So, needed a flat cart for base cabinets. Other HD locations have them in the masonry aisle. Walked around the entire store and not a flat cart to be found. Found an associate up Front who was very helpful. He told me all the carts are located in the garden dept. which is located all the way on the right side of the store. He told me the manager makes the employees put them there. This is one of the dumbest ideas I've ever heard of. So, if you want cement or cinder blocks (( which is located all the way on the left side of the store) one has to travel all the way to the right side!!! The associate acknowledged it was a dumb idea and had heard many complaints but the manage doesn't seem to care. So I go to the garden dept to retrieve the hidden cart and guess what? Full of mud and wet from the morning watering! How am I going to put new wood cabinets on mud and water? Dumb, dumb, dumb! Obviously this manager hasn't worked in a trade to understand this. Ugggh!!! read more

The Home Depot - Wet and muddy carts - Nurseries & Gardening Near Me - McKinney, Texas

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My first visit at this location. I was not able to get everything I needed at the Plano location, so I came here to try to complete my list of things I needed. First off, I think this location is one of the nicest, cleanest locations I've been to here in Frisco, Plano, and McKinney. After walking in, I could instantly notice the difference from the other stores in the area. Just felt very fresh to me. I walked around the store searching for my isle, it took me a little while to find it. Unfortunately, staff members walked past me multiple times, but no one ever came to offer me any assistance. This was the only down side to my visit. Some of the staff members looked like they really couldn't be bothered with a customer, so I didn't even bother asking anyone for help. Eventually, I found what I needed on my own, but they didn't have the full quantities I needed, so I had to head over to another location to try to finish getting the quantities I needed. Overall, I was impressed with how bright and clean the store was, service however, needs to work on being open to assist customers. read more

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Tom the guy from pro desk is the most unprofessional rude person I've come across. While he was walking I simply asked if he was Pro Desk, he said he's at lunch and we need to wait 40 mins. Fine. He gets back and with his attitude tells me, wait while I finish this order. Ok. But his rude unprofessional demeanor continued with other clients near him and a fellow associate asking a simple question. He is arrogant, rude, unprofessional and should not be called a Pro at Home Depot. Not even an associate of The Home Depot. read more

Everything was bright and flowering here. The garden gates were open and there was a cashier waiting to take my money. The plant product looked great here! The Smart Planet Succulents and shrubs had a great diversity here. Over all the stores garden department looked fantastic! Between the annuals, perennials, cactus and succulents... there was a lot to choose from! It was impressive! Especially after all the heat in the area for weeks. I very nice garden center to shop. read more

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Seems like I am in this store every week. Their garden center is extensive. Hardware selection is complete. Pricing is competitive. It is also only a few blocks from our home.. read more

worst customer service, I needed some help in the lighting section .. I asked 3 times and waited for more than 20 mins and no one showed up

Store itself is nice but the workers are terrible and laziest I ever seen in any home depot places! They don't even care and will NOT able to find or try harder to make sure we get what we need. I had to search all by myself and I found it when they kept telling me it's out of stock and when my app telling me it's in stock. Home Depot workers are super terrible! read more

We needed to redo our deck so we we're getting wood and stain. Kevin in paint helped us choose a base stain, help describe the difference between oil and water based and was very helpful in general. Thank you Kevin! read more

Chase in the paint department is awesome, we've had a few issue with getting the right match for the walls of the house. Each times we've been back with it not working (not his fault at all) he's explained very thoroughly why it may not be working and always has a solution to a fix and something we can try, and remembers us each time. He's great! Thank you Home Depot for all the help! And Chase for being so awesome! read more

Love the service and value at Home Depot! The staff is always ready to serve! We just purchased carpet and couldn't have been happier with the quality and service we received. read more

I wish I had left other reviews but always get great service here. This is my go to location for personal items as well as corporate. I work for a company with over 300 locations & sadly for them, they often have issues using the account. This leads me to calling this McKinney store, which we shouldn't have to do, where they are always happily willing to check status. They are literally providing customer service for orders that other HD stores are making money off of! I wish there was a way to provide better recognition every time. Today I spoke with Bryce C who provided service that our Austin location could not get help on at the location at 1200 Home Depot Blvd down in Sunset Valley. Very thankful for the west McKinney staff & hoping mgmt sees this. read more

