First time for me to return Amazon items with just the QR code so I didn't know how that works. Upon waking in, I was greeted by the young man behind the counter and he asked how he can help, as he was still finalizing with the previous customer. I said I'll wait because I'm not sure how to do these returns. I was disorganized but the young man behind the counter was helpful and very patient with me!!! Overall Was impressed by the efficiency and service! Thank you read more

I can't praised this location enough..they were efficient, knowledgeable, extremely helpful going over and above customer service to get my letter to England quickly. Highly recommend this UPS location. read more

Came here today around 3:30pm for a quick and easy Amazon return. There were quite a few customers in there. Unfortunately only one person was working. There should have been at least 2 employees so we wouldn't have to wait so long. Especially at this time of day when everyone is getting off of work. read more

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This morning I went to return an item I ordered from Amazon that took a very long time to arrive and I no longer needed. I put everything in a box, printed the QR code with the barcode, and went to the nearest UPS to drop it off. What impressed me was the cleanliness, the good service, and how fast everything was. Great job, real professionals, I highly recommend this location! Price is free! read more

Came in for an insane amount of amazon returns I had because I like to do them all at once lol. The owner was super helpful & kind with the returns and even gave me some jersey mikes coupons!! read more

I've had such great service here but today is by far the best. Marcus painstakingly packed an old kids rocking chair that I hand painted for my grandkids in TN (go vols!). I'm checking it on the plane and it needed to be within a certain size and therefore needed a custom box created and careful packing of the chair inside. I could never have done this myself and can't thank Marcus enough for his expertise and kindness! read more

The UPS Store - Shipping Centers Near Me - Orange, California

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I will drive across town to go to this UPS Store 2075, best service, always polite and fast. I can come in with 20 returns and they are always happy to help. Bonus, is they are very kind to my boys, they give them stickers to make their day. read more

Just like the other reviewers... i literally drive past 2 other UPS stores and a post office to go here for all my returns and shipping needs. I've been going here for years and have never had anything but the greatest service. The staff is always so kind, helpful and patient. They also don't charge for USPS drop offs as many of the other stores do. I highly recommend this location!! The owner is the best, usually there working- which shows she really cares, and she is doing a great job training her staff to continue treat customers in the same way. Best UPS store ever!!! read more

I want to leave a positive review for this location as I frequent this UPS Store. It's family owned with fantastic service. They are always so helpful and kind! I come in with my babies often to handle paperwork and returns and they are always so welcoming and efficient- I highly recommend this location! read more

I know I reviewed this business just a few months ago but they deserve another shout out. Today I went in with a few things to return. I needed boxes or bags to ship the things back. I brought my own tape gun because I wasn't sure what I needed. The woman that helped me once again was absolutely the sweetest. She is so friendly and helpful. I felt bad going in with returns but she could not have been kinder. Truly wonderful UPS store. read more

This is by far the best UPS store I have ever gone to. Fortunately, it is close by my house, but even when I am out of the area, I will wait to do my UPS returns until I am back home and can go to this location. Everyone has been super friendly and helpful at this location. Many locations charge when doing Amazon returns even when the return instructions from Amazon say "no box no label needed." I have literally been charged for tape and boxes at other locations only to be told to "try to request a refund from Amazon." Not only do they not charge unnecessarily at this location, but they are very friendly and fast with their service. Highly recommend this UPS store! read more

I've been a customer here for years and recently returned some items to be shipped back to Amazon, when I arranged for the return on amazons web site it clearly states that no box is needed, I can just drop the items off and they'll ship them back at no charge to me. I've filed a complaint with Amazon. WRONG! They said that I'd have to charge me between $10-$20ea to box up each of my items. Dishonest people, I'll never go here again. read more

This location is the best! The staff always goes above and beyond to be helpful and kind. They always try and give the most cost effective options for shipping and make Amazon returns a breeze. I wish I could give them more than 5 stars! read more

I want to say that the entire staff at the Brea UPS Store at 407 Imperial Blvd. Are extremely helpful and accommodating. It is a pleasure to do business with them! read more

I still think Bethany gives amazing customer service, but after meeting her boss (one of the owners) I've got to downgrade this place to one star. Snover is unpleasant, argumentative, rude, and aggressive. What she does in lieu of customer service is totally unacceptable. This all came about simply because I asked why the markup on their stamps is so high - they charge $72.95 for a roll that you can get at USPS for $55!! I wish there was another similar store in this area, but as there isn't I'm going to stop coming here and make a point of going to USPS from now on. Snover's combination of price-gouging and sub-par customer service is just too over-the-top for me. =============================== Note: When I posted my initial review on 07/28/2020, Snover (aka "Local") posted a glowing comment, thanking me for my business and saying they were glad to help. A few days after I met Snover and downgraded my review, the original comment was removed and replaced. The new comment accused me of being "fraudulent" and states that I have never visited this store. It's a sad state of affairs when a business owner treats customers so poorly that they're willing to take the time to post negative Yelp reviews. It's even sadder when the business owner never admits fault and attacks her reviewers instead of fixing the root problem, which in this case is poor customer service and unfairly high prices. "Local" (the name Snover uses to post comments on Yelp reviews) uses a picture that isn't of a real person that's associated with this business. While many non-Elite Yelpers don't have real pictures of themselves in their profiles, this is the only business I've run across that uses a "fraudulent" (Snover's word) photo to post review comments. I've posted a picture of Snover's original Yelp review comment. read more

