I'm essentially copying and pasting my review of Van Nuys Alfa Romeo, since it's the same business…read more Just want to make sure the people there know I appreciated their help over these past few days: Besides the cost, inconvenience and worry that come with car repair, there's almost always something unpleasant about going to a repair shop, especially a dealer. But my experience here was effortless and extremely pleasant. From the first phone I made to when I left with the car looking better than new, I was impressed with the professionalism here. Carlos Ortiz was wonderful, and everyone else I spoke to on the phone or met with in person was also very polite and helpful. My impression is that people at Van Nuys Fiat Alfa Romeo Maserati (Do I have the names in the right order?) are happy. Everyone I encountered there clearly respects their work and their customers. I will be back.

I bought a Certified Pre-owned 2020 Giulia in 2023 that was a LEMON! I made at least 10-15 service…read morevisits due to the dangerous, electrical, and recurring issues. Also, there were noticeable paint issues that attempted to cover up body damage which was never disclosed to me, and had to be fought over for months for any redress. The salesperson at the time was aggressive, unprofessional, and was gone soon after my purchase. One unforgettable response I heard from the management for service/parts regarding one of the many electrical issues that deactivated my gear shifter while driving on the freeway (and 1 other time), killed my battery 2 or 3x, and overheated my vehicle causing coolant to burst all over the engine bay was "the car's computer doesn't show any history of the issue you're mentioning, and there is no check engine light on, so there's nothing we can do." This car was completely under certified pre-owned warranty with additionally purchased coverage that would could have covered any major issue. I bought the car with 28k miles and surrendered it (after litigation) with 40k in total after 3 years (11k miles from me). Good luck!

We went to W.I. Simonson after having been loyal to Fletcher Jones in Newport Beach…read more The Fleet Manager Reza Abniki and his team more than addressed our needs and kept us with Mercedes Benz. We received respectful first class treatment and negotiated an amazing deal that was not even close to the best and final offer by Fletcher Jones, despite nearly 20 years of loyalty. We have recommended all our friends and family to Reza and W.I. Simonson as a result of this exceptional experience.

Stay Away From W.I. Simonson…read more Stay away from "salesman" Reza Abniki My experience with W.I. Simonson Mercedes-Benz in Santa Monica was by far the worst vehicle purchasing experience I've ever had. Before purchasing my 2023 Mercedes-Benz, I specifically asked salesperson Reza Abniki whether the vehicle had ever been repainted or had any prior paintwork. I relied on his representations when deciding to proceed with the purchase. However, even before he handed me the keys, I noticed that the hood had chipped paint and was covered with numerous permanent bird-dropping stains that had etched into the finish. After taking delivery, I also discovered that the front bumper had previously been refinished, along with other pre-existing issues that ultimately required inspections by independent Mercedes-Benz professionals and extensive involvement from Mercedes-Benz USA. In my opinion, material facts about the vehicle's condition were misrepresented and omitted when I asked direct questions before the sale. When I later raised these concerns, Mr. Abniki's attitude was extremely rude, dismissive and hostile, making an already disappointing experience even worse. What should have been an exciting purchase turned into months of unnecessary stress, countless emails and telephone calls, multiple dealership visits, and an enormous amount of wasted time and energy pursuing a fair resolution. Although Mercedes-Benz USA ultimately stepped in and helped resolve the matter, that does not erase my experience with W.I. Simonson. I expected honesty, transparency, professionalism and accountability from an authorised Mercedes-Benz dealership, but I received the opposite. Based on my experience, I have completely lost confidence in W.I. Simonson Mercedes-Benz and will never do business with this dealership again. I cannot, in good conscience, recommend this dealership to anyone considering purchasing or servicing a vehicle there.

If you're looking for the deal of a lifetime and an absolutely amazing car-Leasing experience, go…read moresee Nikolay at Lexus. You will not be disappointed! This is the second vehicle Nikolay has helped me get, and once again, he exceeded all my expectations. He is incredibly kind, honest, knowledgeable, and genuinely cares about making sure his customers leave happy. There was never any pressure--just great communication, transparency, and exceptional service from start to finish.

Bought a used ev from them 11/2025 for my wife. Was told 1. the license plates would arrive "in a…read morecouple weeks". We received the title and the registration in a few weeks. A month goes by, no plates. 2 months, no plates. 3 months, no plates. We had a windy spell and the paper plate tore in half and my wife got pulled over for it, and a ticket for not having permanent plates. During this time I tried texting the salesperson, emailing the salesperson, calling the salesperson... no response. Tried contacting the dealership through their contact form on their website, no response. Called the DMV and they had no record of plates being ordered for the car, and said the plates should have been on it when it was bought so I had to order new plates, which now don't match what's on the title. 2. I noticed the front didn't have a plate bracket on it and when I asked about it the salesperson said "LA county doesn't require front plates on EV's." Which I thought was wrong and I checked when I got home and yeah, he was wrong. All passenger vehicles operating in the entire state of CA require front plates. 3. The charging connecter was broken. The nub that clamps down to secure the connection to the car. Not a huge deal, it still charges fine, but still. 4. Not a big deal but was promised one of those leather key fob covers. The salesperson said he'd call when he got it. Never called. This salesperson clearly was just after the sale and once it was done, wiped his hands of it. Got an OK deal on the car (1 star) and the service people seem ok to deal with so far (2nd star). Those are the only positive things I can say about this place. The post-sale experience with the salesperson (ie: non existent) and the communication with the location in general were frustrating and make me sigh in annoyance when I have to take the car for service. Luckily the service department is a better experience.

