A full year ago, we 'kept it local' and bought a Bosch dishwasher and paid for the install. They…read moresent out two kids (clearly not licensed plumbers which is requirement for any appliance install involving water and electricity). Three weeks later we noticed the floors buckled in the kitchen. They didn't even bother to get the hose fitting tight! I called and they sent out some company that put a fan with some painters tape around the area and left! Short story: They refused to report the issue to their insurance. Blew me off for DAYS! I'd call back into the office and ask for a manager and never was able to speak with one. Poor sap management makes deal with these situations said, "I've talked with 'them' and they aren't going to report it to our insurance.'" Talk to enough people and they have gone through the same ordeal with Johnson Brothers. That's why they wouldn't report it to their insurance. We had no choice but to file a claim with our insurance and the same day had Sierra James out here. Kitchen and laundry room DESTROYED! We had to move out of our house for 8 months. Took two weeks to find a furnished house for rent. Complete nightmare putting our house back together. Try dealing with insurance these days.....even when it's not your fault. That alone took years off my life. Took a couple months to get them to refund the dishwasher and had to FIGHT to get the install charge refunded. "The installation is not refundable." Seriously, you can't make this stuff up. Not a single apology throughout. Not until I asked for an apology did I get the 'I already did, you just aren't listening'. Worst company and people I've ever dealt with......and that's saying a lot these days. One year later, we are finally done with all this crap. Our insurance subjugated the claim against JBs insurance and won. Our deductible is finally coming back to us. Do yourself a favor and go to Lowe's. The founder died. His son took over and died. Now, the grandkids took over and have nothing but a fancy website with empty slogans and values and promises of commitment and integrity. It's total bullshit.

My wife and I purchased a Speed Queen 27" Stacked Washer/Dryer in matte black from Johnson Brothers…read moreAppliances on November 5, 2025. It was scheduled for delivery to our home in La Pine on November 12, 2025. The Account Manager, Stephen Mount, met us shortly after our arrival. He was pleasant and cordial when showing us the various examples of the Speed Queen washers and dryers. He carefully explained the similarities and differences which we examined and considered. We settled on the stackable model because of our limited laundry room space. The stackable gave us additional useful space. The delivery, hookup, and demonstration took place by their delivery personnel Kyle and Axel. Both individuals were obviously experienced and very careful in both old appliance removal new appliance installation. The 4" exhaust tube was readily cut to an appropriate length and hooked up by two clamps. The 4-prong 240V electrical cord was only 6 feet long and barely reached the outlet at the bottom of the wall. However, Kyle was able to reverse the outlet plugin to make it fit. A slight recommendation on my part would be to carry both a 6-foot and 8-foot 240V cord to accommodate these instances. I'm highly impressed with both the knowledge and professionalism of their store staff and technical staff. They make purchases very easy and painless. I highly recommend Johnson Brothers for any household appliances you may need. They have a plethora of types, styles, and sizes to fit the need of every homeowner.

Anton was great and did a fantastic job installing my range top! There is nothing better than…read morehiring someone who is professional, communicative, and cleans up after themselves. He also went out of his way to adjust my dishwasher that was sitting crooked (for free). Without hesitation, I would recommend Bigfoot Appliances to my friends and will be calling them for other installations.

Fast and efficient resolution of my gas leak problem! The price was higher than I had hoped but…read morethey provided excellent service.

I have purchased 2 TVs from Best Buy (2022 and 2026, World Cup.) It was a pleasure to shop there. I…read moreran in on Sunday evening because the 65" LG was a Deal of the Day for a couple more hours. Franco was super helpful. It was great being able to see the TVs on display. At the end of the day, I paid $299.99 for a 65" TV delivered and brought upstairs in my home. We are so lucky to have Best Buy in our town. P.S. I have purchased many things from Best Buy. The TV was the most recent.

In these days of Amazon killing off competition, it's nice to still have Best Buy around. And it's…read morea good store - lots of varied stuff, reasonable prices and the staff are fine. It's certainly my go-to place for cables but I've bought bigger ticket items from them as well. Their return policy is painless too.

We have used High Desert Appliance repair at our vacation home in Sunriver several times. They…read morerespond quickly and have had our issues resolved in a quick efficient manner.

Top notch provider of servicing on in home major appliances. High Desert Appliance is all service,…read moreno sales component, so there is no conflict in mission. They are factory authorized by most, maybe all, major appliance companies so warranty work is covered. For out of warranty work their prices are fair and reasonable. The administrative management team is great for scheduling and follow up. The technicians arrive when they are supposed to and always get the job done. If you're having premium brand name appliances serviced and Technician Ken West shows up you will be particularly fortunate. Ken has been at our homes in Bend several times over the last fifteen years, including today when he once again was able to diagnose and resolve the problem all in one visit. Ken has many years of experience (he also once worked for Johnson Brother's Appliance), he knows his stuff in technical skills and he is simply the nicest guy as well.

