BMW always takes care of us. Dog friendly too! If you are looking for great service, this is the place to purchase a car read more

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I've purchased a personal vehicle here in the past and quite a few with my business partners over the past few years and have developed a solid business relationship with this dealership and have had zero issues. In fact it's been phenomenal Until now I traded in my car for another. Less than 3 weeks the AC goes out. It's Florida summer which means it's 100° and likely raining rather often. They did absolutely nothing to correct this. "Hey out of good faith we will cover half" Half?! I haven't even made the first payment and essential functions (the AC) WILL ONLY BLOW HOT AIR AND NOT WORK. They came back with a $2100 bill and said we can make it $800. It's been over 2 weeks still no updates even after communicating to them to order the part after begging and pleading at the obvious unfairness of the situation. Very sh*t situation but I couldn't continue my day to day business and personal life with no air in a Florida summer. I follow up..the response is IDK. Essentially I got fu**ed over 1000% and they don't care or have ANY urgency whatsoever Karl if you or your management see this I genuinely hope you're pressed to prioritize compassion and do the right thing for your dealerships reputation and Me, the customer. I'd hate to watch this on a consumer report within the month...over a simple and obvious error on your dealership's part. This is not a negative or malicious review..just indisputable facts Update edit: took the car to Mercedes. The Cabin filter was extremely dirty. No freon in the AC system. AC Clutch was melted. Missing inner bracket cooler. AC line leaking. Really questionable pre-sale conditioning. read more

Ferman BMW - Car Dealers Near Me - Palm Harbor, Florida

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This is a review of the sales experience at this location, not the cars or service center. I sent in an inquiry about BMW iX as my lease is up in 3 months on my current car and I wanted to start shopping for my next car. I heard back quite fast. I told them what I was looking for: 12,000 miles a year Willing to consider 24-30-36 month leases Don't want to put anything down I received a confirmation the vehicle was available and a proposal. It listed the standard 9 square box. All columns were labeled "36 Mo" and each row was labeled with a dollar amount. Quite standard. The pricing sheet showed an amount due at signing. It was more than the first month's payment. Having had great and horrible experiences in the past, I replied to confirm these numbers before deciding. My exact request was: "Please confirm if the $1500 is a down payment or the first month's payment plus something else. Separately, please confirm the total I'd be paying on lease signing to drive the car off the lot." The reply included this clarification: "so the money on the left side is the first payment amount and the top line is the all in payment amount , the reason for the 3 different boxes is from left to right is the mileage 10,000-12,000-15,000 miles so you could see the different payments for the milage , and those number are tax and everything included !" Since the numbers in the left column were HIGHER than any number in the top line, I figured we had a miscommunication and asked to clarify again. "Thank you for the additional information. As I understand this, I can pay $1500, pick one of the plans on the proposal sheet and barring a surprise on the credit check - drive the car home. Or is it $1500 down and the first month's payment (which would make it closer to $2600-2700 paid at the time of signing the contract)?" The response I got: "The monies on the left side of the purchase order are the money down , the 3 boxes are different miles for the year which is why they are all different , and if you see the payment for 1221 that's all in tax and everything as we disclose the whole lease ." Again no confirmation of the total due at signing. I let them know I was moving on to another car. At this point I was not planning to leave a review but the salesperson, Mario, felt the need to "get in the last word" and chose to text back defending the above interactions. read more

This update to my review is for new car purchasing. We moved an hour and a half north, but decided to give Ferman a chance at our business (since the service manager treated us right the last time we had an issue). We made an appointment and were assured that the car we wanted to test drive, a brand new 2025 X3 30, was available for a test drive. On our way down to Palm Harbor, 10 minutes away from the Ferman dealership, we received a text that the car was no longer available. Not the night before, 10 minutes before we got there. The lack of respect for our time is a shock to me. We will be ordering our new BMW from a different dealership. read more

