Fast service .... In and out. The lady at the counter was very friendly. Seems like they have a well oiled machine going... only hang up packages were everywhere. The have tape and packaging available to purchase also po boxes ..... read more

I took a couple packages to be shipped. Adrain was the lady that waited on me. She is a freaking rockstar!! So friendly outgoing so helpful! So professional she waited on me with my two box packages, another lady checked her out at another register at the same time she's waiting me, then another couple came in she waited on them got taken care of while I am still signing for my packages on the checkout screen... Unbelievable fast service!! I couldn't believe how fast she rang me up, measured my packages in a split second, entered all my information addresses and everything had me in and out of there under five minutes. I have never seen such great attitude, professionalism, Customer Service, anywhere. She deserves the best raise she can possibly get and she needs to be training everybody in Customer Service industry in the entire state of Maryland! read more

When I entered the door, I was greeted. It wasn't busy. I had a package to be shipped out. It didn't take long for the employee to take care of my package. read more

I had a good experience here. I recently had to return something, but I didn't know the QR code process, so I called to ask some questions. I was provided with detailed information. The staff member on the phone was pleasant and very knowledgeable. When I dropped off the package, the process was very simple. I was in and out of there in about two minutes. I will definitely return, when needed. read more

Great service by Keedan today. He provided excellent customer service and made great recommendations for shipping my package.

If it says you're open until 7:00pm, stay open until 7:00pm! This is the second time I've been to this location 5-10 minutes before close, and the doors are locked. I rushed here today after work, all for a guy with maroon colored braids to wave the cut off signal at me. Thanks buddy, Thankfully there is a Staples not too far away! read more

The UPS Store - Locked out before 7pm :( - Shipping Centers Near Me - Hanover, Maryland

Helpful and friendly but not entirely knowledgeable staff on a question I had about packaging supplies and another customer's questions. If you don't know the answer to something that's relevant to your job, be proactive and say you don't know and that you'll check or find someone who does. This is located in a strip mall that's very busy but luckily on a Tuesday evening the line to be assisted moved quickly. read more

I do not regularly use the UPS store but Amazon allows return now at the UPS Store. I thought Amazon using Kohls was slick. The UPS store is eaiser to get through than walking through a department store. Moreover, the staff was very friendly and greeted you upon arrival. read more

The UPS stores assistant manager rented me a box that didn't have keys that worked. She promised to mail them to me and now is lying about sending them to me. read more

I agree with most of the reviews regarding overpricing since this UPS store is franchised owned. I swear i think they're ripping people off. Needed to send a letter package which the post office usually charges $4 for. This UPS store wanted over $22. I said no way I'm gonna pay over $22 to send some paperwork I will just go to the post office and walked out. I don't know where this store gets its pricing. Since the UPS website shows pricing way lower. This store i think does pricing on how you're dressed or something. You can't see the computer so you can verify the authenticity of their pricing. They will look at you multiple times while typing into the computer which i thought was weird unless they're trying to see who they can rip off and who they can't rip off. Gave up trying to send stuff via UPS because this is the only UPS store locally to me and it sucks. Try to ship something there. You will see exactly how their pricing is crazily expensive. read more

I placed an online print order yesterday for of 1pm pick up today. I called the store at 1:15pm to find out that my prepaid print job wasn't ready and according to the owner Ed it will be ready by end of the day. Ed called me at 2:15pm indicating the order was ready and to arrive by 4pm because the store closes at 4pm. I picked it up at 2:30pm and Ed just gave me my order. No apology or anything. I will not be using this store again. Lack of timeliness and professionalism. Had I not called to check on my order wouldn't have been printed at all. No discount no apology no nothing.. just terrible and from an owner makes it worse. read more

For whomever responded to my review- the new employee who was on the floor being trained on a super busy night n messed my order all up-- this was in December. He and the woman on the floor at the time both told me he was a trainee. So let's not pretend that never happened. read more

The UPS Store in Severn is the best place to ship packages. The staff is friendly and helpful. They provide you with different shipping options so you know the price differences. I would much rather go here than an actual UPS location due to it being so much closer to home. I also like to support smaller businesses. Now with Amazon returns not requiring packaging if through their store returns are even easier. I highly recommend the Severn UPS Store. read more

Quick and easy to get in and out of. I was just dropping a package off. The team took my package quickly, only waited about 30 seconds, got me a receipt and I was out of the store. read more

