This store is getting a five star rating because of Alonzo. I was there a couple of days ago and sent out a package. Unfortunately I didn't print the label out so I had to log on to their computer and print one. After doing this task, I proceeded to leave and go do another errand elsewhere. When I arrived I needed to look up something on my phone. Much to my dismay, I didn't have it! I realized that I left it on the computer desk at the UPS store. After much anxiety, I went back in to the store where Alonzo proceeded to greet me and say "I have a gift for you!" I was so grateful for his attentiveness and honesty. I have been going to this store several times and have always been treated nicely by the staff. If the manager reads this review, I hope he or she recognizes Alonzo and hopefully rewards him in some way. read more

Ups is the worst. Should of stuck with Amazon, even FedEx would of been better. Terrible customer service, worst attitudes.

I wish I had asked for the name of the employee that helped me out. I was second in line and saw how helpful he was to the customers in front of me, then was the same with me. Eager to help and make sure our packages got to where we wanted them. Store was clean, parking was plentiful. Now I just wait to make sure my return successfully makes it to where it is supposed to go! read more

I had a very frustrating experience at this location due to the rude behavior of the older Asian man working the front counter. I was returning an Amazon package and selected "without a box or label", but the man insisted I pay for both a box and the label, refusing to help despite explaining the return policy to him. He was dismissive and even shoo'd me away. This seems to be a recurring issue, as others have posted similar complaints about the same man. I won't be returning--find another UPS location with better customer service. Management needs to either have a stern talk with him or let him go. This behavior is unacceptable. read more

The UPS Store - Amazon's UPS dropoff instructions. Older Asian man at counter will make you pay for both box and label despite this. - Shipping Centers Near Me - Tustin, California

Don't bother coming here: Quality of service is horrible. They won't even print a label out for you even if it's UPS. They'll force you to use their computer which chargers you per minute. Never have I seen an ups store ran like this and will follow up with corporate to see if this is an acceptable practice where they are price gouging you on labels read more

Came here to get passport photos done. Staff are super nice. Parking is easy in the strip mall it's located in. No need for appointment you just walk in and request service that's done on the spot in less than 10 minutes for $18 to get 2 passport size photos. Recommended. read more

This used to be my go to location for drop off until they brought new staff on who know nothing. As a business owner, I need to have the weight of each package listed on my drop off receipt as proof of drop off. The new staff that was recently hired doesn't know how to do this and I now get drop receipts with 0.00 weight listed for each item. The other two locations in Irvine have no issue with this... so my business will now be taken there. A call to CA weights and measures would fix this issue real fast.... I suggest you get in touch with the training department for franchise owners and learn how to correct this. The woman in front of me, also dropping off experienced the same frustration of not having the weight on the receipt. So this is not an isolated incident. read more

The UPS Store - Here's a receipt from the same location a few weeks back with weight. - Shipping Centers Near Me - Tustin, California

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Eddie is fantastic, so helpful and polite! I had forgotten to write down the tracking number for a package I dropped off and called to see if there was any way I could get it. He took the time to manually look through all the drop-offs after it didn't initially show up and saved me a massive headache. Thank you so much Eddie, I greatly appreciate your help. read more

THE ONLY REASON THIS IS GETTING 2 is because of the manager (i assume; his name begins with a T) I walk in to do a return and they sent a label that needed to be printed. I've gone to many UPS and every-time they would say "email us the label" and boom it's done. However at this particular ups Jason informed me that I would have to pay $3 for 3 minutes and then .20 cents per copy. I explained that I've just emailed them the labels before at various ups locations and they would print it. He said "we don't do that here because of security reasons" (whatever that means) he then directed me to the computer and I paid. It didn't work so then the manager came in (Name starts with a T) and magically he says email me the label and I'll help you. Then what do you know the label was emailed and he printed it and all was as it should be. Now I'm not sure why this couldn't have been done from the beginning idk if it was just a cash grab or just plain terrible customer service but this was a ridiculous experience. read more

No complaints, I came here just because I had to stop by Costco and had a package that I needed to ship off. I brought my own packing tape and was able to tape up the box and the shipping label in the parking lot before entering the store (as I heard some places charge for the tape). Package did not have any issues, store associate asked if I needed a receipt, and I was on my way. My package was also successfully delivered to the location on the same week (in Idaho) so I would say this place did it's exact job? The location looked really busy with a lot of packages lining the wall, but they seemed organized enough that I did not let it worry me. read more

