The office was clean and organized. Many staff at the front desk worked at the same time…read more I saw many people show up at their appointments and were seen relatively quickly, usually within 10-15 minutes. Other places you might be waiting for 45+ minutes or falling asleep before they have to slap you on the face to wake you up. The PAC was compassionate and attentive towards my needs that I needed to donate plasma for my income. Obviously, it helps that after donating plasma for over 2+ years, it could help save one person's life.

I've been biting my tongue about my experience with the office staff for quite some time just…read morebecause the doctor I was seeing was somewhat helpful with my diagnosis. However, today was my absolute last straw. A large number of the office staff here are unknowledgeable, unprofessional and immature. 1. I've called on several occasions asking questions, and the person on the phone constantly puts me on hold to ask someone else, then returns back to the phone with some regurgitated answer. I've also received answers/responses over the phone from one staff member, and then receive a totally different answer/response in person at the office. 2. At one point, I called and asked about submitting a continuity of care form, and the girl had me slowly enunciate "continuity" over the phone and spell it out for her so she could ask someone else about it (what it is, what to do with it, etc). From that interaction alone, I felt less than confident with the office staff handling my questions, forms, file, etc. 3. I received call that my continuity of care form (that was filled out, signed and submitted by this office and approved with an authorization code by insurance almost 2 months ago) was not being recognized and that my final appointment (mind you I'm in the middle of treatment and do not have another doctor to take over my treatment yet) cannot be fulfilled. I asked the staff member about the continuity of care form, and she said "We're not submitting those for anybody." Completely dumbfounded, I explained that my form was already submitted from the office and I have approval for this last visit before I see a new doctor (because I'm in the middle of blood tests, ultrasounds, and prescriptions). I received zero empathy from the staff members regarding my concerns of why the form is suddenly not being recognized. She was wholly unprofessional with her responses. My overall experience was subpar here, at best. Staff can truly make or break your experience, and in this case, completely broke all of my interactions with this office. The only positive comment I can confidently leave about this office is that the chairs in the waiting room are comfortable.

Yet again nobody called me back to reschedule an appointment. This is literally insane to me what…read morean awful office.

Terrible front desk experience. When this clinic moved to…read morea new location, they never informed patients. I went to my usual appointment only to find the office completely gone. I tried calling, but no one answered. I ended up asking a nearby pharmacy, and they were the ones who told me where the clinic had moved. When I finally arrived at the new office, they told me I was "late." I explained the situation, but the staff barely reacted, as if they didn't care at all. Then they told me that my doctor wasn't even in the office that day -- even though I had an appointment scheduled. No one notified me about the move, no one notified me about the doctor's schedule change, and no one answered the phone. A medical office should inform patients about important changes like relocation and doctor availability. This level of mismanagement is unacceptable.

Having recently been to see Dr. Beyene for the first time, and so I write this fresh review…read more The staff at the front desk was a complete A. they were courteous and even friendly. When I went into the room, two nurses were there one just stared at me and nobody explained why she was there. My appointment was at 2pm and i was called at 2pm, i was pleasantly surprised; this has never happened to me. Just as fast as i was called in, Dr Benyene was done with me in about 15 minutes with me. I felt extremely rushed. questions were left unanswered and she kept cutting me off. Nothing seemed important to her. She gave me a list of "could-be's" but never really gave me a plan. When I asked a question she said to wait because she was writing prescriptions. In my opinion you set things down and then you continue for a patient. i Guess she had a long list of people she didn't really care to see and i was taking time away from that. I feel like ill never find a good Doctor. one who cares about your time and emotions, its one or the other.

My daughter went to Dr. Beyene 5 years ago to have a lump in her thigh examined. Dr. Beyene didn't…read moreexamine it or try to go further in finding out what it was. It was bothering her then but it wasn't too painful. 6 weeks ago she went to a different doctor. She immediately had an MRI and blood work done. The new doctor referred her to an oncologist. We have been going through hell not knowing if this was a limb sarcoma. The oncologist didn't feel he could remove it if it was malignant because it was over 5 centimeters. Thank God it turned out to be benign. She still has to have it removed but what could have been an easy procedure has now become a major issue. I am writing this review to warn patients to beware of this doctor. She doesn't care about you whatsoever. If she had cared she would have taken the time to be more thorough and we wouldn't have had to go through this anguish.

