Stay away from this business!!! I had purchased a sheet set from them in December 2022 for $120 and…read moreafter a few washes the sheet is coming apart. I contacted them about returning it for another sheet set and they told me their return policy is 30 days but they can offer me a basic 10% discount on my next order. Why would I give you more of my money for another possible defective item? I will never do business with this company again and I advise everyone else to do the same because they don't appreciate their customers.

This is a review of the parent company of West Elm. TL;DR…read moredo **NOT** buy anything that you cannot get in the store, and expect privacy violations with your data. It has been more than a month since we ordered a couch, but still no couch. First it arrived broken. Then the replacement parts get misplaced at the warehouse. We were supposed to get the replacement couch last Friday. Then it was supposed to be today. Once again, a call comes saying someone screwed up. Now we don't even know when (if) it will come. 2-3 weeks really means 2-3 months. This is what you get for a $299 shipping fee. And to add injury to insult, they somehow got ahold of my three-year-old child's name and are addressing the delivery confirmation/shipping emails to him. It seems WSI is spending far more money on their ML/DA departments then on actual product. I guess COPPA means nothing to WSI.

This is a neat place that has a lot interesting utensils like soup spoons,forks,knives,serving…read morespoons... They also have nice Plates,Tea Cups,Regular Cups,Glassware,Rice Cookers,Hot Pots,Claypots,Gravy Pots,Ketchup & Mustard Squeeze Bottles... This was my 1st time coming to this utensil supply store and what I bought myself was a soup spoon... If you Yelpers & Yelpettes need to buy utensils or cookware try going to the Chase International Trading Inc In The San Francisco Chinatown Ca USA Area!!!!!

I'm not quite sure where the store's name comes from. Maybe it's because of its location so close…read moreto the FiDi (i.e., Chase as in inspired by Chase bank)? But why the "International" and "Trading"? Do they export? Regardless, this relatively small shop and the intersection between Chinatown and FiDi is basically a no-frills hardware store filled to the brim with what I assume is imported merchandise (based on the name, the boxes laying around with Chinese text on them and the fact that not very many lower end glasses, pans, lamps, meat cleavers, etc. are still being manufactured in the US).

The On/Off Button on my Braun Series 9 Electric Razor fell out and wouldn't secure back in. On…read moreGoogle, I typed, "Braun Electric Razor Repair Shop Near Me" There were two places near me, but the one closer to me was permanently closed. I called Phil's Electric and Tom answered and said he'll have to order the part. It took two weeks but Tom called me on a Wednesday afternoon saying the part arrived. I brought my razor in that same afternoon. I got a call Friday morning saying it was ready. Besides replacing the On/Off Button and Front Housing, the inside was cleaned and serviced. My razor runs like a brand new razor. It's nice to see a small business in San Francisco that shows so much care to the customer and has fair prices. The final cost for the Parts and Labor came out cheaper than the quote. That shows how honest they are. Please support them if you need something repaired. Thank you Tom.

Knew what I wanted. He showed me other options which was great. I hit a sale price that I hadn't…read moreexpected and even with HEPA filter and extra bags came in under my budget. Very happy with service here and loving my new Miele vacuum.

If you're a homeware junkie like me, this is your haven!…read more Tucked away in SF's Japantown, SF76 is a beautifully curated store featuring all things homeware, kitchenware, and cutie knickknacks. Walking in, it reminded me of an elevated Muji, but with more intentionally sourced goodies from local artists and makers. I could truly spend hours here- the selection is amazing! I ended up with a handful of adorable chopstick rests to take home.

Beautifully curated home goods, mostly from Japan. Elegant ceramics, stationery and apparel to…read moreround out the assortment for a lovely store.

don't buy the v16 just yet if you're expecting to use all of the app features. the vacuum itself is…read moregreat, but the app still registers it as an "unknown machine," so many of its features are unavailable. what made this especially frustrating was that online chat and hotline support were very confident the issue was my original v16. they even sent me a return label and assured me i'd receive a replacement that would fully work with the app. but there was no way i was going to ship it out and wait around 15 days, so i went in store instead and got a replacement. the san francisco demo store staff helped me set up the new vacuum with the mydyson app in-store, and from the beginning they were actually right--the app would not work with this model either, despite what online and hotline support insisted. the saving grace of this entire experience was the demo store staff. trust the people whose hands actually touch these vacuums every day. miguel was incredibly helpful during my first purchase. i didn't catch the name of another staff member (he's in one of my photos), but he patiently helped me set up the replacement in-store and confirmed the same app issue. and the biggest shoutout goes to zac, who has been patiently updating me since january on the v16's availability. he consistently told me the issue wasn't my vacuum, and i owe him an apology for not believing him sooner. still giving this store 5 stars--not because of the v16 or the online/hotline support (those honestly get a 0/100 from me), but because the sf demo store staff are outstanding. they're knowledgeable, patient, and genuinely care about helping customers. they were the saving grace of this entire experience.

