Setup an appointment to have my car serviced. Scheduler told me they had availability all day long. Made an appointment for 10am. The scheduler also informed me that this dealership doesn't have loaners for over two months out. Show up a few minutes early. Valet was polite and told me I had one person ahead of me and he excepts me to wait 5-6 minutes. 30 minutes go by, no one said a word to me, offered water or minimally an explanation why they were running behind. I had to return to work and had to leave. Valet apologized and told me they were one man down and backed up. If this is how they treat new customers, I worry what the actual service on the vehicle would be like. I'll be going elsewhere where they value my time and pay attention to detail. read more

Spent over 45,000 for a BMW from here and drove off the lot and hear bad noises from the backside window. My biggest concern was warranty when I purchased the vehicle and the sales person said they not only cover the entire vehicle but would give a bmw loaner. After waiting almost two weeks for a loaner and driving an hour and 30 min to Palm Harbor Fl to repair the car the dealership calls a local rental company to put me in a rentareck. Not joking.. busted up grill and ate up carpet like a hungry animal ate the carpet. I'm asking baby Jesus to please get me home safe now! This is not cute and I would NEVER buy a car from this place again!! read more

Worst customer service out of any bmw dealership I have ever been to in my ENTIRE life. Prices are out of this world, don't come here.

Mario was my sales rep and was extremely knowledgeable and enthusiastic about his job. A great guy and resource for Ferman. I will buy my next car there! read more

Every single time I go in for a service visit it ends up being a sales pitch at this BMW dealership. This BMW dealer will make you regret purchasing a BMW. They will make you hate your car. Without fail, they have ALWAYS tried to sell me something or make me perform a service to my car which cost hundreds or thousands of dollars. This time I went in for a routine oil change and service advisor Nick said I had an oil leak and tried sell me a $974.15 procedure that was not needed. Brought my vehicle into my father's experienced mechanic of 30 years who strictly owns and works on foreign models and was advised there is NO leak. Please be aware that this BMW dealer is very unethical and dishonest and you should be very careful dealing with these people. I'm appalled and really pissed off. To top it off they're supposed to do a courtesy cleaning and vacuum, but always do a half ass job leaving debris and dust particles. Enough is enough. Sick to my stomach with this. read more

I get it. Exactly ZERO folks are happy about paying BMW prices for anything - I counted hands. Here's the thing though, of the three BMW dealers I've used, Ferman sucked the least. That counts for something in my book. They have serviced my E90 M3 three times and each time did a fine job. First hack was to re-load comfort access on my key. Second was to trouble-shoot and subsequently replace the EDC-K. Last was an oil change. All prices were in line with any other dealer around and each service item was done correctly the first time with no repeat gripes. That's an accomplishment considering the confounding and complex nature of modern BMW electronics. Are they overly friendly? Ah...nope. Don't care, I prize competence over congeniality. I have no idea about their sales staff. read more

Ferman BMW - Worth every penny... - Car Dealers Near Me - Palm Harbor, Florida

The perfect BMW. I recently purchased a 2019 X5 and I love it. I had the pleasure of working with Alex Wolfe who from the very start went above and beyond to make it a smooth car buying process. As my car will be registered in MD, the dealer including the sales manager, finance manager, and GM were very instrumental in making me feel confident about the deal and titling the vehicle in MD. I have purchased a lot of cars, Alex Wolfe (sales associate) is professional, knowledgeable, personable, and most importantly makes you feel like family. I am Ferman for life. read more

TREATED LIKE A KING!!! It is my first time owning a BMW, I want to take a second to also include in this review my purchase experience. Dan McCloy was the person in charge of making my first BMW purchase amazing. Honest, caring and upfront sales person. I did t have to spend the whole day at the dealership like I was used to, and he responded to all my questions and showed me all the features of the BMW. It was nice to do business with a person that is passionate about the company he works for. - Having said that, today I came for my first oil change and I was treated like a king. The dealership offers a massage chair, complementary coffee (good coffee) bagels, water and a bunch of drinks and food. Very fancy store for accessories and friendly service. James helped me with my oil change and his customer service was impeccable as well. I will definitely be referring people over to Dan and to Ferman BMW. read more

