Mandy is very knowledgeable and good to work with. The responsiveness to our needs and questions…read moreare fantastic!!! Our homeowners have a great showroom that is easy to navigate unlike those huge warehouses.

They clearly work off of commission.. after we talked with our last salesman, we ended up paying…read moretwice as much as our previous estimation... you can't return any of the tile which is what they sell you extra on! be careful going in, they can sense if you are new at the process, and ryan will try to get every last dollar out of you!! Edit: got a call from the manager Benjamin who I explained in detail the situation and he understood. Is willing to work with me to correct the situation and really seemed like he cared! He didn't ask me to but I'm changing the rating since his customer service is great! The store really does have an amazing selection of product as well!

Horrible customer service is an understatement for this establishment. Overall attitude towards…read morepotential customers is not what you expect from a place trying to sell you their services. Absolutely will not recommend. I am extremely disappointed. Also the store had an unsettling odor.

Terrible customer service they were very rude and disrespectful. i'm highly dissapointed and won't…read moreever recommend to anyone ever again in my entire existence. I swear to god. Also the entire store stank of curry.

LL Flooring recently placed flooring into my house. Within a week, we had some water issues with…read moreour washer that destroyed the floors. Technically due to warranty they really did not have any obligation, however they more than worked with me financially to resolve the issue. Most companies would not. I would highly recommend them for flooring on price(could not find to beat them) but particularly on service/follow thru. Chris, Columbia, SC

Called and requested services to have the floors replaced as a gift from parents before our baby…read morearrived. Someone came out and took measurements, told us we would hear back in about 48 hours, and we never heard from anyone again. We also couldn't get a response or answer about what happened.

They are very punctual and quick to respond. So far they are very professional. They called me back…read moreimmediately when I requested an estimate.

Really disappointed. For all I know they may do great work. However, I made an appointment for a…read morequote. Office called to confirm. The company even sent texts to confirm. No one showed up on the scheduled day. No one called. No texts. Apparently they're not interested in my business. Things come up, I get it. Maybe there was an emergency, or some issue that caused them to miss my appointment (the appointment I came home from work early to attend), but no call? It's really too bad. I've already contacted a different company. They showed up when they said they would. Quoted me when they said they would. Put me on the schedule promptly. Review to follow once work is complete. Do better. Expend a tiny bit of energy to let your customers know you give a crap.

The website was extremely frustrating to use. After going through the entire reservation process,…read moreit repeatedly refused to accept my information without giving any explanation. There was no clear error message, so I was left guessing whether the reservation went through or not. That said, when I called directly, the associate was helpful and personable. I was able to reserve the equipment over the phone without any issues. The in-store service made up for the poor website experience.

I tried to move a tractor that we had purchased and to get a trailer and Sun Belt rentals would not…read morerent me a trailer because I wasn't renting equipment. The man that I spoke to on the phone was rude and did not treat me like a customer. I believe that because I'm a woman he wouldn't even talk to me any further because I was not renting equipment to go with the trailer.

If I could give them 0/5 stars I happily would. This place has the worst costumer service I have…read moreever had the displeasure of dealing with. Took my Milwaukee miter saw to them for repair 2 months ago and they still can't even provide me an answer on when it may be done or when the part will come in. When I first took it to them they said they would call when ready, after 2 weeks I called them asking for a status and was told one week. After another week I called asking if it was ready and got told one more week again. This is a sham of a business with horrible service. Finally today I bypassed them and call their Milwaukee rep myself to try and get the part I need. He seemed much more helpful. Hope I get what I need and get the saw back soon. Will never again be working with Richland industrial and will do all in my power to encourage others to stay away.

I have been working with Richland Industrial for over 32 years. They have all way helped me with…read morewhat ever I needed from tools to supplies. I have taken a cut off saw there to have a switch replaced It did take about a month to get it fixed but is was fixed right and I haven't had another problem with that saw. Love the place they have things a lot of places don't have and the people working there are so helpful.

Having foundation issues were a major concern. Of all the companies who assessed my foundation, I…read morewent with Ram just because a family member in GA also had work conducted by them. The Ram Jack Specialist, Brent, was knowledgeable of the issues and went through the process on what needed to be done. Price was never an issue with my husband and I because we had to get this done. This is our home!!! Their personnel showed up on time, conducted the work, cleaned up, and put yard back in place, as if they were never there. A pleased customer!!!

Charlie is great…read more Ramjack? Terrible mistake. A massive waste of money. The individual that came out to evaluate did a horrible job identifying the issue. Now 4 pylons later and a bill of 7k, my floors are STILL hugely out of level. NOT EVEN close, and I was NOT expecting perfection by any means. I'd say they may have actually made things worse now that 4 areas have been raised while, not addressing the worst part. I would NEVER recommend them to anyone, unless you are POSITIVE they can address the issues, and I wouldn't expect them to be honest about end results I would have been better cutting the subfloor and sistering the joists. WASTE OF MONEY

Steven was the manager on duty today. Please explain to me why on a Sunday, you only have two…read moreregisters open? Why is there no back up cashiers. Literally was in line 30 min. Why was your priority to get carts from outside than to get your customers in and out of the store quickly ? This is a common issue with this store. To many chiefs not enough Indians. I usually don't complain. But to see carts getting collected by 2 of their cashiers while the lines were half way down your isles. The manager didn't come out, didn't jump on a register. I'm sorry but I think it's time to go back to the basics and re learn what customer service is, and priorities.

Been shopping at this store for about 5 years, it's very convenient. Always clean, and usually not…read morecrowded. Get and MVP card and link your phone number to it, then if you lose the card it's no big deal. Link the MVP card to an online account and they'll send you free items (like bread, milk, bananas) fairly often. They send me coupons on things I buy most frequently.