John was asked to check a dishwasher I had. He was very honest and fair about how much it would…read morecost to repair, etc. I appreciated his honesty, which in these days, is rare. Terri

I had John come out to fix my washing machine. In the initial conversation he directed me to send a…read morepicture of the washer's make/model number and after 'diagnosing' the issue, when he got to my home, he not only replaced the worn out part but also another issue I didn't expect could be corrected. He's very professional and reasonable.

No stars if I could.. went in to get a specific item from the store.. walk in.. no acknowledgement…read morewe were there.. go to the section of the store and wait.. and wait. Employee goes by and says to the group which is six people so far.. when an employee sees you they will come help.. and nada. Then I overhear an employee in a neighbor section telling customers the have a virtual kiosk line already six people deep.. ummmm.. what kiosk line? So we opted to order in store on our phones for the item to be picked up. We left the store without one employee making eye contact or acknowledgment from staff. We came in to pick up the item. I will not return to this store ever. They made zero effort for the customer of even putting a name down so an employee can make sure everyone is seen in the order they came in. With stellar customer service like this they may meet same outcome of circuit city

I called the store before buying. Asked how much a data transfer was from my old computer to a new…read more(that I would buy there). Was told $99. So I drive 25 miles to buy a computer in their store, walked over to the Geek Squad to do data transfer. The kid employee asked me, "do you know how much this service is?" I said yes, $99. He said, "no, it's more than $200." He tried to flim flam me. Beat me out of several hundred dollars. He flat out lied. I left the store and tried to call the store manager. You can't do that either. It's an AI system that sends you to the Philippines. Tried calling again. Same results. Finally, got a number for the store, but again, no store employee answers. Some guy in Corporate Sales (US at-least) answered. He was apologetic and said the kid was trying to upsell me. It's fraud. So I can't return the computer or I will owe 15% restocking fee. So lesson learned. DO NOT BUY form BEST BUY. Absolute horrible customer service. GEEK SQUAD are there to fleece your wallet.

Ferguson HQ does not know what customer service is, or how to answer a telephone. no one in the…read morecentral office has answered any of multiple calls; this happened during our order phase, back order period, and now during our warranty repair need. Now the good news: My plumber gave me the name of his outside sales contact, Hunter. Hunter responded to my call within 10 minutes. He wasn't connected to our original order or shipment, But he helped educate me and offered to connect me to the person who could help on the replacement. He went above and beyond. Thank you

Friendly when shopping appliances for a new home. Very quick to take your builder's check…read more Non-responsive when customer issues arise. We've been waiting 15-months for our Wolf Pro range and Thermadore French Door refrigerator kickplates, and to fix improperly installed Wolf stovetop grate pads. These are top-of-the-line appliances with substandard service after sale. Simple ask. Warranty process is a joke. Worse yet, ghosting is a regular occurrence with our assigned representatives...20 plus calls. Emptor caveat.

Horrible experience! Lies on top of lies. Terrible customer service. Purchase an item and receive a…read morelower price item. Do not trust them. Will not call you back or even try to resolve your issue. Worst experience ever!!!

I really enjoyed my time at Conn's. I needed a mattress after my roommate and his fiancé had ruined…read moremine. I guess that's what I get for being a good friend. I met a young man named Brady who took great care of me. Brady was kind, calm, and VERY smart. He told me so much about all sorts of mattresses, fashion, football, and his father Carey. We had a great time and I believe I have gained a life long friend in Brady. Please give this man a raise as he saved my relationship with my roommate and got me a great mattress. (He even gave me 50% off)

Don't make the same mistake I made…read more What should have been a simple, straightforward repair to our Bosch dishwasher turned into an expensive and frustrating ordeal with Mr. Appliance. From the start, the technician misdiagnosed the issue, sending us down the wrong path. That mistake ended up costing us over $1,400 in parts that did not fix anything, leaving us with a dishwasher that still does not work and is now filled with "warranted" parts that serve no purpose. To make matters worse, those parts were priced higher than what the manufacturer charges. The process dragged on through multiple visits and payments, only for the dishwasher to begin showing entirely new error codes afterward. When we tried to get help, the company became unresponsive. Even more concerning, they publicly responded to our online reviews with false claims about rodent infestations, something never mentioned to us during service. It felt less like customer support and more like an attempt to discredit our experience. While they acknowledged how poor the experience was, they have made no effort to address the financial loss, wasted time, or ongoing frustration. If you are looking for a reliable repair experience, look elsewhere. Choose a company that diagnoses accurately, communicates honestly, and stands behind their work, because this one does not.

