Trash. Garbage. Not helpful in the slightest. Driver said my boxes weren't ready when they sitting by the door clearly marked. I had to take the boxes to them. Terrible service. Zero desire to use them for anything. I get an upset stomach when I see them pull up out front of the office. How can I leave zero stars for this clown operation? read more

Avoid this location if possible. I've had 3 packages come up missing and have had to go back and forth with customer support and the call center. These packages are high valued and they just don't seem to care. read more

I would never go to this place again. They have loss my packages three different times. I have been dealing with this since the 19th and have been told nothing but lies. The (young) manager actually thought it was funny I was so upset and did nothing to problem solve or help in any way to find my package. Instead she said out loud in a lobby full of people that they loose packages all the time. I can't believe they can treat a customer that's already upset in that manner. I will be following up with corporate on the poor management level. So upsetting they can be so inconsiderate. read more

If I could give it a minus 100 I would. It's an absolute nightmare. First the driver lied that he or she attempted to deliver to my residence when infact we were home. Now I'm told they will attempt to deliver tomorrow and all I'm asking is to go to this facility and pickup my package. I'm being told I cannot do that due to company policy. WTF They will not give out the phone number to this location as it listed as private. Are you serious, this is a business so why is it private read more

I called customer service and had to wrangle with an AI Bot for about 10 minutes before taking to a human being about a valuable package. The aforementioned individual was not helpful in any manner and was quite rude. That guy should get fired and FedEx should be driven out of business. There's always UPS and USPS. read more

Awful service. Their call center told me I could pick up a package as long as the address on my I.D was the same as the package. The FedEx store said the package can only be picked up by the person whose name is on the package. Left hand doesn't know what the right hand is doing. What awful customer service. They give you window on the delivery time but they don't show up during that time, very inefficient. But they don't care!! read more

Very unconvinced. If you are not open on Sunday you should have transferred delivery package to the others FedEx store that make people can pick up on their they off that there is only one Sunday day off for me. read more

I was skeptical going here but it was way closer than the other store I go to and just had a drop off. The lady was super nice and quick!

Please do not use this facility for delivery ever!!!! No stars but I had or else it wouldn't post! not even deserving of one! We ordered really expensive steaks that is obviously perishable and paid for over night.. well it's Thursday 12/3/2020.. just received our spoiled wagyu.. we ordered this on Sunday and shipped out Monday... and estimated "overnight" delivery on Tuesday! You'd think if something was marked perishable it should be delivered soon... but it didn't we were tracking our package and it was apparently sitting in the delivery truck since Tuesday. NOT GOOD! Not acceptable and when we tried to call the facility to see if we could just pick up our package she also confirmed that it's in the truck therefore we were unable to pick it up! FAIL!! I fully understand things can be delayed because of covid but come on.. sitting in your delivery truck for almost 3 days?! -5 stars! read more

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Tried to scan something today- should have been straightforward. Went to Staples but the line was way too long. Fiancé convinces me to go to Fedex because they have more machines. First machine didn't work- had to wait 10 minutes for someone to help. There were 3 employees and 1 other customer. Apparently the machine I chose doesn't do well with scanning to E-mail even though it's a service that is offered from that machine. Employee had to completely reboot machine which was taking a very long time. Gave up on first machine so tried second machine. I gave up on scanning to email and just used a USB drive in hopes that was a less complicated action for the machine. This one scanned my items but then the kiosk went blank before I could load them to my USB. I waited for help- 15 minutes while 3 employees helped the one other customer in the place. Gave up on getting help so just rebooted the machine on my own. Scanned my items again, crashed again. Waited another 10 for help- lady was nice but not helpful at all. She rebooted it just as I had done which didn't work because why would it work the second time when it didn't work the first time? Gave up on this machine and went back to the original machine. In an attempt to be helpful employee asks how many pages I am scanning. I say 13. She tells me that the machines don't do well with more than 35. I inform her 13 is less than 35. ‍ Tried again with the scan to email. Machine crashed... AGAIN!! Once this one rebooted I had to rescan my card for the 5th time, rescan my items for the 7th time. Tried to scan to USB but it didn't work. Employee proceeded to unplug and plug machine back in. As she had already done. FOUR. TIMES. without any change in the outcome. At this point I think I'm being pranked. I give up. read more

Went to pickup a package that was said to be able to pickup from customer service. When I got there they said it was in a box with ". "thousands" of other packages when they're were too lazy to get the package instead read more

Horrible customer service. They give an estimated time of delivery (signature required) which is useless as they never deliver within that time frame. After missing the delivery 3 times, I called and they stated they would attempt delivery again. They did not and when I called and asked to speak to a supervisor, she said they can only attempt 3 times. Wasted a whole day waiting for nothing! read more

