What an industry! I was up north with my family for the weekend and came home to standing water…read morethroughout the first floor of my house. My first call was to a plumber for help. Before the plumber even arrived, three different restoration companies showed up at my door. The strange part? I never called any of them and nobody told me anyone was coming out. I did overhear one of the technicians I allowed in for a "free evaluation" on speakerphone with the plumber asking if a $2,000 finder's fee sounded reasonable. I kept my mouth shut but it definitely raised some red flags. I listened to all three companies separately and then decided to do some serious research online. While some companies have plenty of glowing Google reviews, once you start looking at other sources like Yelp, the Arizona ROC, and the BBB, the picture can look very different. Consider this a friendly warning to homeowners: do your homework. After digging deeper, I was fortunate to find ASAP Restoration. One thing that immediately stood out is that they do not work referral deals with plumbers, do not pay kickbacks, and do not play games with deductibles. They simply focus on doing the job correctly. The team was extremely professional. The mitigation/demo crew handled the water damage quickly and thoroughly, and the reconstruction team has been excellent. We're now about 90% finished with the rebuild and everything is coming together great. I just felt the need to share my experience before heading out for spring break. If you ever find yourself in a similar situation, take a breath, do your research, and call a company that focuses on integrity and quality work. For me, that company was ASAP Restoration.

I wanted to express my sincere gratitude for the outstanding customer service and honesty you…read moreprovided. Your efforts saved us more than 50% compared to other companies' estimates for the exact same scope of work something we're still amazed by. The third-party consulting firm was equally impressed with the quality and professionalism demonstrated by your crew. Please extend our thanks and appreciation to your technicians for the marvelous job they performed. We truly value your commitment to excellence and integrity, and we look forward to working with you again in the future. Overall the best prices I could find for full house restoration service.

By far the best restoration and recon company in Arizona. Everyone went above and beyond, kept me…read moreinformed, was timely, and answered all questions I had. Thanks for everything Scott! Jose and his team was also wonderful! I highly recommend this company for any recon or restoration needs! Thanks Rainbow!

I had a leak in my kitchen window and they were able to fix it and the water damage to my…read morebacksplash. The window repair man came out and checked if the window was loose and made some adjustments. He came back after we had rain and found the problem. No more leaks. Backsplash was replaced by Fernando. He did a great job. He was very conscientious about his work. It looks great. I got my money's worth! The office staff, Isaac, Yesenia and Nick were very helpful and friendly. I'd work with them if I was younger!! Scott has a great staff! Thanks to Trace, who gave me your number!

They came the next day and were fast efficient and our couch and rugs looked great! The price…read morequoted was the price paid and both team member were friendly. Will use again in the future

Momentum has been doing my carpets for many years. They are very detailed very prompt very…read moreaccommodating in the price you pay is well worth it.

Highly Recommend 1-800-Water Damage…read more After trying two other companies, I realized 1-800-Water Damage should have been my first call. I had tenants move out without informing me about a water leak in the guest bathroom, which led to water damage that could have been prevented. To make matters worse, despite my lease stating no smoking whatsoever, the property had a lingering smoke odor--and even an extracurricular smoke odor--that I couldn't eliminate no matter how many times I treated the house myself. The team at 1-800-Water Damage was professional, thorough, and efficient. They not only addressed the water damage but also tackled the odors that had been impossible to remove. Their advanced cleaning techniques worked wonders, leaving the house fresh, clean, and ready for new tenants. I appreciate their attention to detail and dedication to getting the job done right. If you're dealing with water damage or stubborn odors, don't waste time trying other solutions--just call 1-800-Water Damage first. They saved me a lot of stress and made the property feel like home again.

[Revising from 1 to 4 stars.]…read more After my initial review here, I appreciate that Dan reached out to me. He apologized and asked whether the work still needs to be done. It's not easy to do that, so I respect him for it. Dan asked if I'd still be willing to consider an itemized quote from him for the work, and he sent a detailed one when I agreed. Then there was a long delay on my part, but when I finally accepted and signed the quote, he was on-site within a week and finished all the restoration work in 1 day.

UPDATE: The review comment left by the owner, Marc, is a prime example of his lies; we (the…read moreplantiffs) were awarded the judgement....we won the case...see the attached copy of the judgement. The judge ruled we had to pay a resonable amount for the services provided (which was our goal all along) and that DisasterLink had to pay $2,000.00 in damages to us. ****we have been paying installments to DisasterLink for almost a year and we have yet to receive a dollar from this company****

Sorry for the delay of updated post. I had some issues with Marc in the past, with lack of…read morecommunication. After he explained about the family emergency. We were able to discuss my concerns, Marc addressed everyone of them and I noticed some things that needed to be touched up and he was right on them. Yes we got off to a rough start and middle, lol but in the end I am very happy with Disater Link and Marc and his. I WILL DEFINITELY BE CALLING HIM AGAIN WHEN I DECIDE TO DO MY KITCHEN. Thanks Marc

Extremely satisfied with my experience! Aaron (I think that's the owner), personally walked me…read morethrough the million questions I had. I had no idea where to start- I've never had to deal with mold before, besides maybe some old socks haha. Would recommend!

Zona comes very highly recommended and I now know why. They were very professional and helped me…read morewith my insurance claim. Mary, in particular, went above and beyond to help me during a very tough time. Thank you Zona!!!