Speaking strictly on the curbside experience, it was great. Ordering online was a breeze, the items I needed were all there (the HD closer to me was out of stock on everything), and the guy that brought out my order was friendly. The only thing I hated was that the 250lbs of sandbags I ordered were all opened at the top, so when the guy loaded my car and laid the bags on their sides, sand got everywhere. Not a fun thing to clean up in a sedan. Keeping them upright would've been appreciated. read more

I went in today and asked for assistance to make some key copies, which is required for auto and digital key copies. Worker 1 said they would get someone to help me. Three minutes later they came back and said the worker who could help me just clocked in and would be there shortly. Three more minutes pass and Worker 2 shows up. I ask for help with making the key copies and they said, "I don't know how to do that." I said politely, "Can we figure it out?" Worker 2 went off to look for another worker who could help. A few minutes pass and Worker 2 returns with Worker 3. They both say, "sorry, we can't do that." I point to the sign on the machine advertising the service. I also mention that I had the service done at another Home Depot weeks ago. Worker 3 said, "sorry, you'll have to go to a locksmith." I came back a second time today to purchase a couple doors. Similarly, I was told by Worker 1 that they would need to get help to bring the doors down from the top shelf. No one showed up. I asked another worker for help, who told me the same thing. Again, no one showed up. It seems all the workers are more interested in their phones and making post-work plans. How does this place stay in business? read more

Shakeiya is very kind and funny, we came in to get a stud finder and screws and ended up at the self checkout laughing and exchanging stories with her. From our short interaction with her I just knew I had to leave her a good review and let everyone know she made our experience more comfortable and enjoyable all around. read more

I want to like this store. The people seem nice. However, the god damn propane kiosk is always broken yet whenever you try to purchase a refill inside the store, they always insist it's working. Then it takes forever to get someone to unlock the propane cage. Get your shit together people read more

Seriously would give this place 0 stars. I placed an online order pick up in store and have tried to call the store at least 5 times. Literally every time it rings for 10 minutes. No one has answered and finally on call 11 someone answered and immediately hung up. I guess I won't be picking up my order. Update: finally got on the phone with someone and asked for a manager. They tried to transfer me and they hung up. read more

Purchased an LED light fixture via internet 2 weeks ago and picked it up. Opened it to install yesterday only to find no instructions or mounting hardware, so I was obviously sold a returned product. I returned it yesterday requesting a refund. Told the lady in Customer Service it was an internet sale. She claimed she could not find a record in the system and offered a store credit. Not what I wanted, but the line was long behind me and I agreed. Found the record in my email and returned with the gift card today asking for my money. Of course I was refused. Rather than start this up the manager chain I'll be driving the extra mile to Lowe's from now on. read more

Over many yours I've been a customer. Recently I have been involved in a significant project and have bought approximately $10,000 in building materials. The last of the project was a deck. I gave them a materials list and let them select the lumber. Mistake About 30% of the wood was of pallet quality. It was wrapped and unseen until at the job site. Worse, I'm on a deadline and had to make do. I spoke with an assistant manager and was offered a sincere apology. Personally I don't care about apologies, more into more tangible remuneration. She graciously offered a $50.00 credit on my next purchase. After the $ I've spent there in the past 2 months, I found this offensive. Don't shop there. They have a typical big box store mentality, uncaring about their customers. Done w Home Depot! read more

NEAR closing time and I had a return. The girl had just shut down her register and was stomping all over the place because she had to do my return. She was very rude. She opened back up, told me I had to use a gift receipt, and proceeded to tell me to check out in self checkout. The other people in the store were very kind, but she had a horrible attitude. Bad customer service on her part. read more

I challenge anyone to push a shopping cart from the main entrance down the front isle along where the registers are, all the way down to the pro desk without saying at least "excuse me" a dozen times. They stack soo much stuff in your way in this main isle that it's literally impossible to get through! It's all "one way" traffic. I absolutely hate this! Why do they have to make this absolutely so difficult to get around. Are they that desperate they want to shove this stuff in your face??? Stooooppiiid!! read more

Horrible location with their inventory. There have been many times that I've been here looking for items and searching all around the store, and the items I'm looking for are on the very top of the shelves in different aisles employees being too lazy to restock the shelves. read more

