I Have been servicing our 2008 Chrysler town and country for the pass 24 months, we had nothing but bad experience, first time we took vehicle for services they wanted to add in a few extra services that we did not need I ask them to just to perform the oil change only. The second or third time we took the car in service for oil change. The car came back with a pin hole in the heater hose. They wanted $500 for the repair. I ask them not to do anything and I purchase the hose and installed it my self for less than$100bucks. We had a few recalls service with no issues and that might because Chrysler flips the bill. Then in Sep 2012 I had the car service for a oil change and was told they try to do my 5 year Motor and PowerTrain warranty inspection but could not because it was too early and it was due in Dec 2012, . I ask to schedule for Dec 2012 but Robert in service depart said we have a grace period so the next service date would be fine in Jan 2013. We took the car in Jan 12th 2013 and When the car was brought into service they did not perform the inspection and we did not know until just recently when we took the car for service for a check engine light plus a oil change. When I pickup my car I paid nothing for the oil change and receipt said warranty zero charge so figured that might been because we had a check engine light and we did purchase the vehicle new with a lifetime motor and PowerTrain. I drove the car a few miles and my transmission was not shifting. Took the vehicle back and left it for service again. We get a phone call two days later that there a problem with the transmission and we need to ok a $200 fee to scan the car. I said no we have the original life time PowerTrain warranty when purchase the car new. Robert tell us to call Chrysler because there is a problem with our warranty. We called and find out we no longer have our warranty because the 5 year inspection was never done. I went directly to Robert and said u have to do something to fix this and he said he would love to do the job because business is slow but it cost money and Chrysler is not going to pay for it, I said its not my problem, he scream at me and said the bill could be $2000 or $3000 and there not going to pay for it and what do i want them to do. i said take the lost and fix my car thats just business some times you win and some times you loose. they simply said no we cant do anything for you, so I drove it using the manual shift because it was only way I could move the car. A local transmission mechanic scan it and first said it might have a bad sensor and he can rebuilt the entire transmission for $1800 dollars. I refuse to pay for this job I called Chrysler and they did not care nor willing to do anything about my warranty because I did not get my 5 year inspection done. Well since it may be a bad sensor and the transmission is electronic, I called the parts department in Tampa Chrysler and ask how much for a transmission sensor. The parts person there said their are 3 sensor for the Transmission. I ask how much for each one? His reply was $10 for one of them $20 for another one and $55 for the other. I explain to him I was not sure which one i need so he was nice enough to recommend trying something he would do if the car was his. He said Remove the neg then the pos from the battery, rub them together for 10 seconds then place the pos back first then the neg and drive the car and it should go away see if that works first! Well guess what the car is running just fine. I will never buy another Chrysler again nor deal with Chrysler of cypress creek wesley chapel. A deal of a LifeTime Gone because of there service failure. Best Regards Michael Rivera 813-908-4182 read more

My recent visit to the Mazda dealership was a vast improvement from my initial encounter. While my first visit left much to be desired due to exorbitant pricing and lengthy wait times, subsequent interactions have been nothing short of exceptional.Initially, I brought in my 1994 Miata for an inspection and requested some maintenance work, including resealing and rack and pinion replacement. However, I was taken aback by the astronomical quote, which far exceeded the value of my car. Furthermore, the six-hour wait time to inform me they couldn't find a part was frustrating, to say the least.Fortunately, my subsequent visits have been a complete turnaround, thanks to the professionalism and understanding of the pit boss who oversees the mechanics. During my recent appointment for a brake flush, oil change, and inspection, the pricing was fair and the service prompt. It's evident that the dealership has made efforts to rectify past shortcomings and prioritize customer satisfaction.While there may have been initial hiccups, I appreciate the dealership's commitment to improvement and am willing to give them another chance. With reasonable pricing and efficient service, I will confidently return for future maintenance needs. Special commendation to the pit boss for his dedication to ensuring a positive experience for customers. read more

