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    Optum - Rancho Cucamonga Rochester

    1.5 (2 reviews)
    Open 8:00 am - 5:00 pm

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    2 months ago

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    Harvey D Cohen, MD - This is the office

    Harvey D Cohen, MD

    2.9(28 reviews)
    1.5 mi

    It is true, you will wait for hours sometimes to see Dr. Harvey. Once you get called back and taken…read morein to an exam room expect to wait another 60+ minutes before he comes into the room. The issue is that Dr. Harvey will spend up to an hour with a patient going over test results, health issues, and referrals. Now that Dr. Harvey is working less and less and sometimes he does not come in to the office and either you get a call at the last minute or they tell you when you check in that the doctor is not in the office today. I like Harvey but I could no longer spend hours waiting to see him or trying to make an appointment with the front office and listening to that hold music.

    Im the care taker for my 83 year old uncle and we been going there since the end of July. Nothing…read morebut bad experiences since we been there. No one answers the phone , can't get ahold of no one to schedule/ reschedule appointments, I understand there really busy and the staff is always apologetic about it also kind, but maybe they need more staff or a phone clerk.... when we are in the room waiting to be seen other patients have walked in on my uncle one time it was during a physical, not only all of that the wait time is never less than 3 hours. I'm new to caregiving with him so I didn't no why he was taking certain medications I didn't no what he needed or what were his conditions so of course once I got with this Dr I didn't want to change to another right away it takes months to get on somewhere so I said to my uncle once we get all your blood work back and find out all your conditions we can move Drs and he agreed. Well unfortunately his appointment a few days ago went left ! It was the most uncomfortable, unpredictable, unprofessional experience I have encountered with a DR. We got to the dr office at 2 o'clock appointment was at 2:15. We didn't get put into a room until 3:10 once we got into the room the nurse said we had 1 patient infront of us about 30 min later I hear Dr Harvey Cohen laughing talking about personal things not Dr patient related I waited 15 min then I opened the door to use the restroom in hopes that he would notice me and go into the room and end his conversation. But unfortunately that didn't work. He was talking to the nurse by the way not even another patient, he ended up going into the room next door mind you there was one patient ahead of us. Smh so now another 15 min goes by it's about 4:15 " ANOTHER PATIENT WALKS IN ON US AGAIN" I ask the nurse when will we be seen at this point my uncle has asked to leave multiple times his bad is hurting he has kidney problems we were there for results to a very serious situation. The nurse said she's so sorry was very apologetic, got my uncle some water and told me I should let the dr know how I feel. Now it's 4:35 and the Dr finally comes in as I'm in the phone with my uncles insurance trying to change the Dr . As I hang up the Dr rudely says HELLO HELLO HELLO waves his hand towards my face ! I'm like hi , he's like how's everything been I said I would like to just take a min and let you know how my uncle and I are feeling , upset that is it's been about 3 hrs THEN HE INTERRUPTS ME ! And said aye aye aye no no no no I DONT WANT TO HEAR IT . I hear this to much as he's yelling at me ! I'm like excuse me ! First off that's rude and I'm speaking he proceeded to say the same thing I said this is your patient you should be willing to listen seems like you may be the problem here if everyone is expressing themselves. He's like are you going to shut up ? Shut your mouth if you don't I will get up and walk away I said so you're not going to listen to our concerns and he's like I will walk away he kept yelling it! He's like do you want me to read your dad's results I'm like it's my uncle shows how much you have paid attention. It's even on his notes. I said we have waited this long might as well read the notes. And he started looking at his paper work. I got a FaceTime call from my sister I answered and said hey at the dr I'll call you back. And the Dr stood up and yelled are you recording me !!! I said no o showed him and then I put my phone in my purse he then again said loud are you recording me show me . At this point I was OVER IT . I felt uncomfortable and we were not getting the results we needed we walked out to speak to management I let them know all of this. After we went home it was already 5:15 and the dr called my uncle didn't verify if it was him and stated he should go back to him and be seen the results he got in show some type of mass and it's possible it can be cancer that it's serious. LIKE WHO says something like that over the phone especially when you didn't verify if it was him and he's 83 years old with heart problems...

    Carbon Health - Front desk.

    Carbon Health

    2.6(76 reviews)
    0.7 mi

    Clean and quick with an appointment. The dr was nice and no complaints. I'd use this business…read moreagain. The website needs updating. There's no option of getting X rays done and the website says they offer that service.

    I went in on a Thursday because I've had a cold and a cough for three weeks. I made an appt at…read more10:15 an hour later PA Fatima came in and apologized for being late and said we were keeping her busy. The rest of the visits was pleasant and she said I had a sinus infection and she would prescribe 3 medications. She mentioned giving me an inhaler. I explained I have Albuterol. She said this inhaler was better since it has a steroid. She also scheduled a follow up appt. For me which was today. I waited until the afternoon to call and check on the status of the medications because the pharmacy is usually really fast. I was told they hadn't received a prescription so I called Carbon Health and asked if they could send the medications and they said they would but they ended up only sending one. I had to call Carbon Health again to request that they send the other two. The inhaler didn't end up being covered and out of pocket would have been $600. The pharmacy contacted Carbon Health to ask if they can change it to something else. I got a call from Carbon Health around 6 telling me she really wanted me to be on this inhaler and was instructed to go on the manufacturers website and get a coupon to help pay for the inhaler. The coupon didn't work and Carbon Health ended up sending regular Albuterol. I went in because I still have a cough and a man named Dorian was super rude. He made it seem like I was wasting his time by being there. He asked me why I was there and I explained briefly before he cut me off and asked if I felt better I said a little then he said well you're still on antibiotics and you need to let them work and the cough will linger. I can't give you more antibiotics. I never requested more antibiotics. He said Albuterol is fine. When I asked if I can take cough syrup he made it seem like it was an obvious yes. I let him listen to my lungs and check my ears he said I was fine then asked anything else I can do for you? I said no. He said if I don't feel better in a week to go back. Side note: I'm not going back to this place. He then said ok let's get you out of here and opened the door and motioned with his head for me to get out the room. I know two of my coworkers like this place. I did not.

    Photos
    Carbon Health - Waiting area. Clean and comfortable

    Waiting area. Clean and comfortable

    Carbon Health
    Carbon Health

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    Optum - Rancho Cucamonga Rochester - internalmed - Updated June 2026

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