The best, quick, professional service at this First and Oracle Location. Always greeted with a smile and spent 5 minutes or less in the establishment. Great job on consistent service. Thank you read more

I rarely post reviews but I felt compelled to based on my experience at UPS stores. A few days ago, I came in to send a very expensive gift to Saudi Arabia and I must say I was a bit nervous. Reason being, the store was so busy but, the lines were moving. I was greeted by Maria when I reached the counter and I explained what I was shipping. She gave me all the necessary information and took the additional step of calling to confirm she had the right information while assisting in boxing everything up for me. She was patient and helpful and made me feel that she was taking care of my merchandise. I highly recommend shipping from this UPS store in the Hanover/Severn area. read more

Junky, unfriendly and expensive. I spent more money getting something packaged and mailed than I ever have with no guaranteed delivery date.

Very friendly staff and great service, from the moment I walked in the door the manager Willie helped me out right away and I could not be happier with how great their services were. I will def be a return customer. read more

I come to this location all the time and they literally are the friendliest! They're a group of young people and still understand great customer service! read more

Busy place. One person at the counter when I came in to get a PO box yesterday. Gabby was professional, friendly, fast and efficient. Sorted me out fast and I was on my way. read more

The owner of this store went above and beyond to coordinate the printing of my husband's retirement ceremony programs for next day delivery when the original print shop fell through on the job. I will definitely use his services for our shopping and printing needs going forward. Thank you! read more

Fast, easy, simple and friendly service at this location! I'm always in and out when I make my Amazon returns.

I am highly disappointed with the customer service I received at this location . It's even more disheartening that the person that was rude was the assistance manger Michelle or Megan. I stood in line for 15minutes and when I got to the countered I was not greeted. She didn't even make eye contact. : She looked very annoyed and upset , I'm sure due to how busy the store was . I understood and let it go, then I told her I needed to ship three packages an she just stood there without saying a word. I continue to tell her I needed small boxes or envelopes, she pointed to the envelopes. I went over there and it was only one left . I asked her if they had more and again no respond just walk away with an attitude as if helping customers was not her job. Then she packaged the first one and told me the price , I asked her if she had flat rate shipping because I was only sending a card and a small jewelry box and why pay $12 when you can pay $6 . She stated only USPS does flat shipping . So I asked if I could canceled the order and I'll ship my packages on Monday . She look at me again with an attitude and insisted I pay for the two envelopes that she already sealed . I would never return to this location . I run a small business and I value amazing customer service at the post office . My fault for going to a different location . Looks like they need a traning from the USPS workers at the Odenton location because hers was piss poor . read more

Been coming here for a while and I have to say the Day time crew are always nice. i usually have better experiences when I come in during the day. Mrs Dee who I was surprised to see working today Is always helpful and sweet. But the other employee Michelle! Rude as HELL! No Hello, No Thank you. Very sour young lady! Today she wasn't pleasant. otherwise the store is clean and usually pleasant read more

Very rude and not helpful other locations have allowed me to email them something to pint and mail but they wanted to charge me $4 to email one piece of paper and then charge me the printing fee.. crazy read more

Employees may have changed sine the positive reviews, but I have experienced nothing but rudeness and bad customer service with these guys. Today, since it is President's Day, the USPS was closed, so I figured I would give it another shot. I called to check their hours and the person on the phone acted like I was bothering them with that simple question. I went anyways with 6 packages going to 6 different addresses. In other words, I brought business. The lady acted like it was just a big hassle to the point I told her I'd rather wait to the post office opens tomorrow. UPS is franchised owned, so I hope the owner reads this and realizes its losing business because of its ungrateful employees who just want a free paycheck. Go to another UPS or USPS. read more

This ups location is the best ! I have visited this location two times and the service was exceptional each time . Today I had to be at work by 8:30 and visited this location prior to opening unfortunately I could not wait for them to open . When I was able to get my package dropped off and was limited for time , Willie took care of my package immediately saving me time and didn't have me wait in a long line . He as well did it with a smile ! read more

Had a 42lb prepaid box. A store employee brought a hand truck outside to my car, lifted the box, and said I didn't need to come in, he had it. Box arrived at the destination a few days later. Perfect. read more

This is my go to location whenever l have to send something off through UPS. I have used there service on numerous occasions. I have also had court documents noterized here and any other document that need to be noterized. At a very cheap rate. The staff here is very friendly. I usually drop by after work. They address you right away. Which i like l am a regular so my info is already in there system. They just ask for a phone number and if you have mailed packages off before. You will be in there system. I like that the staff is so informative. I remember once mailing back a Verizon box that i was returning and the clerk there told me to keep my receipt that they give you. Even if it's for years because they may claim that i never returned it. Boy was she right. I'm glad l listened to her. You will also receive an email when the package is received. Thanks UPS for your hospitality. I will return. read more

