Great staff. Friendly and efficient. I mostly just use the…read moreshredding service which is safe and secure.

I always have a good experience at this location. The staff are quick and friendly and make sending…read morepackages a breeze. I've never waited longer than 5 min, even at Christmas time!

Located in the Odenton Shopping Center which many might call a strip mall. Appointments are not…read moreneeded and most customers are walk-ins. Employees are efficient, do smile, but at times they seem harried and overworked. This UPS does have Notary services. If you arrive late in the day the place can seem messy with boxes and packages all over there place behind the counter; guess those or the outgoing parcels...

I only come to this location because it's close by. The lines are always long, customer service is…read morevery hit or miss, and why do they try to get you to do the self-service for returning Amazon packages?!! And they never ever answer the phone. To top it off, I can't submit prints via web for pickup. So they need to just remove "printing services" from their site. Now, if they'd answer the phone, I could ask for the email to send said print documents to, but they won't! Do better. Provide better service.

Fast service .... In and out. The lady at the counter was very friendly. Seems like they have a…read morewell oiled machine going... only hang up packages were everywhere. The have tape and packaging available to purchase also po boxes .....

I took a couple packages to be shipped. Adrain was the lady that waited on me. She is a freaking…read morerockstar!! So friendly outgoing so helpful! So professional she waited on me with my two box packages, another lady checked her out at another register at the same time she's waiting me, then another couple came in she waited on them got taken care of while I am still signing for my packages on the checkout screen... Unbelievable fast service!! I couldn't believe how fast she rang me up, measured my packages in a split second, entered all my information addresses and everything had me in and out of there under five minutes. I have never seen such great attitude, professionalism, Customer Service, anywhere. She deserves the best raise she can possibly get and she needs to be training everybody in Customer Service industry in the entire state of Maryland!

Their notary and the owner, Rickie, were kind, patient and helpful. While there were other…read morecustomers in the store, I was waited on quickly. We always use this store for our Amazon returns because their staff is helpful and efficient.

I've used this store on numerous occasions, mostly for making Amazon returns. Never any issues…read more Clerks are so friendly and helpful. No lengthy waits. It's my go to place for Amazon returns.

I gave this store another chance after it underwent renovations and was very pleasantly surprised…read moreby its positive transformation! The store has been remodeled/renovated and the staff are helpful and pleasant. While the self serve set up is still available for Amazon returns, it usually works, and the staff will gladly handle Amazon returns at the main counter as well - even those that could be handled via self-service. Kudos to the owners and current management for recognizing that improvement was needed and for implementing changes and ensuring helpful staff to make this store more pleasant for customers!

While shipping returns for Temu and Amazon, the employee at the counter informed me that the Temu…read moreitems needed to be packaged. Initially, his explanation was unclear, as I am accustomed to Amazon returns, which typically do not require packaging. Once I understood the difference, I informed him that I also had Amazon returns. At that point, he refused to assist me further and directed me to use the kiosk, stating that I was "being difficult". The employee was disrespectful throughout the interaction, refused to provide his name, and walked away when I attempted to take a photo. I also overheard him telling another customer that I was being difficult, despite the fact that he had refused to assist me. I have worked in customer service for many years and was surprised by this behavior. I have been a regular customer at this location for years and have never previously had an issue. This interaction was extremely disappointing and has unfortunately made me hesitant to return due to the actions of one employee.

A nice UPS store. Independently owned and a local business. We had something expensive delivered…read morehere and it was kept safely and we picked it up with no issues. Nice service and location too!

Had an Amazon return UPS label on my phone, no printer available for me to print. Went to the UPS…read morestore and was informed it would be $3.50 to print the label. Way above a reasonable charge. I have used other drop off locations and the fee was $1. The store could have made a dollar and had a satisfied customer, but I decided to contact Amazon and change the return from UPS to Kohls.

I think this location has gone downhill…read more I never had an issue returning things to Amazon or shipping, but today the person at the counter looked at my returns and said "we only do 3 returns now". I didn't see that policy written anywhere and never heard it before, so either she was making lying or this location just won't do more than 3 returns. Either way I went to another location where the staff was helpful. It's unfortunate because this location is very convenient.

Came here to drop off some packages to ship today. There were no customers in the store, the clerk…read morebehind the counter greeted and helped me right away, and she was friendly and professional. It's nice to encounter team members who enjoy their jobs. The parking lot was super tight because of piles of snow but that's a seasonal issue.

I am a former USPS employee, and I must say that the UPS store has the best customer service in…read morePasadena. They have gone way above and beyond several times for me. I'd give 10 stars if I could.

Excellent and welcoming service. After being turned away from the fort Smallwood location, we drove…read moreto this UPS. A brief background: we came to drop off our xfinity cable boxes and were abruptly refused help saying that the system was down for three days and to come back. We drove four minutes to this location to enter a welcoming hello, cordial conversation, and awareness that the service was not down at all. This is the location that will get our business in the future. Thank you Brian Garven!

Still a five star experience here. This location is…read moreconveniently located off a major highway, and there is plenty of parking out front. Carlos in particular is very good here

Rating this store with two stars only as the open hours are erratic and ever changing, sometimes…read moreweek to week. Cannot remember how many times I went there, walked up to the store and was unpleasant surprised when it was totally closed. Other Ups stores seem to have more stable hours/days, so I won't be going to this one going forward as I can't depend on it.

Had a notary appointment scheduled and confirmed online. Went to the store for my appointment at…read more9am and "Jennifer" the store representative informed me that the notary was not going to be in until 10am. No notice of appointment cancellation, "Jennifer" was rude and dismissive and said I can keep calling the store to find out when the notary would be available....why have online scheduling for this service? Won't return, service was in line with what you expect based on its location.

Friendly staff who is caring and polite. Hard to find these days! I would recommend this store for…read moreany quick package drop off as well as printing devices. Best part is their mailbox services. I can have my Amazon packages delivered there for a reasonable fee and peace of mind.