Our House Is Very Sick... Well, where do I start. First God…read moreis good even when we are going through some hard and stressful times right now. "I can do hard and all things, with Him at the helm". A freak thing has happened, and we don't even know how or what started it. A week ago, I was at home sitting in our dining room and I keep smelling a weird smell. I asked my husband, Vel, "What is the awful smell?" and he said, "What smell? I don't smell anything." ‍ It was driving me crazy. A few days later, my eyes starting watering and was red, my eyes and throat started burning. I developed a burst blood vessel in my right eye and red blotches on my face. I have a headache and was feeling nauseous. Vel didn't experience any of that. I am allergic to dust, mold and so many other things, so that is why It is affecting me so badly... I started coughing, so I smelled the fabric blinds and OMG, it was the worst smell imaginable. So Vel removed all the blinds and cleaned the windows and put-up window film to prevent smells from outside coming in. But I keep smelling it. So, I sniffed the walls and furniture. The smell is in everything we own. But yet, Vel still can't smell it. So, we started trying to clean everything with disinfectant & soap and water. It helped, but the smell was still in the house and on the walls. It is even in Vel's car now. The smell in on our skin and we still have no idea what this is. So, we removed all the lamps, decor items and such. But still the smell is still there. Finally, I told Vel I had, had enough so, we went to a hotel. After two days, the smell was in everything there as well, because it is in all of belongings, we brought with us. The clothes, computers, and now their walls. So, we cleaned everything with Lysol, Windex and cleaner. Our nose is raw at this point! It is still in the hotel, but not as strong as in the house. So, until we find out what it is, we can't go anywhere else and have to endure it. I thought, maybe it was mold or a gas leak? So, after making about ten calls to different places: Allstate - homeowners insurance, Serv-Pro, CDC (Center for Disease Control), Arizona Health Department, and other places. No one would come out to inspect this smell in our house. They said, natural gas has a rotten egg smell, so it wasn't that. I am quite hysterical at this point, feeling hopeless and we didn't know what else to do or who to call!!!! So, I called another company who deals with mold & restoration, Doan Restoration AZ. I am crying and hysterical and told them my house is sick and so am I. First, Ricardo (Manager/Supervisor) was compassionate, sympathetic and patient with me as I tried to explain the unexplainable. Then he let me know they would get someone to come out in the next couple of hours to investigate. When Conner and Kevin arrived at the house, I couldn't hold it together. I was crying and hysterical again. They assured me, it would be ok and then they explain the multi-step process to get us back into our house. So, I was able to calm down. With equipment in hand, they did an initial inspection to test for moisture and mold in every room. It was negative for mold or moisture. The smell was gone in the house, but it still exists on the walls and in the furniture. So, the next step is to get an environmentalist specialist who will test the walls, furniture, blinds, HVAC, and the air in the home. They will take samples of items to test in a lab to find out what this is. So, we should hear from him on Monday or Tuesday to schedule an appointment at the house. Thank you, Doan Restoration for listening and not letting me believe I was going crazy. I am grateful for you and your company. We still don't have answers, but at least we now have a plan of attack and the right team in place. *(update, the environmentalist came out to do an air quality and mold test. We are awaiting the results, so hopefully, we will get an answer soon).

Had the great misfortune to have a water intrusion event at my home and contacted Doan to get an…read moreestimate on removing damaged building materials while my claim with insurance was being processed. Crew came in, quickly assessed the situation and then began "discovering" moisture on their meter and before you know it, three rooms and a hallway were involved. Fan after fan after fan and humidifier after humidifier were brought into the house and I asked "how much is this going to cost"? The answer, "insurance will pay", five days later, my insurance claim was denied. I notified Doan and another crew came and collected all the equipment. Invoice for the service (six days), just under $6800. Needless to say, stunned! Just to show their compassion, they dropped it to $5000. Consulted my claims adjuster, she said typical bill should have been in the range of $1500, $2000 tops. I countered with $2300, they said, final bill $3,750. The trick, and I didn't even notice at the time, bring in as many fans and dehumidifiers as you can fit in the house (and it made for a mean wind tunnel). I got the itemized price list after the heart attack of $6800 and there it was almost $5600 of that $6800 was for the fans and dehumidifiers. Sad thing is, was never a plumbing leak, bad drainage on one side of the house and the last big rain got into a bedroom closet. Live, learn and pay. Don't make the same mistake I did.

Greg was very professional and on time. Was very thorough through his investigation and clear…read moreinformation of what we needed so that we could make an informed decision of what services we wanted completed. He took before and after pictures of his work so we could see everything was completed as promised. This is the second time we have worked with Greg and have always been very happy with his service and professionalism.

Both All Pro guys were quick to respond and once scheduled were on time and courteous. I used All…read morePro's service to remove cigarette smell from a home I just purchased but unfortunately their treatment didn't work to remove the smell. This was a very expensive purchase mistake.

Chris has been amazing. Fixed a terrible job done by a previous contractor. Helped me with a…read moreassessment and quote. I would def recommend him.

Buyer beware This…read morecompany worked on my roof a couple of years ago, and the experience was extremely disappointing. Within days to months of the original repair, I experienced continued leaks and had to request multiple return visits. During one of those attempts, a new leak was actually created in an adjoining room, causing additional damage to my home and furniture. I was in direct contact with the owner, Kirk, who personally came out to inspect not only the leak itself but the damage that resulted from it. He apologized and assured me the issues would be taken care of. Unfortunately, after that, communication stopped completely and all accountability disappeared. To this day, the problems were never properly resolved. I still have the correspondence, photos, and documentation to support everything stated here. Mistakes can happen with any company. What matters is how they handle them. In my experience, the lack of follow-through, integrity, and accountability is what should make potential customers think twice before hiring this company.