I made the mistake of stopping off at Lowe's before going to Home Depot. Not only did Lowe's not have what I needed, but no one acknowledged me or offered to help if I had needed it. In comparison, Home Depot's customer service is on a completely different level. Within minutes of both my visits I was approached and asked if I needed any help. I wish I remembered the name of the gentleman who helped me yesterday, but I know that Ron helped us this morning. He was so friendly, helpful, and interacted with my daughter to make her his helper. Such a great way to start the day with kindness and exceptional service! read more

The Home Depot - Nurseries & Gardening Near Me - McKinney, Texas

Staff was very friendly and helpful. Couple employees were super sweet to my toddler looking at Christmas tree lights. Not 5 stars because I searched and searched for the dollies and had no luck. I don't like being harassed for help, but when you see me walk by repeatedly, please stop me and help. Dollies are apparently outside. Didn't think to look there. Organized and clean store and a good price on my dolly! And I LOVE that they allow pets in their stores! read more

The Home Depot - My little girl loving the Christmas lights! - Nurseries & Gardening Near Me - McKinney, Texas

The lady working the paint section was helping a gentleman and then it was my turn to be helped and there were people who were just walking up after we had been patiently standing waiting for her to finish up with the customer who was there before us for about 15 minutes, after the person in front of us got finished up she then ended up helping the people walking up randomly and walking them to the aisles they needed and just completely taking her time not getting on with our process at all. Then a older gentleman walks up with another home depot associate and the associate asks if the lady at the paint counter is helping us or needs to take care of us first and she responded with "I'm taking care of them but what do you need" and then the lady associate that walked up with the older gentleman starts to tell his problems and that takes another 10-15 minutes trying to figure out what's wrong with his paint. It was just a very long strung out process and I felt very disrespected , just because I appear to be a young adult doesn't mean I dont deserve the same level of respect. It just seemed as if she was more attentive to the older customers when all in all I had been waiting for 30 minutes at this point just to be helped when in the beginning there was just one person in front of me ! read more

Friendly service from most members but few are abnoxious . One draw back - mostly on all home Depot. They combine the lines for Returns , Online Pickup Orders and payments. That's dumb as online pickup gets slower. I would rather come and quickly pick and pay self-service. Hope they change that read more

I'm giving 3 stars because we had 2 very different experiences within days of each other. My son was coming home on military leave for Thanksgiving and I wanted to price real trees so we could pick one up while he's home. The GENTLEMAN we encountered on our 1st visit was super friendly & helpful. We came back today ready to buy. My husband called me over to look at tree stands. I walked towards him but I guess I wandered into a forbidden area. There were no gates & I didn't notice any signs that said "no customers allowed". Perhaps I missed it. I was barked at by a bearded guy who chose to call me out in front of everyone like I was a 4 year old. I heard a very condescending "Ma'am!" and finger-motions followed by "OVER HERE". I felt like a naughty child being scolded. I left & took the $100 I planned to spend, went down the street to Lowes and spent it there. I live across the street & am in the middle of an entire home renovation, for which, I'll be purchasing supplies elsewhere. read more

We're loving our 7ft Christmas tree from here! It's healthy and gorgeous--They did an amazing job trimming it and helping us load it on our Yukon. Very friendly guy too! Oh and loved the Christmas music they had playing in their tent. Little touches puts the Christmas cheer in the hearts of everyone there. read more

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We rented a Power washer from the tool rental department. It was not checked to see if it was working prior to renting. As a result it did not start and started Smoking!! Absolutely ridiculous if you like wasting time and driving back and fourth this might be the place for you. read more

Its just like any other Home Depot. You can definitely find almost anything you need. I just think they need to check their inventory more often as I needed a microwave and the one the wife wanted was out. We ended up purchasing the same one from Sears. read more

Always nice guys are working here . Always friendly and polite . Want to recommend this location to everyone. read more

The Home Depot - Home Depot again for another project - Nurseries & Gardening Near Me - McKinney, Texas

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I've been trying for over two weeks to get someone out to measure a back door from this Home Depot! You go in and pay a $35 deposit and wait for this woman named Amy to call you. If you miss her call it's impossible to get her back on the phone so you have to go back to the store get a refund and start all over again. Second time she calls at 7:30pm I don't answer thinking it's a spam call. Who calls at night? Now again she doesn't answer. Even the managers at Home Depot tell me they've never been able to get ahold of her. Hello?? Why are you still using this company "RF Installers" Home Depot??? This is just bad business all the way. If someone knows of a legit company that installs doors please let me know. Home Depot is impossible. read more

