The office was clean and organized. Many staff at the front desk worked at the same time. I saw many people show up at their appointments and were seen relatively quickly, usually within 10-15 minutes. Other places you might be waiting for 45+ minutes or falling asleep before they have to slap you on the face to wake you up. The PAC was compassionate and attentive towards my needs that I needed to donate plasma for my income. Obviously, it helps that after donating plasma for over 2+ years, it could help save one person's life. read more

I've been biting my tongue about my experience with the office staff for quite some time just because the doctor I was seeing was somewhat helpful with my diagnosis. However, today was my absolute last straw. A large number of the office staff here are unknowledgeable, unprofessional and immature. 1. I've called on several occasions asking questions, and the person on the phone constantly puts me on hold to ask someone else, then returns back to the phone with some regurgitated answer. I've also received answers/responses over the phone from one staff member, and then receive a totally different answer/response in person at the office. 2. At one point, I called and asked about submitting a continuity of care form, and the girl had me slowly enunciate "continuity" over the phone and spell it out for her so she could ask someone else about it (what it is, what to do with it, etc). From that interaction alone, I felt less than confident with the office staff handling my questions, forms, file, etc. 3. I received call that my continuity of care form (that was filled out, signed and submitted by this office and approved with an authorization code by insurance almost 2 months ago) was not being recognized and that my final appointment (mind you I'm in the middle of treatment and do not have another doctor to take over my treatment yet) cannot be fulfilled. I asked the staff member about the continuity of care form, and she said "We're not submitting those for anybody." Completely dumbfounded, I explained that my form was already submitted from the office and I have approval for this last visit before I see a new doctor (because I'm in the middle of blood tests, ultrasounds, and prescriptions). I received zero empathy from the staff members regarding my concerns of why the form is suddenly not being recognized. She was wholly unprofessional with her responses. My overall experience was subpar here, at best. Staff can truly make or break your experience, and in this case, completely broke all of my interactions with this office. The only positive comment I can confidently leave about this office is that the chairs in the waiting room are comfortable. read more

This place is awful!!! I have had 3 appointments and each one has been rescheduled due to the unprofessional office staff. It is very hard to get through the phone lines. You have to call the number over and over before someone answers. There have been several times when my order for blood work was not sent over causing me time wasted and delays when appointments need to be rescheduled. I am currently requesting a referral for a new oncologist from my primary doctor. read more

Never do I ever write reviews frequently. But THIS is an exception to MY RULE: This place is horrible and I have not even been seen there! Enough said on that. My PCP submitted a referral for a consultation and when I called x2, they had a 24 hour answering service that only tells you they aren't open until 9am. When I called back promptly at 9 am and 3 times after, it was not until the third time that I was able to leave a message. Only to not receive a callback. When I called two weeks in a row after the initial call, it was the same information, they're not open, even though it was past 9 AM. And one lady took my information and promise to have someone call me back. I never received a call back. What made matters worse, after having to deal with my insurance company and them having to call this office, they were able to get in touch with someone immediately who was more than willing to schedule me for an appointment same day. WTH? That's when I knew it was a no go for me. After over three weeks of trying to get in touch with someone on my own, why in the world would I want them to treat me for any medical condition when their customer service was horrible? If I can't trust them with my medical appointment scheduling, why in the world would I trust them with my life. Ridiculous and a joke! Do NOT go here. And I only give it one star because I had no option of giving it zero. read more

Onchology Physicians are a group of doctors under a Dr. Austin Ma, whose medical license is used for orders and such. This office in Rancho Cucamonga has been by far the most unethical and unprofessional place I have ever been to. Their nurses are lazy, rude and extremely incapable of handling an office that serve patience with cancer. I have been going there since before December 2023 and I can tell you that I have still not started treatment for breast cancer. Everything that has been done to me has been referred by my primary care physician and my surgeon because these people are useless. I have been waiting for practically two months for them to correct a flipped port, so that I can start chemo and to date, it still has not been done. Thankfully, I was able to switch to City Of Hope who in less than a week have been able to submit the referrals, approve them and schedule the appointments. These nurses are at Oncology Physicians, Rancho Cucamonga do not follow up with you, promise you that they're gonna work on a referral for you, but do not ask your name or your date of birth, to identify who you are. When you walk in, they do not great you or acknowledge your presence, much less answer any question you might have. They do not answer their phone, send it to the answering service half an hour to 45 minutes before they are supposed to close and do not return any phone calls. They do not provide your doctor with any information, so you're walking in blind to these appointments by assuming that they have read your test results. I was scheduled to start chemo and nobody read my blood test results or my scan test results that showed I had an infection as well as a lesion in my back. They did not contact me until the following day to let me know that they had seen the Test results and we're going to cancel my chemo for a few weeks until these issues were resolved. Please do not go to this place! They will literally kill you. When I was supposed to start chemo, thank God, the port was flipped because they were trying to start me with an underlying infection as well as using my regular Veins in my arm, rather than the port, to start me, which puts you at risk of perforation, or the collapse of veins, which of course they did not tell me. I had read up on the procedure and knew enough to say no. If anybody reads this and could get themselves into the City Of Hope, I would highly recommend you taking that path, rather than going to these people who have no empathy and who will not give you quality treatment. The doctors do not follow up with you and the nurses say they're going to give a message to them but literally weeks will go by and you will hear nothing. I called their corporate office on several occasions, and nothing is ever done because it is about the MONEY to them! If I could give this place a zero, I would. read more