The UPS Store - Shipping Centers Near Me - Orange, California

Friendly andready to give you an answer very flexible. Love working with them for personal and business needs

Great customer service. Always a pleasant visit dropping off packages. Everyone is very helpful and knowledgeable and welcoming

If you have many packages ( I had 6) this place is a great place to go in. Very helpful staff and very courteous. They took care of it completely and quickly. The owner told me - next time you don't even have to wait - we will send you the information. Imagine that! read more

Easily the best UPS store they I've experienced! I am a disabled man, and I need help in moving my items that are too big for me, with just my walker. With a quick phone call, the team is always ready to help me, very supportive and patient. There is no doubt that I'll be their customer for ever! read more

This review is long overdue! I really appreciate the kindness of this staff. Today, one staff member saw that I had something really heavy, and he ran outside to help me. They are always friendly and helpful, and I only go to this UPS store as they make me feel comfortable. I am constantly at this store doing Amazon returns, so their service is really appreciated! read more

Best service all around! I drive to this location wven though I have another location closer to me for all my shipping needs because they are just so fast and efficient! I never have to worry about anything getting lost, I know my packages are in good hands with this friendly staff! read more

Great customer service, friendly staff and always offering to help. One of my favorite UPS stores. They always great you with a smile and provide great service. read more

Outstanding service! I came in shortly before closing and needed to send a fax with confirmation of delivery timestamped today. The owner stayed after closing to confirm my fax went through. I'm so grateful! Christine read more

I love this location! The parking is great. Love sending mail from here. Fernando is the best! He gets everything right the first time. I've never had an issue with anything he has ever helped me with! Thank you Fernando! Honestly, everyone here is great! Thank you for all you do, Fernando! read more

This local UPS store is so friendly! I love coming in because the staff always greet me and pay attentive care to their customers even if they get busy. I usually tape up my boxes that I am shipping out and use their UPS label sticker to attach my shipping label onto the box. This location also has a USPS drop off box for you to leave to get sent out to save an extra stop for your convenience. Overall, this local UPS deserves a 5 star for their customer service and wonderful job at keeping things efficient! read more

I've never felt less welcome at any other UPS store :-( The owner of this shop, Snover, claims to have security cameras running inside and outside of the shop at all times. If there really are cameras here, their most important purpose seems to be providing Snover with "evidence" that reviewers who post negative Yelp reviews for this place never did business here - isn't that special?! ;-) No doubt Snover's cameras within won't have any flattering footage of me either because I'm decidedly NOT happy with the way this place operates. Why? Over the course of several months, I've stopped in a few times, and the wait was never shorter than 20 minutes. Without fail, when there are multiple customers waiting in line, there might be three or four people behind the counter, but there's only one waiting on customers while the others all gather around Snover. The times I was actually waited on by Snover, she was brusque, rude, and unpleasant, with a serious attitude problem. Did I forget to mention their prices? The markups for shipping and US postage are usurious, and what they charge for scans and faxes is nothing short of highway robbery! NOTE: I read about the security cameras in Snover's response to another reviewer's recent one star review. I also noticed that after that review was posted there were then no less than TEN five-star reviews posted in the space of three weeks! Do I smell someone trying to do damage control? Given that this place has had less than 40 reviews between 2007 and March of 2019, I can't imagine any other explanation. The damage control attempts have continued - Between March and June of 2019 there were more than TWENTY additional five-star reviews posted!! Don't you think all that furious effort recently would be have been more productive if instead of trying to bury an honest Yelp review under a mountain of manufactured praise, they simply focus their efforts on keeping their customers satisfied and happy? If the did that, this store wouldn't have any problems with negative reviews. read more

Ok. This place has vastly updated their attitudes since there is a new owner. Totally helpful and friendly. Brought like 10 amazon returns all with different labels and Marcus was totally patient with me and super nice. Great people! read more

Went in for a custom print job and walked out feeling like family. As I was waiting for my print job customers were greeted by first names and new customers were made to feel welcome as did I. They took time to make sure they used the stock paper I needed for a presentation carefully and delivered a finished product I will be proud to present. Thank you, Micky, Snover and Harley. read more

THIS PLACE & THE COUPLE THAT OWN IT ARE HORRIBLE!!! If you need postage or a mailbox go to the UNITED STATES POSTAL SERVICE. DO BUSINESS ANYWHERE ELSE!!! This place is WAY over priced!! They nickel and dime you here to no end!!!! All other UPS Stores are cheaper than all of Snover's rates here.....and the USPS is even more affordable. The USPS even scan's your mail & will email you a photo of it. There is a pretty high turnover rate here. As of right now, Bethenny and Trevor are the only people currently employed at this UPS that know what they are doing and understand customer service. I dont know what they are getting paid.....but they deseve way more than what Snover is paying them. I've had a box here for 21 years....and I've seen alot. The current owners are nothing like the original owners or George the previous owner....THAT IS NOT A COMPLIMENT SNOVER!!! Maybe you need to go sell tea and focus on that!! More to come..... STAY TUNED!! read more

