I came in today to get some postcards, but they didn't have any available. The manager went above and beyond -- she took time out of her day to cut some cards for me since I had several packages to send. It was also my first time using the DYMO label writer, and I had trouble printing both of my labels. Instead of making me go back and forth, the manager, Isaiah, and the rest of the staff worked together and made a group decision to let me email the labels to them from home. Everyone was kind, patient, and professional. I really appreciate how the whole team came together to help me out. Thank you to the staff at the D Street FedEx -- you all made my day! read more

Great customer service by Kalvin. He was attentive, answered all my questions, and pretty quick to complete the transaction. The way Jennifer handled customers who were not very happy was in a great way. She kept great customer service with them as well. The store was neat and well kept. The fed ex price was awful, but that's not their fault. Lol Thanks for excellent customer service! read more

FedEx Office Print & Ship Center - Printing Services Near Me - Washington, DC, District of Columbia

A scam shipping service. I purchased 2day express shipping on a Friday. The package was delivered after 4 pm Wednesday. My friend had to go outside her house and walk up to an unknown man walking in front of a neighbor's house and ask if he had a package for [her name]. Guy goes to his unmarked van, parked away from friend's house, and grabs the package from the front passenger seat. Friend asks: So if I hadn't come out of my house, you would have left and I would not have received the package? He scoffed: Yeh, I guess. Many calls looking for the package to the 800 number in Central America were useless. No customer service person could contact a local Fed Ex to help locate the package's whereabouts other than to say on a delivery truck. Stressful experience. Fed Ex charges you for a service you will never receive knowing you will not complain and follow through on your complaints and continue to keep calling back. Disgusting business. read more

[Coronavirus review] This is a bit of a high traffic spot, meaning that during our social distancing times, where there are strict limits on how many people can go inside a store like this. They had an extra employee standing outside to manage the short line that developed, as well as at least three working inside. At least some people still have jobs. I needed a couple of pages of printing and simple shipping. Printing went fine, shipping took a few extra minutes (even with the line outside, there was still a line inside), and where touchless payment would have been advised, they had that at only some registers for some reason. But I shipped my stuff and I'm confident it'll get there in a timely fashion, so it's all good. read more

I had THE BEST printing experience with Jen H.! I walked in with a very complex printing project and I needed all the help I could get. Jen H was so patient with me and super knowledgeable about how to get the project completed. I was on a very short deadline and she assured me that she was able to get the project completed within the window I needed. She's really a lifesaver. Oh and of course the prints turned out FANTASTIC! read more

Mia and Franciso processed 40 packages manually and had the best attitude. I arrived in the start about 5 mins after opening and it took about an hour to type in all the shipping addresses and they did it while being so nice!!! While also helping other customers I really appreciate their kindness and help!!! Amazing customer service and they found the best price options for what I was shopping. So thankful !!! read more

I noticed the reviews from this store is low, but I have been pretty lucky every time that come here. I am always helped by Jose or Jen H, they are incredible helpful and nice, they guide me trough the whole shipping process, they print my FedEx label free of cost, I feel valued customer here. I highly recommend this FedEx location. read more

This place was open and here when I needed it and I appreciated it. I needed to print out some contract for two appointments that I have early in the morning. This location actually stays open until the late hour of 8pm, whereas most of the other locations close at 6pm or 7pm. The problem that I had is that none of these places open early on Saturdays. Even others don't open at all on Sunday. Unfortunately for me, I do not have a printer at home, so I definitely do rely on office places like this to do most of my printing and copying. They may not always have the fastest of friendly service, but in this instance they were here for me. read more

FedEx Office Print & Ship Center - Printing Services Near Me - Washington, DC, District of Columbia

