Totally customer friendly and helpful from start to finish. We needed a new microwave and it was…read morepurchased and installed within 48 hours. We would recommend Tim's and staff to anyone looking for quality products and service.

Our recent experience has reminded me that going local is the way to go…read more We needed a new dishwasher recently and decided to purchase through one of the two chain garden/home improvement stores. The service was "meh" but we persevered. After waiting for two weeks for any movement on the company, we decided to go down the street to Tim's and see what options they had for dishwashers. While the selections were few, they had one dishwasher that had what we wanted (of COURSE we want the third rack...doesn't everyone?)...and though it was more expensive than we originally planned on spending (at the box store), it was ready for purchase and installation. We paid for it and waited for a phone call to have it installed...and what do you know? We were called within two days and the actual dishwasher was installed within three days of the call! The person who installed the dishwasher was professional, respectful, and determined to install the product completely and correctly! We are still waiting to hear from the box store for next steps on purchasing a cheaper dishwasher...it's now been a month since we started the process with them. I kind of hope they do call so that I can rave about Tim's and their speedy service. Oh, and that we ended up purchasing a more expensive product. Go local, my yelping friends!

Hands-down, the best place to buy appliances. I had the most professional and courteous service…read morefrom Barb and Kaiden. Both very knowledgeable, respectful, and helpful. Barb assisted me in getting a rebate for my new washer and dryer and lined up delivery for the very next day. The gentlemen delivered the appliances, professionally and without a hitch This kind of service is hard to beat!!! I won't buy appliances anywhere else in the entire Lakes region except for Neilsens. Really appreciate the thank you gift also. Thank you for making this new home purchase and easy transition for me. Angela Frietze.

GREAT Service! Easy scheduling an appointment that fit our…read moreschedule. Arrived when they said they would and great service. Knowledgeably, and solved our problem for much less than anticipated. Hard to ask for anything more! Strongly recommend them!

Our salesperson, Charlene, was very helpful and we found everything we needed. In this case a…read moremattress and adjustable base and a chair. We have previously purchased furniture, and it has held up well. They were very helpful in getting an early delivery of our items and Samuel and Alex were very helpful with removing the old bed and frame and installing the new one. Also, price was great. Joe and LouAnn Wittler

Let me start by saying they are closed on Sundays. No worries, I searched their website for a…read morewasher and dryer, sent a message thru their chat and finished up my purchase over the phone. Super friendly and helpful service. Great communication. Quick delivery and installation. Thanks!!

Chris Stenerson was an outstanding technician and went above and beyond what you would ever expect…read more Being new to the Portland area there is always a bit of skepticism on who you should employ- so thank you yelpers for introducing us to this company. Our freezer was melting due to a malfunction in one of the parts. Chris was fast, efficient, and good company! Not to mention the price was spot on. After offering tips to prevent this issue happening again he even gave us the broken piece and a detailed report in case the landlord docked it from our deposit. Highly recommend Chris and this company! Thanks again!

I write this with regret as we always try to support a local business over the big box companies…read more After a week of interaction I would avoid this company. Lot of good talk but that's all. We scheduled their service guy well in advance but got no notice until the last minute when he was at the wrong address and upset. We stopped at their location in Newberg and gave them photo of the washer info 5 days prior. The service tech (Wendell) showed up with preconceived idea of what was wrong despite even the error code on the machine. Did little to no investigation except saying the machine was over 5 years old, we needed to "junk" it, and to go their shop and buy a new Speed Queen. Totally torched any other product including our Maytag (which they sell). He did no investigative work and walked out. My step son looked on the internet and found the exact problem...unplug and let it re-set. Its now been 2 days since and numerous loads (after a week without a washer) with it working fine. Wendy (the Owner) called my wife today and admitted that their service guy "lacks communication skills". We also have a email from their sales person saying the same thing. It appeared to us he only wanted a show up fee and to sell us a new machine. And they marked us as "out of the area" on the service call even though we are only 2 miles from their business. I hate putting down a local business but I'd avoid this company even if it means going to the big box companies.

The service was spot on and the repair to the dishwasher was done quickly. Couldn't give 5 stars…read morebecause the gentleman was a bit too rude for my husband and I. We need another appliance repair and my hesitation is because he was so unpleasant. But then, we didn't ask for a friend, just a good repair man.

Amazingly prompt and responsive. Quick service and reasonable pricing. Highly recommended!read more

The parts department was great, had what we needed and answered a lot of our questions.read more

Terrible customer service, very rude people to deal with. Would never go back. Order your…read moreappliances from Home Depot or Lowe's they deliver most. And a lot cheaper.

Well my stuff came and Terry at Sears was very helpful. I still had to pay for delivery. Remember…read morethe days when you spent a small fortune and delivery was included. Still Terry was very nice. I will raise this to a three star. It would have been a five star but this pushed my anxiety through the roof.

Issue still not resolved. Owner not responsive to my concerns. Paid 900 dollars for a dishwasher…read morethat doesn't work and I cant get it fixed or my money back . Spent hours and hours of my time on this and stil no solution. Owner feels his time is valuable and this is my problem. I dont think a business should operate if it can not provide the service it is supoosed to offer.

Had a good experience researching buying a clothes dryer . The sales person Emma was fast and well…read moreinformed. She quickly gave me all key information on a dryer I needed. So, I could order through Home Depot . An item that they don't stock on their floor. I had spent the weekend going by stores and had sales people running other way when I tried asking them questions.

Everything I buy is top Quality. Service is excellent and…read morethe price is good. Will be back

Time to replace the old worn out chest freezer. After 3 failed stops, I landed here at Kelly's…read moreAppliances. I wish I had just come here first as they had the right size model that I wanted at the price point I was looking for. Most importantly to me is that they had it in stock right now! No fumbling around with delivery schedules, just get it in my truck and let me get it home. Now it's in place and functioning beautifully! The store is a lot larger than I had anticipated and stocked with a huge variety of appliances, like everything any home would need. Walking in I was greeted and offered help immediately. No wasted time here as the staff are very friendly and helpful and walked me right to the unit I was looking for. This was such an easy and pleasant experience that I will come here first next time.

We bought a high end washer dryer combo that lasted six months before the motor went out. Kelly's…read moresaid there was nothing they could do about it. They sent out The Appliance Hospital to do the warranty work. They took quite a long time to come out and evaluate the situation. They said the motor was shot and they would have to order a new one. When the new one came in it was no good so they had to order another one. This time it was the wrong motor. Again we are waiting. This happened three times so far and it's still not working and they in the process of pulling it in and out tore the expensive dryer hose and will not accept responsibility for it and even got rude with my wife over it. We are coming up on three months without our washer and dryer and Kelly's has been no help whatsoever. If I had bought it at Costco I could have at least returned it.

My only complaint with this company is they don't have one closer to my house. I will drive an hour…read moreand a half to go buy my plants here quality. I ordered in some garlic. This is the best seed garlic I have ever used. Very excited for the harvest this coming summer

I really wish they didn't suck so much. I've purchased about $600 from them over the past 3 years…read moreand it has not been worth it. Propagation rates are terrible. Today I opened a $6 pack of seed that was completely empty. Their customer service is very passive-aggressive PNW uselessness. Done with them.