This is exactly why I never use FedEx. My package has been at this facility since yesterday and isn't due to me till tomorrow. Even though I live around the corner. I will be out of town now tomorrow so I wanted to pick it up. Yet they tell me it's in a box that won't be opened till tomorrow. Wtf. How is it that it's in this building and yet I can't get my package that I paid for that's been shipped to me. Easily still one of thee worst carriers in my opinion. read more

Came here to pick up my package. You will need ID & the tracking#. I was told that the driver won't be here until 6pm back with my package. That was ok. I sat around & waiting. There is no waiting room, so I waited in my car for 15 mins & then stood up inside for another 15. My package was there @645. The worker, forgot his name, was very helpful! Looks like this is a drop off for FedEx as well. I like this location because it's easy to find & bonus: close to my job. WINNING! The location does close @730. (I posted the hours). If I miss fedex from delivering to my house, I seriously don't mind coming here. PEACE OF MIND & they're customer service is GREAT. Keep it up! read more

FedEx Ship Center - Operating hours - Shipping Centers Near Me - Rancho Cordova, California

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It seems FedEx has a policy in place that if a package requires a signature, to not knock or ring doorbell but to leave a "we missed you slip" instead. EVERY SINGLE TIME I have had a packaged delivered that required a signature it has taken multiple attempts DESPITE BEING HOME AND NEAR THE DOOR. Just yesterday after missing the second attempt (with a house full of people) I called and complained and was assured the driver would return my package that day. Well I guess he could not be bothered. FedEx sucks UPS all the way! read more

I'd give it a negative star if I could. I pay Amazon 99 a year to get my packages here in 2 days when the item is a 2 day item. So a package i was supposed to get yesterday and in which I set up an appointment with a customer prior to this tell them to give me till the next day cause im not 100% sure what time the package will be here.. well it didn't show and the customer already made arrangements that day to get his vehicle here. So its here and guess what... the part I ordered isn't but hey its at a FedEx near me I'll just go pick it up. Well after the call with FedEx they seem to "lost" my package. Well thats great. Im supposed to wait for a call in 30 minutes to find it. Guess what.. no call. Figures. So I decided to check tracking and they don't know where nothing is but it now showed up and its scheduled for pick up.. SMDH!!! Come on fed ex!!! I said I'd pick it up when you called!!! You didn't have my damn part!!! Get your employees straight!!! read more

FedEx Ship Center - Shipping Centers Near Me - Rancho Cordova, California

These idiots have one job. Match address number to address number on package but no they can't even do that when I called to find out y my package wasn't delivered they simply replied it was delivered to a address a couple houses down but wouldn't tell me now I'm out $150 because they're careless its not rocket science to deliver a package read more

If I could give fedex a zero I definitely would! They messed up 2 packages. They needed a signature so came by twice and I wasn't here, 3rd time I scheduled a Friday afternoon delivery time with them...in which they said it would be late afternoon. I waited all afternoon and They never came. As a matter of fact when I called them, they said they have no record of when I called them and that they attempted the 3rd time which is a Big Fat LIE!! This company is very incompetent and dishonest. read more

If I could give them zero stars, I would! I was scheduled to receive a letter by 10AM on Saturday! I signed up for text alerts. I got one saying that the driver was on the way (7:28AM)and the next thing I know I get a second text alert (8:00AM)saying that no one was home. Not only was I home but I have ring video doorbell and there was absolutely no activity whatsoever. No "sorry we missed you" note on my door. Nothing. The driver lied and to make matters worse. I called and spoke to someone and they said he'll be back at 10AM. You guessed it. He NEVER showed. Now I have to wait until 3PM and drive down to pick up my letter and hope that it's there. Talk about ridiculous. I'll never recommend or do business with fedex again! Very tacky and unprofessional. UPDATE! I drive down to pick up my letter and I explained everything to the women behind the counter and she could of cared less. Even told me to go online and file a complaint against the driver. I told her that customer care told me to do it in store and all she said was she told her manager. The manger never came out to apologize on behalf of his driver. I told the women I'd be writing a yelp review and she just laughed. I couldn't believe how I was treated by this company. read more

My package has been sitting at this facility for 3 days today with no updated info on when I can expect delivery, and this package needs a signature. I contacted customer service and they said it'll be another 3 more days until it gets delivered (estimated). This was supposed to be a 2 day delivery and FedEx was paid for this specific service. I literally only live 30 minutes away and could have gone to pick it up days ago if they would have contacted me! Website still shows no expected delivery date! read more

Went in super stressed and needed help. Kirt was super friendly and assisted me right away. He was extremely patient with me and made sure l was taken cared of, this man deserves an award. We need more people like Kirt. I don't remember the last time l received such great customer service. read more

I waited 12 hours for a package that had to be signed for because the tracking number and the shipper said delivery is for today. They never showed, and when I called they don't really know where my package is, or when I will receive it. This wasted my entire day, being trapped, believing they are going to be here. This is their job, and they have no clue as to where my package is? Use UPS. They always show up, and it is usually in the morning! read more

This place deliveryis very unprofessional. Stated out for delivery of my package thursday then friday, now i have to wait for monday.

