Brought in a defective cable and they cheerfully replaced it with an up grade . So chillread more

We had looked at the website before visiting the store. The item was listed in aisle 7. It was,…read morein fact, located in aisle 1. When I asked for help finding the item, the worker hovered staring right at us until we made a decision. With different brands/options, we were looking to shop around, but with someone right there staring at you, it's kinda hard to review all the info and compare prices to other places online. Had I known he was going to hover, I would've never asked for help. We ended up overpaying for something cheaper nearby. I'm not sure I'll be back.

On my 2nd and 3rd visits I needed a new phone charger, storage box and broom. The staff is…read moreexcellent answering all questions. Manager Jacob does an outstanding job running the store. It's clean, very well organized, has everything I wanted(even coffee filters). This is the best hardware store I have used in Phoenix.

They have the most limited selection of everything! Hardware selection is under par compared to…read moreothers in the same area.

This is a smaller version, of the average ACE, but we always get great service, and friendly help,…read morewhen we're there. The only negative thing I have to say about this store, is the limited hours, that they're open. But m, whenever I need to go there, I always seem to find what I need.

OMG THE CUSTOMER SERVICE IS AWFUL. I WILL BE STICKING TO BARRYS ACE IN GLENDALE. I remodel homes to…read morehost guest and I need things here and there. I prefer not to use Home Depot all the time. It puts the little guy out of business, but with service like this, this is why the little guy is out of business. The person who picked up the phone had an attitude of "why are you bothering me". I called and asked about coat hooks. She said yeah we have coat hooks. I asked, "could you tell me what you have because I'm not looking for the racks, I'm looking for the individual hooks." We have a "Ace brand coat hooks" she said. I said "could you tell me about them, are they metal?" She said "they're metal." I said "are they sold individually? How many are in the pack?" She said "one." I said "how much are they?" She said "$2.99." Her tone was flat and dismissive. I was trying to get her to tell me about them before I came down. If she didn't feel like it, she should've passed the call on. If her attitude was, "just come down and look at them" she shouldn't be in the customer service business. Now if that's true that's not much of a selection. If that's not true that's pretty sad because I would've went right down there and looked around. I always buy more items when I look around.

This is my first time at this location and I will definitely return. Ariana was super helpful and…read moretruly went out of her way to help me. She helped me find a part and even searched for another tiny piece for me. The fact that she put that much effort into helping with a 40-cent part says a lot about her customer service. Great experience overall.

The worker Tyler at this ace hardware was very kind and helpful. He was also very humorous. Give…read morethis man a raise.

I Need this email to go out as soon as possible I wanna recognize Frank. He was amazing. I came in…read morehere, not knowing what I was doing what I was looking for a single mother stressed out, trying to find tools when Home Depot didn't want to help me I came to Ace Hardware store and you guys were very helpful with with Frank is the real MVP I think him so much for helping me and working through everything with me. He is the best. 8/7/26

We have an RV and I swear, we spend a good 30% of the time fixing 'stuff that breaks' and if we…read moredidn't have Ace, I don't know what we'd do. Yes you can go to the big box places, but you will not get the same level of service. We bring in some oddball part, explain the issue and they have 'just the thing' - and they know right where it is in the mess of aisles of items. We now have a toolkit that has a little bit of everything, but guaranteed on the next trip; there will be some weirdo thing that we need :) Bonus for this location is the softener salt out front so you can just back into your spot, pay and load up. Easy peasy

Wonderful products but absolutely the worst customer service. Months to get products in. Supposed…read more"experts' suggest french door hardware for a prexisting door. When the hardware doesn't fit, you return the product., then have to hound them for 5 months for a refund. Refund finally arrives but with a "restocking fee" subtracted. This, on a product that they guaranteed would fit. "Nicole" is never available to discuss this and will call back once to your 5+ messages.

Has always been a class act in the DHI. Was family-owned years ago but seems to have maintained its…read moreprofessional and expertise in builders' hardware. I rep'd a large amount of manufacturers in AZ in the 70's through the 90's.

This hardware store has always been our go to when we need things like nuts, bolts, act filters,…read morekeys. The totally support small business over big box when I can. Especially how the big box retailers seem to get political now a days. I was in need of a couple keys and a new ac filter. I go online and the google listing says they open at 8. Perfect. Get my kid dressed and arrive at 8:34 to find they are closed. I get out to see what he posted store hours are and the sign also says 8. While I am there another individual walks up also needing hardware. I see the Yelp listing says they open at 7! It's fine if they open later but tell people. Change your sign. Change your google listing. I live very close to Lowes, I made a special trip to support your local business. Not only did I waste my time, I wasted my gas and you lost out on 2 sales that I know of.

Boo. Hours listed show open hour of 7:00am. It's 8:15am and store is closed. Update your hours…read moreonline!! Chose to support local business despite living closer to Lowe's. This is the third time this has happened to me here. Lame.

Came in right before closing and Freddy was awesome. Even though they didn't have what I needed, he…read moretook the time to check other locations and helped me find it just minutes before closing. Super nice and really appreciated the help!

Great store with plenty of staff on hand at all times that are helpful. I had to dock a point for…read morethe dog pool I got this season. I purchased a dog pool here with paw print art and it's been great and lasted 2 summers. This season I decided to replace with a new one. However the one I purchased this season has fish as the art. It's a thinner plastic and doesn't work well for small dogs. The art is peeling off in a weird way and making goopy mess. The sides just bend and folds the plastic making it tear easily. I will be on the lookout to see if they get any paw printed pools and I will change my star to five if they do. Dog paw pools and fish contractor pools are way different.