He is the best at what he does, nothing is ever left until it is the best he can do! He works with…read moreall his clients to make sure they are happy! I know because I get to see him in person all the time. And his perfectionism is true gift when it comes to making an instrument work well for its owner. He knows how much it means to his customers to be taken care of their baby! The vehicles to your dreams.

Where to start? Robert has done 3 jobs for me in the past year. First, he setup an Epiphone 339…read morethat looked great but didn't sound so hot. After his setup it sings and is now my favorite guitar. Next, I gave him a VOX Guardsman amp that had some static issues. He checked and cleaned every connection. When I got it back it sounded clean and loud. Next, he did a repair/restoration of an old LP that I did not take a care of. He straightened the neck, installed new frets, gold hardware and tuners, adjusted the nut and polished the whole thing. Robert returned it to factory condition. The neck is straight and the action is sublime. The quality of Robert's work is very high and he is equally gifted with instruments and amps which is rare. Additionaly, Robert is really easy to work with, a great communicator and his rates are super reasonable. I am very glad I found him and will be bringing him more work. I've had some good repairs before but Robert and Smithway are the best I have experienced.

I've repaired multiple items here he always takes 3 weeks or longer to get the job done. So if you…read moreneed your stuff fixed in a timely Manner this isn't the place. He does good with solid state amps and pretty good with tube amps as well. I had him repair a Macklemore 18" powered sub woofer and after 3 times and $200 it never got fixed. Took it to S&X and he found the problem right off the bat and fixed it in a week so my last experience was a waste of time and money. Not sure if he is even still in business

After researching amp repair places I chose Solid Repair based on proximity to my home, maybe not…read morethe best metric to use but it turned out to be an excellent choice! Kevin is a friendly and professional person and I felt very comfortable leaving my high-end amplifier for him to repair. I was impressed with how quickly he diagnosed the issue, I was also impressed at how well he dealt with this extremely complicated amplifier that I have. He had a couple issues with it, but was diligent and continued to work until he found the problem. I thought the charge to repair was extremely fair as well. I highly recommend Kevin and will be taking my other amps to him for any service they need.

I recently found one of my old brass instruments, the trumpet in storage and recognized the valves…read morewere stuck after a decade of sitting, never been professionally cleaned ever, just needed a good service and Seattle Sound Repair came through. 1. I called ahead to ask if I can bring in my trumpet for an estimate for services. 2. I got there, got an estimate for services. I was also informed that I would be notified if the cost would be greater. 3. I did get a phone call that the trumpet for the most part was done but there were other issues (which I knew existed when I first had it over two decades ago) which could be resolved but it'd cost extra. I agreed to it. I figured if I'm going to get it serviced, I should just pay to get it serviced in full and the right way. The communications were timely and transparent. Looking around the place reminds you of a music store Mr. Rogers would have visited. I'm happy there is a brick-and-mortar shop that still performs this craft of repairing instruments. Also, out of all the years I've played this old Yamaha trumpet, it never played so great as it does now. It pays to have a professional service. Of note, best time to go here is in the morning if you drive because there's a good chance you'll find free 2 hour parking.

Have taken my kid's instruments here at least 4 times. They are honest, friendly, fast,…read moreknowledgeable, and just all-around good people.

Daaaang! Fender never really made the exact Telecaster I've always dreamed of, so I decided to…read moreassemble one myself based on the '70s Tele Custom using top-tier parts: Warmoth body, Lollar pickups, Mastery bridge, Hipshot tuners, and a Fender replacement neck. Over the years, I've spent hundreds and hundreds trying to dial in my own setups, only to end up taking the guitar to a mix of different shops to fix what I couldn't. Even then, the results were usually just "good enough," with tweaks still needed. But not this time. After putting all the parts together and making the adjustments I thought I had down, I took it to Spencer and the team at Mike Lull for final nut work and setup. I asked them to swap out the factory plastic nut for an unbleached bone one, and WOW - this guitar came back playing like an absolute dream. The action is insanely low with zero fret buzz, no nut sizzle, no weird spring vibrations. Absolutely perfect. Their attention to detail is unreal: the new nut is flawless, intonation is spot on, pickup balance is dialed-in, and they even clocked the screws on my pickguard!!! Who does that? Craftsmen do that. They treated my guitar like it was one of their own builds. This is, without a doubt, the best setup I've ever had and the customer service is on a whole other level compared to any other shop I've used. I'm officially a lifelong fan. Massive thanks to Spencer and the entire team at Mike Lull Guitar Works! You are the best!

