Leaving a five star specifically for Brian in the paint department who was incredibly kind, knowledgeable, and made my Lowe's experience better. Last time I came in, being a new homeowner, I wasn't treated well. This time Brian was fantastic and absolutely deserves some sort of raise and he made me want to come back, rather than having to to match my paint like before! read more

I have had multiple terrible experiences with Lowe's, and after everything that's happened, I won't be shopping there again. **First:** I purchased a pressure washer that would not start. I spent two days trying to get it running before taking it back to the store. Even the Lowe's employees couldn't get it to start, yet I was told I couldn't return or exchange it because I was outside their 48-hour return policy. If your own employees can't get a brand-new product to work, refusing to exchange it is terrible customer service. **Second:** We purchased a washer and dryer and specifically requested that they be stacked during installation. When the delivery team arrived, they installed them side by side because stacking wasn't on the delivery paperwork. The request never made it from the salesperson to the installers, leaving us to deal with the mistake. **Third:** On the Fourth of July, we purchased a refrigerator. Before we bought it, the salesperson confirmed it was in stock, and we scheduled delivery for Thursday, July 9. The day before delivery, I received an email saying the refrigerator was unavailable and that I would either have to cancel, request a refund, or wait until they had more in stock. Then, the morning of the scheduled delivery, I received another message confirming it was being delivered. Naturally, I was confused, so I called customer service. I was then told the refrigerator would **not** be delivered because they had sold out and the model was no longer being manufactured. My only options were to wait until the end of August for another one or cancel my order. I've already been without a refrigerator for a week, so waiting another month wasn't realistic. They searched for a replacement, but the only comparable models were about **$500 more** than the one I had purchased. At no point did anyone offer to honor the original price or provide any reasonable solution, even though this situation was entirely caused by Lowe's. To make matters worse, after canceling the order, I was told it would take **3-10 business days** for my refund to appear in my bank account. So not only am I still without a refrigerator, but my money is tied up as well. These experiences show a pattern of poor communication, poor inventory management, and a lack of accountability. Mistakes happen, but it's how a company responds that matters. Unfortunately, Lowe's repeatedly failed to make things right, and I can't recommend shopping here. read more

My experience at this Lowe's was extremely disappointing. From the moment we walked in, it was nearly impossible to find anyone to help us. We spent more time searching for associates than we did shopping and ended up having to locate most of the items ourselves. When we finally did find employees, they were unfriendly and seemed bothered that we were asking for assistance. Unfortunately, the management wasn't any better. They came across as rude and unprofessional, which made the overall experience even more frustrating. The one bright spot was the employee working at self-checkout. They were polite, helpful, and treated us with kindness, which we really appreciated. It's unfortunate that one employee was the only person who seemed to care about providing good customer service. Customer service should be a priority, and this store has a lot of room for improvement. Based on this experience, I'll be choosing another location whenever possible. read more

Louis and Erik were so amazing in the lumber department! Everyone there was so nice and helpful! I needed wood for an enclosure and needed it cut to weird sizes, Lous and Erik were so nice as to do so many cuts despite them not normally doing so. Highly recommend this location! read more

Sales Associates very nice and helpful. I used their installation services for a vanity top and sink. Went smooth and looks nice.

My friend asked me to tag along on a trip to Lowe's on a Saturday evening as she needed some paint for the house project she had been working on. We were greeted as soon as we walked in, and the entire staff seemed friendly and approachable if we had any questions. We browsed a few other aisles while the paint was being mixed, and everything seemed to have great prices. Love the paint selection as there truly is every color for any palette, and love that you can get a sample amount to try before you commit to a color. Definitely recommend this location if you have any home project needs. read more

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What a joke went to the garden department looking for a " living" blue spruce and no one in the garden dept knew what I was talking about

Big box hardware store that matches Home Depot but doesn't always have the selection that the other store has. I always shop here first and then elsewhere if I can't find what I need. read more

Lowe's Home Improvement - Hardware Stores Near Me - Chandler, Arizona

I go into Lowes in Chandler AZ 85224 quite often and fill the bed of my pickup with building materials. Until yesterday, no Lowes Employee has ever asked if I needed help. Yesterday, a young man named Keon noticed me buying 2 x 4's and plywood. He offered to help and spent 30 minutes with me loading up my cart. Since I am now 72 years old, Keon's help was greatly appreciated. You need more employees like Keon. read more

