Yelp says they're open but they're closed. Two thumbs down for you! Drove out of my way to come here and now I'm SOL

I have noticed an odd, but persistent pattern, wherever I go. UPS is routinely terrible at delivering packages (and stores them in highly inconvenient locations when it makes me pick them up) but FedEx is routinely terrible at letting me send them (and seems staffed by mysteriously unhelpful people). In an ideal world I would receive everything by FedEx, and send everything by UPS. When I sent packages to myself, they would be inter-lined. The FedEx at Tressider continues the pattern. I walked in with a heavy box of books only to learn that they "don't do" FedEx ground. That is, they will let you drop off a ground package, but they won't print or sell you a ground label, only an air label. Why, was not explained. I was sent to a nearby computer lab where I managed to create a label but proved unable to print it (thanks, Stanford computing!), and ultimately had to give up and take my package to the post office, where I paid twice as much to somebody who was at least happy to take my money and my package. And thanks to all of the running around, I nearly missed my flight. read more

THIS PLACE HAS THE WORST CUSTOMER SERVICE. Avoid it at all costs. I went in yesterday to get 12 short anthologies bound (a very standard project that should have been handled in 20 minutes) and left after an HOUR still unclear on what exactly they were going to do, when it would be finished, and how much it would cost. In order to be helped I literally had to call out to the man and woman working there (when I entered the empty shop they both appeared to be too preoccupied with other work to even bother greeting me). Once I got the woman's attention (possibly the manager because she wasn't wearing a uniform), she looked at me as if I was an idiot as I explained what I needed done. She rudely gave me instructions to email my word doc to them, which I did immediately and then had to wait 15 minutes for her to summon up the will to retrieve it from her mailbox. She told me the file I sent was wrong (I attached a standard word doc file) but gave me no further instruction on how to reformat it so she could open it. I offered to send a pdf, docx file--to which she shook her head (??) and even begged her to lend me a flash drive so I could transfer it. After asking politely maybe 10 times to borrow a flash drive she ultimately tossed one at me and walked away. She said she would open the file tomorrow. Anyway...it continued on like this. She gave me NO guidance on how to put in an order for binding (prices, paper quality, binding style, etc.) and just handed me a form to complete. When I was done blindly filling out this form (as I had never done this before) she grabbed it from me and insisted I fill out the payment info first (I was using a Stanford p-card). I asked her for an estimate first, as I was on a strict budget, and she informed me that it was IMPOSSIBLE for her to say for sure until she entered all the info into the system. To conclude, I came in on Tuesday with a fairly standard project, was treated as if I was a brainless intruder, and made to commit to payment even after being denied a rough estimate. I'm picking the 12 short anthologies up on Friday and I literally have NO idea how they will look. If you have the option to go elsewhere, please do. It's unfortunate that this very convenient location is run by incompetent and rude people. read more

FedEx Kinko's is the only place on campus for faxes unless you have access to department services and a long-distance code (for most faxes). Faxes aren't cheap - it was $1.19 to fax 1 page + cover sheet for me today. The employees here are just that. They're not that friendly, but they'll do what you ask them to do. They don't seem particularly happy working here. Most people I know get their theses printed and bound here, and I've also seen a lot of posters printed. They also do business cards, and there's a self serve copier. They're open M-F until 7 pm. read more

I'd say everyone else's responses have been fairly spot-on. I've used them a few times, and they're generally fairly unhelpful and not very enthusiastic. If you know exactly what you want and it's a fairly simple job (say, 100 11"x17" posters that you've already designed and proofed), they're great. You can even e-mail it in and they'll have it ready for pick-up within a few hours. If you don't, however, you're in trouble. I took in an anthology in to them to be bound, yet I was uncertain of how to bind it, paper weights, etc. The only helpful consultation I got was "Well you know, we have a lot of different types of paper." Ultimately, I was able to sift through the options (on my own) and pick something that worked. They do provide good products, but just don't expect glowing customer service. read more

Jose is amazing and super helpful! I accidentally had a package delivered over winter break, and thought it was lost for sure after I visited both FedEx and USPS multiple times looking for it and no one could find it. I talked to Jose about my situation, he walks away and comes back 30 seconds later with my package! He's a miracle worker. Thank you Jose! read more

This place is staffed by unhelpful and unhappy employees. The onsite manager, Lina, is consistently the most unhelpful woman I have had the displeasure of dealing with. I've come in to this office to deal with multiple lost packages, botched print jobs, and confusing phone calls. The staff seems to take the attitude that all customers are problems, and they'd be happiest if you just walked yourself over to the Post Office to deal with mail. (Which, as most Stanford students know, isn't much better). EDIT: After three phone calls to Customer Service and three appearances at the FedEx branch, it appears that Juan and Lina gave my package away to some other customer. Isn't this supposed to be the one thing FedEx does well? Delivers a package to you ... not your neighbor? read more