Smart mouth at the counter was too lazy to help me return an item with this store and pushed me off. I've been going there for 7 years. I'm done. I will also let the agency know who approves them for returns that they aren't cooperative read more

Horrible customer service by a representative at the store front. Condescending, sarcastic, arrogant and disrespectful in every way possible. Sadly there's isn't 0 stars as a rating. read more

Terrible experience Ive been to ups a million times and they always have me email the return label to them they print it and done but the older asian man behind the counter at this location was angry for whatever reason and said that they dont do the email and that I would have to pay 3 dollars and and extra few more dollars to waste my time and log into the computer to print it from my email. Honestly he just seemed pretty lazy and didnt want to do the work. read more

I had to take an Amazon return to this UPS store at the Tustin District next to Target off of Tustin Ranch Road. When I did the return on Amazon, it said they would pack it for free. I still had it in the original package so it just needed to be taped closed. The Asian man behind the counter refused and said I had to package it up with a label. He was rude and a complete LAZY jerk. I went to another UPS store and they took the package with no problem. I won't be going back to this UPS store. read more

After speaking with Toru, the manager, he agreed to make an accommodation for me as a Senior Citizen. I was having trouble printing out a label and he graciously assisted me by taking care of it for me to get my package out properly. read more

I was running around to a bunch of UPS parcels in the area and nobody was helpful. Until I showed up at the UPS store over in park Ave. alex went out of his way to give me the best experience possible and would recommend working with him at this store. read more

I was running late and arrived at 6:59pm and Jonathan was very patient in handling my 6 items to Amazon as well as everyone else's. I know sometimes things can hectic with packages but Jonathan did a really good job on keeping the vibe relaxed and assured we would be taken care of. It's very easy for people to make complaints in todays world but thank you again Jonathon for handling everyone's needs and being so patient and accommodating and most importantly cool. I will always be returning to this location. UPS has definitely gained some reputation here. Thank you man! Ups is fortunate to have you read more

I was sad to be charged $3.50 for a UPS plastic bag when I went to make an Amazon return at this location. Never before have I been charged for something that a UPS Store should provide for free! This is the basic shipping bags that are usually included when you ship anything here. I asked for any other kind of shipping envelope and they told me I have to pay for it (even though Amazon pays them for the shipping costs) Disappointing and price gauging - really bad parking and hard to get to as well I'll avoid this location in the future. read more

Came here for a quick notary'. Called in and was told when the notary would be in. I went in and got two documents notarized with zero problems. Great and fast service. read more

This store is awful. Charged me for a whole role of tape when a strip would have sealed a box. Entitled and uninformed. Young very green employee helped me with a serious lack of customer service skills. Once I paid for tape he decided to actually decide to force me to buy a box. Seriously. Give me this info up front. You measured the box twice. Nike got me all the labels and number I needed. Why a total bill of $12 was needed for me to ship a box, is just sad. The manager eventually credited me the tape which I used two slices of. It would have been half the price to have this picked up by UPS at my door. These stores are a franchise. Stay far away from this one. So sad. read more

I was just in the store and let me tell you not ALL hero's wear capes okay! I went in there with an Amazon return because I accidentally bought two items of the same product, what a dunce right?! Well it gets better, I forgot to tape my box upon returning this item... The Gentlemen inside UPS saved my life, he didn't charge me to tape the top of the box and he did it himself. That was incredible, above and beyond. Thank you UPS. read more

Always quick and fast service here! Great for Amazon returns. PSA: Some returns need to be packaged up, and some do not. Read the return instructions from AmaZon. read more

I went into the location to return my iPhone back to T-Mobile and arrived 15 minutes prior to UPS closing. The lady was super sweet and even suggested I go through my T-Mobile checklist as this was the first time I was using this type of service, so I extremely appreciate the service I received especially as I arrived close to closing time...so thank you. I read more

Convenient location behind Target, before the bend. Everyone that works here is really nice and helpful. Never had any customer service issues, like some others I have been to. I feel bad for them every time I walk in cause I'm always doing returns. Lol. read more

I am an Amazon executive. I love this store. I am appalled and ashamed of some Amazon return customers. Read your QR code! If it says, "Customer Pack" that means pack your own box, tape, print your own shipping label, and attach to box. Stop embarrassing Amazon and yourself demanding free boxes and services, especially when returning worn Halloween costumes and used X-mas decorations! The UPS Store is merely a drop-off point to make your life easier. read more