See all

* NOTE: Ferman BMW is fully aware of every part of this complaint. I have spoken to them at length about this; and I've told them that I WILL WARN OTHERS (since they failed to warn me). "If you DRIVE through a PUDDLE, you could cause catastrophic ENGINE FAILURE & need a $26,000 engine REPLACEMENT - NOT COVERED BY WARRANTY." FELLOW CITIZENS BEWARE!!!!!! My husband and I bought a new 2018 BMW X4 m40i in March 2018 from Ferman BMW. We knowingly paid a premium for this luxury performance car because we believed in BMW's slogans "Ultimate Driving Experience" and "Ultimate Driving Machine". We were assured that BMW Roadside Assistance would help us ANY TIME WE NEEDED IT. And that BMW's top of the line warranty coverage would take care of any problems with the car. To protect our investment we also purchased every available protection add-on..... paint, tires, etc.. BMW was explicit in their protection coverages and listed everything from bird waste to tree sap. WHAT THEY FAILED TO MENTION IS THAT THESE VEHICLES CANNOT DRIVE THROUGH PUDDLES. After a brief rainstorm, I drove through a 4-5" puddle in the Kohl's shopping plaza on the afternoon of September 24, 2018. Other cars had gone through the puddle ahead of me without a problem (Hondas, Toyotas, Fords). However, when I drove through the puddle, my car stalled as I tried to exit onto 580 (blocking traffic in 3 directions). When I called BMW Roadside Assistance for help, THEY WOULD NOT HELP ME. They told me to contact my insurance company. I called AAA, and an hour later we got the car towed to Ferman. Before my car was off the tow truck; my service advisor told me that I would most likely need a $26,000 engine replacement NOT COVERED BY WARRANTY. And that it would be best to start an insurance claim. Over the next few days, I asked to speak to every person I could at the dealership, all the way up to the General Sales Manager. I was told that unfortunately, these things happen, and there's nothing they can do. BMW's warranty includes problems associated with normal driving conditions; however they did not consider driving through a "puddle" as normal driving. In Florida. In the summer. They called the puddle in the shopping center parking lot "water of undetermined depth" and cited the warranty exclusion: No coverage for "damage due to poor fuel quality, abuse, misuse, neglect, alteration, fire, accident, flood or water damage." We live in Florida. I bought my car in Florida. It rains here, and we have puddles. BMW is knowingly selling cars with low air intakes, and they are failing to warn consumers. They should either fix the low intake problem that causes catastrophic engine damage OR they should honor their warranty and fix the problem when/if it does happen. Our insurance company agreed to pay the claim; but our adjuster told us that this is happening all the time. Last year at Reeves BMW, they had 160 cars with hydrolocked engines at the SAME TIME. If insurance companies are paying for $20,000 engine replacements in luxury cars because they can't go through a puddle: ALL of our insurance rates are going up. And just when I thought it couldn't get any worse, it did. My car was in the shop for a month during the engine replacement. During that time, I drove two different loaner vehicles. While driving the the 2nd vehicle, I was surrounded by Sheriff's Deputies while getting gas at a busy gas station at 9 a.m. on a Friday morning. The officer told me that the plates were coming up as a STOLEN vehicle. They kept their lights on and humiliated me for a good 15 minutes in BMW's "stolen" car. DO NOT BUY A BMW. It's not worth it. Sarah V. Faulkner Safety Harbor, FL read more

Called about a used bmw was told to come down came saw pictures and asked why they were pointing to something on car and was told it was a little dent went down and was told car was being repaired and they would call me when it is available called onew week later and was told it was coming back today!!! It is now 2 weeks later and now no one returns calls or emails worst customer service ever experienced in my life!! Was I lied to idk something shady stay away read more

Wow! I'm very pleased with this dealership. I went for service a few days ago and was very impressed with the level of excellence. They were very accommodating with my needs, with no hesitation. Starting with Nick Hawk service advisor, who called back immediately when I needed a huge favor regarding my scheduled appointment. While waiting for my car to get serviced, the staff was very friendly and attentive. I was discussing a situation with Brandy Kennedy who listened to and was very engaged. She was very sweet! Towards the end I met with Orion who also was amazing, he took care of my needs by giving me a ride home. He loves BMW's! I love to go a place where they're employees are satisfied with their employer, you can hear it and see it in their attitude that they are satisfied! read more

