I think this location has gone downhill. I never had an issue returning things to Amazon or shipping, but today the person at the counter looked at my returns and said "we only do 3 returns now". I didn't see that policy written anywhere and never heard it before, so either she was making lying or this location just won't do more than 3 returns. Either way I went to another location where the staff was helpful. It's unfortunate because this location is very convenient. read more

Came here to drop off some packages to ship today. There were no customers in the store, the clerk behind the counter greeted and helped me right away, and she was friendly and professional. It's nice to encounter team members who enjoy their jobs. The parking lot was super tight because of piles of snow but that's a seasonal issue. read more

The UPS Store - Shipping Centers Near Me - Gambrills, Maryland

Walked in to return some items. The guy there was very unfriendly and did not appear to want to help. I was told one item required packaging to be shipped walked to my car and found one. I turned around to head back in and hit the door exactly at 3:59 pm for him to then say "mam, we are closed. We close at 4:00." First, I thought he could have been more friendly and secondly 3:59 is NOT 4:00 pm. read more

This is my preferred UPS store in the area. They're very helpful and efficient, they definitely know the ins and outs of the shipping process. They even gave me some great ideas on following up with a Verizon return... highly appreciated! read more

So we visited this store about 3 weeks ago, online they offer a 10% AAA discount. What we didn't know was they only apply that discount to 1 package and not the 3 we brought in. Absolutely the worst customer experience I've ever had!!! DO NOT GO THERE. Save yourself the aggravation. read more

Looks like the owner wants to assume that I didn't understand that the UPS store and UPS are two separate entities. By checked in, I mean checked into the UPS Store. I dropped off my package around noon, and it wasn't checked into your system until much later that evening - even though the employee told me we were good. UPS picked it up about 30 hours after I dropped it off. read more

This place a few months ago would have been 3 stars based on the fact they would charge 1.00 to tape your box. I've been in multiple times since and they don't take this stance as of late. I'm sure if you abused it they would charge but they generally will take care of you. The staff is almost always friendly, it's always a very busy location, they work through the line quickly. They have nice cards in the store and packing material in the event you need it. They offer a variety of services, mailboxes, printing, faxing, large sign printing, etc read more

Thank You for the reply. I'm aware that the UPS convenience locations are franchises. I understand saving money. Your reply doesn't address my first issue/concern. Rudeness. read more

The UPS Store - Shipping Centers Near Me - Gambrills, Maryland

A great locally owned store. I use it whenever possible. I find them helpful and pleasant every time.

Went in for copy service and got two sheets I spent 3.85 I went to pay she then states I need to spend 5.00 dollars no signs posted. Then tried to bait my daughter with candy bar. I told her I only had a card that lady working on February 20th at 1057am needs to learn pushy is not a good customer facing quality and should learn more tact. I will not use this store no longer US Marine Proudly In Service of This Country Semper Fi read more

Just two employees in the entire store on a busy Saturday with limited hours? Hardly customer-focused. Also, I am not a fan of their policy to not allow businesses to use their accounts in person. Apparently, if you have an account, you can only use it online. Their reasoning? Fraud. I forgot, there has never once been a documented case of online fraud. Ever. In the history of the internet. Nobody has ever hacked an account or done anything illicit online ever. Silly me. I think the biggest problem I had was, when this was explained to me, the attitude from the clerk was uncalled for. I know you're busy, dude, but I'm not looking to spend my entire day in a UPS Store either. Practice some common courtesy, and maybe you won't be so miserable. Whatever, it'll probably be the last time I'm ever in there. Overpriced shipping and supplies, and surly staff make this a horrid experience all around. What can brown do for you? Not much, apparently. read more

Came here to return some equipment to the cable company & although I handed the cashier my preprinted labels she proceeded to ask me for all my particulars 3 separate times. (Sigh), reading is fundamental. Adequate parking and this store has an array of supplies for shipping, business needs (copiers, fax & printing) & you can even drop off items to be mailed. Not a terrible experience and it's conveniently located that I'd utilize them again. read more

$1 to tape your box. They are a package shipping company. Save your money and go somewhere else. Go to the postal annex. I've had great experiences there. read more

The UPS Store - $1 to tape your box - Shipping Centers Near Me - Gambrills, Maryland

They blamed me the customer for a next day air letter that was not delivered the next day. Basically the manger said it was my responsibility to check the representatives service information even after the representative confirmed to me the delivery time and guarantee. I had to pay twice to have my letter delivered. Very disappointed in the way the manager called to tell me that it was my fault and not theirs. They lied, blamed me and left me having to pay twice to get my letter to it's destination. I will not be using them anymore and that sucks since I have been using them for years. read more