Badddddddd customer service, if I could give this place 0 stars I would , I got a notification saying my package is being held at this location because it's not scheduled to go out for delivery next day , I called hours ahead of time to see if I can pick it up and they said it was fine , once I get there the lady said I could not get it because it's not scheduled till next day , and kept telling me that's the rule and and even called her coworkers dumb because they had told me I could pick it up . read more

Not super easy to find but obvious once you do. Where you go if you miss your package drop off or want to ship from the source for faster shipping. The trucks o here to sleep. Great, fast, friendly service for drop offs. Picking up is slow mo but what do you expect as they look for your package out of thousands. Easier than the UPS store just because of the helpful staff. Easier than the post office cuz it's faster for the same price and the lines move a lot faster. As of Jan 2013 the hours are; Hours of Operation Monday 8:00 AM - 7:30 PM Tuesday 8:00 AM - 7:30 PM Wednesday 8:00 AM - 7:30 PM Thursday 8:00 AM - 7:30 PM Friday 8:00 AM - 7:30 PM Saturday 8:00 AM - 5:00 PM Sunday Closed Latest Express Drop-Off Monday - Friday 5:30 PM Saturday 4:45 PM Sunday No Pickup Latest Express Dropoff (Extended) Monday - Friday 7:30 PM Saturday 5:00 PM Latest Ground Drop-Off Monday - Friday 5:00 PM Saturday No Pickup read more

So I just got out of this location and this may have been the worst customer service experience of my life, and believe me, I've had hundreds of them. I walk in right up to the counter and the employee is looking at his computer and never acknowledges me or says anything ( I just figure he was busy finishing a transaction). So I took out my phone to get stuff done. About 10 seconds later, I look up and the employee is just looking at me. He does not say a word. So I say, "hi, I'm just here to pick up my package," and I hand him my package info and my license. He takes the package info and lets my license fall off. About a minute later he comes back out and says he will need my license. I say sure and point that it's in the same place he dropped it at. He never does look at it and it stays in the same spot the entire time. I go back to doing stuff on my phone. He then slams his hand on the box (I am guessing to get my attention), but I never look up. He then says very loudly and rudely "sign the screen" and points to the screen. I go over and do it because I don't want a confrontation, I just want to get my package. He hands me the box and I grab my license. Glad to be out of there and hope to never return. read more

Glad the package sent to me by my sister came via FedEx-- at least they don't dump it at the door & leave-- was real easy to go & pick it up. Also had no problem re: customer service. read more

I've never had to go pick up a package before. I am usually am home or can wait until the next day for the re-delivery. However, seeing as how my iPad mini was being shipped, I just had to get it. This FedEx is located behind the Taco Bell on Sunrise. There's no real sign or board that tells you you are even close to the destination. It can be a little hard to find. The place is small, and when I walked in there were two people in front of me and only one guy working in the front. I was a little worried as I was in a little bit of a time crunch. However, the guy at the front (wish I got his name!) was very friendly and worked extremely quick. He helped multiple people at once but did not sacrifice the quality of care he gave each customer. A lot of the works from the back that came up front were very engaging and friendly as well. read more

I am recently retired and had used Fedex regularly in business. Now I had something sent to me via Priority. I was told that it would be here by 10;30am next day. When I started tracking in the morning the estimate was 4:30pm. I phoned and was told that 10:30am was just a "target". They claimed that they had no way to communicate with the driver and could give no further help. I tried to lodge a complaint but they were not interested in such. read more

FedEx is garbage, but clearly I'm not the only one who thinks so. I'll go pick my package up now. Thanks for nothing FedEx!

Waiting 5 days for a next day delivery my phone arrived at 8:30am on Friday at the Rancho location it's Saturday night and the rep on the phone was a Latino guy named Mark I could barely understand him asked for the supervisor and got another Latino guy named Jose who sounded exactly like the first guy who couldn't give me an employee number. Said my package arrived late and won't be delivered till Monday that there is no way that I can pick it up. Very poor service and they don't deliver on there commitment to deliver on next day delivery it will be sitting at the location for more than 72 hours. read more

Worst company to have delivery . Spent all day at home waiting for a package . Here my phone going off saying I missed the delivery . How is that even possible you ask if I was at home ?. Simple they never rang my door bell or knocked on the door. Now , I have to go down there and pick it up or risk having them "delivering again" and not getting it till after Christmas. read more

So decided to stop by again to ship documents. Amazingly great attitude. Two people behind counter , both equally professional and very polite. Great work great change. read more