Customer service staff was awful, associates milling about yet don't try to help. Very long wait and very bad attitude when I finally got to register. Why is this location placing young kids in this position with no support and why don't the senior members help them??? Retail needs all of the customers they can get so I try to support them but this experience stunk. read more

I went in for a battery charger and was sent all over the store. Inventory stated item was in store, but that was incorrect. The saving grace was the kind, customer service. My other items were readily available and met my other needs. Ended up ordering the Go eco battery online. Unbelievable that most of their electric lawn care is on great supply, but no batteries to run them. Bit of a hassle. read more

Store is always clean and orderly. Most of staff is knowledgeable and all are friendly. Hours are very shopper friendly.

Three stars for the fact that I love looking at their indoor plant selection time to time and whenever they get canna Lilly bulbs in. That's it. I've had SO many bad experiences with any sort of customer service at the "customer service" desk. I always happen to get the lady that hates her job and takes it out on everyone. Super friendly....NOT. Yesterday i had to make a couple returns, one was an outdoor plant and for some reason i forgot that I didn't pay in cash initially so I thought I'd get cash back. Not the case. It was returned to my husbands card(whoops forgot it at home) automatically. Cool. Okay. Easy. Second return comes up and it's for a propane tank my husband didn't want to spend 70 dollars on. So i told her I'd be back i wasn't sure if they needed his card to return an item which obviously I'm wasn't an issue on my last return. So i went back to the car to grab the propane tank and the lady basically tried to pawn it off to another coworker so she wouldn't have to deal with it. And you could see the hesitance in the very young guys face like he didn't want to do it or wasn't comfortable. Poor guy. So i pull up my receipt. He is having problems...go figure. Saw that coming a mile away like a deer in the head lights. He calls over grumpy customer service lady that he needs help. Ugh great. Guess what she says. We can't locate it. We need the card you purchased with. ARE. YOU. KIDDING. ME?!?!?? NO! I do not have the card. You just returned my plants without a problem i have the receipt what in the hell is happening right now?! I tell her i have to go home and get it. So i drive the 7-10 minutes down the street to my house. Grab my husbands card and come all the way back. New lady is at the desk. This could be great or really bad. Here we go. She scans the receipt and prints out a ticket mind you...DID NOT NEED MY HUSBANDS CARD ONCE. "Your refund has been issued back to your original form of payment" I look at her or somewhere in complete and utter disbelief. I'm happy and angry all at once. Now i wouldn't be as angry If I didn't have my crazy 2 year old with me the entire process from start to finish. This old lady has no regrets or empathy obviously for others. It's clear as day. Wrong profession lady. Thank god for the other younger girl working made it such a breeze. I'm damn near tempted to call the store to complain I'm still so peeved. Don't tell your customers one thing and not even abide by it. Literally wasted time and gas. read more

The worst delivery help u can ever get chandler store no help at all from them or the wharehouse

I bought a dishwasher at this Lowe's. Lowe's subcontractor is CRS home solutions for delivery and installing it. First off, Lowe's send me a email with the delivery date. This was different than CSR's date. So their systems are not aligned. Then this company made 3 different dates to come and install. They didn't show up and didn't cancel over the phone any of these dates. This CRS home solutions company is the worst I ever dealt with. Lowe's is to blame to use them and not have the proper calendar interface set up with them. Make sure Never to use CRS home solutions (last mile) when you order and install something through Lowe's. read more

So I want back to the store to give this Lowes store one last chance as they were the only place I found the door I wanted for the right price. This time I ran into Randall in the door department. Finally someone with a head on his shoulders. He saved the day.. He knew what he was talking about, made things right, and helped me get my door on order just as simple as it should have been the first time around. Thanks Randall. read more

The garden section here seemed smaller than at other locations, although it could be due to the summer heat that not a lot of plants can be offered. Service was fast and friendly though and we did get asked by an employee if we needed anything (Sometimes they'll go out of their way at these stores to not give you any service haha). 3.5/5 read more

My go to home improvement store. If you have a house, you will need to come here at some point. They usually have everything I am looking for, at a descent price. Be sure to check out their garden section. I have found some killer deals on clearance plants including $5 cacti and $1 succulents. read more