Buh-LECH. Biggest insult: they charge you for tape. Seriously? We bring them stacks of boxes - we give this business *all* of our mail/shipping business - and yet they feel it's appropriate to alienate customers by nickel-and-diming for tape? This owner does not understand customer service. Furthermore, this store is chaotic, disorganized, packages sliding off piles of packages, long lines, frantic, inept, unfriendly staff - it's a disappointing atmosphere. We are only there because it's the closest UPS. Wish we had an alternative. read more

I went in with a complicated package to mail. The ladies went above and beyond to ensure the package was sent without having to pay too much out of pocket. It was much appreciated. Best UPS store EVER! read more

Although I frequently use this store I'm disappointed in the service I received today. Instead of the cashier asking could she help me with the Amazon return process, she proceeded to say next and help the privilege. When I did get to the screen needed it took her all but 2 seconds smh. I see why they have a 3 star rating smh. read more

Always fast and friendly. The people here deal with multitudes of aggressive unhappy people daily. I know because I am in there just about everyday shipping things for business. Folks that complain about paying a dollar to have their packages taped up should buy a damn roll of tape. I would bet they dont because it costs money. Nothing in life is free, they have to buy it and their job on a package that you didn't pay them to ship is to "ship" it, not prepare it. I think they do a great job of doing their job. Thanks for being so professional! read more

I returned some Amazon items and their service is fast. Just in then they scan and out of the store. Make sure you have your return code ready for them to scan and you will be out of there quickly. read more

I will NEVER EVER come back to this location. This woman is a disgrace. She has no idea what she's doing and her customer service is a joke. I came in today to pickup funeral programs that were ordered and paid for online. Not only were they not ready but they weren't even started. She didn't take time all day to check her online orders. So she tells me "well it's Christmas time." I'm sorry my brother didn't die at a more convenient time for her. I'm standing here waiting and waiting. She doesn't know how to operate her own equipment and now instead of duplex printing the first time she's running through one side and then the other. This is completely unbelievable. read more

Poor Service and expensive Visited at 9 am on the Monday before Christmas. Although the line was almost out the door, the ONE clerk arranged a card display, put out mailing tubes and even turned on a radio BEFORE serving the customers. When I heard the price she was quoting customers in front of me (guaranteed delivery rates with no mention that even their own signage said regular delivery would reach destinations by Christmas), several of us in line decided to use priority mail from the post office. At the Gambrills post office, two clerks staffed the desk with no line and the price was 1/4th the price of UPS. Aviod them at all cost read more

I have been to this store about 10 times and only two times have what Inwanted printed was right. I don't know what the problem is but I can not continue to come here. I'm a local business practically your next door neighbor, two minutes away and the service is poor....there needs to be a no star button. The worst store ever. read more

This employees at this location know the meaning of customer service. I've taken an elderly friend to this location several times to mail things. The two younger male employees always come to the door and hold it open for her, carry packages in for her, help her fill out the forms to return things, etc. All of the employees are patient and friendly. It really impressed me and I feel like our business is appreciated. I would not hesitate to recommend their services to anyone. read more

I rarely need to drop off packages or use ups services, but when I usually come here they offer friendly service and a nice attitude. NOT TODAY. Today I went with the intention of dropping off a very fragile package and the lady that serviced me (older, had the attitude of someone who's bitter with her life choices) was throwing around my package in front of me. When I asked her to "please be a little more careful" I was told to either purchase a better box or suffer the risk of consequences. She assured me that they WILL throw my package around as they do it all the time to everything else. But hey she kept assuring me she wasn't treating my things "no rougher than it will be treated in the back" Are you kidding me? Now I understand that it's the holiday season and things are a little crazy right now especially for delivery services, but this was absolutely ridiculous... read more

Do not buy shipping insurance from here. UPS mandated rate is $.90 per $100, they wanted to charge $3.00 per $100. When I asked why such a discrepancy they said because the have to cover poor packing???? I was paying them to pack it !!! Also the service representative "Jacob" was a piece of work, would avoid him like the plague. Was very rude! Best place to ship from in the area is either the USPS or directly from the FedEx hub on defense highway. read more