We recently bought a Mazda cx-5 at Ferman Mazda in Brandon, FL. Buying a new car can be so stressful and in many ways intimidating but our experience was neither and I attribute a lot of the credit to our salesperson DAYA. She was extremely knowledgeable about the vehicles available, as well as accommodating to our many demands. We drove several different vehicles before settling on a specific 2017 red CX-5 with black interior. We had started the negotiation processes when Daya remembered me commenting on how I really liked a light colored interior earlier in our search. Daya went the extra mile to find out if there was one with the light colored interior, directed us to it and we ended up getting that one. The negotiating began and it was so much less stressful that we anticipated. There was no high pressured sales pitch allowing us to make an informed and virtually stress free decision. We drove our new vehicle out of the dealership feeling like we were a valued customer! read more

I HAD THE MOST WONDERFUL TIME BUYING A VEHICLE HERE!!!! I was reccomended by a nieghbor in my complex to purchase a car through Ferman Mazda and sent to a manager named Bill Bates!!! He gave us his best saleman Alan Houze and he was so amazing!!! my mom purchased a 2015 Mazda CX-3, they taught her how to work everything and made she she was bought into a SAFE car which was the most important to me. I then came back 2 days later and purchased a 2016 Mazda 3!!! Bill and Alan did everything to get me into the lowest payment possible and worked with me on my budget (I was in a very bad car loan before) I am so grateful for everything they did for my mom and I!!!! we were both treated so nicely by every sales guy and they have free snacks + drinks!!! even the marketing guy (the one who does all the paperwork) was amazing to us!!! He name was Angel!! I 10/10 reccomend buying a car from here!!!! MAKE SURE TO ASK FOR ALAN!!!!!! read more

I am not one for taking time out of my life to promote a company. Steve Stanley was the man. He was patient knowing I was pricing his and a couple other dealerships while still making sure I knew that he wanted me in the Ferman family as he called it. I must say of the other dealerships I went to I did feel most comfortable talking with Steve at Ferman Mazda and pretty much had already decided to buy there. I still came at Steve with a counter offer and we negotiated to a mutual compromise. I would also like to add that I met other managers and staff along this purchase and each and everyone of them were engaging and kind. Taking into account now I drove into dealership t-shirt and shorts in a 2001 yellow focus that looks like it came from the scrap yard. I was never judged, just welcomed. I got a fair deal and met some good people. read more

Chris Butler has been our dealer at Ferman Mazda on two occasions over the past year. I bought a used 2014 Mazda 6 and just purchased a new Mazda 6 (2016). Chris is exceptional. He comes in early to get the cars lined up for a viewing. He's as courteous as it gets and is the most professional intermediary between the managers, who have to approve the deal, and us. I thought we got an excellent deal and Chris was consistently knowledgeable and helpful concerning any aspect of the car. I'd go to him again and again if I needed to. We've been very happy with our Mazdas and would recommend Chris to anyone seeking to purchase a new or used Mazda. I've bought many cars in my lifetime and consider Chris to be the best representative I've ever worked with. read more

Came into Ferman with my heart set on a CX3 and they didn't disappoint, the whole staff was very friendly and very engaged. Worked with Alan through the whole process, he was very knowledgeable and very easy to talk to. Had pretty much my whole family with me thru the process and it seemed like every Ferman member wanted to come talk to us. Buying my car was actually a fun process aside from all the paper work. The finance manager is a patriots fan but that is the only negative thing I can say about him. Overall this was a good time and look forward to stopping in and chatting with the people there during regular maintenances. Thank you to everyone at Ferman Mazda! read more

Irina couldn't have been more helpful if she tried from start to finish it was a great experience. Me and my girlfriend drove to another dealer in Newport Richey at first and had such a bad experience we almost gave up on buying a car for the day. Even though Ferman was an 1-1/2 hrs away we decided to just see what they have to offer. We had to negotiate to get to a point where we were comfortable but Irina stuck through and helped us if anything, not feel like we were getting robbed like we were at Ed Morse. Irina was compassionate, understanding , and most important to us professional. Will be sending anyone looking for Mazda directly to her and to Ferman. read more