Lowe's Home Improvement - This guy is definitely worth saving for $5!!! - Hardware Stores Near Me - Chandler, Arizona

Very helpful staff but had to wait 20 minutes. Had all the needed/ wanted items. Love the plant section But why do you have pots in three different places? It made it hard to decide, when I kept running into a new sections. read more

A big shout out to Grover who was such a pleasant gentleman that assisted us in purchasing our refrigerator and we didn't have to go looking for someone and that's what put the icing on the cake! Thank you Grover for all your kindness and help! read more

I used the online curbside service for a few items yesterday. The app lets you check in and put the number of the parking spot you are in. I parked in #3 successfully checked in on the Lowe's app. The signage in the parking spot said to check in via the app or call. Seeing as though I felt I checked in via the app successfully..I didn't feel the need to call. So after waiting about 15 minutes I call the store. It rang for another 10 minutes. Finally a lady picks up and I let her know nicely that I've been waiting for about 15 minutes. She scolded me using her nasty tone ," that's why you call us". I mean duhhh The associate needs to learn the curbside system read more

Lowe's is Lowe's ... I truly believe they're all created equal. Nothing special here except for the random clearance racks. Recently I picked up a really nice house plant (pot included) for only $5.88. It normally would have been double the price. Score for me! We're in the process of redesigning our kitchen a bit so we've been spending quite a few time in different Lowe's and Home Depots across the valley. Nothing special about this one! read more

Don't buy anything from this store you won't need or bought by mistake! I went in to return a dolly that I never used. I had intended on using it but UHaul messed up my order and offered me one for free(Moved from Ca to Az). When I got into this Lowe's (I got my credit card through this store from the 1st time I visited and spend $1000 on my first purchase), I was excited. Until I got to the customer service desk. Mary looked at me literally with disappointment. (As if to say you returned this product after your done using it?) So disappointed with the level of service I received from this Lowe's. She asked me if I had a receipt...I have them all emailed to me but I let her know I put it on my Lowe's card. No other Lowe's has ever had an issue looking up my receipt using their credit card. She is literally looking at me this entire time with disgust. I seriously felt like my business wasn't needed or appreciated. She walks away to talk to some manager...I wish I remembered her name. She walks up, looks at the dolly, looked at me and my son and says "Yes?" "Yes?! I didn't call you over, I'm trying to return this dolly" I explained that I bought it in Southern California and the condition it's in was in the same condition when I bought it. Her response "Oh so you bought it somewhere else?" Does it make a difference?! I saw the Store Managers name on the wall and I asked if that was her store manager and she said cocky "Yeah...he'll be in tomorrow!" She gave the impression that he wouldn't even want to hear about my issue or he wouldn't care. Look...Lowe's is suffering as it is. They let go of just about all their corporate team. They released all their middle management 2 years ago. They reduced the spiff payout 3 years ago. Maybe preventing or avoiding returns is how they plan to stay alive. Don't buy anything from this store you won't need or bought by mistake! I've always recommended Lowe's, but after this experience I would recommend Home Depot, unless you know 100% you got what you needed. read more

Just went in to purchase a keypad deadbolt lock for my front door. They had several brands and models on display up to $250. All have the try me sign with the code listed so you can see if you like the operation. Every one was dead. Also most were not mounted properly and didn't even work manually. Way to lose an easy $300 sale. Pulling into Home Depot now less than 5 min away. read more

The garden department is always so fresh and beautiful! Today I had to go into the store with a laundry list of random items. Tom walked me to about 4 different aisles and helped me find all my items! Thanks for the help! read more

I don't see Lowes representatives replying to any of the negative reviews here so I'll not waste my time with a comprehensive review. Tonight was the first negative visit I've had in a while. Dear Lowes, It may be time for your associates to get a refresher course on interacting with customers, they are a blessing, not a burden to be suffered. read more

Plant shopping with my bestie. You know, rekindling things;-) We used to do these things forever ago. Fun to live close once again Portulaca, plumbago & some other small things to make my patio charming. read more

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Brian was so helpful and informative. From the hardware section. Couldn't have done it without him!