FEDEX OFFICE @ EASTERN MARKET ODD TRANSACTION FEES: I walked into the store, going to the counter and say "I would like to take a digital photo for a visa application?" The 1st gentleman behind the counter said "Let me get the one who can help you. The 2nd gentleman took my picture and said it would take up to 5 minutes to finish everything. I thanked him and looked among the books and other merchandise until the 1st gentleman gestured me to return to the counter. He placed on the counter some passport photos and stated the price of $18. I paid the money and as he gave me the receipt I asked "Where do I retrieve the digital copy? Will someone email it to me, or do I download it from your website? The 1st gentleman said "Well, do you have a drive?" I chuckled "No, who carries flash drives anymore. It is 2023, everything is in the cloud. May I speak to the manager please?" He arrived and repeated twice what was said previously but said it in an uncourteous, cantankerous way. I was distracted by his tone as he was communicating why I needed to pay an additional $5 to get what I asked for. He said the type of machine used in the back to transfer photos will do so only to an USB. I paid the money- not really understanding what the extra 5 bucks was for. But I did know I really needed the picture! I felt stuck between a rock & a hard place because I needed a picture of myself to complete the visa application. BOTTOM LINE: Hindsight is 20/20! I did not quite understand all the moving pieces which I can easily express now (it's been a couple of days, but I still remember the low-vibe engagement). I ended up leaving the venue without a photo because I did not understand what the manager was saying AND after paying 2 fees. CONCLUSION: The stank manager should have given me a refund and never charged the second fee because I may not have understood at the time, but he did!! IMPACT: Since I was participating in graduate courses until 10 pm that evening, my partner had to commute to this location with a flash drive to get my electronic photos before the store closed that day. Otherwise, the photo would have been automatically deleted at midnight. RATING: I give 2 stars... for the first 2 persons I engaged with; however, the store manager can kick rocks because he is a BUSTER & busters don't get nada (SMH)! read more

It's conveniently located but it's a "use if you have no other options type place." The prices are FedEx high and the place is understaffed, which I have seen result in really long lines and a lack of support if one of the machines (like a printer or copier) is malfunctioning, or you just need help. The staff isn't always super helpful or friendly, but like I said, I attribute that in part to the place being insufficiently staffed. Use if you have to, but gosh, go at a time when it's not crowded or bring with you an extra dose of patience. read more

Come here pretty frequently and, am always greeted and assisted almost immediately upon entrance. Today was no different but even better as I was assisted by Gianna P, who made my experience so much easier. She was knowledgeable with different products, patient and careful. She took her time to ensure my needs were heard and implemented. Thanks to her my event will be amazing! read more

Maybe it wasn't so good before? Wondering why there are so few stars... but I've used this location about six times in the past six months, and have received outstanding, friendly and very helpful service here. I've dealt with four different employees for different jobs at different times, but each time I found them knowledgeable, happy to help, and all around excellent at helping me achieve my goal. Best of all, they know what they are doing! I work in graphics, and the fact that they understood was really helpful. As another reviewer noted, this winter it was necc. to stand in line due to Covid, but an employee stood outside with us to make sure the line moved along as quickly as possible- the moment someone left, he allowed a new customer inside. read more

Horrendous service... staff were rude even after they got my order wrong. They acted like I did something wrong when I asked them to fix it.

I'm glad there's a FedEx Office in Eastern Market, but one thing they need to work on is warmth. Every time I've gone here, the reps aren't friendly or helpful. That said, they still get the job done. Note: Do NOT tape your package up with duct tape. They'll make you take it off (It will melt in transit) and charge you $2 for them to tape it up themselves. read more

I've used this FedEx many times for a variety of things. They have always come through with a quality product and the staff here is extremely helpful. I'd highly recommend this FedEx! read more

FedEx is always expensive, but they did have my somewhat complicated order ready quickly. However, I had to wait for over 10 minutes in line just to pick it up. Either need more staff or separate lines. I've had the same problem getting help when something wouldn't print read more

My fiance and I came in here yesterday to print out some signage for our upcoming wedding. First, I want to give the biggest shout out to the GM Maxwell. As soon as we walked in he immeditately took care of us and went so far above and beyond to make this an easy experience for us. He told us he and his wife had recently got married too and wanted to take as much stress off of us as he could - and he definitely did. I don't write reviews very often, but my fiance and I both felt like it was necessary to provide feedback about how great Maxwell was to work with. Second, I did a ton of price shopping for our printing needs (menus, welcome cards, welcome sign, etc) and FedEx was about $200 cheaper overall than everywhere I looked at online. Overall, super happy with this experience and would recommend this location in particular. Huge thank you again to Maxwell!!!!!! read more