I had an extremely disappointing experience with Ferman BMW, and I would strongly caution anyone considering purchasing extended products from them. When I bought my vehicle, I was sold an extended warranty and maintenance contract totaling nearly $9,000. These products were explicitly pitched to me as "fully refundable if unused." That representation was a major factor in my decision to purchase them. Fast forward -- I sold the car before the factory warranty even expired, and neither the extended warranty nor the maintenance plan was ever used. I contacted Ferman expecting a straightforward refund based on what I was told at the time of sale. Instead, I was informed that: The extended warranty is "prorated" The maintenance contract is "non-refundable" The result? I'm being offered $1,300 back on nearly $9,000 worth of products that were never used. That is not a misunderstanding. That is not a small discrepancy. That is the complete opposite of how these products were presented during the sales process. If these products are prorated and non-refundable, that should be clearly stated upfront -- not reframed after the sale when a customer requests a refund. This feels misleading at best and deceptive at worst. For a brand that markets itself as premium, this is a very poor reflection of customer integrity and transparency. Buyers beware read more

I'm really glad I didn't let the negative reviews influence me from coming here, because my experience was the complete opposite! Everyone was genuinely friendly and helpful, and Cesar took amazing care of me from start to finish. I especially loved the virtual tour they sent--it clearly showed what was going on with my car and made the whole process feel transparent and trustworthy. My service was smooth, professional & seamless! I'm definitely be coming back and would recommend this place to anyone too! read more

Never bring your car to Ferman BMW Palm Harbor for maintenance or service. They will try and rip you off or clueless about diagnosing the real mechanical issue. They were adamant that my 2022 228i needed a throttle body, turbo and charge pipes cleaned unfortunately out of warranty for $8650 without tax. Once fixed, they'd need to re-evaluate. I bought the car new at Ferman BMW Palm Harbor & always maintained it at the dealership on time per the service schedule! I took my car to a trusted family euro mechanic and the Ferman BMW Palm Harbor service department misdiagnosed the issue. The repairs were only $1353. See my proof with pictures. Surprised?! Not!! This type of repair should have never happened - 2022 65K miles. BMW cars are cheap junk now manufactured out of the USA. Pretty much everything is plastic and lower grade parts. I will never will go back or buy another BMW again! read more

Ferman BMW - Car Dealers Near Me - Palm Harbor, Florida

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Lets talk about how incompetent this location is. Brian the sales rep is a total asshole with zero concept of how finance works. Subject: Gross Mismanagement and Failed Deal at Ferman BMW Tampa To Whom It May Concern, I'm writing to express my deep disappointment in the way my son, Tyler Groden, was treated at your Ferman BMW dealership in Tampa. Tyler made the trip from out of town -- two hours of driving -- based on your dealership's word that you would match CarMax's offer of $23,300 for his vehicle. This wasn't a handshake or a rough estimate. It was a clear number your team confirmed after being told the full condition of the vehicle, including the brakes and rotors -- which Tyler specifically stated were already factored into the valuation. When he arrived, however, the offer suddenly dropped to $18,500, citing the same brake condition that had already been disclosed. That's a $4,800 bait‑and‑switch, plain and simple, and an absolute waste of his time. After this, we proposed a cashback rebate scenario, which is a completely legitimate and lender‑approved structure. It's straightforward: the sale price is adjusted upward to allow a legal overfunding by the lender, and the buyer receives a disclosed refund or payoff from that excess amount. It's not a loophole -- it's a standard, ethical structure used in dealerships across the country every single day. Tyler tried to explain this not only to your sales representative, but also to your finance manager, and neither of them had any idea what he was talking about. They claimed, incorrectly, that it "couldn't be done." That is false. It can be done -- legally, ethically, and with full lender approval -- provided it's properly disclosed. What should have been an easy, compliant, win‑win transaction was lost entirely due to ignorance, arrogance, and unprofessionalism. The people representing your brand at the desk and in finance had no understanding of legitimate deal structures and no interest in learning. If your staff had any grasp of ethical financing, they would know: * Increasing a sale price is legal if fully disclosed and lender‑approved. * A buyer can receive funds back as a rebate or refund when properly documented. * Lenders care about transparency and risk -- not arbitrary sales price limits. This was a simple deal. Your team made it impossible. Ferman BMW may sell premium cars, but the experience you delivered was anything but. I hope this letter reaches someone in your organization who still cares about competence, honesty, and customer respect -- because your current leadership team in Tampa clearly does not. Sincerely, Steven Groden read more