I first "met" Al on the phone in 2019 when looking for someone to repair a failing refrigerator. Al…read morelistened to me while I gave him a detailed "Gone With the Wind" description regarding my ten year old Frigidaire with a freezer compartment maintaining the 40-degree temperature while the fridge compartment was sustaining roughly room temperature. When I finished the story, Al suggested a couple people that are fridge experts, and he then said that he is actually a Washer-Dryer specialist. I thanked Al for the suggestions, and told him I was so appreciative, that if I have a problem with my washer and/or dryer, he would be the first call I would make. All that based on his super high ratings. Well, here it is, about five years later (I got a new fridge to replace the other one in 2022... nothing was delivering during the peak COVID years), and my washer kept giving me F- 11 faults. I leaped for the phone and called Al. and got scheduled and he did a great job - especially with my old washer which is very limited in parts still being available. The washer (a Kenmore a.k.a. Whirlpool) started humming again rather than driving me nuts going into a "fault" mode for the five years mentioned earlier. Not longer than that, my dryer motor gave up the ghost, and this time, Al found a good-condition used motor, and viola, it ran again. When I knew the system was back running again, I told Al that if one of them kicks the bucket, I'll give him them so he can refurbish them and I'll get myself a new one. I dread the day that happens because I'm not a fan of artificial intelligence. Watch a re-run of "2001, Space Odyssey" and check out Hal 9000 again for a refresher of what is coming up in the world. I am not sure about all the digital gobble de-goop coming up. I only can think how difficult it will be when Mr. Al Harris is not around to reboot Hal 9000's broken A.I.-infested equipment while he still can make the antique ones quietly humming along. Al is a legend indeed. A rare man and worthy of all these five star reviews.

In October we purchased a dryer from Al for our daughter. When he installed it he said he would…read moreorder a handle for it. Also said the dryer had a 6 month guarantee. My daughter contacted him after a few months to check on the handle as she had never heard back from him. He stated he had forgotten and would get it ordered. She also mentioned that it seemed to take longer than expected to dry a load. He said when he brought the handle he would look at it. It is now mid January and he has not brought the handle, looked at why it takes long to dry or contacted her about the delay. Very disappointing and frustrating especially with the 6 month guarantee running out.

Fixed my KitchenAid stand mixer! No frills place that gets the job done. I would go back.read more

From the owner: Family Owned Since 1974…read more Fridge on the fritz? The washer isn't working? Or is it another home or small business appliance that's just not working? Rely on the professionals at Pinewood Appliance Repair. We have been serving the greater Bend, OR area since 1974. We offer factory-authorized service and repair for most major appliance brands. We can come to you or in-shop repairs are also welcome. We have many parts in stock or in most cases can get them delivered the next day. Our factory-trained technicians can help with Refrigerators Freezers Ranges Cooktops Kitchenaid Mixers Window air conditioners We are CFC certified and are licensed and insured for your protection. Call Pinewood Appliance Repair today to talk with a live person about your repair needs.

We used to buy tons of furniture, household decor, appliances, and building materials from this…read morelocation. We have businesses where we second hand as much as possible with regular turnover (we do not sell the products, we use them). In the past we spent so much at this store that one time the person ringing us up commented about it. They saw something in the system (connected to our phone number) about our total spent YTD and their eyes got wide, so we explained what we do for our business and that what they could see was just for their location. What I am saying is... we have a pulse on what is a good and fair price for these sort of things. I looked at a couch not to long ago at this location. It was half off. The price was still, with the discount, over $1600. When you pay 0% for your inventory you should not be charging consignment prices. Full stop. It is a poor business choice. The idea is to turn over the inventory because more is coming while passing on a lovely savings to your customers. Not hang on to it while it collects dust because you've out priced the new items being manufactured. Know your customer base and price accordingly. We have left empty handed from this store every single visit this year (2026) because the prices have skyrocketed. For reference, we were looking for a washer and dryer...found one brand new at Lowe's cheaper than this Restore had (used no less). That is why I am writing this review. If the free inventory you receive is higher priced than the brand new inventory from the original store...well...here's your sign. So, we will likely have to drop this store from our rotation because time is precious and we cannot waste trips when we could find a better resource to take its place. That's just how it goes, I guess, but it saddens us because we like to support good causes and keep things out of the dump.

We have tried twice now to donate items to the Redmond Habitat store. Twice now they have turned…read moreaway our items, being rude both times. The second time I rang the bell as it says to do for an attendant. A man came out of the office yelling, "Who rang the bell!". He saw me standing behind the fence and very rudely said, "We're closed to donations because we're having computer issues". Stunned I said to my husband How should computer issues affect excepting donations? He told me to get in the vehicle that we were done with Habitat. It breaks my heart because I have always donated to good community causes. We gave our donations to Goodwill who accepted them with a smile and a Thank you.

I have to let everyone know how great this company is. Roy fixed my washer yesterday and tried to…read moresave my dishwasher, but sadly the mice eat so much of it that it couldn't be saved. He really tried. Call them for all your appliances. Plus, he made a point to make sure he cleaned up everything before he left

Had an issue with our dishwasher, which turned out to be very small. Felt like he spent way more…read moretime than he needed to let us know it was fine and there was something possibly not letting the door close fully, which was no longer an issue. Cost of visit $300. We asked for an itemized invoice of the work that he did and the diagnostics, which we never received. Next time we will be going somewhere else.

We had an unfortunate encounter with one of Kara's employees when trying to return an item. She…read morelearned of it and immediately called to remedy the situation, restoring our trust in the store. We're local and have shopped there for years, even before Kara bought it. We will continue to shop at Kara's-it's the best kitchen supply store in Central Oregon! '

An independent kitchenware store, Kara's offers a wide range of high quality goods, including…read morespices, teas and oils. Very helpful folks here.