After having breafast around the courner. Me and my brother when to pick up a package from Fedex that us to been Kinkos copy and package delivery. Great location for a Fedex store. Starbucks store near by. Free Wif and quick service. All you need for a busness an a person to pickup there package from so I don't have to go out to there hub delivery. One thing bad about this location store. No restroom. They told me I have to use the Starbucks restroom or one of the resturants. read more

FedEx Office Print & Ship Center - Printing Services Near Me - Washington, DC, District of Columbia

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Gave these guys a basic copy job. Literally, copy three pages and staple in the corner. That was it. They completely botched it. Staples in the wrong place, missing pages (on a test for my school!!), and more. And then they charged me 25 cents a copy!!!! I thought they had moved the decimal!! And then, when the guy caught one of the errors and tried to fix it he messed it up again!! I generally try to use B&B Duplicators downtown but it was late. Will never use these FedEx again. Will try to find another better and better priced option off the Hill. read more

The employee Shay was very nice, helpful, and patient with helping me & my sister use the printer for the first time. Thank you, will be returning because of you. read more

I hate that this is the most convenient place to get items printed, because it's absolutely garbage. My items are never ready on time & they are rarely done correctly. Most recently, I submitted an order that was supposed to be done by 7:30pm. I waited until the next morning to pick it up & it still wasn't ready. When I made my frustrations known, the gentleman working told me that I had "plenty of time". Um, you're the one who missed your deadline, I don't need your commentary on my schedule. Then, the instructions for the order were not followed. Instead of reading the order and completing it, the other employee made a completely inaccurate assumption about how I wanted it prepared, cutting the paper into quarters rather than halves. She then tried to send me out without reviewing my order. Fortunately, I know better, and was able to catch her error. Unfortunately, that meant I had to stand around and wait even longer for it to be ran again. Meanwhile, I still paid full price. This place is pure garbage & you should actively seek alternatives, unless you want your time totally wasted. read more

I thought I would quick stop by FedEx to print two 8x10 photos. Instead I ended up in my personal hell (6th or 7th circle!). The self-service machine was frozen and it took THREE employees to get it to work again. I would wait in line to ask for assistance, they would be like "just restart it" and walk away to help someone else... never mind that it wouldn't restart in any obvious way... spent nearly 30 minutes like this. Note that I'm a millennial and get computers. Printed the first one a-ok. The second one came out with faded colors. I tried to flag someone down but I watched everyone end their shift, clock out and leave while I'm standing there. One poor guy is left to deal with all customers and he finally offers to reprint it from the back. Great. Except it's a random 8x11 on quick-print paper (not a photo) and was auto-resized so can't be cut. Apparently the self-serve is the only photo printer. Fine. I'll just take a refund. 45 minutes and counting. We then have to wait for the manager, who is apparently on a phone call but has been alerted I'm waiting for her. Ten minutes go by. She steps out, makes eye contact, and then picks up a ringing phone in the front of house like "can I help you". WHAT. SHE KNOWS I'M WAITING. She also had been the first employee to tell me to restart the computer, so she knows I've been there almost an hour. Hangs up only after several minutes when I call her out, no apology, no attempt to ask what's going on like a human being, no attempt to rectify what happened. I get that it's understaffed and doesn't have the best technology. The manager needs to fix that. But it's gets personal when staff -- who are probably too exhausted to engage, and/or are afraid of breaking a policy to always answer the phone -- end up being downright rude. read more

The obvious dissatisfaction and exasperation some of the employees here seem to feel about the job often seems to be passed on to the customers in the form of inattention and curt responses as customer service. The shipping itself has always turned out fine, but visiting this location has never been a pleasant experience for me. Wish it were different. I much prefer the FedEx center near the Library of Congress for shipping but the hours are more limited there. read more

Zero stars. Staff extremely rude, kicked me out because my dog wasn't a service dog after I was already at the front desk. I said can I just drop off my package it has a barcode, she said no not with that dog. No signs on the front of the store either! read more

Special shout-out to Jen and Marco at this location! I get postcards and other marketing materials for my job printed here every week and they both are always super attentive and remember the changes I need to my orders ! Even when the store is really busy, they are always very friendly and helpful! Thank you! read more

Don't go! They aren't open! They routinely lock the doors and close 15 minutes before they are supposed to and when you manage to get in, they help people who come into the store after you. Worst customer service ever. I suggest finding another location. I called to file a complaint 2 days ago and waited on the line for over an hour before the line cut off. When I have 2 hours to wait on hold, I'll try again. HORRIBLE. read more

The worst customer service from the print staff. Rude and unhelpful from the start and throughout our several interactions.