I honestly cannot say enough good things about this dealership and the team here. From start to finish, the entire experience was absolutely outstanding. Dave and Joe went above and beyond in every possible way. They were knowledgeable, patient, transparent, and truly cared about helping me find the right car, not just making a sale. They took the time to answer every question, explain every detail, and made the entire process feel easy and stress-free. You can immediately tell they take pride in what they do and genuinely want their customers to be happy. The manager, Karl, also deserves huge recognition as well. His professionalism, leadership, and willingness to make sure everything was handled perfectly made a big difference. He made sure the deal was fair, smooth, and that I felt confident walking out with my purchase. It's rare to find management that is this involved and customer-focused. If you're even thinking about buying a car, do yourself a favor and come here. Ask for Dave and Joe. This team sets the standard for how car buying should be, honest, smooth, and actually enjoyable. I will absolutely be recommending this dealership to everyone I know. read more

Beyond belief. I've never seen a business run like this one. Drop my BMW off for repair, fine. Their first diagnosis is wrong and they wanted $5000 for the repair. Took my car to my mechanic, says only BMW can do this repair. Took it back to them, one week, no update, four unreturned voice messages. Had to go in in person to get: "we are refusing to work on it"!! What?! Yes. Their excuse was basically "it's too expensive to risk YOU not paying". I kid you not. Never heard of such a lame story when in fact they just don't have any decent mechanics who could handle much beyond and oil change. I'm sure they'd screw that up too! Found a great place, fixed it in no time way less than half of what BMW 'thought' was the problem. Don't go here for anything, worthless. Take your German car to Wayne Purdy. Master mechanics, the best! read more

BEWARE or Be Aware! On February 18 2025 I took my BMW 430i for a tire change. They replaced the RR tire with a lower quality tire ( PS0 inst of PS1) without letting me know. I even suspect it was not a new tire) as there were no 'threads' and my existing tires look so much newer ! Also Ferman were not able to remove the wheel lock of my right rear and replaced it with a log nut. This is a BMW dealership and unable to remove my tires properly?? I was charged $179 for this lug not labor and did not give or show me the old wheel lock. I called them upon noticing the above but Even after repeated emails and calls I didn't receive a call back after being promised. I let it go even though I wanted to write a review on Yelp . It's been over three months- Five days ago , I called and emailed Ferman- as the same tire is losing air. Via email they nicely asked me to send pictures of my existing tires - and the replacement tire. Which I did - It's been 5 more days and again I never heard anything! Beware read more

I own a bmw M3 e46 with 45000 miles. 6 months ago i came for oil change and ask them to order a rear view mirror, and they can t order this part... i was surprised but they tell me to order it from ebay and it ll be cheapest. All right, then. I get my original BMW part from ebay and call them for oil change, back mirror and refill my AC. All good, off course we will take care of your car sir! They take my car and 10 min later they tell me we just do the oil change nothing else. They don t even take care of their own brand, no apologies and i still don t know why. What a disgrace for a premium cars like BMW. read more