This was my first new car in 7 years and I couldn't be happier with my buying experience from Casa…read morede Cadillac. Michael and his team truly went above and beyond to get me the exact vehicle that I wanted and the entire buying experience was hassle-free and seamless. I really appreciated how knowledgeable and friendly they were and the entire experience was no-pressure.

I've been a Casa de Cadillac customer for roughly a decade and have generally had great…read moreexperiences, but my most recent visit revealed a serious disconnect between the call center and the dealership. After ordering accessories for my 2026 GMC Acadia, I called four times in April for an installation quote and never received a callback. In August, I finally reached someone who quoted me $227 to install the front and rear mudflaps, side steps, and roof rack. Because the price seemed unusually low, I confirmed exactly what it included and asked for the quote in writing. I was told they could not provide that, but an internal note would be sent to the dealership. When my wife, two-year-old daughter, and I arrived, they initially could not locate the parts and then told me the labor would be approximately $2,300. After reviewing the recorded call, management claimed the $227 quote covered only the mudflaps and would not allow me to listen to the recording. I ultimately returned the parts. I'm not looking to tear down a business I've supported for years, but customers should be aware of this communication problem. Get every quote in writing before making the trip.

Thank you so much to all the team at Ferrari Beverly Hills. always professional and trying to find…read morethe best solution to keep my car up to specs . Not to forget it was immaculate and ready to enjoy

Best Ferrari service team in California. Brian is great! Quality work and customer service.read more

I recently got my new BMW from BMW of Sherman Oaks and had the pleasure of working with Noah…read moreSchmerling. I can honestly say that Noah made this one of the best car-buying experiences I've ever had. I've been driving and leasing BMWs for over 20 years, and Noah is by far one of the most professional, straightforward, and knowledgeable people I've ever worked with in the automotive industry. From the beginning, he was right to the point, honored every promise he made, and worked hard to put together an excellent and very reasonable deal for me. What really sets Noah apart is that he doesn't approach you like a typical salesperson. He understands the business at a much higher level and genuinely looks out for his clients. His experience extends beyond BMW to Porsche, Mercedes-Benz, and other brands, which makes him an incredible resource when it comes to finding the right vehicle and deal. The entire process was smooth, transparent, and stress-free. I highly recommend Noah Schmerling to anyone looking for a vehicle. After 20 years of dealing with BMW dealerships and salespeople, Noah truly stands out as the best I've worked with. Thank you, Noah, for the exceptional service!

I had a great experience purchasing my new BMW X3 at BMW of Sherman Oaks. The entire process was…read moreeasy, clear, and transparent, and everyone I dealt with was friendly and professional .. A special thank you to Ghassan, the Sales Manager. He is a true gentleman respectful, professional, and very pleasant to deal with . I especially want to thank Saleh, who stayed with me throughout the entire purchase process and followed everything step by step . He was patient, helpful, and always available when I had questions. He really made buying my much easier and more comfortable. I also want to mention Carlos. He is new to the team, but he is very friendly, and eager to help . Overall, I'm very happy with my new X3 and with my experience at BMW of Sherman Oaks. I would definitely recommend this dealership. Thank you to all team

I had one of the best car buying experiences here overall. Thanks to Ellie for the great…read moreexperience. No haggle, straight forward with transparent pricing. They also took in my trade seamlessly on the spot. Ellie was professional, super friendly and very pleasant to work with. My car was delivered, washed, and spotless in a short wait time. I will definitely ask for Ellie every time and refer my friends and family. Ellie you are a great asset to this company; they should hire more sales reps like you! 5 stars *****

Truly so unprofessional. We attempted to look at Yukon and Acadia and their sales person Jorge was…read moreextremely unprofessional and not helpful whatsoever. Any question we would ask, he would reply with a sarcastic remark. He started making comments like "oh go to other dealerships down the street but grab onto your wallet good luck with those guys". Just making unnecessarily unprofessional remarks. When we ask if we can speak to a supervisor so maybe we can get a better deal he laughed and said "you're wasting your time here.. people don't negotiate. They just buy cars from us". This is extremely disappointing, especially coming in being so enthusiastic about possibly getting a new car. They need major important in their customer service over all. Not welcoming what so ever.

I just purchased a Genesis and my salesman was amazing from start to finish. My salesman Robert…read moreMagana is truly top notch. He was always happy to see us he answered all my questions and he returned all my 100's of calls :). He made the buying process so easy for us. Its hard to find people these days that really love what they do. I will always be grateful. Thank you Theresa and Curtis Haney

An unbelievably amazing service experience. I didn't expect this. I'm in Santa Clarita and my local…read moreFord dealer is an absolute disaster and they have been since the beginning of time. I am not taking my vehicle to them. So I decided to give Galpin Ford a shot. Easy drop off after hours on a Sunday. Their security person checked me in and couldn't have been more professional. The following morning at 7:30 a.m. I was contacted by Steve, my service advisor. He had an estimate and I had them proceed with the repairs. I'm shocked because not only did I get a direct line to Steve, I had a direct number I could text him. Communication was effortless and I was always responded back to within minutes. The repairs were completed quickly. I had some problems with the warranty not showing in the system. This is the fault of another Ford dealer where I purchased the vehicle. I worked to straighten that out and Steve kept communicating with me and told me they would hold the car until I got it resolved or I could pay in full. I ended up getting this worked out with the other dealer. Picked up my vehicle. All the work was done as promised. Galpin Ford was super efficient and very customer service oriented. I was in and out quickly and never sitting around waiting. Honestly, I couldn't be more impressed.