This place has a really great location; there are no other places that make copies or rent mailboxes for miles. If the owners were honest, ethical business people I'd almost certainly become a regular. Unfortunately, the owners of this shop are a lot more interested in price gouging than anything else. They're aware of how good their location is, and their markups are so outrageously inflated that they actually refused to give me price quotes for scanning, copies, and faxing when I asked them via the Yelp app. Instead, they responded by making vague noises and suggesting that I come in to find out what their prices were. When I eventually did visit their store, I found that their prices were nothing short of highway robbery! They markups they charge on postage stamps is obscene, and they have the worst prices for scanning and faxes I've seen anywhere in OC. As if they're outrageous prices aren't bad enough, one of the owners, Snover, was both rude and insulting to me when I asked her why their markups are so high. No amount of convenience is worth dealing with customer service this bad and prices this high; I'll never come to this place again unless I read on Yelp that the store has new owners. Note: From reading other one-star reviews, I have no doubt that the owners will deny that I've ever been a customer. Don't they think that people will realize that's their standard response to any negative reviews? read more

Great service & very helpful! This is a very convenient location next to the toll road! Will definitely use this location again!

Terrible customer service. Bot only unhelpful but dishonest and misleading. I would not recommend using this location.

The staff looked out for me before closing and performed a fingerprint test. I also know I have a stiff hand because of the staff 5 stars read more

Snover and her husband are two delightful people. Since COVID, I've needed to fax, scan, print stuff out. They are courteous and quick, always friendly read more

Very good service. I was there this morning and because the box I used was larger than the content inside, the shipping rate was higher than I expected. Instead of me having to find a smaller box and then come back, the owner of the store basically helped me repack with the smaller box on the spot, which ended up saving me quite a bit of money. I appreciate the service! read more

This is the most helpful, efficient and comprehensive ups store that I have ever patronized! This is my new go-to mail center!! Bethany and Snover were super friendly, helpful, and patient. Everything I was looking into was explained well and thoroughly. The services i purchase today were a post office box and some greeting cards. They have an excellent selection of cards, and decorative boxes/envelopes for mailing. This is a busy place, and yet they kept everyone happy, and we were all well taken care of for whatever our needs were today. I am looking forward to a very long relationship with this center and the people who run it!! It has plenty of parking and has a nice coffee place two doors down. I am grateful for the wonderful service I received at this UPS Store!! read more

Located inside of a shopping center with. Albertsons, excellent cleaners next door. I had rushed in there couple days back to make some copies before a court hearing I was a witness for. Pressed for time, the UPS store had a computer set up for me. I made my copies, organized the couple folders in hand and placed my bag and my fairly new MacBook computer in the bag, at least I thought I did... WRONG I was impressed with each staff members professionalism, level of expertise, as to how to log in, problem solve not having a specific. Program the file was created in, how to convert, and finally how to print double sided. To my surprise the whole experience including the approx 15 color print job cost less than $10. I think any other place would have charged much more and it would have been a do-it-yourself experience. Today, I got a call by my company receptionist saying a UPS store from city of Orange called asking for you. The owner, Mikki has your MacBook you left back. I didn't even know I was missing my MacBook... I quickly called him and took a drive to the store. Once I got there, he was kind and very professional. I found out that he found me because my login name was my own, and he found me on LinkedIn. Thank you for Google, LinkedIn and most of all Mikki from this awesome UPS store. Bravo read more

Awesome location. They did a great job with all of my needs. I had to ship 6-10 different items and they really helped me a lot!!! Pick this location. read more

I am so disappointed in the level of customer service received at this location. I go to this UPS store several times a month to ship all of my work packages. A package I recently shipped to one of my clients was sent to the wrong address and returned as "non-deliverable". After talking with the location for over 30 minutes, it was determined that the error was on there end; however, the store clerk informed me that I would need to pay to have the package redelivered and that it was also my fault for not noticing the address on my receipt was wrong. I usually do check the addresses, but for some reason this time I did not. The clerk did not apologize for the mistake and said, "these things just happen sometimes". I am beside myself at the poor level of customer service I received and frankly, I can't believe that a store would forego all future business with me over a $13.34 delivery charge. I will be taking all future business elsewhere. read more

I wish I opened our business account here sooner! I love having our p.o. box here it makes dealing with our customers so much easier. Using them for our office needs has been wonderful, from making forms and copies to shredding services and shipping it's been perfect for all our business needs. The staff is always so warm, welcoming and knowledgeable. Bethany and everyone else have been such a pleasure to work with. It's great for our personal shipping needs as well. 24 hour access to our p.o. box is a definite plus. read more