It is worth pointing out that they make you sign a document when purchasing a car that you will not post anything negative about them online which is probably why you don't see more negative reviews on here. They ask that you give them an opportunity to resolve any issues, but after 3 months, they are still not solving any of mine. They live up to the stereotype & reputation that car dealerships have, so kudos to them on that regard. Using the term dirtbags is giving them this them too much credit. I worked with Gary Mack as the salesperson and Karl Alvarez, Asst GM. Finding the car I had been searching for I called, negotiated, and put a deposit on the car on a Friday letting them know I would be driving over 2.5 hours to pick it up in the morning. When I got there, I could barely get out of my car before they were trying to take my license plate off; I hadn't even seen the car I was purchasing and it felt like I was a typical dealer game of trying to "trap" me there. They suggested my car was in detail and would pull it out so I could at least see that it existed. They pulled the car up to the front in the shade near the front door. As it was a brand new car, I assumed there wouldn't be any issues. Looking back, I should have realized something wasn't right. Filled with excitement about getting my dream M3, I was overwhelmed that I would soon own it. I spend three hours filling out paperwork at which no point did they feel the need to put the car back into detailing. When I got home, I was able to look at the car in my garage light to realize there were stains on the seats and a scratch in the carbon fiber roof. I immediately let them know to understand how we could resolve this. It was clear they were not interested in taking my concerns seriously and told me to get it detailed, but they shouldn't have to pay for a full detail as it was a brand new car. They guided me to bring it to a BMW dealership near me who stated scratch was too deep to polish out and recommended a place that specializes in this type repair. After getting a quote for the roof I shared it with Karl, the Asst GM who laughed and stated he would not be paying to fix it, refused to give any other suggestions to resolve, and eventually hung up on me. I contacted another BMW dealer that I get it serviced at who also confirmed it was too deep for them to fix. After a couple weeks of Karl's games, I was finally able to get this to Bob Murray, the GM, who asked I bring it to his friend another dealership to get yet another quote. After spending more time and mileage driving around and getting a quote that was not significantly different than the first. I have now shared this quote with Ferman to understand the next steps, but everyone is suddenly MIA. No response to email, voicemail, or text. Regarding the stains on the seats, there is 0 interest in resolving that. In getting the second quote, the group let me know that in the past they have seen some people layer a little bit of oil on carbon fiber to hide scratches and park vehicles in shady places. Not stating this was something Ferman BMW did, just thought it is worth mentioning for others to be aware of. The car itself is amazing and my fiancé loves hers, however dealing with this group will ensure I am not a repeat BMW customer. read more

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My wife and I had a terrible experience with Ferman BMW. About 30 minutes after purchasing a used 2022 X5, I realized a miscommunication/misunderstanding resulted in our missing an essential feature. I was still at the dealer. Rather than reversing the transaction, they told me it was too late: "You bought it." Needless to say, I was distraught and disappointed. The next day, my salesman called and offered to "back us out of the deal." After two weeks of back-and-forth, we got nowhere and received no response from the general manager. Finally, Ferman BMW offered a 2022 X5 with the desired feature. To us, it was largely comparable: lower miles and a maint. package, but lacking the M package and 21" wheels, and significantly less remaining warranty. They demanded $9,500 to make the swap, clearly not backing us out of our deal. Had Ferman worked with us to reverse our purchase, we would have happily bought another car from them, and this would be a 5-star review. Unfortunately, they do not live up to their customer service reputation, and I cannot recommend them. read more

Bought a BMW X5 online e to have delivered. All of the pictures looked good. Even told vehicle looks like new. Received the vehicle the Dashboard the Leather was pulling away from the front exposing the foam and cloth from underneath the Leather all the way across dash. The leather was also cracked in several places. The leather was also completely coming unglued from the dash itself causing it to be loose. Have no response from my complaint. Would not have bought vehicle if knew of this in advance. Absolute none of the pictures or details of the vehicle for sale showed this. read more

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Hey everyone Ferman BMW is open for business; don't let the construction mess on 19 keep you away from driving a stunning BMW. And after you've had your Beamer for a while you will meet Andrew, service advisor, who will guide you through maintenance of your magnificent driving machine. read more

Ferman BMW - Wall mural of BMW - Car Dealers Near Me - Palm Harbor, Florida

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After shopping for several weeks and more than a few dealers I was very skeptical of what the dealers were telling me about the availability and out the door price of the car. After contacting Santos at Ferman BMW/ MINI I have to say he was up front,honest, and above all he did what he said he was going to do! Not only was he able to txt me the out the door price, he adjusted the price more than fair when I found a minor blemish. Would definitely recommend him and Ferman for future purchases. read more

Stay 1000 miles away from this scumbag operation. The service department sabotages vehicles in an attempt to inflate service fees. Their latest scam is jamming screw drivers into the head and oil pan gaskets to create leaks that they attempt to charge thousands of dollars for. You will note they don't video any of their service and your vehicle is out of site for hours. Biggest dirtbags in Florida. They should all go to prison. Don't go anywhere near this cesspool. read more

It is a rare occurrence when you can give a 5 star review for a dealers service department. I was very impressed that the service manager Paul P not only addressed the concern we had personally, he resolved the problem beyond our expectations straight away. The professionalism and quality of service was greatly appreciated, they certainly won our loyalty and future business. read more