Bought a power washer with 1300 PSI last week and realized that I needed more pressure to get the job done. Home Depot refuses to return the item back for store credit which is against their return policy. The item was bought at its full price and the item was not marked down for it to be a final sale. The Home Depot. Will take my business to Amazon where they honor their written policies. read more

I was returning some items I purchased with a gift card. The lady at the returns register had no idea how to issue a refund to a gift card. She called MANNY who took his time, played with his phone, and then came to her aid. They argued for several minutes on how to make a refund to the gift card. He said the only thing he could do was give me store credit. I told him I wanted cash or the money return to the gift card. He handed me a receipt and said the money was returned to the gift card. I checked the balance of the gift card and the money had not been returned on the card. MANNY was rude and he lied to me. I later went back to the store and met KELLY. He immediately said Manny did not put money on my gift card, but voided my purchase. He gave me cash. I hate when men look and treat women like we have no sense. MANNY you need some educating on dealing with your customers. So glad Lowe's is now a little closer, they are getting my business. HD get your act together. read more

I'm usually at this Home Depot every week to do some sort of home repair or renovation. All Associates are very helpful as soon as I step foot in the store. I would never get that type of service at Lowes. I usually know what I need to purchase but finding the items are sometimes a challenge since the store is so large. The Associates are knowledgeable and helpful in each department. Also, I think having maturer Associates work at Home Depot is a plus. They have a good sense of what good customer service is more so than younger employees in their 20's who usually don't like to be bothered if you have questions. It's just a different generation, what can you do. This Home Depot is a Winner. read more

They have what you need. If not try Lowes, as both stores carry different items. I am glad to have both nearby! You need to watch their installers, as in my earlier review, some are less than honest and will cut corners at your expense. Staff seems knowledgeable and eager to help. Several asked If I needed their help. read more

This stores customer service is horrible when you have many of the same products under the same tag for 3.99 and they will not honor the price on the tag the manager is rude saying they have great customer service when they obviously do not read more

The Home Depot - They will not honor tag - Nurseries & Gardening Near Me - McKinney, Texas

Last week I purchase 5 gallons of paint to paint my garage wall. Unfortunately the product I selected did not work and after applying 3 coats on 2 walls, the paint was not opaque enough to cover the stains. I has used up nearly 3 gallons of paint. I took back my empty cans and the unused ones to see if Home Depot would accept the return. The friendly store associate accepted the cans with no questions asked. I offered him to show pictures to which he replied, that we trust you. I am appalled at the friendliness of this store and my experience here has always been fantastic. read more

In the mid-90s, I went to a Home Depot in Philadelphia. I was amazed by how knowledgeable and helpful the staff were. Then there were 2 decades of disappointment with Home Depot stores ... Until today. A worker at the door, unprompted, asked me what I was looking for and directed me to the right part of the store. Once I got there, his colleague helped me find the specific item. As a browsed the shop for miscellaneous items, 2 more staff members asked if I needed help. I'm very impressed by the service here. read more

Bought a new LG dryer on 3/25 and purchased the extended warranty. Not even 90 days old and the dryer is not working. Error codes are displayed. Called LG warranty number and the response is I will have to do some minor maintenance myself before they will come out. This requires disconnecting the vent tube plus other minor steps. They do not even know if this is the problem but I have to do it myself on a gas dryer. Lousy product and lousy service! About same time purchased a dishwasher from Lowes and experience issue with the pump. Lowes bent over backwards to accommodate and immediately sent a service rep out without asking questions. Will never purchase a thing from Home Depot again! read more

Tried to call this location multiple times for a simple hose for a dishwasher. After 2 calls that ended in a hang up, I finally got someone to help me. She transferred me to someone in plumbing that could not answer my question due to not speaking English. By that time we were almost there, so we just went in. I found what we needed and checked out. As we were checking out, the young girl cashier was more interest in talking with the guy that was standing next to her than to helping us efficiently. I had to remind her a couple of times to hit the button on her side as we were using our card. This was my "go to" store for everything we needed. Now I will be going to LOWES. It is a little further from my house, but the service far outweighs my inconvenience! read more