I really appreciate your service. In today's world as an African American male you never know how you got to be treated these days. But I do want to report I was treated with the utmost respect. I want to show my appreciation read more

I called Fed Ex for how to get a return label. I needed to send this label to an airport so they could return the item they took out of my luggage without telling me, but they wanted me to pay for shipping the item back to me. FedEx 800# said I could go to any Fed Ex store to help me. Unfortunately, I went to this store and I could tell the lady behind the counter didn't want to help me. I told her I needed a return label and she said she couldn't make one for me if I weren't the person shipping it. She said she was the only one there and to do it online. I told her Fed Ex told me to go to the store. I had some questions I was hoping she could answer. In between helping other customers, she tried to create a label. She had me get the size box I thought would be used, and then to put it back in their racks. She was really unknowledgeable. Finally, she asked someone working in the back room if I needed an account and he said yes. I asked if she could help me create one. She said there were too many people dropping off boxes and it would take a long time. There were people dropping off or picking up packages and this store cannot provide any other service. I just told her I would be taking my business to UPS. This is the worst service I've ever received from a shipping place. To not even help a person open an account means they don't even want your business. And to just blatantly give them looks like you are taking up her time and wanting you to go away is just poor customer service. I didn't feel welcome at all because I was disrupting her world of accepting packages and taking her out of her comfort zone. read more

After purchasing an item that the seller said he would send via USPS Priority Mail in the listing, he changes his mind and sends it via FedEx for no apparent reason other than that he was too lazy to go to the post office and wanted FedEx to pick up his package. So, it arrives at the Rancho Cordova location on Friday, 3/1 at 9:39 am. Plenty of time to scan it and put it on a truck for delivery either that day or the next day, Saturday. But, no. They decided they're going to let my package sit around the warehouse until Monday and deliver it with a signature required. I'm kind of interested in seeing how this turns out after reading all the one star reviews as to no show deliveries even though they say they will deliver up to 8 pm. Well, it got delivered, but was left on the door step and if the dogs hadn't alerted me that someone was at the door, I wouldn't have found my package until later, if at all. There's lots of package thieves in the area where I live because everyone uses Amazon a lot. read more

This place is just downright terrible. I truly wish my company did not use fed ex for shipping. I miss every single package despite working from home next to my front door. Upon driving 20 mins to pick it up here, they are always rude. Such a disappointment. read more

Worst delivery experience Ever! I was promised a delivery on a Wednesday morning for a criticle piece of equipment. Two days later, still no delivery and no credible ETA on my delivery. The Rancho Cordova FedEx Ship Center has the worst customer service. It's UPS or USPS from now on. read more

By the time you read this FedEx's epic failure of Christmas 2015 is probably legend. But this particular shipment center deserves a special shoutout as one of the worst FedEx shipment centers around. My Xmas packages, which we're already overdue, went "out for delivery" at 6:30 a.m. on 12/24 only to be returned to the shipment center that evening at 6:00 p.m. "delivery not attempted". When I called the Amazon 800 number they were as confused as I was and explained that drivers should be delivering up to 8:00 p.m. while telling me that some were out even later to try and ensure Xmas delivery. The FedEx 800 phone rep didn't understand either and apologized profusely. He even tried to call the Rancho Cordova shipment center to get an explanation but nobody there was answering the phone. On 12/25 I went to the RC shipment center to pick up my packages and get an explanation. The lady behind the counter never apologized, instead telling me simply "The driver had too many deliveries and not enough daylight." I asked, "Since when do you stop delivering after sundown? Your own website says you deliver up to 8:00 p.m. and I saw your competitor delivering on my street at 9 last night." Her response: "Well we're not UPS. Here at FedEx we CARE about our employees." So I guess the Rancho Cordova shipment center has decided to buck corporate policy and have all their trucks return by sundown. In the end I complained to Amazon and recommended they stop using FedEx. I certainly know I will. I also have contacted FedEx corporate and told them they have a rouge shipment center that's employing their own delivery policies. read more

What kind of morons do you have working there? I ordered some flowers from Costco.com for my elderly mother and they didn't show up. So I called Costco to find out what happened. Costco called FedEx and found out that the driver said the truck was too full and dropped off my mom's flowers at a drop off point. Then my mom starts getting all these phone calls for her to come pick up her package in Rancho Cordova which is two hours away from her house. She is elderly. And that was on May 8 Tuesday, May 12. They were supposed to deliver these flowers Monday they didn't deliver Monday they called today asking my mom if she still wanted them. Whaaaat. The woman said that we had put the flowers on hold which is an utter and complete lie the driver did. So they're going to send my mom a big box of dead wilted flowers for Mother's Day fuck you FedEx you're a bunch of garbage people too lazy to fit one more box of flowers on your truck for Mother's Day you suck beyond belief I hope you go out of business!!!!!!!! read more