If I could leave zero I would!!! This is the absolute last place I would ever buy a car from!!!! Sales Mgr Mike Stanton is rude, disrespectful and very unprofessional with zero to no knowledge on selling cars! Reviews are helpful in this dire time when we need good , honest, reliable people to turn to. Not and I say very sincerely NOT this place! Do not buy a car from this dealer ever!! read more

Bought a used car from Ferman and had one of the best car Buying experiences ever. Their staff and showroom are Great. Dan Macdonald is one of the friendliest and most professional sales agents I've ever dealt with. Highly recommend this dealership. read more

The sales process was good. However there was an error - SOS malfunction and they reset it as part of the condition to buy the vehicle. Within a few weeks later the error returned and I brought it into the service department. The service department was able to troubleshoot and a part needed to be replaced. We scheduled a follow up to return to the dealership. I brought the car in to get this part replaced. I was in the waiting area for about an hour thinking about how things must be going and I noticed my vehicle was sitting outside so I went to ask about what was going on. I was told because I had some stuff in the car they were not able to service because they needed to access the roof. I mentioned that I lived 1 hour away so for me to bring the cabinet home, would take me 2 hours. I asked if I could just take the small cabinet out and put it somewhere since it was light and easy to move by myself. I was told no and that they would not be able to service the vehicle that day and I would need to return at a later date. I was frustrated because I thought if the car needed to be empty to service, they really should have told me that in advance. I asked if they could transfer the part to the St Pete dealership since that was 15 minutes from me and was told no. I asked if there was anything they could do and the service person just shrugged his shoulders. I asked if cared that I had to take time out of work and travel 2 hours to the dealership each time they setup time and this was inconvenient and he shrugged that off as if he really didnt care as it wasnt his problem. I asked if there was a manager available to talk with because I was sure there was something that could be done to either work on it then or figure out something more convenient for me. He said there was no manager and would put in the system I requested he call me. They never called. They did not care at all of any inconvenience it was to me nor my difficulty coming to the dealership several times. I went to another dealership and will start over with the diagnosis from them since this is all under warranty. What a frustrating experience with poor service in a dealership that really didnt care. read more

I bought a new BMW from Ferman four years ago. I now need new tires. There is no lug nut key in my car. They failed to put it in the car at delivery and expect me to drive 4 hours to get it replaced. I asked them to call the local dealer to simply request removal of keyed lug nuts and replace them, they refused. BMW of North America is worthless in this case. My last BMW, never again Ferman. Something so simple to remedy and they will not help. read more

Amazing service, friendly staff... in all it was a great experience. We used to go to Reeves because it's 10 minutes away, but after seeing the difference I have no problem with the 50 minute drive! Totally worth it! Go see Ryan and Alexis! read more

Ferman BMW - Car Dealers Near Me - Palm Harbor, Florida

Worst dealership ever. Lied to me multiple times about my car not having the speed limiter at 125mph. Was supposed to be limited at 155mph. They take your money and lie to you. Once you are done with the sale they could care less about anything you want. The service department is horrible as well. Triple the cost of most repairs done else where. They will also fix things that aren't broken and leave what was broken, broken. The head manager will act nice to your face but will not ever return calls and will completely ignore any wrong doing they have done. They delivered the wrong car and they are completely incompetent greedy scum. read more

Not only will I never buy from Ferman I will never buy a BMW ever again! And I've had 6! They took gross advantage of a 60 year old woman alone and refused over a 2 year period to make it right. Then on my 1st oil change 8k miles later on a car w 26k miles they gave me an est for 5 k for tires and breaks! I've written the GM, etc, horrific. They should be embarrassed. read more

I am a bit frustrated that a Service persons tells me that there is no way to plan a recall repair appointment, "because BMW ships the parts when they want to, and there's no way for Ferman to know when those parts will arrive." I'm pretty sure BMW NA doesn't operate in a willy-nilly no planning operation of parts distribution. I really want to keep my business here, but it's the small things like this that question my continued loyalty. read more