Honestly one of the worst companies I've ever personally dealt with. There is nowhere else I could…read moreleave this review so I'll leave it here. After buying 3 Dyson vacuums (change them every 4 years personal decision) I've never had to call and deal with customer service. My v7 detect vacuum just went out of warranty about 4 months and started breaking apart piece by piece. I called and didn't want a vacuum replacement or anything crazy, just wanted to replace the $25 plastic bin that fell apart extremely quickly in its lifetime. They were very quick to say nothing they can do and pretty much too bad so sad. For a $700 vacuum you would think the customer service would be a bit better. Last Dyson product to ever enter this household. This would rank the worst company on my list of yelp reviews.

First off, I recommend a higher quality of product. I'm enclosing a photograph of the coffee pot…read morehow the bottom portion broke towards the bottom 1 inch of the coffee pot and caused a massive leak of scolding hot coffee throughout my kitchen. I called Customer Service and they said to send a picture and they would contact me within 7 to 10 days then it said 3 to 10 days and now it's gonna be up to 30 days. Do not buy Cuisinart coffee makers. They have absolutely no intention of handling a safety issue.

I ordered a coffee maker and it had the wrong water filter holder. I cannot use the coffee maker…read morebecause the water reservoir leaks. I have had 5 calls to customer service and it has been over 2 weeks and I am still waiting for a tracking number for a simple water filter holder. They are the worst!!!!

Best customer service you can get in the area…read more Eugene and his staff were very knowledgeable and helped us with the finish material to remodel two bathrooms. The showroom has many choices from different US, Canadian and European brands and great price deals make this place a hidden gem. We definitely recommend Laurelwood K&B to everyone planning to do excellent look remodeling for their house.

Went in to check out their selection of faucets and tile, and see if by chance they had a limestone…read moresoaker tub and an acrylic tub I could touch - they did - great selection, and already the employee was over than where we previously purchased bathroom decorative plumbing supplies ... very happy to feel the materials and see them installed on various textures - definitely coming back here for final decisions and purchases

I would give them 0 stars if I could…read more I worked for Fuego for a year and a half as a sales representative. During that time, they advertised and sold a product that they have yet to create (the light unit for their Modular kitchen). The happiness of my customers who bought the product was never a priority; I would email time and time again asking them what they were going to do about it (after the first few customers had purchased the light unit over a year in the past). The staff at Fuego did not respond to many of these inquiries. I believe they are finally (after a year and a half in one case) refunding their customers. Not only do they not value their customers, but they do not value their sales representatives (independent contractors who work on commission). I did not receive the due commission payments for my sales this year, and was told on multiple ocassions that I should have already received payment. When I would tell them that I hadn't and ask when I could expect it, they chose to ignore me. After they ignored my inquiries for three months, I finally sent them a demand letter and filed a claim with Small Claims Court. Even then, they continued to string me along, and treated me with scorn and malice. Ultimately, they paid me the bulk of my commissions, and claimed that there had been returns that kept me from receiving my remaining commissions. I happen to know (I keep in good touch with all my customers) that nothing had been returned. Ultimately, rather than continue my uphill battle, I chose to retreat with the bulk of my commissions and count myself a happier person to never have to deal with them again. They don't respect their customers or their contractors. Their products, while sexy, are not the best on the market, and often arrive damaged or incomplete. Should that happen to you, be warned: you may never get it resolved or a refund.

I thought I would review this product called Element purchased from the Fuego grill company as I…read morehave never seen a review on it anywhere online before except by magazine writers who never really used one. I wanted others to know what this product offers pros and cons It is an interesting beautiful modern hi tech gas grill perfect for tight spaces like small terraces. It is made for the I phone generation that wants something with high style and performance. One of the designers actually once worked at Apple according to past press releases I read Fuego the makers of expensive 1500 dollar plus grills and up have come up with a smaller more cost effective model that comes in colors or Stainless Steel So far on most counts it's a winner. One of the most beautifully designed grilling products in years with some caveats. Check their website out it's a beauty. It is more challenging to cook on then your typical Weber however I imagine with some time one can adjust to the unique design of the burners and the control knob that also takes some adjusting too. My complaints so far with this grill is cleaning looks like a big challenge and the grease cup is too tiny and abit clumsy to remove and reinstall The gas tank is hidden behind the stunning perforated colored or Stainless steel curved sheet. My biggest pet peeve however is every time you want to cook you have to remove the metal sheet front plate which otherwise perfectly hides the unsightly gas tank. You then place the curved rounded tank cover somewhere to turn the gas on. It looks awful with the cover off and you now have this cover you have to find a place for until you shut the gas off after cooking and then reinstall the cover. What on earth were they thinking? Incredibly stupid This is going to be a deal killer for some. I imagine upcoming on a future design they are going to have to put the door on a hinge or other improved design. Otherwise face a lot of returns or lost sales from folks that find this a major annoyance every time they want to turn the grill on A huge disappointment for what is the most incredible high design grilling product in years to hit the market at an affordable price for what it is. The other very sad element is the company itself. While they publish a clever blog and attractive website they have no one to answer questions intelligently and do not return phone calls or emails unless they feel like it. There is practically no one one working at the company. They are more interested in selling products and letting someone else worry about it who sells it.My unit came with a damaged cutting board poorly packed by Fuego. They also told me I would have my new grill close to Memorial Day in late May. Here it is October and I finally received the grill yesterday. My advice to Fuego? Hire a few folks who can advise and inform customers so they can build long term satisfied customers. It's a sin to design nice products and then infuriate customers by ignoring them. As poor as Fuego conducts its business with consumers they do make a stand alone category killer product even with the current above flaws noted. The product performs reasonably well in most cooking abilities especially as I continue to break in the grill. Overall my patience may have paid off overall despite the slow follow ups of the Fuego folks Update :In the end they did a fair job of resolving all my concerns with the grill