This is by far my favorite The UPS Store. I have been sending out all of my Christmas gifts through this store for the past 10 years. The staff is always very professional, knowledgeable, caring, and polite. Two thumbs up for this store. read more

I thought, like every other UPS store that if I emailed the labels that they would print it out with a small fee. I emailed the labels and since there was only 1 computer and someone was on it for 15 minutes already, I thought like the other stores they would print it out for me. The owner said he would print it from his computer as a favor becausei would have to figure out my password anyway. It ended up coming out on the same exact printer as the if I would have used the other computer. The owner asked his employee to charge me almost 5$ for 2 labels instead of 80 cents like the other ups stores. The owner is a jerk!!!!! Not to mention parking is an absolute nightmare!! Will never go back!! read more

So I just left this store. I've never had to send an Amazon order back using a ups label from my email that needed to be printed but my friend has and she told me for a fee they'll print it out for me. So when I walked into this store I told them, I don't know what I'm doing. I already felt stupid. I asked them can they walk me through this and I was told to get on their computer and print it myself from my email and that I had 3 min to do it or I'd be charged more. So I started panicking and I got on my phone to send the screenshot from my phone to my email so it could be done quicker without having to open up and log into Amazon. I lost internet access on my phone , I asked them for their WiFi. They didn't have one to give me I went outside and my internet came back. I sent it and waited, once received I went back to their computer accepted the agreement and tried to proceed but it asked for an access code. So I asked them for the access code. They said they didn't have one. So I said well what am I supposed to do then. I need help with this. They ignored me and continued helping everyone else. I was so frustrated I stormed out of there and looked for another ups store with higher reviews because I figure if the reviews are higher they're probably going to help me more as opposed to these ppl. I mean seeing as their ratings are 2.5And I'm glad I did, I went to the one located at 13217 Jamboree in Tustin and I told them what happened. Michael & Joe got right to it, printed it out for me in seconds, and broke down the whole process for me. I can't believe the difference in customer service from one store to another. I'm definitely calling corporate about the park ave store. I'm disgusted at how they treat ppl. EVERYONE: DO NOT waste your time at this store...GO ON OVER TO 13217 Jamboree and Michael and Joe will take care of your needs. read more

Ugh this location is the worst! I dropped off some Amazon items (it is an official Amazon drop off location) and they lost them!! GRRRRR!!! Now I have to spend all this time on the phone convincing Amazon that I really did drop off the items to be returned. What a hassle and huge waste of my time. This is an awful location that can't be trusted! read more

In and out in 3 minutes, very helpful staff. On the side of Target, hard to find. read more

The UPS Store - Front - Shipping Centers Near Me - Tustin, California

Your response to my review is comical. Each store is individually owned. I don't know what customer relations can do for me when YOU yourself as the owner were not helpful AT ALL. Your employee was more helpful and would have listened to my request but they called you and were told not to complete the request. Your perceived cluelessness to this whole matter is quite insulting. read more

Of all the UPS locations I have gone to, this one has the worst customer service E.V.E.R. This seemingly entitled, probably-never-did-one-chore-in-his-life, curly haired boy was working in the front. He seriously lacked basic customer service skills. His tone of voice alone made me want to deliver all these packages my damn self. I told him that I will be needing a receipt as I dropped off my packages. After carrying the last of five 50lbs boxes in, I waited for my receipt and he gave me a blank stare. I reminded him that I will be needing a receipt. He made me wait like 5 minutes to get it and as I held out my hand to get the receipt and the little punk placed it on the counter. R. U. Kidding. Me. *slap slap* read more

I came in yesterday and wanted to ship a return from Amazon. I unfortunately did not have access to a printer at home and was hoping to print there but was told it would cost $8 dollars to use their computer and print out one sheet. Fine. So I went back the next day with my shipping label and the person at the counter was like where is your box. It was my understanding you can return Amazon packages back per Amazon but I was wrong but I understand. Luckily I had the original box it came with. I then bring it and he said you two boxes but I told him it came in this one box. And then he said next time tape it yourself or I will charge you. Ok whoever hired this person needs to put show him how to speak to people to people because there is away to approach people. Sir do not be mad at me because your career path was to ship boxes. Stay away from this place. read more

