Great company to work with. I love my new kitchen, family room and bathroom. They have great…read moreoptions and offer ideas that you may not even think of. Freddy helped with my design and Jules was my contractor. Both were great!!

Freddy's team is excellent at communicating, starting work quickly, and delivering a beautiful…read moreproduct thanks to the excellent selection at their showroom. I was pleasantly surprised at how quickly work began from picking out options to demolition in only a few days. They were flexible when I requested a change and made the process feel less stressful than if I tried to do it hire my own people. I'm happy to have worked with Freddy and would definitely give him a call again given the opportunity!

I recommend them, the people are very friendly , they treat you well, everything is goodread more

This place is a hidden jewel! Everyone has more or less the same inventory, however what sets this…read moreplace apart is the unique experience, knowledge, pricing and service. Amin has so much experience and great customer service. Thank you!

I was very happy with every aspect of the ordering process. All the assistance and patience which…read morewere greatly appeciated - thank you!

I'm writing to share my recent experience with Semihandmade, and strongly urge you to review other…read morebusinesses for your cabinets, they are not the same company we experienced our first time around. In 2018, we had our first project with Semihandmade, and it was outstanding. We used one of SHM recommended designers and the level of support and attention to detail was perfect; our final kitchen, pantry and laundry room were beautiful! As it turned out, our home was featured in Atomic Ranch in its 2021 Design Issue, where I spoke highly of Semihandmade in that interview. We were very proud and recommended their products and services to many people over the years. After moving to Asheville, we planned another kitchen renovation and launched that in January of 2025. Even though our former designer had moved to Modern Twig, we chose Semihandmade again based on our past experience. Unfortunately, this time has been very different. We ordered roughly $28,000 in cabinet fronts-- the largest single expense in our kitchen renovation. We understood the delivery timeline, but the order arrived in separate shipments without advance notice. When my husband (who installed both kitchens) discovered one incorrect cabinet setup and a missing drawer front, he reached out to their customer service. The response from Deanna Bade was essentially, "read your contract," which I found dismissive and frankly did not sit well with me. It was clear from our IKEA design submission that our order had been entered correctly on our side but miscoded in the SHM system. My expectation was to hear, "Sorry that happened--let us make it right." Instead, I received a lecture on treating her "like a professional" before she agreed to resolve the issue--an interaction that left me feeling unwelcome as a customer. Later, as installation progressed, we discovered that the walnut doors were noticeably different in color--clearly not from a single batch, as SHM advertising promises. When I raised this, I was told replacement would require approval from the "walnut manufacturer" and would be done as a "courtesy remake." I had to remind her that Semihandmade--not a third party--was my point of purchase and that this was a quality control failure, not a favor. This caused weeks of delay, but even after the replacements arrived, there was no follow-up to confirm receipt, check color consistency, or offer an apology by Deanna or SHM customer service, only a request to do a survey. I am shocked and saddened at the decline of Semihandmade whom I have raved about for years. Given Deanna Bade describes herself as "Customer Experience Manager with a proven track record in resolving complex issues and driving customer satisfaction", she did not execute at this level at all. I realize this must be a very hard job if there is a lot of customer dissatisfaction with product and operations (which seems to be possible based on reviews), and if that is the case, this ultimately is a reflection on Semihandmade's commitment as a company to quality of product and services. Given the strong competition in this industry, I would think this is not the quality of product SHM wants to deliver or the standard of service SHM want for their customers. Mistakes happen, but a willingness to "bend over backwards" to correct them makes all the difference. Sadly, even after the new walnut order arrived, given the delay in time we realized we could not rip out our entire kitchen and start all over, so the previous construction with panels, built in shelving, etc. that had begun had to stay the same and will always be slightly off in color, a forever reminder. I reached out to the CEO, John McDonald, who did respond and apologized, which was good; but did not offer to compensate us for our customer stress, delay or final mixed matched cabinetry (although I did not ask for one either) - my point was to ensure at the top he knew how much SHM had fallen in my eyes. I've gone from being one of their strongest advocates to feeling I can no longer recommend Semihandmade. I hope my experience helps SHM to identify areas to improve both quality control and customer care, but mostly that you as a customer like me is warned and seriously looks at all the other options before you purchase from this company, I wish we had.

Excellent work Kitchen and Bath Expo!! My shower had gotten really tacky over the years and was…read morebeginning to really bother me. I chose new fixtures through the company and decided to re do my sink as well. Thank you guys so much!

Very professional service. I am happy with the way my bathroom looks. I took on a fixer upper and…read morethe task of making everything come together was daunting but they made the process much easier. Will use them in the future!