As a follow up to my negative review of FERMAN BMW Palm Harbor, we have been waiting 3 months for a refund. After I advised the dealership on Friday that I was going to go to the media, I was told I'd have a check today- Monday. Guess what NO CHECK. I've now been told that BMW is trying g to get my money back from BMW so they can refund me. SERIOUSLY? Absolutely not acceptable! Better call Behnken! Channel 8 - DO NOT WORK WITH THIS DEALERSHIP!! https://www.yelp.com/biz/ferman-bmw-palm-harbor-3?hrid=7Jb7NYGPJoHvQexi7syVNA&utm_source=ishare&utm_content=review read more

Work was done in a timely manner. If you purchased your car from another dealer you'll have to use a near by rental company (Hertz or Enterprise are very near by) loaners are normally reserved for those who purchased their vehicles from Ferman. If they do have extra loaners you'll be hooked up with a free loaner. Everyone is very professional - I was kept informed and the service was explained. Employees are always asking if you need coffee or something to eat LOL...An OUTSTANDING experience, very professional. read more

Ferman BMW - Car Dealers Near Me - Palm Harbor, Florida

Recall notice on my airbag. Stopped in for my appointment. Was done in an hour. Free 27 point inspection including a car wash and vacuum. Friendly service, see Jimmy. Showroom was nice including a small area with accessories to look through. The waiting area has nice seating with tvs. They may have had food as I overheard staff say 'enjoy your bagel' to another customer. read more

Since my last review was "deleted" by the Yelp team for recommending a MUCH better mechanic, I am commenting again: Absolutely the worst service I have ever received from a car dealership! read more

Phil Bennis was very professional and helpful and Alex made our experience extremely friendly! We love the new hardtop convertible and would recommend Phil and Alex to anyone! read more

Well I sat there for about 3 1/2 hours for them to just come tell me that they ordered the wrong part and the part that I actually needed was hundreds of dollars more after I thought they were going to come say it was finished. Then said they were going to wash my car and I would be able to leave soon after and then my service person or whatever was literally nowhere to be found in my car was just sitting there so I just left and asked for my key from someone else definitely never going back I thought that I was paying extra for the service and I get better service going to a shit mechanic so. read more

My car has 18k miles on it. I got a nail in my passenger rear tire and took the tire off to take a look. I noticed that the just inside edge had worn down to the steel belts. Just that one tire. They wouldn't cover the alignment under warranty, and would not prorate the 30k mile warranty on the tire. After posting this review, Karl called and we spoke. He expressed that he was upset that I had not given him a chance to address the issue before posting the review. He explained that Jamie had not communicated what I had requested regarding the prorating of the tires. He asked that I give him a chance to make it right, I agreed. He advised that he would have Jamie call me back with what he was able to work out. Jamie called back to advise that his offer to make it right was 50% off the the alignment and he would match the price advertised by Sam's Club. It was explained to me previously by another service adviser that they already price match any advertised price. I called 4 shops to get quotes for a four wheel alignment. All of the quotes were within $10 of the discounted one offered by Karl. So, really his offer was basically to price match the alignment and the tires. Which really wasn't an apples to apples match, the price at Sam's Club includes road hazard repair or replacement. Jamie also explained that the offer was contingent on me changing this review to 5 stars. I called Jamie back and declined the offer. It is my opinion that 5 star service would either be not having to deal with all this in the first place or, after being made aware, going above and beyond to make it right, price matching a competitor doesn't qualify. Save yourself the grief and take your BMW to Bert Smith, Reeves, or Fields. This is not the first time that Ferman BMW service has failed. I honestly cringe when I have to take my car there. I love my car and will buy my next BMW at one of the others in the area. I read the message from Ferman BMW. I've left a message in Bob's voicemail. read more

Drove up Sunday at maybe 4:30ish. Aware that they close at 5pm. My cousin and I were looking into the 3 for me and the 5 for her. She has been with BMW for a few years now. We pulled up. Got out. Walked around outside looking at the many models. No one came to assist us. She went inside to use the restroom. Some happened to speak to her and she told them that I was outside looking around and was told someone would come speak to me. No one came. She and I waked around some more. A couple ended up pulling up and walking around looking at the cars too. I watched to see if someone came to service them. After another 5 min we decided to go. I'm not sure if someone came out to assist them or not but I know for sure we waited and waited. I know it was almost closing time on a Sunday but...., if you're open till said time and customers come in before that time expires ya might want to acknowledge them. No worries. We will take our money to another dealer! Update:........, went to BERT SMITH on Monday. Walked out with my new 3 and my cousin with her 5....! read more