If I could give no stars I would. Brought my vehicle in for a recall which was associated with it stalling and possibly not restarting. They called to tell me they wanted a 2 hr diagnostic fee before changing the recall. I towed it somewhere else for mere principle that these people are unprofessional. Upon coming to get my vehicle they couldn't find it and the paperwork indicated they replaced parts that they absolutely did not. I know this because we had just replaced them with aftermarket parts and they were the same. read more

I recently purchased a car from them. they quoted me $3750 at the negotiation time. at the checkout they raised it to over $4600 when asked them to honor it they refused it. so I posted my review when I received the survey. To my surprise l received a call from them not to fix the issue hut asking me to either pull down the review or they won't provide a service to me. I got to post this here so everyone known what they do to their customers. stay away from those people or you will get burned. read more

Sold me a car with 4 bad faulty tires and refused to replace them after confronted. Had to buy all 4 on my own

Not all BMW customer service is equal. We've bought multiple cars from Fields in Winter Park and had our cars serviced there for years. We purchased a new X5 and continue to service it and our X1 at Ferman. I won't buy from Ferman again and I'm in the fence on purchasing another BMW in the future if I have to deal with this dealership. read more

I switched from Reeves BMW to Ferman BMW because my friends and colleagues recommended quality of service they had received! I have had my 2020 BMW m340i in the shop more than 6-7 times due to manufacturing issues and random noises and creeks the car makes. Today i got my vehicle back with my front carbon lip scratched and destroyed! I will update this writing after they fix the issues and damages to my vehicle!! read more

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Buying used? BEWARE! My experience with Ferman BMW started off well, but it quickly transformed into a nightmare. On Tuesday morning, March 28, 2023, I messaged this dealership through their website regarding a used 2020 Jaguar F-PACE I wanted to test drive. A rep called me right away and said the car was available, so I set up an appointment for 4pm that day since I lived almost 2 hours away. I arrived at around 3:40pm, and the sales rep attempted to find the car. I was not offered a seat or anything to drink, which was surprising, but I also figured that the wait would not be long. Six minutes later, my phone rang, but I dismissed the call since I thought the sales rep would be back any moment with the keys. I stood around for 10+ minutes until the sales rep returned and explained that the car had a deposit on it, and the potential new owners were currently driving it. He took my information down in case the deal fell through, and I headed to my car disappointed. This is when the situation went south. When I was in the parking lot, I received a text from a different sales associate who explained that she had just tried to call me (it was the call I dismissed at 3:46pm) because she had just learned the same information that the other sales rep shared with me. I texted her back and politely asked her why I didn't have first dibs since I had set up an appointment in the morning. She said the deposit came through on Saturday, and the internet department was not on-site to confirm if the car was still available. Essentially, a deposit had been placed on the car 3 days before I set up my appointment, and the person I spoke with that morning did not mention that to me at all. In fact, she told me the car was 100% available. I am a marketing leader with nearly 2 decades of experience, so I have a strong understanding of the tools and resources that allow departments to align on data like this--regardless of whether they are on-site or not. Ferman BMW's annual revenue is estimated at $36M a year with 140 employees, so they should have the infrastructure and means to implement the software and headcount needed to accurately communicate interdepartmentally. This so-called "miscommunication" is highly unlikely. Instead, this "misunderstanding" is most likely a feeble attempt to lure me to the dealership in an effort to upsell me for a larger profit. I lost time and money driving 4 hours (round trip) to Ferman BMW, but you don't have to make the same mistake. I ended up contacting Gettel Toyota of Lakewood about a different Jaguar F-PACE, and the first thing the sales rep did when I arrived was offer me a seat and a drink. A few minutes later, I test drove the Jaguar. Minutes after that, I bought it. If you're looking for a used car, I recommend you find a dealership who doesn't have this type of "miscommunication." read more