This Fed Ex shop is horrendously awful. The staff is useless. If you need help go somewhere else. So many people doing "work", yet no willingness to do the work of helping. Shut. It. Down. read more

The only good things about this place is the location and the hours. Otherwise, all the negative comments are spot on. I've been going here for many years, and I do so because I run a small business. My advice? If you have basic work, like copying or faxing, you should be okay -- provided you do all the work yourself, you don't need any assistance whatsoever, and the machines are in reasonably good working order. Sometimes there is only one copier machine working, and if there is a line, then just come back later. There isn't any point is waiting because the staff isn't there to fix the jams or whatever. IF you need to use their computers for scanning or other things, the instructions are clear as mud. It took me several times to figure it out because the instructions are written so poorly, and it's fairly complicated. Do not bother asking the staff for help, as they will give you absolutely none. Do not use the counter service for anything other than paying for merchandise. Do not use their copying services for any reason at all. No matter how small your job, they will tell you it won't be ready for another day or two. They never have any staff actually making copies. Do not expect any friendly advice or help. I can't tell you how many times I have gone there and asked a question, and the staff person just says nothing -- not even an acknowledgement that you just asked a question. They walk away, and you don't know if they are going to do something for you, help another person, go to the bathroom or what. It's like you are talking to mummies -- they just stand there motionless and wordless and you wonder if they are going to explode or something. It's the oddess thing you will ever experience in retail. Eventually, they meander back and say in a very bored way that either they can't do the request, it will take much longer than you expected, or it will cost much more than you hoped. You know that that's the end of that, and that there is nothing more you can say. So you just leave. There is one woman who is nice and friendly -- I think she is the owner or a manager or something. However, the rest of the staff treats you like a problem they wish would disappear. read more

This place sucks! They need a completely new staff (except for this one really nice and helpful woman). The really fat b**chy woman needs to go if she hasn't been fired yet. One time I went in there and she gave me this attitude of "What the f**k are you bothering me for! Why are you in my store!" Not cool. I wasn't being pushy or snippy or anything. Another time I was being helped by a very nice lady and I noticed this other b**ch 'helping' a very elderly lady. She kept yelling at the older lady, treating her like she was dumb. When the big lady walked to the back I said 'God I hate her!' The older lady agreed and decided to leave. The lady who was helping me asked "Oh have you dealt with her before?" I said yes and told her about it. She started to tear up and and said, "Oh my god, I though I was the only one. She is soooo mean to me. Just such an awful person. She is so hateful!" Aww, I felt so bad for this lady. I could only imagine the torment she had been through every day at work. I told her I wish her co-worker would be fired. Not sure if she took action. If it wasn't so close to work we would go elsewhere. read more

Unbelievable. One of the worst retail experiences of my life. If you stop reading now, the takeaway is DO NOT GO HERE. 11:18AM I walk in. There's one person being "helped" and it looks like they're almost finished. I diligently fill out my Ground Shipping forms and select packaging. I'm sending a dress shirt to CA and a bracelet to OH, both eBay buyers. When I step up to the plate I'm roundly chastised for my packaging selection. Does a dress shirt need bubble packaging? Probably not, but Ms. Thing behind the counter isn't having any of it. 40 minutes later and I'm finally done. Yes, 40 minutes. And something to the tune of $30. I can feel my blood pressure rising as I type so I'll wrap it up. Suffice it to say, if you have ANY alternative you need to bypass this horrid location. You're welcome. read more

I think the name is actually "Fedex Kinko's". They're located across the street from Dunkin' Donuts, on D street in Barrack's Row/Eastern Market. They have late hours - or possibly they're open all night, I'm not sure, but all I know is that they were open when I had printing to do for a grant proposal that needed to be at the post office by midnight. The staff were friendly, but very confused about things and definitely took their sweet time despite my rush. I got the job done, though, and the printing is pretty cheap. There's metered parking right outside the store, which is convenient. read more