This dealership has entered into the world of the worst treatment i have seen in 35 years I brought a personal friend to the dealership to buy a suv and Scott Simpson was the salesman things started out great and my friend vicki selected a 2011 black Jeep compass loaded with all the toys it was submitted for financing by Ryan George new to the finance department and a personal friend as I now know I have to select my friends much more carefully I retired due to cancer treatments and rely on past friendships when my family or close personal friend need help buying a car Well I found out why you dont mix friendships & company bizz together Miss Vicki was hung out at 17.5 % apr and her own employer said why would you do that when your pre approved at Orlando federal credit union @ 7.25 % apr x 72 months ??? So Mr Ferman can you fill in these blanks why we got - - - ked The suv was missing a key ?? was told it was at the Ferman Chevy store ooooooooo and that black 2011 loaded jeep compass well it changed color over night they sold the black one right out from under us & Vicki ???? so she said ok we will take the silver one with less options and lower miles but she said I need 2 sets of keys and need my payments at the $300.00 top's $325.00 range after her trade in 2003 hyundai sonata with 150000.miles the car did need some work and car max did offer $2400.00 ??? So they screw up on trade in offer @ $1200.00 ??? Saying the A/C was not working ok ??? it was ice cold on the way to the dealership ( i had it sold for $1800.00 ) to a private party They slammed a contract in front of her @ 17.5 % no second key no 5 day call to make sure every thing waks ok ??? I myself had to make a ton of calls to find that second key and to be honest no one person gave a dam not one person from this dealer called and said sorry we will work this out until i had to get all up in the face of the general managers and finance officers its still not right the sales man Scott is trying to help but his hands are stuck in his pocket so to end this just take my word runnnnnnnnnnnnnnnnnnnn if you need any help in getting a car contact me at 727-565 7768 or alfischer1956@yahoo.com or yellaatransport@gmail.com read more

BAD BAD BAD Bad experience in service. Im happy I could see how other manufactures service helps people. Here tere in no custumer orientation help. long wait time, This is my first BMW experience, I wil look for different place to service my car. read more

Great dealership, everyone there are top notch professional, friendly, knowledgeable people The genius Alex was super as was everyone there. Mary, Shane, Joe, Alan, Jamie. Want a great car, great service, good deal & or good service afterwards, Ferman BMW is the place to go. Just read the review from Jack M. I have been dealing with Ferman for 3 + years & have bought 2 cars from them & think maybe he is mistaken or certainly had a different experience than me. His experience certainly was the opposite of mine. Honestly, I have never been to a better dealership any where in my life! read more

Went and bought a part today because it was missing from my used BMW. Apparently it's a part that goes missing at the mechanic's all the time. Well, now my husband and I are our own mechanics and we want the part back, which will not go missing again! Like all luxury car parts, they can be unreasonably pricey... we found the part online for cheap but the shipping was ridiculous. It was being sold at an official BMW dealer in Atlanta so I thought, aha, we live really close to Ferman. Never been there, didn't buy from there but I don't have any preconceived notions. Called them and over the phone they were able to tell me they had the part and come close to matching the online price, minus the crazy shipping costs. When I arrived at the dealership, they already had the part set aside for me, even though I hadn't given them my name or paid over the phone. Put my info in their system... which may or may not be used again since we still plan to be our own mechanics... but if another weirdo part goes missing that we can find, I'll come back! Thanks, guys. read more

Every time I bring my car in for service, they get me in and out as fast as possible.