I dropped off some items to be packaged and told them I was leaving on a trip and would pick them up in a few days when I returned. Upon my return I got a nasty voicemail message saying that if I didn't pickup my items immediately I would be charged ten dollars an hour for storage. I figured this was the work of a rogue employee and so when I went in and picked up the items, I asked to talk to her but the owner was there so I recounted the story. He said he was there when she made the call and doubled down on his unbelievably poor customer service attitude. I certainly will never, ever, go in there again. read more

Great Store, Great Staff, Great Owner. But choosing UPS is like choosing the best of the worst of shipping companies. The people working at this UPS will do anything for you, but dealing with anything through UPS customer service is the wors read more

Rude staff, I was told that even though I was going to buy their supplies that were EXTREMELY overpriced...I was going to have to go out of their store to prepare my packages for shipment...when I was the only person in the store! Really? Country rednecks...that have no business etiquette or class. Go to USPS or even the Office Depot in Hanover that's close and run from this place. Place doesn't even perform notary services that they say they provide. Horriibbllleeee...wish I could give them negative 5 stars!!!!! read more

Forget the saying "nickled and dimed": these crooks just take your wallet. As a business owner, I want to have consistency when it comes to shipping prices Ups's website does this ; however, I'm always shell shocked when I approach the store's counter. Using the insurance from UPS requires their own boxing and packing which ultimately adds to the weight, size, and overall cost of the shipment (In my case, it was an extra 36 dollars). Additional boxing wasn't required or needed and was used to increase their revenue. I would avoid this location and since the same owner owns the other location across town - I would avoid that one too. read more

I've use this location several times and love the customer service I received. No complaints whatsoever. I love that as soon as I ship something I receive a email before I even exit the building. read more

I have been coming to this store since before the most recent owner owned it, most the time there's long lines but the staff works fast and are always helpful. But lately their customer service has changed. Today I waited in a long line, I felt bad for the young lady she was breaking down the line faster then the guy. At first it seemed like he was doing two things at once. Lucky me I was served by this gentleman who was slow, didn't know what he was doing, rude, didn't have customer service. Didn't even thank me for my business. He packed my package like a 5 year old would pack a package, On top of I kept giving him my information to send a the package out clearly he wasn't listening because he was listening to HIS AIRPODS!! Makes total sense now, why I had the worst experience!! what should of been a quick in and out took longer because he wasn't focused. I guess "Customer Service " doesn't exist anymore!!! This store needs to get it together on how they represent themselves! And the Guy needs to learn customer service! Disappointed! read more

I am shocked at this store's business practice. I shipped a large, very important case of equipment to this UPS store before flying in from across the country, which I have done at countless other UPS stores around the US. They refused the shipment without bothering to contact the phone number or email address listed right on the label. I arrive onsite to find my package has been shipped return to sender; glad I found out after a six hour flight to get here. They made no apologies for the colossal waste of money and time and said I was on my own. I can't wait to call UPS directly to report how big an issue this caused. Normally I get a phone call that the box has arrived followed with a $5 holding fee along with a time limit before they ship it back. This is why franchisees fail, no continuity between locations. I've been itching to cancel my business contract with UPS, I think I finally have my reason. read more

I stopped in because I was planning to use them when my Etsy shop opened. I was looking for boxes to fit my items. I had to interrupt the two women working there to ask if they had a box size/price list. They did not. A display against a wall is what I was told they had. Not useful at all. I asked about an online list and I was told the franchises didn't carry everything offered online. Soooooo...a printed list would have been helpful. She acted like it was a chore to answer me and went back to her socializing. I just came from the MILLERSVILLE location. They are everything I could ask for and where I'll take all my business. read more

About 20 minutes ago, had the pleasure of seeing the employee race me to the door, only for her to give me a @hit-eating grin to say that she was locking the doors ... Wow. Really? Six minutes early. Never again. I was back in my home, 3 miles away, packages unsent, by 7:10pm. Don't even waste your time with these clowns. read more

Best service and friendly staff. I have been to other stores and what separates this one from the others is the knowledge of the team and experience. Notary service, sending packages, copies and PO Box they can be quite busy at times so please plan accordingly. read more