I just bought a Mazda 6 I-Touring and I love the car. I have to say that the staff from the dealer are awesome. I was very fortunate to have a sales person by the name of Michael Savage that was very knowledgeable of his product. Great job thanks for answering all my question. Also, I have to say the finance department were very informative and they advised me on what was the most convenient thing to do about the financing. And on top of that the general manager took from his time to congratulate me on my new purchase. Thanks. Mr. Savage for showing me around on all the different department that I will be needing in the future. read more

Let's start off with the dealer who had sold me my car which was Alan Houze. Got me an amazing deal on my Mazda 3 2016. They entire staff was friendly and it helped my entire trip out there to be very worth my while. They have a beautiful indoor office with open space and a wonderful area for snack and beverages free of cost. Again i was highly satisfied with the deals and payments that I received and will definitely go back for my next car after that and for my family's as well. Again, The dealer to speak to is Alan. read more

If you're looking for a dealership which will bend over backwards for you, look no further. While we have been having our Mazda serviced here at Brandon Mazda for quite a while, we just leased a new 2016 Mazda 3 hatchback with them and were very impressed with their professionalism and car expertise. I never felt any pressure from them. Their only concern was that I get exactly what I wanted. Do yourself a favor and stop by to see Catherine Campo, sales consultant. The service we received from her was awesome. read more

My wife and I brought our CX-9 in for service not too long ago. The Service Manager, Brian was amazing in every step from the pricing to the warranty process and even suggesting the best tires for our vehicle. Brian and his staff kept us informed throughout our car's visit and went through just about every option to keep it under budget. Bottom line is we left happy and knowing our car was in good hands. We wouldn't think of taking our Mazda anywhere else. Thanks to him, Dave and all the staff. See you soon! read more

It's not easy going to a car dealership - the connotations aren't good. You always get a feeling you're going to get taken advantage of somehow. When I walked through the door, I knew right away these guys were different. This was absolutely the least painful car buying exp I've ever had. Everyone was friendly, especially my salesman, Alan Houze. He took lots of time to answer all my questions, and he made sure I was comfortable with everything. I will absolutely get my next car from Ferman Mazda. read more

i love my new mazda i give the car 5 stars. it is living up to its great write ups. when all is said and done i got a competitive price for the car and fair trade in value. the process was not as easy as i would have liked but it worked out. THE BEST PART OF THIS PURCHASE WAS WORKING WITH JEFF SHEGOG. that was a real 5 star experience. He made the difference in making us feel that the final deal was a win/win experience. Kudos to Jeff. he is the best. read more

My daughter bought a 2011 Mazda 3, and was very happy with this car. This week she upgraded to the new 2013 model of the same car with the 2.0 Skyactive engine. This vehicle impressed my wife so much, she went right down to them and bought a CX-5. Guy Recchia, and William Bates made the process a breeze. I am a fan of the Mazda group, and Guy and Bill and Mr. Conner are welcome at my home anytime. They certainly made us welcome at theirs. read more

I highly recommend Ferman Mazda Brandon, this is the second vehicle I have leased from them. Everyone I came in contact with was friendly and knowledgeable. Catherine Campo Weber was my sale associate and she made sure everything was done in a timely professional manner. She made sure I had everything set-up in the car before I left the dealership. This was the easiest car deal I have ever experienced. I'm a happy loyal customer!!! read more

The people at Ferman Mazda-Brandon are very caring people. They care about the buyer. Our experience with Almass was more than amazing. She understood our limitations, wants, and needs. She went out of her way to get the best for us. I am grateful for her. Even Jose who handled our paperwork was amazing and worked with us to meet our needs. Very grateful for these people! Thank you! read more

Went in looking for a Mazda USA lease deal that a saw online and Stephen Stanley made it happen! He found a vehicle that fit my needs and Angel in finance took care of the rest. Never felt any pressure All along the way. These folks are definitely worth a look when shopping for a new Mazda. Ferman Mazda of Brandon I'll be back! read more

ALAN HOUZE IS A SUPER STAR!! As much as I dislike buying cars, Alan made this the best experience. Would definitely make Alan our "car guy". He is so nice and professional, for an awesome car buying experience, you can't go wrong with Alan!! Great job Alan and thank you. Kevin and Marisa Morris read more