Want your print order done wrong and completed hours late? Then go here. My order was due at 4pm. I arrived for pickup at 6pm and the guy responsible for my order told me "5 minutes". He then proceeded to spend 45 minutes chatting and smoking in front of the store. Another guy agreed to take over my order, but asked me to sort my presentations for him so that he didn't have to separate each copy. He finally bound each each copy (6 copies), but took 30 minutes to do it. read more

Well this location has a scanner so it gets an extra star for that! I actually first went to the Fed Ex near the Bank of America on 2nd and Pennsylvania and they didn't have a scanner so I had to walk over to this place. So I'm writing this review if you need to scan something. They have only one scanner and it charges $0.40 a minute. Not bad if the software is quick but it's pretty slow and you'll likely use 3-5 minutes. Plus with most things that I scan, I tend to use email to save the pdfs. The Internet connection is also slow and will likely add another 5 minutes or so, which means you're going to end up paying close to $5 just to scan and email something unless you're smart and carry a flash drive with you to avoid getting on the Internet! All in all, it's convenient and the self service stations are pretty user friendly. Only wish I didn't shell out over $6 for scanning 5 things, that kind of blowed! read more

I hate this place! I keep going back either thinking it was me or "that person working there didn't mean it. . . they must be having a bad day". Well, yesterday was the fourth and last time I will be returning. The staff is rude as hell, doesn't matter what shift or who. Not only are they rude, they don't know what's going on most of the time. If you want to send things to the printer from a jumpdrive/cd it charges you 25cents a minute, which doesn't sound like a lot--but with janky equipment that you have to "figure out", it adds up! Anyway, try it for yourself if you must but this place/people suck! read more

Horrible customer service by the actual manager. The copy/scanner machine malfunctioned and needed to be rebooted. A wonderful rep named Malcolm came and rebooted the machine. He then said take your documents to the front desk and a rep would be able to scan your documents. So we are waiting in line for a rep, all of which are busy so an assistant manager (short african american woman in her late 40's or 50's ) comes from the back to help us. We explained the situation to her. And she says theres nothing we can do in fact she says that. They dont sacan documents there. I know for a fact that is a lie because i have had multiple documents scanned at the location in the past. And no covid is not an excuse because it was during covid when i last had documents scanned. It just sucks because she gave no effort to help and when i said what Malcolm said to us. She stuttered and said we just dont do that here. It was clear she was having a bad day and didnt want to help anyone. It saddens me to see bad customer service. Moreover from my own people. Sad to say if i was possibly another race she would have done what we needed. But i can say with confidence that i will not be going to this place ever again. read more

Mixed bag. Pros: 1) It's great to be able to print, scan, etc, when you need to, in a pinch. 2) Clean, spacious, air-conditioned. 3) Helpful staff. Con: I just feel like I've been robbed of my money every time I come to any FedEx Office, because the prices are so high. read more

Don't go here. Ever. Laziest workers I have ever seen with the exception of Shannon, who was super helpful when she wasn't even supposed to be working. If I could give 0 stars I would - 1 star is even too many. read more

I went there on Saturday to simply buy packing boxes/supplies and was treated to a floor show that reminded me of the old Washington of 25 years ago -- Southern efficiency, Northern hospitality. After waiting for 20 minutes while the staff alternately ignored me and fought with an old African American customer over their "disrespectful behavior" to the customers, namely him, I was finally told that they didn't have the size box I was trying to buy. Not sure how this place makes any money. read more

The people here were incredibly patient with me and in helping me obtain my package. Originally, I ordered a package delivered to my apartment. Then, I redirected it to this FedEx location. The online tracking information, this FedEx location, and the FedEx customer service center elsewhere that I telephoned all had different information regarding the location of my package and when it should be arriving at this location. My package was upwards of $200. Needless to say I was quite frustrated and flipping out. Thankfully, I kept my sanity because the employees here helped me throughout the entire process: they told me who to call, took down my number, were patient and remained helpful despite my visiting and calling this FedEx about 5 times in a two-day period. read more