Buyer beware! Don't let the name fool you. My experience was not "luxury" but rather that of a bottom tier/buy here, pay here dealership. I would not trust a word that comes out of the sales team's mouth. If you want to purchase a vehicle from this location, have it independently looked at by a mechanic you trust. I was told the vehicle I was purchasing (with 11,000 miles on it) had been thoroughly checked out by the Ferman team, that it was well maintained and in great condition. I relied on those representations in purchasing the car without having it independently examined. I should have noticed that they insisted the car be sold "as is" (first red flag) without even a 30 day warranty. Two months after I purchased the car, I received a letter from the manufacturer, specifically citing my vin number, that the car was missing and overdue on REQUIRED transmission maintenance. That service was due to be completed at 7,500 miles. The car was sold to me from Ferman 4000 miles over that and it had not been "gone through" as asserted. The overdue maintenance cost me out of pocket and this location completely ignored me. Upper management apparently doesn't exist. Ironically, I was told that despite the name, this was a BMW dealership and that's the only vehicle maintenance they check for. The team that I ended up having to pay to complete the required maintenance (Ferman Chevrolet) stated that the car should have never been sold to me with overdue maintenance, that the 7,500 mile service was well known for my vehicle and that it should have been covered by the selling dealer since it was their mistake that it was not completed prior to being placed on the lot for sale. Despite these statements from another sister Ferman location, Brian Crosato refused to address the situation and stone walled me from speaking with upper management. In my opinion the limited communications I received show either intentional deceit or gross incompetence. I attempted to contact Brian Pelletier, Shawn Mazzoni, and Bob Murray but never received a response. Apparently, they only exist as pictures on the website. Go check out the other reviews for this location and you will see they give themselves 5 star ratings. Interesting. Shop elsewhere, or at the very least insist on a separate warranty, and do not agree to an "as is" contract without written guarantees that the vehicle was checked out and properly maintained. I can't image why the Ferman family would want their name and reputation tarnished by the team at this location. In full fairness, I have had nothing but positive experiences at Ferman Chevrolet (Brandon) and Ferman GMC (Wesley Chapel) and will continue to do business with those separate locations which I trust. read more

Don't by the extended warranty on anything. Update: GSM replied on Google. Tried calling the GSM, as requested. No answer. Left a message. Tried to reach him via chat on their website. Was told the person on their chat didn't "have any information on a GSM." read more

Joe Callipare is fantastic! Shopping for a car can be stressful, buying one can be even more stressful. Joe eliminates potential problems with his honest and straightforward demeanor. He delivered the exact car we wanted, his numbers never changed, he ensured the transaction was smooth from beginning to end. Thank you Joe, Leila and Jeff for helping us today at Ferman--especially Joe, who was also responsive and helpful in the preceding weeks and on other visits to the dealer. read more

Beware. This dealer will make you want to stop buying BMW's. My wife and I have been driving this brand for over 15 years each. We both have had many different models. Whenever a problem pops up we dread bringing our vehicles to this location. Go in for a minor issue and then the car comes back with so many issues, that it's not worth keeping. So if you bring you car there, plan on trading it in when you get it back. We always have warranty and they always find a way to make it cost hundreds more. Also if you love your cars as I do they will make you hate it because of the damage they do. They always try to blame the conditions of your car on someone else's work. The best thing is it's always THEM who touched it last. BMW. DON'T SEND ME YOUR B.S. AUTO RESPONSE. YOU COULD NEVER FIX YOUR PROBLEM, SHORT OF FIRING EVERYONE AT THAT LOCATION. I HATE YOU GUYS. read more

Low inventory & if you look at the more reasonably priced ones you can tell they get annoyed cause they're pushing to sell the newer ones. Not very helpful, don't recommend. read more

My husband and I started looking to purchase a new x5 about 3 weeks ago so I started looking at different dealerships and did some research in pricing at different dealerships and out of all Ferman BMW was the best in pricing so I contacted a salesman there and what really blew my and my husband's minds was that the salesman sent me a video of the color I wanted the video showing all the outside and inside features I told my husband this is awesome I never had a salesman take the time to do that before he said wow I know now where we're going to purchase from so we called the next day Mario met with us and he was awesome great personality very knowledgeable and friendly all around great guy he made everything easy for us we purchased a 2023 x5 the same day and the finance guy was also awesome we had a blast with him, keep up the good work you guys! read more