UPDATE OCTOBER 2, 2024:…read more 5 STRING GUITAR SAVED FROM THE LANDFILL! I found an "ETERNA EC-12" guitar in the dumpster recently, that only had five strings. So I stopped in today and asked Preston Lull how much they would charge to add the missing string. He graciously did it for nothing! We also spoke for several minutes about the condition of the guitar, agreeing that it is not worth spending the money to righteously fix it up. But Preston said that it should play just fine despite the damage near the bottom of the guitar (see photo). He also told me to expect the new string to have to be tightened periodically for the first few days. This is easy to do even for me. After that, it never has to be tightened again. Such is the case whenever a guitar gets new strings. IS IT TIME TO GIVE MY GRAY MATTER A WORKOUT? He also gave me the business card for "Matt Benham Guitar" (see photo), saying that he is an excellent guitar teacher who charges about $70/hour for lessons. I told him that I just might try that after first trying to take lessons online if I'm so inclined. Benham gives guitar lessons in a rented booth at Mike Lull Guitar Works (not a MLGW employee). This is the second time in as many years that I have stepped inside MLGW and had a pleasant experience (see original review). Perhaps the guitar gods are trying to tell me to take up learning the guitar. It's good brain exercise!

Took in my first Ibanez I've had since 1998 to get completely re-wired with new humbuckers & pots…read more Very nice soldering work and digging all the new tones. Thank you, John!

This the second guitar that I have taken to John. The first was an old rare Ovation 12 string. He…read morehas done a complete neck re-fretting, straightening and leveling. It sounds and plays like a guitar costing thousands of dollars. And, it's beautiful to look at too.

I recently decided to start playing the flute again after a 10-year hiatus, but unfortunately, I…read morenoticed that my flute was in really bad shape and borderline unplayable. I've had my flute for over 15 years, but I never got it professionally cleaned or maintained it properly... I found out about Mr. Eppler online and contacted him about getting my flute repaired. He got back to me immediately, and instead of shaming me for not taking care of my flute properly, he congratulated me on picking up playing the flute again. He and his assistant, James, who are both really friendly, worked on my flute over the weekend and fixed it up within a couple of days. I was amazed by how quickly they were able to turn it around, and how great my flute sounds now. Originally, it had so many problems including 6 big leaks and 5 bent keys, but It now plays better than when I first bought the flute. We are really lucky to have a professional like Mr. Eppler in the Seattle area! I would recommend him to anyone. I am SO excited to start playing the flute again!

Mr. Eppler and his co-worker James, have worked on my flute several times now. I just had a major…read moretune up, learned how I might avoid some wear and tear in the future, and am very happy with the results. Mr. Eppler also found this flute for me as an upgrade to a student flute I have had for more than thirty years. It has been a great investment.

I've been sending all my musician friends to Matt for a while now. A professor of sax at SPU, he is…read morea stellar repair tech as well as instructor. And his prices are close to half those of a brick and mortar music store.

Agree with Jim. Matt just completed a total repad and adjustment on my Yani bari, and his work was…read moreexcellent. He took the time to sit with me for an hour and work through a number of seemingly small adjustment issues that made a HUGE difference in how the horn plays. It's like going to the doctor and getting all your little issues resolved immediately. You won't get that type of service from a chain music store. Highly recommended.

I've known of Rick since the 1970's when a buddy of mine bought one of the "Ericson Audio Research"…read moreamps he used to build/convert. The last work he did for me was restoring a 66 Fender Bassman head. I love this amp and it's never been better.

These guys are the best amp/pedal repair guys and I have been all over the world…read more They have fixed my 50's 60's twin reverbs and made them sound warm and amazing. My pedals? no problem....these guys are the bomb!