I've been here a few times for copy jobs have never left pleased/satisfied. I went to drop off a FedEx package and had to wait in line for 5 minutes to just hand it to someone. So, yeah. Meh. read more

Really great service-- they always manage to keep things running smoothly despite a huge rush of students in the middle of the day, and the employees are very friendly and helpful. When someone else accidentally ended up taking a package of mine, the employees were able to help me quickly and efficiently get it back within a few days. read more

I had polar experiences with two different employees. The first employee I spoke to was rather unhelpful. After spending a couple minutes listening as I explained what I needed done he said he didn't have time for it and retreated to the workroom. Fortunately for me Matt came over after helping another customer. Polite, competent, and efficient, he had everything done in less than 15 minutes. read more

Don't come here if you need to take care of business in an efficient manner. This place is primarily for students to pick up packages and isn't worth your time if you need to do more than that. Today I came in 15 minutes ahead of the 4pm pick up and waited in line 15 minutes (without it moving) and missed the pick up. It was odd that despite at least 4-5 people working there, the line didn't move. I sped over to the Cal Ave location because I had to get it shipped today, and was in and out there in less than 5 minutes. It's obvious that the tressider fed ex is mostly for students picking up packages and they don't have a well-oiled machine for anything else. read more

The staff here do good and efficient work with basic copying jobs, like printing pdf manuscripts, color copies, and the like. I did not find their on-line submissions system very helpful, so I recommend coming in for face-to-face service. It's in a nice, 2nd floor location in the middle of the Stanford campus. If you don't have access to free printing elsewhere, this is the place for those larger-than-average jobs. read more

Great service! Employees are all super nice, especially Jose. Jose has been very friendly every time I was there. The wait for the packages are also relatively short, considering how many people they have to serve. read more

Went in there to send a 10 page fax. I wait at the counter while an employee pretends I'm not there. After some gesturing and polite calls, I flag him down. He types in the fax number - oops, its busy. He says - check your number, it must be wrong. It is not wrong. Ok, no problem, I have 2 alternative numbers that are hopefully not busy. We type in the second one. Still busy. He says (and I kid you not), "this is the last try, I have other things to do." Well, I'm sure we ALL have better things to do, but i need to send this fax, that's why I'm in Fedex. We try the last number. Still busy (by the way, this fax is to the DMV). He wanders off. I'm left alone for 10 mins as he refuses to answer my queries. Eventually, the other fedex employee helping customers post packages comes over to help me out. Total time spent in fedex: 1 hour, to send a simple 10 page fax. I'm only coming here if there are no other options. read more

I had ordered a package on Amazon, which was delivered to this office on a Tuesday morning. On Wednesday afternoon, I went to go pick it up. I was told that though my package was in the building, it hadn't yet been put on the shelf. I frankly cannot understand how after 2 full working days, I wasn't able to get my package (which had clearly been processed given that they knew it was there) because nobody had managed to "move it to the shelf" in the past 36 hours. read more

This FedEx has proven useful for mass cheap copying and the occasional nice portfolio page printing. I once photocopied about eighty pages double sided, and their nifty little machine made it effortless to create a copy. I was even able to hole-punch the pages, so I was able to quickly transfer the copy to a new binder. The mailing system also provides a reliable email when packages are ready for pickup. Unlike the USPS on campus, the emails are consistently on time. read more

Best Kinkos ever!! Christian was so helpful it was unbelievable. We had to meet a deadline for a course we are teaching, and he stayed late to help us get it done. We were so impressed with his professionalism and his willingness to go far beyond what anyone else would have. We will ALWAYS return here. read more

The person in the shop is simply rude! I went in for poster printing and the guy said my file size is not right and simply print my poster on a A4 paper! How ridiculous! When I asked him whether he could resize it for me, he said he would charge me. WTF! I wish I could give negative star! read more

I needed to print out a piece of paper, sign it, scan it, and email it back to someone. Turns out, that was more than this Kinkos could handle. They said that they would scan it for me, but they would not email me the scanned document. The only way to get me the scanned document would be to use a flash drive. Except that they don't have any flash drives. However, they do sell flash drives, and they suggested that I buy one, and then they'd put the document on that. Ridiculous. That's like the gas station refusing to sell you gas unless you buy a gas pump or bring your own. read more

Been here a handful of times... it was pretty quick and the people working were nice. Next time I will make sure that I bring all of my supplies before coming into the store! read more

I brought in a very detailed job needing lots of copies. Each copy had to be put into sections with tabs. Juan did a great job and provided me with a sample copy for my approval--it was perfect, and then he completed the job in a very timely manner. This is my new go-to print shop for the great work they do, the cleanliness of the store, and their professionalism. read more