I purchase a used 2014 Subzero BI-48 from this store with 90 days warranty. Shortly after it was…read moreinstalled the icemaker area started to leak water resulting in the ice frozen together and water leaking in both the freezer and non-freezer compartments. I called the store and they promptly came out to diagnose what might be the problem. The short story is that they came out many times replacing the icemaker, water valve, and door between freeze and fridge. In the end, the problem got fixed. I want to specially recognize their strong commitment to stand behind their sales. Definitely would recommend this place.

I am extremely disappointed with the after-sales service I received from San Jose Appliance Store…read moreand intend to file a complaint with the Better Business Bureau. When my old oven stopped heating, I decided to replace it rather than repair it. I found San Jose Appliance Store through Craigslist, contacted Anthony, and arranged delivery of a used oven. The oven was delivered promptly, and my old oven was hauled away for an additional fee. Unfortunately, after installation, I discovered that the front burner would not ignite properly. When it did light, it often released gas into the kitchen first, creating what I believed to be a serious safety concern. To the company's credit, they sent a technician to inspect the stove. The technician was courteous, but the repair was unsuccessful. During the visit, brake cleaner was sprayed inside my kitchen, leaving strong fumes throughout the house. My wife and son both complained about the odor, and my son later developed a headache. A few days later, another repair attempt was made when a replacement part was brought to my home unannounced. Unfortunately, it was the wrong part. I then contacted GE directly and discovered that the serial number listed in the advertisement was incorrect. Once the correct information was identified, I learned the stove was also missing two racks and required a replacement handle. I ultimately spent about $150 replacing those items. I was also unable to obtain a proper invoice because I was mistakenly given another customer's paperwork. When I raised these concerns, I was told the stove had been sold "as is" despite the advertised 30-day warranty. I was also told the missing parts and defective burner were merely cosmetic issues and accused of "trying to demand money." To be clear, I never demanded money. I simply asked the company to provide the correct replacement part so the stove could be repaired safely and function as represented. That request was never fulfilled. Anthony briefly suggested a trade-in arrangement, but multiple messages later indicated that no exchange would take place. The only remaining option offered was another repair attempt, by which point I had lost confidence in the process. Adding to my frustration, I later discovered that the oven I paid to have hauled away was being advertised for resale on the company's website. At this point, I have purchased the necessary burner part myself and will hire a qualified technician to complete the repair. This has been an expensive lesson. I was not seeking a refund, discount, or special treatment. I simply wanted an oven that worked safely and a company that stood behind its warranty. Update: In response to the owner's reply, I would like to clarify a few points. My concerns remain unchanged. The oven was sold with a faulty burner, and despite two repair attempts, the issue was never resolved. I also did not "demand" money. I initially proposed a simple solution: that the business owner obtain the correct replacement part and ship it to me, which would have eliminated the need for any refund. When no effective resolution was provided, I purchased the correct part myself. This was not merely a cosmetic matter. The issue involved a burner that failed to ignite properly and allowed gas to accumulate before lighting, which I considered a legitimate safety concern. At this point, I no longer expect this business to honor its warranty when doing so is inconvenient or costly. My review is based solely on my personal experience. I encourage prospective customers to consider all available information, including both the owner's response and customer reviews, and make their own informed decision.

Before moving to Russian Hill, I don't think I ever have had a favorite hardware store. That all…read morechanged my 1st weekend here after a big move from Miami. I had dozens of boxes, and no box cutter! My poodle and I traipsed down the hill to this delightful store. There are so many things to love about Cole Hardware - it's kind of like a Hallmark store meets Ace Hardware. I've had keys copied here AND I've bought a SF-themed deck of cards. I've bought cookie sheets AND light bulbs. I've bought Christmas lights AND cute dishtowels. The customer service here is fantastic, the people who work here are kind, you can ask questions via text, and they give back to the community in both vibes and with give-back programs to support local. Why would you shop anywhere else?

Back at cole hardware on Polk Russian Hill..basic old hardware store ..San Francisco style..got a…read moreyoyo and silly putty the other day ..says that was in 2021 around Christmas ..back in 2025 exactly ...weird ..Polk St Also Cole hardware in Cole valley ...2023...now it's 2025 ...two years and two years ..it had been 2 years ago ...