I cannot recommend this oncologist due to disorganization and a personality not fit for a cancer…read morepatient. I can say the staff in this office is wonderful but I suggest looking elsewhere

stay far away from this doctor (dr chu le) and staff!! im currently gathering the last of all my…read moreinformation i need for my attorney for malpractice,as he will be served papers. also notified my insurance company of fraudulent medical charges he billed for that never occurred!! he is currently being under review and they are investigating, as they are finding my statements to all ne true, staff is extremely rude and unprofessional.

Dr. Chu Le has been our Primary Care Physician for the last two decades. I am glad that I have him…read moreas our doctor. His approach is holistic, and his review of the medical chart is very comprehensive. His referrals are excellent and very selective. Thank you, Dr. Le!

I am a patient here, and I am still cancer free 10 years later. Yes, you do see Carla (the NP) a…read morelot when you come in for routine check ups, but the doctor is always aware of developments in your case. Dr. Ebrahimi made sure that the treatment I was receiving was the best for me before even starting it, and I ended up having a much less aggressive treatment than I thought I would have because of it. I am still alive because of the people here.

I am writing this review because of the one star review. This office and their staff is amazing!!!…read moreThe staff is willing to fight with the insurance whenever necessary and their primary job is patient care. it is true that for routine visits and treatments you end up seeing the NP but she always communicates with the doctor. I truly cannot say enough about this office, the doctor and the staff they're truly life savors. this office treats hundred of people each year and do a great job on staying on top of things. the Dr is about saving as many people as he can. he is updated on new treatment, trends, equipment, and medicines. I never felt that the doctor or the office lacked compassion. Cancer is a tough @$@#!. I feel this office strives to kick cancers @$#

This guy is the most rudest , arrogant and unprofessional individual I have dealt with. He has…read morezero bedside manner. He doesn't allow you to talk or ask questions without getting an attitude. He cuts you off and acts like he is talking down to you . If you deal with any mental issues such as anxiety I would for sure steer away from this guy. He is not empathic in the least . He needs to really learn how to treat people because he is one of the worst.

Dr Spica k was personable and knowledgeable. He has a great understanding of patient care and he…read morehas a great bedside manner.

Center Lake Ontario recently started taking patients on Sunday and what a wonderful thing. I did…read morenot have to request time off from work. I was able to schedule my appointment quickly and get in there for my procedures. I had exams that are typically "scary" but the technician-Jasmine was so patient and kind, too her time, reassuring me and giving me options if I got too anxious. From the minute I walked in on Sunday the receptionist Cindy was pleasant and accommodating to all my needs. I've used this location many times in the past but this time I felt I needed to compliment Cindy and Jasmine who were exceptional and to highlight the benefits of the weekend schedule!

I have been coming to the Chino and Ontario location for years and it has always been consistently…read moreexcellent service! I don't know who does the hiring for this company, but they are the best at finding caring, knowledgeable, employees!

One of the most caring and compassionate facilities -- they truly live up to their name. The staff…read moreare informative and make you feel at ease from the moment you arrive.

I am sorrry to sat that since the practice joined the LA Cancer Center, service has gone way south…read more Service is awful and even trying to get through on the phone is a challenge. Now they are reducing their staff to two doctors. I used to love this place, but now I will be avoiding it. To the old staff who stayed from before the change I will miss you and good luck.

I can't ever get an appointment. Because every time I call their appointment system is "down"…read more So cancer will have to wait until their system goes back on. Ridiculous.

If I could give this place 0 stars I would. I had an incident last week and was told upper…read moremanagement would call back and I have not received a phone call yet. The doctors take a long time to see you due to poor time management on their end. I do not recommend this location.