderly disabled dog's wheelchair. I purchased a $500 custom wheelchair for my 13yo disabled dog Joey in July. It took three weeks to make to my dog's specifications. He's disabled as he has degenerative myelopathy preventing the use of his rear legs. The company that built the cart shipped it via FedEx. FedEx claimed they delivered it to my UPS box Friday 8/7/2020. The reps at my UPS swear repeatedly FedEx never delivered the package. As a matter of routine and policy, package delivered to my UPS are always signed for by the attendant on duty who signs their name. In this case the FedEx tracking only indicates "signature on file" which is BS. I made a claim yesterday with FedEx demanding they give me answers as to who delivered it and where it was delivered to. They said they'd get right on it. Now more than 36 hours later there's still no answer. I've called FedEx, gotten hung up on several times, been on perpetual hold status, and have yet to get an answer as to what happened to my package. Today I had to call them as usual, and they advised they still don't know who the driver was that apparently works for them wearing their uniforms and driving their trucks. They also don't know who signed for the package or where it was left. They said they would keep investigating but that I should embark on a chase with my shipper to file a claim. So, just so we're perfectly clear, FedEx is in the business of losing your packages, hiring struggle drivers who don't know their asses form a hole in the ground and are very adept at shrugging in the face of queries about your shipment and kicking the proverbial can down yonder. If you care about what you are shipping or receiving, insist on a company OTHER than FedEx. They are as incompetent and dysfunctional as the day is long. They don't care about you, your disabled dog's wheelchair, or making his last days comfortable. At least that's been my experience. The photo below is my Joey....still waiting for FedEx to find his wheelchair so he can walk again and enjoy the last phase of his life that they lost but can't give two about. #FedExcouldntcareless read more

FedEx Office Print & Ship Center - Joey - Shipping Centers Near Me - Memphis, Tennessee

I stopped in here today to pick up some envelopes, sharpies and I was hoping and praying stamps so I wouldn't have to visit the nightmare of a post office across the street. It's your average run of the mill FedEx. Very clean and very efficient. They have a few smaller aisles of office supplies and printer cartridges as well as a wall full of stationary and cards. They do not sell stamps (I urge you to visit Pak Mail just down the strip mall rather than the post office for your stamp needs- just trust me on that one) but they do offer shipping services if you'd like them to do all the work for you. The staff was friendly and helpful and I didn't experience any large wait- though I was here rather early on a Saturday morning. This is definitely where I will be going for all of my shipping needs from now on. It's easy and I'd rather give them my business than the post office any day of the week. read more

FedEx Printing folks were efficient and extremely helpful. Nick took care of my rush print order in almost no time! Plus he helped me save money by showing me different paper and printing options. Never again will I try to get something printed online. Go in store and talk to the experts! read more

Fedex is never really a pleasant experience, but this one is okay. In the middle of the day there's a nice group of people working there. Brandon, who helped us, gave great customer service, even though we had to wait a few minutes for him to come and offer to help us. Can't speak to the nighttime staff, as it's been a while since I came here at night. Standard range of mildly overpriced office items - printer cartridges, pretty paper, etc. Only 4 self-service computers, though, and one is broken. We had a slight verbal altercation with a misguided customer who decided she could "save" a computer for herself by turning over the chair, but the location and clientele aren't really anyone's fault. read more

I wish there was an option to give zero stars. I sent several items via FedEx over 2 weeks ago using 2-day Express shipping and have still not received all of my items. Many of the things I sent were extremely valuable, and the arrival of the items was extremely time-sensitive. Over the past two weeks FedEx has not even been able to tell me where my items are, nor when they are expected to arrive. This is unacceptable, and I, nor my firm, will ever be using FedEx ever again. Additionally, the customer service and FedEx representatives that I have corresponded with have been unwilling to help me with this delay or even to help find my items. They have shown zero regard for my time, my belongings and my business with them, and as a longstanding customer of FedEx, this behavior will not be tolerated. FedEx has completely lost any business with me in the future, and I will be sure to pass this along to anyone I know to be using FedEx as well. read more

i've gotten two MAJOR projects / print jobs done here in the last month, and i can honestly say during this crazy major busy holiday season, they are on top of their game! they are quick, efficient, and friendly. They're very very compromising and lenient about what you need and understanding to what you're trying to do. I love the job that they do, and its always a good quality job. Location wise they are incredibly convenient! located right on union and near firehouse subs (i always find myself eating there before or after i visit). It always SEEMS busy but they get to you pretty quickly actually. I will say however, that these print jobs aint cheap. but I will definitely say i am always EXTREMELY happy with the end result! And they get it to you on time, if not earlier, and with great quality results. highly recommended if you need any major print jobs done! read more

Great service. Staff members were welcoming, kind, and helpful. I was in and out in less than 3 minutes. Would recommend to anyone.