So I went to this store on April 20th, 2018 to return two packages - one was an Amazon return with a prepaid label and the other a package I had to pay postage for. I was treated very well by the employee and left satisfied with my visit. Fast forward to today, April 26th, 2018... I have tracking information for the package I paid postage for and it is scheduled to arrive on time. My Amazon return, however, has no information available nor did I receive an email from Amazon stating that they have started processing my return due to me having dropped off the package for shipping back to them. I called the UPS store and spoke with Sadiqali, the Sales Agent, who asked for all of the tracking information about my package and stated he would have to get back to me on its location. He called me back and asked me to send him a picture of the label of my return so he could ensure correct tracking. I did as instructed and awaited the call back. Sadiqali called me back and states that the driver who picked up my package on April 14th at 7:43 pm lost my package and I would have to call customer service for further help. I told him that was impossible since my package wasn't dropped off until April 20th. He said that the tracking information I provided shows that it was picked up on April 14th at 7:43 pm. I looked up the tracking information myself. On April 14th at 7:43 pm my billing information was being processed due to that being the date and time I started my return request with Amazon. It was not the date I dropped it off, but the time the label had been created with UPS for return of my package. I became irate with the man for having lied to me about my information and repeatedly doing so. The store lost my package, not the driver. Do not blame someone else for your own mistakes. I will not return to this store anymore and just wanted others to know that you should always double check your packages and ensure they are scanned at time of drop off. read more

I live right around the corner from this store and use them when ever I need to mail or ship something. Their employees are very helpful and friendly. They try to do their job swiftly and professionally. read more

Very rude! I stopped in to drop off an envelope.. I was not greeted at all but I need to pay $1.00 for packing tape

Always professional service. Fast and friendly. Despite Ms Minellis comment, even when there are a lot of people the line goes quick.

I've been using this UPS store for a few years now. Although though the personnel may change, I've always received friendly, helpful and efficient service. Packages arrive at their destinations on schedule. I have never experienced a long wait at the UPS store, even when there is a line. read more

Dropped off variety of items, including fragile items, to be shipped. Items arrived in perfect condition on the date promised, and were packaged extremely well. Very happy with this shipment. read more

Went to ship a package and received awesome service! It was quick and easy, and the prices were very fair. The employees were super nice and helpful. Definitely recommend over going to the post office! read more

Walked in about 10 minutes ago to ship an item. I politely asked how I can print a shipping label from the store. Clerk takes me to a computer and mentions that there's a 21 cent fee per page. I say fine. I print the label, walk to the register... ...and then she tells me that there's a $3 fee for using the computer? I understand that there's a fee for using the computer. How else can a company maximize profit if they don't nickel and dime you? But if you can tell the customer that there's a per-page print fee, you damn well should tell them that there's a "computer usage" fee that is 10 times larger than the cost of printing the shipping label. When I refused to pay, they tried to intimidate me into paying, as if they had sunk an unrecoverable fortune to print 1 page. I politely said, "I'm not paying" and walked out. Won't be returning. read more

Unbelievably expensive. $3 to scan 1 page and a $1/page after. Called another service that offers 45cent/page. I didn't ask up front when I handed the store clerk 33 pages but she didn't say anything to warn me about the price. Just took the pack and started scanning. read more

I came in to ship an item during the holiday rush (Dec 13) and the two girls working here were super pleasant and friendly and helped me get everything together and were careful to help me double check everything. It seemed that they definitely cared and took pride in their work and customer service! I was so pleased with my experience I'll definitely be back :) thank you!!! read more

I'm going to give three stars because the lady and her assistant were very nice. However, they only get one and a half stars for competence. I had arranged for UPS to deliver my package to this location while I was at work. I went in to retrieve the package with UPS slip in hand and the tracking number. I handed her the slip. She had the assistant look for it and he came back empty-handed. So she said oh we only got three packages today and yours is not among them. So I went to my car to call UPS to see if I had gone to the wrong location. UPS said no your packages at 1123 N. Route three in Gambrills. So I went back in and told the lady that UPS said my package was here. She looked again and brought all three packages out and said what's your name? And I told her. She had not asked me my name before. She had only gone by the tracking number. She showed me that UPS and placed a sticker over top of my name but that wouldn't have mattered anyway. So in the end I got my package but only because I was very persistent. Is difficult to know whether this was her fault, or whether was UPSes fault. Having said all this, the package contained a controlled substance. The woman never once asked me for my identification. read more

The personnel have always treated me with respect. My packages are always delivered as promised. Thanks for your professionalism. Some of the customers are rude and have no patience. If it's crowded go some where else. read more

i won't use this UPS store again. i brought in two different items to be shipped - one to CA and one to NY. the manager of the store shipped the NY item to CA and the CA item to NY. the item meant for CA was to be presented by me to my CEO. thankfully for me and my job, i opened the package upon my arrival in CA. had i opened it in front of my CEO, it would have been devastating for me and my career. the store is issuing a full refund, but at this point it doesn't matter. i've lost complete trust. read more