Rating for the service department only... I have always had good warranty service here, but I am always surprised at how good their prices are for tires. New BMWs mostly require expensive run flat tires, and I have used Ferman twice now because they were cheaper than the competition tire stores. But, I had the best experience last week when I went in with a screw in my very new tire. Rather than just replaced it, they removed the screw, found no puncture to the inner tire, and sent me on my way. No charge. Even washed my car, too. Things like this make a dealer very trustworthy. They could have easily charged me $400 for a new tire--no questions asked. Thanks to Ferman, and my service advisor, Mike. read more

Ferman BMW - Goodbye, 328i! It's been great fun. - Car Dealers Near Me - Palm Harbor, Florida

Went to Ferman to find out the status on the new IX. They had a demo that I was interested in. Unfortunately, it was spoken for and someone had put down a deposit. In typical dealer fashion, in order to move forward a manager has to get involved (Brian). Brian told me lead times were approximately a year. I challenged him - another dealer told me that builds from December were on the way and trending 6 months. I shared that with Brian, and he responded in a very condescending way - if they can get an IX in 6 months, I should go buy the car from the other dealer - We left!. Worst customer service I have ever experienced. Ironically, I bought an X3M40i from Ferman 3.5 years ago and was going to trade. Now they lose the trade and a new purchase. read more

Once they took my car in on a Friday and then said they couldnt get to it until Monday so i had to rent a car. You can schedule to go in immediately but that doesnt mean they actually have room. They found an expensive issue that was "soon" going to be a problem. They sold me an oil service agreement for $200 then two different people told me i couldnt cancel it. 5 page agreement for two oil changes! And it says right in agreement that it can be cancelled. Hate them read more

Very disappointed from this dealership in regards the customer services and scheduling, they look very messy with all the appointments and its impossible to work with them at long distances/ if you would like to get things done, be ready to drive there and leave the car for days read more

Oil change and rear brake pads and rotors. Car made appointment and self diagnosed. AI is working as intended. Car maintenance is important; I trust the BMW trained and certified technicians. read more

I been going to Ferman BMW for 12 years, every time I purchased a car from them is a great experience. They go out off the way to help with my choice of car. The same with the service department always been very pleasant and if I had any problems with any of my car wish is really not often at all, is taking care. Looking forward for next year to purchase my new BMW. Keep the good work guy's. Maggie read more

Employees in the parts department seem to not enjoy their jobs. In the three encounters I've had with them, two in person and one over the phone, all employees seem bothered by having to assist me. I had just purchased a new vehicle and wanted to purchase locking lug nuts. I called to see if they had them in stock and was immediately told to not buy them. I insisted on getting them and they said they were in stock. I went in to purchase them and the employee immediately assumed I had lost the key and was upset he would have to order a replacement. I clarified I did not have them and wanted to buy them and he said to not do it because customers just lose them and no one steals tires anymore. I advised I was aware of the risk and wanted to purchase them. I was told they would have to be ordered. When going to pick them up, I walked into the parts department and all employees were busy on the phone. I stood by for approximately 10 minutes and still was not acknowledged even after two employees had gotten off the phone. I advised I was here to pick up locking lug nuts and the employee huffed and stated he would need to see the lug nut on the car to figure out the key. I explained I was purchasing them, and clarified I did not lose the key. He went on to complain about other customers always losing them and to not buy them. I said I understood and wanted to check out. The lug nuts were placed on the crowded counter and the employee didn't try to clear the large items out of the way. I paid for the lug nuts and the pile of items were falling while I tried to grab my items. I understand dealing with customers constantly having the same issue can become tedious, but all employees seemed bothered by having to help me. I had just purchased a brand new vehicle and was excited to order accessories. This experience reassured my decision to purchase that vehicle at a Fields BMW. I will be making the drive out there for all future purchases and services, although inconvenient, their customer service makes it 100% worth it. read more

Skip Skip Skip this place. I never ever experience such a bad customer services/ they never pick up the phone, forget about trying to schedule a services/This place should lose their BMW license asap read more

Amazing people that work here that are very knowledgeable with what they do. The client advisors are an amazing working team to make sure my car was built the way I want and came in a decent time. The managers are very helpful and don't beat around the bush at all. Definitely a hard working family derived business. read more