I don't understand how this company has received any positive reviews. They are awful according to…read moreany an all measures. I was misled by the technician who visited. he refused to tell me the price of the part, my guess is because it was not from a primary supplier. The price to have the work done was quoted over $600. I contacted two other firms, both were over $200 cheaper, the firm I used charged $300! Then their phone rep misled me with a slick phone script about a refund, which they reneged on! My strongest recommendation: stay away from this company if you value integrity, quality, honesty, transparency, fairness. There are so many other companies that have integrity and offer quality services.

Our first experience with Friedman's was as positive as it can get. We ordered exactly what we…read morewanted, our salesperson kept us constantly updated. The delivery and setup was impressively professional and thorough. Our prior purchase of a range was with Lowe's, the Lowe's delivery pales in comparison. I had to attach my own gas line, they did not level the stove, they did not review all oven features, and we were left feeling let down. We will be purchasing ALL of our future purchases through Friedman's!.

Great service and quick delivery! Cannot say enough about how professional…read more Jeramy and Michael were when they installed our dishwasher! Locally owned an operated.. support local rather than large box stores.. u will not be disappointed in their prices or services

They like to close registers BEFORE closing time!! Literally 30 min before closing and there were…read more7 people in line. YET... self checkout closed. 1 line open.

Visited the Kingston Pike location this afternoon and want to recognize an employee. Jenny looked…read moreup a item for my mower took me where it was on the sales floor. She also asked if I needed any other items I replied yes & took me to get a Home Depot bucket and glue traps. What a great employee you don't find many like her anymore that give true customer service. Thank you !!

Great customer service. My dryer had gone out and I found an amazing deal there. The staff was…read morevery informative and helpful. Definitely check them out.

I just bought my second and third appliance from American Freight and had an awesome experience. I…read morewas in need of a washer and was hoping to find a set. Donnie helped me to not only find a set, but one that fit exactly what I wanted. He offered to search through the sister stores inventory before finding a brand new, in box, dryer that matched the washer I wanted! They even were able to squeeze me in for a weekend day delivery the very next day. Every experience with American Freight has been incredible so far, and I will continue to recommend them to anyone who is in need of appliances or furniture.

Kareem is awesome! I was struggling to find some wall fasteners. He immediately offered help and…read morefound the right ones for me.

This review is about one employee, the clown Marty in Customer Service. He's one of the most…read moreunpleasant individuals I've ever experienced. He should be assigned to cleaning toilets and not in customer service. While waiting for a manager I saw this buffoon actually hang up on customers instead of answering the phone. So when you call this store and get disconnected this Bozo is the reason why. I returned a Toro mower. A female manager approved this return. Douche Marty got involved. He told me I had to remove the gas in the mower. He then tried to extort me to buy a gas can which I went and obtained. Upon returning he told me I could not pour the gas out, but I had to buy a pump,or he would not process my return. Off I go to get pump, which no one in the store can find. Upon returning to customer service I told Jack off Marty I wanted to speak to a manager. I hate doing the Karen thing but I felt this idiot was trying to make me buy unnecessary items. While waiting I saw clown boy hanging up on customers even when there was no customers at the counter. He was more busy playing with his greasy hair than helping customers. He even didn't have the decency to acknowledge a handicap co worker. While waiting for a manager, Ferrari helped me. He authored the return and actually completed the return. Thank you Ferrari and to the lady manager who originally helped me.

Micheal T- delivered my boxspring today and he is a very nice guy. I would recommend him and go…read morecheck Bed'r Mattress if they need something or at least he is willing to help. Thank you very much Micheal, appreciate your assistance and delivery of the item quickly.

My husband and I recently moved to Knoxville from San Diego and were in need of a new mattress set…read more We both have different preferences, my husband liking one a little softer than I. We were helped by Dustin, who showed us a few different types of mattresses and then listened as we talked about our needs. I knew right away that this was where we would purchase our bed. Dustin was so welcoming and easy going. We had not planned on buying right away (I am a die hard budget deal searcher) but we came back the very next day and bought a set. Dustin explained every little detail about the bed: the materials, the construction, the warranty, etc. He was so sincere and personable that I probably would have purchased just about anything. Well, we have had our bed for almost a week now and cannot say enough good things. Every morning my husband says "this is the most comfortable bed ever" and I would have to agree. If you need a new mattress, go see Dustin at Bed'r Mattress. He has bent over backwards to take care of us. Not only will you get a great deal on an amazing product, you will also be treated like family (or better)!