We had a wonderful experience working with Lily at Cabinet City on our kitchen design project. From…read morethe very beginning, Lily was incredibly patient, friendly, knowledgeable, and accommodating. We started this process with very little understanding of kitchen layouts, materials, cabinetry options, and design styles, but Lily took the time to thoroughly educate us and guide us through every decision. She was always responsive, supportive, and genuinely focused on helping us create the right kitchen for our home. Rather than trying to sell us everything available, Lily consistently recommended products that best fit our needs, budget, and design goals. Her honesty and professionalism gave us great confidence throughout the entire process. Cabinet City also offers a fantastic showroom with a wide variety of kitchen styles and designs, making it easy to find inspiration and customize a solution that works for your space. We will highly recommend Lily and the team at Cabinet City to all our friends that are interested in Kitchen remodel.

I've had a wonderful experience working with Lily on my white kitchen design. She is incredibly…read morefriendly, patient, and accommodating. She happily made multiple revisions without any hesitation until everything was exactly how I wanted it. Lily is very responsive, communicates clearly, and takes the time to explain every detail and design decision. I've been working with her for a couple of years now, and she has helped me with several kitchen designs. Every design has been both beautiful and highly efficient, making the best use of the available space. I highly recommend Lily to anyone looking for a talented, professional, and easy-to-work-with kitchen designer.

4 stars for their price (great price for LA area, unless you go OC), cabinet selections…read more 2 stars for their service: they might be too busy many of their sales will only talk to customer in the store and ignore phone calls and emails. The company has two locations one in El Monte, one in Chino. Same price. I went to both locations and the sales manager at chino location was very nice. I really wanted to buy from their location but my contractor didn't want to pick up at Chino (too far), so i had to buy from El Monte location.

Great price and quality of flooring. They also have a good variety of kitchen and bathroom cabinets…read moreas well as one of the largest countertop selection I've seen. Their showroom is very organized.

I'm quite happy with the results of my vanity top purchase at Builder City. After having been told…read moreby two employees that vanity tops were not available at this location, Mathew understood what I was looking for and took the effort to show me samples of stock available. He was very informative and polite. I ordered the top and received it 4 days later. I'm so impressed with the final product and quality of product! The anchors required to hold the sink were pre-inserted into the vanity bottom. No Epoxy needed! I would not hesitate to go back to Builder City for my vanity needs.

Great place to find quality and affordable kitchen and bathroom upgrades. The staff is prompt and…read moreprofessional.

I don't typically write reviews, but the exceptional service I've received at the Ferguson Plumbing…read moreShowroom in Pasadena deserves recognition. Working with David Laycock has been a total game-changer for my professional projects. Having collaborated with him on numerous occasions, I am consistently impressed by his deep product knowledge and his mastery of the customer service side of the brands he represents. He handles every detail for my clients with the utmost professionalism and efficiency. David represents Ferguson perfectly, and I plan to continue being a client as long as he is there. Five stars from both me and my clients!

The staff, including those at the front desk, were friendly and helpful. Andy was especially…read moreknowledgeable, patient, experienced, and generous with his time. Jesse was accommodating as well on another visit. If you want to avoid a long wait before being shown around, I recommend booking an appointment in advance. The store has an extensive inventory, although the showroom isn't large enough to display a significant portion of it. It appears to cater primarily to a higher-end clientele, with many visitors being interior designers rather than homeowners. As expected, prices tend to be on the higher side. If you know the manufacturer's stock number, you may be able to find some of the same items through online retailers such as Wayfair. However, for large purchases like bathtubs, it's worth considering the delivery experience. Ordering elsewhere may carry a greater risk of delays, logistics issues, or the absence of white-glove delivery services.

Tile Depot has the best tile selection and excellent staff ready and willing to help you. Everyone…read morewas so nice and helpful -- especially Philip, who took initiative while helping us by making calls to find out delivery estimates for products we were interested in, helping us find everything from tile, bullnose, mosaic, and grout, etc. When we first started our bathroom remodel project we went to Floor & Decor as well as a few other places. We wished we came here first! Which seems to be what everyone else feels as well: we heard another lady say the exact same thing in another aisle, and the first review I saw right now as I was coming here to post this also said the same. Anyway, this place is amazing!

Wanted to share an updated review for Tile Depot. We finished our 2 bathroom remodels, all using…read moretiles from Tile Depot... floors, shower walls, shower floor. Everything came out beautiful and we are very happy! 5/5 experience the whole way through.

Atrocious server. I walked in and waited 10min before I was attended to even though people were…read moreavailable

For your awareness, they charge $200 for them to come out and measure your kitchen and that's not…read moreevidently posted in their web page