What Union store FedEx print and ship Center located in the Peabody Hotel lobby is excellent. The staff there is the most helpful of all of the FedEx in Memphis, and may be the nicest. They normally help out with everything expediently fast. The staff provided excellent service great help and Superior suggestions on how to ship in mail FedEx. whether you're from out of town, or in town, this is one of the best FedEx Office print and shipping you can go to. come on down. read more

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Waiting, waiting waiting and then...I paid $16.00 to have some pages scanned and put on a disc that I brought them. I am not sure how I used up anywhere close to $16.00 worth of resources. I needed it done, so I paid. Came home and opened the document and the pages were upside down. Normally I would let that roll off my back but for the price I figured I would get something I could use. No amount of rotating and saving under different names would work so I had to send the documents upside down. Thanks for wasting my time and money. BTW, they offered a free fix if I would get in my car and come back, caught me on the wrong day. read more

So I came back here to try and get Epson Printing paper for the color printers in my school because Office Depot closed like half an hour too early for me. So me and my roommate look around for a little while, and nothing but HP and other fancy paper. I ask the lady, a manager, if they have Epson paper, and she goes back and asks the rest of the staff whether they had something that sounded like "Elion Paper." So I repeat myself like seven times until one of the guys finally realizes that Epson is a brand. Then she proceeds to tell me that she doesn't have it. I was like... Really? You work in a store that specializes in printing and copying... how do you not know what Epson paper is? That experience made my opinion of this place take a big hit. One more strike and you're out Kinko's... read more

Very unhappy with their service! I went in and was sent to the desk. No one ask if I needed anything much less acknowledge that I was even standing there. There were about 5 people congregated in a back room laughing and cutting up while people were waiting on their services. Highly disappointed and ticked. I was in a huge hurry! read more

In the past I would have written a review with a 1/2 star because of rude customer service and lack of acknowledgement and long waits. During the day I've usually have had bad experiences with condescending employees and just down right rude customer service. Today morning at 7.30 AM I have been dealing with Tramaine and Shamika, they were knowledgeable, had great customer service and took care of me right away. It was a night and day experience between today and yesterday evening(when I swore I would never return here). I will only be returning here in the early morning and just pray to God that that rude dude is not working the morning shift. read more

They will blatantly rip you off.They wanted to charge me $260 or possibly more to box and ship an item I boxed for $8 and shipped for under $48.00.Another time they boxed and shipped to the wrong address for $150 + an item which I had to refund which I boxed and shipped for $35 to another buyer after it took 3 weeks to get to the original buyer who no longer wanted it.I also got charged around $140 to ship and box another item that day that went to a wrong address and finally made it to the correct one after 3 weeks and about 15 phone calls.I could have shipped one for under $50 myself.I did get a wheelchair boxed for free and shipped for $107.00 one day and on another day had an employee who did not overcharge.The employees can be very rude when you try to explain to them that they are overcharging. read more

Horrible service. Employees were talking behind counter and didn't bother to notice me when I approached the desk to ask for help, TWICE. When I finally got the woman's attention, she told me she wasn't sure about my question but never sent anyone else over. It was all very frustrating. No one in there seemed to be paying any attention to any of the customers. I saw an older gentlemen struggling to get the staff's attention more than once. read more

Went today to get a composition copied and bound. He did it while I waited, and received it back bound and ready to go. Excellent, prompt service. read more

I attempted to ship a cell phone at this store thar I had sold on ebay, and an employee stole the cell phone during the shipping process. I was told by FedEx that there was no way I could be reimbursed for the item despite the fact that they admitted the phone had "disappeared" at the location. read more

Horribly slow service. Print order was supposed to be ready at 2pm and wasn't done when I arrived at 6pm. Guy told me to come back in 15 min, and when I came back in 20, he still hasn't started the order. I could have copied these by hand in 10. read more

I went in there confused and didn't know how to do anything. Bobby went above and beyond for me. She helped me with everything. I love going into a business and having great customer service .. which I got here read more

I went to the counter and asked for 30 color copies and for them to be tri-folded. I was told that I had to use the self serve printers in order to make the copies, otherwise it would be a two hour wait for them to print 30 copies. So, i did was I was told, then went back to the counter to ask to have them tri-folded. Apparently I was bothering the young african american man with glasses, who was not really doing much of anything accept informing people of how they can go about doing the jobs themselves instead of actually helping the customer..anyway. The tri-fold machine just so happened to stop working in the middle of the job, and ruined quite a few of the color copies I had already paid for. He stuffed the mishaps in the middle of the stack, and came back with a smile on his face saying that he was sorry, the machine just died. He did not offer to reprint his mistakes. He quickly redirected me to a different Kinko's across town. I went across the street to office max and was in and out of there in less than five minutes. So, If you need polite quick service, don't bother going to the FedEx/ Kinko's at 1573 Union, Just head on over to Office Max, It will save you time and emotional distress. read more