*ALERT * This business encourages price gouging to the FULLEST extent! *ALERT* *Please look at the picture of the receipt I'm attaching to this review* Cashier: David (on the receipt) this one's for you buddy. First of all I've been a repeat customer to this UPS Store for quite some time now. The owner is a nice guy, but based on my last experience here this establishment fails to think in the best interest of the customer. They are now also employing workers that try to ring out every last bloody cent from their customers. I came in with three books to ship and I needed to print a shipping label. David says their computers have internet but it's extremely "limited", so I would have to e-mail the shipping label directly to them and they would print it out for me. 10 minutes later I came back in, told them I've emailed the shipping label to them, and when they rang me up David said the bill was $9 dollars. In my mind I was thinking, "holy sh*t, they must have the wrong item inputted because how are they going to charge me almost $10 for a cardboard box and two sheets of paper". I asked David to break down the charges, and he said it was about $5 for the box, and $5 to print out the two sheets of paper. I look at him straight in the eye and ask him is he seriously going to charge me almost $2.50 to print out one sheet of paper, and his only response was "yes". By this time, the owner walks over from the printer and hands David the two sheets of plain 8.5 x 11 paper with the shipping label on it, and David proceeds to ask me if I would like to "go home and print it myself" while holding the shipping label. Hey wise guy, how about taking it easy with the whole patronizing thing, and remember that you're here working for minimum wage supposedly in the service industry. Whatever the hell happened to customer service?! I grabbed my receipt and got the hell out of there. It wasn't until I got home did I see their ridiculous charges. $1 to tape up the box, and $3 to open up my e-mail categorized as "Misc Non-Taxable" for a 10 cent printing job. Basically in my mind, if I see "Misc Non-Taxable" that really says "Erroneous-F*ck-You-Charge-Just-Because-I-Can". Yeah, that's real slick buddy. I could care less about your 3 dollars, it's just the principle in the matter. Had he told me UP FRONT how much they were charging me and not send me on a wild goose chase first and then gouge me for every possible combination of charges, I would have printed and taped up the box myself before I gave it to them. SUMMARY: A Small Cardboard Box + 2 Sheets of Paper = $9 dollars + Sh*tty Customer Service. What a deal huh?! read more

This review is long overdue. I really love the people who work here. I come in for amazon returns all the time, and occasionally to send packages. The guys working are always so friendly and always provide great customer service. I've never had issues w my deliveries. It's hard working in retail and customer service so don't be a jerk if they are trying their best. Karens here leaving bad reviews over dumb things. read more

Do not come in here for printing services. I literally needed a return label that was destroyed printed and it cost minimum three dollar credit card fee, a fee per page and per minute to use their crappy computer. Go to Office Depot and save yourself a hassle. Ridiculous to charge that kind of money to use a crappy old computer to print a shipping label at a shipping store read more

Jonathan went above and beyond helping me load a huge package back into my car when I accidentally brought it to UPS instead of Fedex.

I hate giving bad reviews but felt the need to vocalize what happened to my husband yesterday afternoon at this location. He had an appointment for passport pictures so we loaded his passport form into their quick print UPS portal for printing at the store. The employees literally had no idea what quick print at the store was (fyi it's on the ups website), but that wasn't the problem. When my husband explained what he was trying to print they were so rude about it, as if my husband was asking them to print it for free. Second, he also took in 2 Amazon returns with the 2 respective UPS return barcodes, something all ups stores do on a daily basis. This was my husband's first time doing an Amazon return at a ups store so he asked the employee how Amazon knows which QR code is associated with which product. The employee's response? "It's not our problem if Amazon gets the wrong barcode". What? What does that even mean? How is that even answering a very valid question? So in short, after paying this location for passport pics, printing documents (which I'm pretty sure we got overcharged for because the employee told my husband to "rent a computer" to print, huh?) and mailing the passport documents I wish we gave our business to another store or better yet Fedex. And I'll be returning at kohls or Whole Foods now because I have no idea if my returns will even make it back to Amazon. GO ELSEWHERE! read more

Useless unhelpful bring a printed label or pay a MINIMUM of $3 but you won't be told this info you'll wait for a ancient computer to load for 20 min to find out while the clerk stands by read more

Worst UPS store I've ever been in the clerk wouldn't help me he wouldn't print my label he went assist me whatsoever he saw me struggling with the box that I had carried in. It was a amazon return and amazon allows drop off at The UPS store. I would never ever go back to the store this person needs to learn some manners and enroll in Etiquette classes read more