We bought a Samsung refrigerator from Lowe's on Arizona Avenue five months ago, our freezer now has a crack twelve inches long .My wife has spent hours on the phone with both Samsung and Lowe's and nobody can or will help us. After spending $1400 for the refrigerator and extended warranty. Will never shop at Lowe's EVER again or buy another Samsung product! read more

I should have paid more attention to the reviews before I bought a refrigerator from Lowes. They sold me on basically same price as Home Depot across the street but offered a 1 year interest free payment option as opposed to 6 months offered by Home Depot. Deal. Unfortunately that cost me over an hour and a half passing a phone back and forth to get their credit (my rating is 850+). Apparently the "system" had issues. Multiple managers were involved who could not figure it out. The install people were rude and never even finished taking the plastic film off the doors of the refrigerator doors. Then I tried paying half the first month and was given such a run around it drove me nutts so I just paid it totally off. Then cancelled the card. What a pain in the ass for a consumer to go through! What use is the 0 % interest incentive? its a joke! On top of that the veteran discount is not offered for appliances. I didnt know that either. Next time Ill go to Home Depot. Never had these issues there. read more

Very clean & organized store. The two associates that helped me with locating the items were very friendly & professional.

Please DO NOT attempt to buy an appliance and have it delivered, It will be a nightmare for you. Your Product and home will be damaged. Contacting the store sometimes works, but they only tell you what they think you want to hear. They give you empty promises and DO NOT deliver. I used to love Lowe's, but they will not be getting my business again. I hope this review helps to save some others from having the months of aggravation my husband and I have suffered. read more

The incompetency of Tweedle Dum and Tweedle Dumbass. We need a simple piece of lumber cut, simple measurements. First, we wait 10 minutes and then track someone down. "Manager" pages someone to help. 10 minutes later, no help. Go find someone a second time, their thumbs were too far up their ass to page anyone again. Finally Tweedle Dum comes around the corner sauntering and playing on his phone. Had to repeat our measurements four times to him. We give up. I'll go somewhere else. read more

Do you know that "lost in a hardware store with no help down any aisle" feeling? You think you spot an employee, but then they've vanished around a corner. Or worse, they miss you by a second and start helping another customer who needs help building an underground nightclub or a ladder to Mars... from scratch. Not fun. This Lowe's has never burdened me with any of those hassles! They've got more than enough people walking around, mostly eager to help. We did run into a socializing group of employees tucked away in the garden center, but they were quick to disband when we came by to ask for guidance. And, they've got more than enough inventory to handle your project. We were able to locate every piece for an outdoor raised gardening planter, including suitable alternatives for nearly every item, and even a kit that would have done the trick if only we had a bigger budget. The Lowe's website is also fantastic with all sorts of DIY plans and ideas. Creating a MyLowes account can help you track your purchases to make returns easier, make lists, set reminders and a lot more. Go Lowes! read more

Joshua G. was very helpful tonight he helped me with my order and directed me to what I was looking for. He's a very friendly gentleman and deserves a raise. read more

I didn't have much luck here--could never find a clerk available to help me. I did see some female employees chit-chatting among themselves behind the customer service counter while I waited for their attention and passed by one old fart talking on his cell phone while I stood there waiting to ask a question. When I turned around and walked away he called after me "Can I help you with something?" but I figured if he could ignore me then I might as well ignore him. I left without buying and took my business to the Home Depot down the street. read more

Although I prefer Home Depot, I come here when I don't like Home Depot's price. Staff is helpful and friendly. Store is organized.

This store is one of the most poorly managed stores that I've been in. I rarely yelp but feel the need to advise consumers and stockholders that Lowe's bring retail to an entirely new basement for customer service. I saw a patio table on my way to check out. I chose not to try to hunt down a sales associate because they all seem to congregate at the front door where you're told, several times, to have a great day. That's just fine but my day would be "greater" if I received a modicum of customer service while shopping. When I got home and looked at the website, the patio table I wanted to purchase was not listed. I called the store. I was transferred three times and then hung up on after 11 minutes. I called back. After a brief apology, I was transferred to a "manager" who chose to let the phone ring for 7 minutes. I gave up. Unbelievable. read more

I primarily stop off at this location for zip-toggle bolts, which is $25 for a 40 pack. They have pretty much anything you would need for home remodel or small projects you just need to know what you want to use. I think that it can be hard to find people that work here and are available to assist you so it's best if you know what you need for your project before coming in. read more

Good store, clean, friendly staff and easy to get in and out. Although Home Depot is better for faucets and tile. Each store has their strength and weekness; I tend to be a Lowes man. read more