Great staff, amazing doctors, and truly a family friendly establishment! If you're looking for a…read moreplace that truly cares about you and your health, this is it!

I had just moved to the area and one day woke up with severe eye pain. I called around and Family…read moreVision was the only place that took me seriously and went out of there way to fit me in as soon as possible. Following this, I came in for my annual contact exam. I was given many options for contacts. Overall great care and great staff.

Was required to pay for service with a promise that I would be reimbursed after collecting from…read moreinsurance. Still waiting for reimbursement. Called and got lame excuse that insurance has not been received. Still waiting after another month. Have to call again. In process of cancelling next appointment.

Very tentative to my needs he saved my eye sight. I don't know what I would have done without him.read more

Always a professional and pleasant environment as we have been going to them for years.read more

I bought two pair of glasses from them. Over time one pair developed two stress cracks. They…read moreadmitted this was rare but refused to do anything because the warranty expired even though this is a process that developed over time. I take meticulous care of my glasses. The second pair had the anti reflective coating wear off. Again I have not seen this in any glasses I have ever worn. I think their optical products are unsatisfactory and cannot recommend.

This was my first time at Cool Springs Eye Care and I had an excellent experience! I saw Dr. Brady…read moreand everyone from the front desk staff to the technicians were absolutely lovely. Dr. Brady was so knowledgeable and really did a good job of going the extra mile to take care of my dry eyes. I will defiantly be telling all my friends and family.

This place is absolutely terrible. I mean, the worst…read more First, they incorrectly diagnosed me with a hole in my retina. I went to a retina specialist and they said I 100% don't have a hole in my retina. Then when I went back to Cool Springs Eye care and told them they legitimately laughed at me as if it was obvious the specialist was wrong (who they recommended to me). Since then I've gotten it checked by multiple other Doctors and confirmed that there is no hole in my retina. Then they got my prescription wrong by nearly a whole point! When I told them that something felt off they acted bothered and told me there is nothing that they can do. Dr. Robin Brady in particular has the unique quality of being both incredibly arrogant and simultaneously laughably wrong about what he's talking about. I've never been to a worse eye doctor before, someone should seriously take his license away. Please steer clear and go to another doctor in town.

I am so disappointed in the new ownership. Loved Dr G. The new owner is not honest &/or…read moreethical. She wanted me to schedule 3 appointments w/in 6 months which my insurance would not cover to monitor 'concerns' my precious doctor never saw concerns with. She is manipulating her patient & bullying them to see her more than they need to.

They provided me the best eye exam I've ever had all the best equipment. Very efficient and it…read moredidn't take very much time and a great selection of frames. Everybody super friendly. I really appreciated it.

I was recommended to Dr. Nash from my sister. I had been going to a different optometrist in the…read morearea and I felt like I was receiving lackluster care. I've always had a hard time with eye exams, but Dr. Nash and his team are fantastic at making those feel warm and welcome. I felt like I was free to ask questions, and Dr. Nash truly cared to hear about my symptoms and helped me better understand my prescription. Michael was awesome as well. He helped me understand my insurance and made sure to break down the cost of my lenses. They have reasonable pricing, and my appointment was swift AND thorough.

I had heard great things about Dr Nash, so decided to give Nash Eye Care a try. My disappointment…read moreis great. I can't fathom why they're booking out months in advance. Who would return here?? As others have noted, the support staff at the front is shockingly out of tune with their patients (that term should actually be "customers", because this is NOT a medical service provider. More on that later). The overwhelming feeling you get is that you are an unintelligent nuisance, rather than the paying customer that you are. Furthermore, it becomes evident quickly that these gatekeepers don't really know what they're doing or how to do it. When they become self conscious about that, they will step up efforts to gaslight you and really make you pay for their own ineptitude. Once you get past the gargoyles at the front, you begin with the basic series of eye tests from a technician who is already trying to upsell your exam with alternatives to pupil dilation. Odd, but okay whatever, let's continue. Off to the exam room. I was not able to see Dr Nash, but the doctor I did get was good, hence the second star. She seemed efficient, knowledgeable, and thorough, although she was quite cold and not very personable. Okay exam is over, time to pick some frames. But from where? It had struck me that the selection seemed rather sparse when I first walked in, but I thought surely there must be some out-of-sight show room or a hidden display somewhere with ample selection. They certainly have the space at the facility. But, nope. What you see is what you get and let me tell ya, it's not much. I would feel confident estimating that the options were 1/20th of what you'd find with any other optometrist. With nothing to settle on, I opted to retain my old frames and just get new lenses with the new prescription. And here's where they level the boom on you; "basic lenses" will still cost you out of pocket. But should you want scratch protection and anti glare coating; $365. Excuse me?? What?! I have top notch insurance, I have never paid anywhere close to that for new glasses (frames and lenses) with all the bells and whistles. "Can you please check that again?" [the ineptitude cogs start clunking] "Yep, that's right" comes the response. Riiiight. Welp, I'm out. Thanks for the new prescription guess I'm ordering online. This place is just milking its customer base for every penny they can get under the guise of "eye care". This is not an eye care center. This is a grossly overpriced eyewear store, and the staff are just salespeople, rude ones at that. The convenience of location for some does not mitigate the negatives.

After my regular eye exam this year Dr. Boone asked me to come back in for a medical eval. I asked…read more(as I always do) if my insurance would cover it. Dr. Boone said it would. I came back and took a video game type test. Two months later I was sent a statement with 4 different codes for $193.93. If I can't trust Dr. Boone to be honest up front about cost and services how do I trust him with my eyes?

I'm from out of town and discovered a bump on my eye lid. My daughter goes to Dr Boone so made an…read moreappointment for me. His office got me in the next day. He thoroughly examined my eye and prescribed antibiotics and home remedies. Very kind and knowledgeable. He explained what was wrong. And the bump is now gone. Grateful for his expedience and help.

I used to go here. I have paid over thousands of dollars for eyeglasses and cringe when I found out…read morei could get same or better glasses at an online store like zeelool for $70/pair. Their prices are waaaay inflated. They also charged $1000 for a visit I thought I needed, come to find out it was definitely not the norm and extremely inflated. My tipping point, why I quit going... is bc they are inconsistent in their pricing. At first a visit was $160, then when I checked out, I only owed $40, that's good but...the doctor who knew exactly what I needed bc he sold contacts to me before and knew that's what I was currently wearing didn't give me my contacts prescription, that's ok I just call and ask for it..,nope...that will be $75 extra dollars. He knew I wasn't getting my contacts through him so he charged more. Get it together people! Charge same amount to every customer. You don't get to pick who gets charged more bc their instance pays you less or they decide to save money and get their contacts cheaper elsewhere. Quit taking advantage of people! SHAME!

I've been going here for two years and received good care. However today, I was put on a machine…read morethat took a bright flash picture of each eye. After the end of the exam I was told I owed $39 for this procedure. I should have been given the choice for this and told it was not covered by insurance.