I can only say good things about this dealership Dave the sales manager great guy Scott in the financing was super great very thorough he explained everything and the sales guy Tyler was super great pick me up from the airport did everything I asked couldn't ask for a better dealership I highly recommend them and I would buy another vehicle from any time read more

Crappy experience, to say the least! The sale manager was rude and unethical. We had a deal in place to the point where they let me take the car home. Meaning I was a qualified and approved for the financing. When I came back the next day to finish the paperwork the manager had the nerve to allow a sale rep to show the car to customers walking the lot. I guess trying to sell it for more! Not only is that not a proper way of doing business but he allowed people in that car during this Covid pandemic knowing damn well I drove in with a new born baby. They are also stuck working in the stone ages. My co-signer lives in NY and it took a week for the deal to be completed. So I had to leave the car with them for 5 more days. The deal was that I would have the car delivered to me on Friday fully detail and clean. Of course when I called on Friday they said they where too busy and I could come get it if I need the car. To put the cherry on top when the car finally arrive the next day it was not detailed as promised. Not sure if they treat all there customers this way me and my family where treated like second class citizens. I have worked in customer service my whole life and these guys have no clue how to treat a customer! If I had the time I would stand out front and let everyone of there future customers know what to expect when dealing with these clowns! read more

Shop your service department as much as you do your car, and Note the word certified!! I purchased the GOLD Standard warranty for my sons CERTIFIED used car and the 52 point inspection (or what ever they call it that day). 6 thousand miles later a full set of brakes is needed along with a NEW door LOCK system (driver side) and sensor of some sort!!!I Had to pay $1100.00 for all those issues What happen to the certified you ask?? Or What about the 52 point inspection you wonder??? thats the reason for 899.00 delivery fee you pay on top of the price of the car. 4 cars purchased there,,,Never again!!! Reeves BMW are known as THEEVES BMW on your lot Mr. Ferman.. Hmmm?? Respectfully Jeffrey A. Ardolino read more

I would give them -5 stars if I could. These people are shady as fuck, and just horrible human beings. We got a rental from them, because the mini dealership was working on our car. Well we went to watch the Lighting game at a bar and when we came out two guys got into a fight against the rental car and made a 3 inch scratch on the side of it. So this dealership held our car hostage and said he had to pay our insurance deductible ($500) to fix it before they gave us our car. BTW THEY CANNOT DO THAT!! They have to go through our insurance company, cause that's what it's fucking for! Now we are dealing with our insurance and them....these people are crooks...NEVER GI THERE!! read more

Let me begin this review with I really go out of my way to avoid car shopping. In fact, I haven't bought a car in 10 years. My little Toyota Corolla from my freshman year in college has served me well all the way through graduate school. But the time came to retire the little car that could. So I went out into the Wild West and visited numerous car dealerships in search of an all wheel drive SUV. My stop at Ferman BMW was excellent solely because of Mr. Kenny Russell. Not only did I give him my speech on hating car shopping which I am sure made him feel right at home I followed it up with he fact that I needed the least mom like SUV possible as it is just me and my 18 month old Fur Child moving to Seattle and we are very sporty. Kenny listened to my concerns and presented me with the SUVs that fit my specifications. He was patient, knowledgeable, and at no point made me feel like I was asking too many questions - which let me tell you I had many And just to follow up on knowledgeable, the level of knowledge and understanding that he has regarding the vehicles, their design, engineering, and technology is off the charts. He is a walking font of information that I am certain even the most discerning BMW enthusiast couldn't stump. But more than all of those things he really paid attention to how I drove and interacted with the vehicles making me feel even more comfortable with my choices. There was no pressure to hurry and pick a car to buy so he can move on to the next customer. It was easily the best dealership experience ever. Thank you Kenny for setting the bar on car buying. He definitely needs a promotion and a raise asap. He is a tremendous asset to Ferman BMW! read more

Sales is great but avoid the service department. The service director, Brian, would rather lie or blame the technicians for issues that he most likely caused to begin with. Go to Reeves instead. read more

Ok I am happy to report Ferman fixed my car and stood by the vehicle and their name. It restored my faith. I really thought Lexus communicating with them would have been to my benefit but clearly I should have just called. In addition Amanda who I interacted with during financing spoke with me and explained it was all the financing company and they haven't used since after the complications. read more

Thanks Ferman BMW, for the contact person to call which they never return my call in regards to my key fob. I hope it could be resolved but this was a disappointment again. I really thought from my first experience with Ferman it was going to another great one...NOT. I would say if you buy from the dealership your treated differently. The car mats I bought there on my first visit are nice in my BMW convertible. Well that moment has come and pass. read more