Went through this car was the other day for the first time. Not only did my car come out looking…read moreamazing but, the customer service that Jalen provided was fabulous, too! Will definitely be back!

DO NOT USE THIS CAR WASH. They will damage your vehicle and then refuse to pay for it…read more I took my 2017 vehicle--pristine inside and out, meticulously maintained--through The Wave on Whitman Lane for a routine wash. The driver-side mirror cover was factory-original, never disassembled, never repaired, zero bodywork ever performed on the mirror or surrounding area. It was exactly as it left the assembly line. Their blower ripped the mirror cover clean off, snapping one of the three plastic mounting tabs that secure it. That tab is now permanently broken and unusable--leaving the cover held by only two tabs (a 33% loss in holding strength). At first, the manager seemed reasonable. He asked for a repair estimate, which I promptly provided from a reputable local body shop. Once I did, the excuses began: * They questioned the estimate's validity. * They demanded I go back to the shop for clarification on the OEM mirror that was being sourced. * I did exactly that. The shop revised the quote to address the concern. Then, radio silence--followed by a cowardly email claiming they're not liable because "the mirror cover came off in the blower," implying my car had "prior damage" or "previous work." They have zero evidence for this. The mirror was untouched since new. They're fabricating excuses to dodge responsibility. Now I'm out over $800 for a repair that should've been 100% on them. Worse: * The cover now has 33% less holding power. * That means a 33% higher chance of it detaching in any future car wash. * I can no longer use any automated car wash--including theirs--without risking further damage. Their equipment is clearly too aggressive for modern vehicles, yet they refuse to stand behind the damage it causes. This isn't an isolated incident; a quick search shows others have had mirrors, antennas, and trim destroyed here with the same runaround. Unacceptable. Dishonest. Dangerous. I will never return, and I'm demanding a full refund for the unused washes on my membership cards. I'll be taking this to small claims if needed. Save your car. Save your money. Avoid The Wave.

My car was being repaired for 3 weeks & I wanted to clean my rental on my monthly membership. I…read morecall the main office (Lacy) and Liberty listened to my request and provided two coupons. She also followed up with an email confirming our conversation. Now that's customer service. Westside Olympia Customer

Not the worst not the best pretty average car wash. I bought the mid tier wash so the value was…read moredecent for me not having to sweat in the sun to have a fairly nice shine on the car. Value was decent for the price.

do not go to this carwash was it damaged the rim of my car reported to them 3 weeks ago and have…read morenot herd back from them! founds post from 7 months ago they had the same damage to there rims put in a screen shot of it

75% happy here. Service was friendly and prompt. Quick to get through at lunch time. And 3 sides of…read moremy car were nice and clean! But the back (hatchback on Mazda 3) was not touched by any soap or water. Still had the same dirt, dust and grime I went in with. Which is almost impressive given how sudsy and wet and system was. Didn't have time to go back and ask for a re-do, but I feel like they would have fixed it had I been able to.

The attendant working the afternoon on 4/27/26 was rude and seemed annoyed to be doing her job. I…read morechose the most expensive wash and it didn't get my truck completely clean. It's worth spending extra to go to The Wave even if it is more expensive and out of the way.

Amazing Remodel!! All machines work.. I love the air in the self service area. LOVE IT!!!read more

DO NOT USE THIS CAR WASH. They will damage your vehicle and then refuse to pay for it…read more I took my 2017 vehicle--pristine inside and out, meticulously maintained--through The Wave on Whitman Lane for a routine wash. The driver-side mirror cover was factory-original, never disassembled, never repaired, zero bodywork ever performed on the mirror or surrounding area. It was exactly as it left the assembly line. Their blower ripped the mirror cover clean off, snapping one of the three plastic mounting tabs that secure it. That tab is now permanently broken and unusable--leaving the cover held by only two tabs (a 33% loss in holding strength). At first, the manager seemed reasonable. He asked for a repair estimate, which I promptly provided from a reputable local body shop. Once I did, the excuses began: * They questioned the estimate's validity. * They demanded I go back to the shop for clarification on the OEM mirror that was being sourced. * I did exactly that. The shop revised the quote to address the concern. Then, radio silence--followed by a cowardly email claiming they're not liable because "the mirror cover came off in the blower," implying my car had "prior damage" or "previous work." They have zero evidence for this. The mirror was untouched since new. They're fabricating excuses to dodge responsibility. Now I'm out over $800 for a repair that should've been 100% on them. Worse: * The cover now has 33% less holding power. * That means a 33% higher chance of it detaching in any future car wash. * I can no longer use any automated car wash--including theirs--without risking further damage. Their equipment is clearly too aggressive for modern vehicles, yet they refuse to stand behind the damage it causes. This isn't an isolated incident; a quick search shows others have had mirrors, antennas, and trim destroyed here with the same runaround. Unacceptable. Dishonest. Dangerous. I will never return, and I'm demanding a full refund for the unused washes on my membership cards. I'll be taking this to small claims if needed. Save your car. Save your money. Avoid The Wave.

I always get good service- they are prompt, friendly, and helpful! And I enjoy the free car wash…read morewhen my card if full. And my car comes out clean on the least expensive car wash. Close to my home and convenient also.

Car wash was better before when it was broke.Now that it has been redone, it is a ripoff worse than…read moreever, still takes a few minutes for the soap to work.Its way through the lines.So you waste your money, same as any switch as you switch. Be ready to wait and waste your money. You swipe your card.There is no change or cash ability to pay, you swipe your card, and it charges you up to $10 at a time. And then stops or stops.When you stop it. I swiped it once got charged. $10 wasn't done, so I swiped it again and stopped it at 8 cause I was done. That's $18. I was charged twenty one fifty at my bank and overdrew my bank account over a week later!! What a scammy car wash never again and I've been going there years. Waiting for it to be renewed.It is trash!

Not the first to bring this up in a review here and still, no change has been made. It's a…read morehomeless addict hang out. I had to step over the handle of a homeless wheel barrow to go on and back out of the store. #triphazzard #potentiallawsuit The staff more than tolerate it and seem to be friends with them. Hanging out with them outside. I can't imagine the owners being cool with this. But apparently they are.

I got the "Deluxe" wash and tipped an extra $14 and asked the guy who took my money to please get…read moreall the bug guts off my car after a long road trip. Suffice to say they did not get all the bug guts off the car. Did they spend any extra time on it? To be fair I'd say I got an extra 30 seconds. Will I ever go back to Shur-Kleen? Probably not. I see that the business owner replied to my review saying that "Dried bugs can be challenging" and if they didn't all come off I could have run through the car wash again at no charge. To which I have to reply, it would be nice if they told you that before you entered the car wash. So, really not helpful.

This is the worst car wash I have maybe ever been to, and I was once in one where the sprayer on…read moreone side wasn't working. An attendant shoved my passenger mirror all the way forward with his brush and didn't put it back, the roof, bumper, grill, and liftgate look untouched, and the windows look *worse* since the rinse dried on spotty (I'm sure the paint will be spotty as well, when they dry). Just awful value when the car looks as bad for $20 as it did going in.

There credit card machine doesn't work. The people working are more interested in talking on the…read morephone than help anyone

Once again wish there was a half star I could give, as in 3.5 stars…read more This place isn't in as terrible shape as the other reviews make it seem. But it definitely has seen some better days. Each dollar gives you a fast 1 minute 40 seconds. So you have to work quick. For $4 I got an ok wash. It was enough to knock the mud off and make it somewhat clean. The employee was nice enough sort of. He answered a question and guided me to the right place to get an answer, but I also was clearly stopping him from something else he wanted to do.